岗位职责： 1、日常部门员工管理，员工每日排班，合理调配人员，确保各时段服务效率； 2、监督开餐、收餐及备餐全流程、确保环境、设施、物料符合运营标准； 3、管理餐厅库存，协助控制餐具、布草、低值易耗品的成本与消耗； 4、负责员工日常指导及培训； 5、其他上级交代的工作； 岗位要求： 1、2年以上全日制餐饮服务经验，其中至少1年同岗位工作经验； 2、熟悉餐饮运营流程、服务标准及基本财务知识； 3、良好的沟通协调能力及解决问题的能力； 4、较强的责任心，能承受较强的工作压力。

【岗位职责】 1、全面负责酒店前厅部的日常运营管理工作，确保为宾客提供高效、优质的服务体验； 2、监督并指导前台接待、礼宾、总机等岗位员工的服务流程，确保服务标准的一致性； 3、处理宾客投诉及突发事件，及时解决问题并跟进反馈，提升宾客满意度； 4、协调与其他部门（如客房、餐饮、工程等）的沟通协作，确保酒店整体运营顺畅； 5、审核每日客房收入报表及前厅相关运营数据，确保账务准确无误； 6、参与制定并执行前厅部的服务标准、流程及管理制度，持续优化服务质量； 7、协助市场销售部门完成客房促销及会员发展目标，提升酒店收益。 【岗位要求】 1、具备良好的服务意识与职业素养，能够以热情、专业的态度对待宾客； 2、较强的沟通协调能力，能妥善处理宾客关系及部门间协作问题； 3、具备一定的团队管理经验，能够有效调动员工积极性； 4、熟练使用酒店管理系统及办公软件； 5、能适应倒班工作制，具备较强的抗压能力； 6、有酒店前厅相关工作经验者优先，优秀应届生亦可考虑。

一、岗位职责 （一）线上直播专项运营 1. 聚焦酒店客房、餐饮、特色服务及周边文旅资源，负责直播全流程策划与执行，包括搭建直播场景、撰写脚本、把控直播节奏与互动氛围，核心目标为提升观看量、停留时长及转化效率。 2. 对接供应链与内部相关部门，确认直播产品（套餐、优惠券、特色体验项目等）的上线、库存及核销规则，确保直播内容与产品信息一致，保障用户消费体验。 3. 完成直播全周期运营：直播前通过短视频、社群、朋友圈等渠道预热；直播中实时互动答疑；直播后开展复盘总结，分析观看量、转化率、客单价等数据，持续优化直播策略与内容形式。 4. 维护直播粉丝社群，定期推送酒店福利与活动信息，增强粉丝粘性，推动私域流量沉淀与复购转化。 5. 配合酒店节日活动及婚宴、亲子、商务会议等主题推广，策划专项直播活动，联动自媒体、OTA渠道形成传播合力。 （二）自媒体矩阵运营 1. 负责微信公众号、视频号、抖音、小红书、微博等自媒体账号的日常运营，制定月度/季度内容规划，定期发布图文、短视频、图文笔记等原创内容，提升账号粉丝量、曝光量与活跃度。 2. 挖掘酒店环境、服务、餐饮、主题活动等核心卖点，结合热点话题与行业趋势，撰写优质文案、拍摄剪辑短视频，打造辨识度强的品牌形象，传递品牌理念。 3. 负责自媒体内容互动管理，及时回复用户评论与私信，收集用户反馈，维护品牌口碑，推动粉丝向私域流量转化。 4. 配合酒店营销活动与直播计划，开展自媒体预热与二次传播，联动本地达人、文旅账号合作推广，扩大传播范围。 5. 分析各平台阅读量、点赞量、转发量、涨粉数等运营数据，总结经验并优化内容策略与推广方式。 （三）OTA平台运营 1. 负责携程、美团、飞猪、同程等主流OTA平台账号整体运营，涵盖房源上线、价格调控、套餐配置、图文优化等工作，确保账号信息准确且更新及时。 2. 结合淡旺季、节假日及酒店活动，制定OTA平台营销方案，策划折扣、满减、套餐组合等促销活动，提升酒店曝光量、预订量及间夜数。 3. 负责OTA平台用户评价管理，及时回复好评与差评，协调内部部门解决用户投诉与问题，提升用户满意度与酒店评分。 4. 分析OTA平台曝光量、点击量、预订转化率、客单价、竞品价格等数据，监控竞品动态，优化价格策略与运营方案，提升酒店在平台的排名与竞争力。 5. 对接OTA平台运营经理，及时掌握平台新规与活动资源，争取优质推广位与合作机会，降低运营成本，提升运营效益。 6. 配合酒店前台、客房等部门，做好OTA订单衔接与核销工作，确保预订流程顺畅，保障宾客入住体验。 二、岗位要求 1. 具备2年及以上相关工作经验，熟悉文旅、酒店、餐饮行业直播逻辑与生活服务类账号运营模式，熟练掌握至少2个主流OTA平台的运营规则、后台操作及营销工具，有中高端酒店OTA运营经验者优先。 2. 熟悉抖音、视频号、小红书等主流直播平台规则与运营逻辑，掌握手机、补光灯、麦克风等直播设备基础操作，会使用剪映等工具剪辑直播片段用于二次传播。 3. 具备较强的策划能力与热点敏感度，能结合酒店特色策划符合平台调性的内容。 4. 熟悉私域流量运营逻辑，有社群维护、用户转化经验者加分；具备基础的数据分析能力，能通过直播、自媒体、OTA等平台运营数据洞察用户需求与行业趋势，优化运营策略。 5. 了解酒店运营流程，熟悉客房库存管理、价格体系搭建逻辑，具备良好的沟通协调能力与团队协作精神，能高效对接OTA平台及酒店内部各部门，具备较强的问题解决能力，可妥善处理用户评价与投诉。 6. 工作积极主动、细致严谨，责任心强、抗压能力强，具备创新意识、目标感与执行力，能按时完成预订量、评分等核心运营指标。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 3、能够掌握和理解市场和竞争。 4、必须具备良好的中，英文读写能力。 5、良好的人际交往和沟通技巧。

岗位职责： · 处理设计酒店各个部门需要的宣传片包括（图片，视频等），监督与设计相关的出品。负责海报，宣传片，印刷品等与设计有关的产品的出品，确保出品符合集团设计标准。 · 制作酒店促销材料，周边产品，主题装饰和其他基于分配的任务，并确保始终使用符合品牌标准的设计理念。 · 使用可用于印刷制作的照片进行各类设计，熟练运用相关设计软件。 · 设计和制作酒店内部标志，海报，横幅，背景板和装饰效果图等。 · 确保所有酒店的设计作品如酒店品牌，颜色，规范和集团标准保持一致。 · 与集团网络市场合作确保酒店主页及所有官方在线渠道保持图片及信息及时更新。

【岗位职责】 1、负责酒店品牌形象的整体策划、推广及维护，制定并执行年度市场传媒计划； 2、策划并组织实施线上线下营销活动，包括节日促销、主题活动等，提升酒店品牌曝光度； 3、管理酒店官方社交媒体平台（如微信、抖音、微博、小红书等），定期发布优质内容，提升粉丝互动及用户粘性； 4、与媒体、KOL及行业合作伙伴建立良好关系，拓展品牌合作机会； 5、监测市场动态及竞品动向，分析数据并优化营销策略； 6、负责酒店宣传物料的设计与制作监督，确保品牌视觉统一性； 7、协助完成市场调研及客户反馈分析，为决策提供数据支持。 【岗位要求】 1、具备优秀的创意策划能力及文案功底，能独立完成市场推广方案； 2、熟悉社交媒体运营及数字营销工具，对热点敏感，擅长内容创作； 3、具备良好的沟通协调能力，能与内外部团队高效合作； 4、对酒店行业或文旅产业有浓厚兴趣，了解行业趋势； 5、工作细致高效，能适应快节奏工作环境，具备多任务处理能力； 6、熟练使用Photoshop、Canva等设计工具者优先。

【岗位职责】 1、负责酒店日常安全管理工作，制定并执行安全管理制度和应急预案 2、组织消防安全检查、隐患排查及整改监督，确保符合消防法规要求 3、管理安保团队，安排值班巡查，处理突发事件及安全投诉 4、配合公安机关做好治安联防工作，维护酒店正常经营秩序 5、负责监控系统的运行维护，确保安防设施设备正常运转 6、开展员工安全培训，提高全员安全意识和应急处理能力 【岗位要求】 1、具备酒店安保或物业管理相关工作经验 2、熟悉消防、治安等安全相关法律法规 3、持有消防设施操作员证或保安管理师资格证优先 4、具备较强的突发事件处理能力和组织协调能力 5、身体健康，能适应倒班工作制 6、责任心强，具有良好的职业道德和团队管理能力

工作职责： 1. 负责宾客入住登记、退房结账及问询接待等前台日常服务工作，确保流程规范、响应及时、服务专业； 2. 准确录入并维护客房系统信息，协同客房、运营等部门保障服务衔接顺畅； 3. 妥善处理宾客咨询、投诉及特殊需求，按标准流程上报并跟进解决，提升宾客满意度； 4. 保持前台区域整洁有序，管理交接班记录及基础办公物资，遵守酒店信息安全与隐私保护规定。 任职资格： 1. 大专及以上学历，旅游管理、酒店管理、商务英语等相关专业优先，欢迎优秀应届毕业生应聘； 2. 具备良好的语言表达能力与服务意识，普通话标准，具备基础英语沟通能力者优先； 3. 熟练使用常用办公软件，学习能力强，能快速掌握酒店管理系统操作； 4. 遵守劳动法律法规，无就业歧视性限制，符合岗位实际履职需要的身体条件与职业素养； 5. 无传染病病原携带者就业限制情形，不以民族、性别、宗教信仰、户籍等作为录用条件。

工作职责： 1. 统筹制定并组织实施企业安全管理制度、应急预案及年度安全工作计划，确保符合国家安全生产法律法规及行业标准； 2. 组织开展日常安全检查、隐患排查与整改跟踪，定期组织安全培训与应急演练，提升全员安全意识与处置能力； 3. 负责安全生产台账管理、事故调查分析与报告编制，配合政府监管部门完成安全监督检查及整改落实； 4. 协同相关部门推进职业健康管理工作，落实劳动防护用品配置、作业环境监测及职业病防治措施； 5. 参与新建、改建、扩建项目的安全设施“三同时”审查与验收工作。 任职资格： 1. 大专及以上学历，安全管理、工程类、消防工程或相关专业优先； 2. 具备5年及以上企业安全生产管理实操经验，熟悉《安全生产法》《职业病防治法》等法律法规及GB/T 45001等管理体系要求； 3. 持有国家认可的安全生产管理人员资格证书（如安全生产知识和管理能力考核合格证）； 4. 具备较强的风险识别、应急处置、跨部门协调及安全培训授课能力； 5. 责任心强，原则性突出，无违法违纪记录，能适应必要时的现场巡查与应急响应工作； 6. 具有国际联号酒店集团同类岗位工作经验者优先。

工作职责： 1. 负责公司产品的市场推广与销售工作，完成公司下达的销售目标。 2. 开拓新客户资源，维护现有客户关系，提升客户满意度与合作深度。 3. 分析市场动态与客户需求，及时反馈市场信息，协助制定销售策略。 4. 组织并参与商务谈判、合同签订及后续跟进工作，确保项目顺利落地。 5. 协调内部资源，推动跨部门协作，保障销售流程高效运转。 任职资格： 1. 大专及以上学历，市场营销、工商管理或相关专业优先。 2. 具有5年以上销售工作经验，具备团队管理经验者优先。 3. 熟悉销售流程，具备较强的市场分析、客户开发与商务谈判能力。 4. 具备良好的沟通协调能力、抗压能力及团队合作精神。 5. 诚实守信，工作积极主动，具有较强的责任心和职业素养。

工作职责： 1. 负责酒店宴会、会议及活动场地的销售工作，积极开拓市场资源，完成公司下达的销售指标。 2. 接待客户咨询，根据客户需求提供专业的宴会策划方案及报价，促成合同签订。 3. 维护现有客户关系，定期回访重点客户，提升客户满意度与复购率。 4. 协同餐饮、客房、市场等部门，确保宴会活动顺利执行，提升整体服务质量。 5. 收集市场信息与竞争对手动态，提出优化销售策略的建议，助力业务持续增长。 任职资格： 1. 大专及以上学历，市场营销、酒店管理或相关专业优先。 2. 具有5年以上高星级酒店或大型餐饮场所宴会销售工作经验，具备丰富的客户资源和销售实战能力。 3. 熟悉宴会销售流程及商务谈判技巧，具备较强的市场分析与客户开发能力。 4. 具备良好的沟通协调能力和服务意识，能够高效处理多部门协作事务。 5. 熟练使用办公软件，具备较强的合同撰写与方案制作能力。

工作职责： 1. 制定公司销售战略规划，建立销售体系和业务流程，推动年度销售目标的实现。 2. 负责市场开拓与客户关系维护，指导团队完成重点客户谈判与合同签订，提升市场份额。 3. 组织分析行业竞争态势、市场需求变化，及时调整销售策略，确保公司在行业中的竞争优势。 4. 领导并管理销售团队，负责团队建设、绩效考核、激励机制设计与实施，提升团队整体作战能力。 5. 协调公司内部资源，协同市场、产品、运营等部门推进项目落地，保障客户服务质量与满意度。 6. 定期向高层管理层汇报销售业绩、市场动态及团队发展情况，提供决策支持建议。 任职资格： 1. 大专及以上学历，市场营销、工商管理或相关专业优先。 2. 具备10年及以上销售工作经验，其中至少5年团队管理经验，有跨区域或大客户销售管理经验者优先。 3. 熟悉现代销售管理模式，具备优秀的市场分析、商务谈判和客户关系管理能力。 4. 具有较强的领导力、沟通协调能力和抗压能力，能够适应高频出差和高强度工作节奏。 5. 具备良好的职业道德和敬业精神，无不良从业记录，能够遵守公司保密制度及相关法律法规。

1.有志在酒店行业发展的在校实习生； 2.愿意学习并且期望在酒店有职业发展； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神； 4.实习时间至少6个月及以上，毕业实习结束可留任的优先考虑； 5.欢迎投递应聘前厅部/餐饮部/厨房部/客房部/工程部/财务部采购文员的实习生。

Working closely with the Director of Sales & Marketing in producing, implementing and monitoring action plans to ensure the Revenue Plan objectives are achieved. 紧密配合酒店执行市场营销方案以实现收入目标。 ·         Recommend revenue  strategies and produce an accurate forecasting mechanism. 提供收入策略的建议并制定准确的预测机制。 ·         Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 分析当前和潜在的市场/趋势，协调所有活动，通过增加业务量和增长率来维持和增加收入。 ·         Create daily forecast for all segments includes room nights, ADR and revenue on a weekly basis for the following week based on historical pattern, special events, seasonality, business on book, pick-up trends, average length of stay, short stay / cancellation / no show pattern and lead time. 提供每日预测，内容包括客房间夜、平均房价；根据以往记录（如特别活动、季节促销、平均留店时间等），对下周收入计划做出预测。 ·         Ensure that the denials and regrets for rooms and function space utilization are properly tracked to determine an unconstrained demand forecast. 对酒店的投诉及意见需在进行适当跟踪，以保证计划基础不受限制。 ·         Monitor rate availability and inventory available for sale in relation to expected demand versus supply of hotel and market to ensure that REVPAR is maximized at all times. 对酒店房间的供需状况做监测，以保证单房收益。 ·         Work closely with Front office to monitor overselling and ensure that forced upgrades are minimized. 与前厅部保持紧密联系，监测超额销售及控制房间升级数量。 ·         Ensure that appropriate rates, promotions, packages and inventory are available on all distribution channels. 确保酒店所有的分销系统都有合适的价格体系、促销活动、套餐和空房预留。 ·         Devise and recommend the Hotel’s tier pricing strategy based on demand forecast, competitive situation and inventory availability. 依据市场需求、竞争状况及空房率，分析并建议酒店的房间价格体系。 ·         Work closely with Reservations Department to ensure that Restrictions and rate parity across all channels. 与酒店预定部紧密合作保证酒店预订渠道的价格，符合价格管理体系。 ·         Review competitive information reports for benchmarking against competitive set and develop strategy to increase the Revenue Share Position. 对竞争对手信息作出评估并制定销售策略以提高收入份额的战略。 ·         Conduct weekly revenue strategy meeting with the Revenue Team including General Manager, DOSM and key division heads.  组织每周收益会议向包括总经理、市场销售总监及主要部门负责人汇报。 ·         Communicate strategy to relevant departments and monitor implementation. 与相关部门沟通销售策略，并监控监督执行情况。 ·         Assumed other duties as request by Management. 落实管理层的其他要求。 ·         Work closely with Reservation Manager to motivate an aggressive team skillful at up-selling and/or conversion as required by the business demand whilst ensuring customer service and satisfaction 与预订部经理紧密合作带领一个积极进取的团队,确保人才积极向上，专业知识丰富，达到客人满意度。 ·         Conduct quality control checks on all revenue management systems to ensure data accuracy. 确保所有收益管理预订系统正常运行并确保数据的准确性。 ·         Controls rates for group business, low yield rooms allocations, complimentary and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85% 在酒店旺季或者当出租率高于85%时严格控制酒店商务团队、低房价、免费房和免费升级房的价格，确保团队预留房，及时确认最终用房量。 ·         Complete and analyses the month end reports. 每月按时完成月度报表。 ·         Works closely with Corporate Office, updated hotel information and facilitates room sale on a regular basis.  Reviews TARS and GDS rates and availability, keeping sufficient inventory for high yield segments 与雅高酒店集团保持紧密联系，并定期更新酒店的信息和客房信息以备销售。TARS和GDS需时刻保持充足的房量提供给高收入阶层。 ·         Perform any reasonable task as requested by Management. 执行任何管理层给予的任何合理的任务。

·  Must be outfitted in a unique uniform that is well designed and chic and contains elements of pink to make them easily identifiable to the hotel guests. 迎宾天使必须身着精心设计、美观并结合粉色元素的统一制服从而能便于宾客识别。 ·  Must be in the lobby and front office areas during their shift. 必须在工作班次中服务于酒店大堂和前厅区域。 ·  Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information. 拥有清晰的酒店产品知识从而推销酒店更好房型及其他酒店产品，其中必须包括酒店房态、餐饮设施、水疗中心、健身中心、每日宴会以及相关周边信息。 ·  Welcome and farewell guests from the lobby. 在酒店大堂欢迎及欢送宾客。 ·  Greet and acknowledge guests that are waiting in the lobby. 与在大堂等候的客人打招呼并做出相应反应。 ·   Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 预先估计宾客的需要并用殷切有理的态度处理宾客的需求。 ·   Escort guests upon arrival to front desk and introduce by name to front desk colleague. 引领未入住宾客去前台并向前台接待员介绍宾客的名字。 ·   Service Stylists must be able to talk to guests should they be waiting in a queue to check in or check out. 迎宾天使必须与排队等候入住或结账的宾客交流。 ·  Listen to guests requests with warmth, care and empathy and where necessary show guests to particular service areas for more information or action. 充满热情，关怀及感同深受地聆听宾客的需求，在有必要的情况下带领宾客去相关服务区域从而获得更多的信息或行动。 ·  Recognize return guests and VIP’s in the hotel. 认识酒店的再次入住宾客和VIP客人。 ·   Attend daily shift briefing and be fully aware of the on-day room’s situation. 参加每日例会并清楚了解当日房态的情况。 ·   Be knowledgeable on the Brilliant by Langham program. 熟知卓逸会内容。 ·   Be aware of their responsibilities in the event of an emergency situation. 清楚知道在紧急事件中所应承担的职责。 ·  Service Stylists must perform other duties as assigned by their supervisors or managers. 迎宾天使必须履行主管或者经理安排的其他工作职责。 ·   Drive the Brilliant by Langham program to attain set targets and ensure the guests receive the required recognition and benefits for their membership level. Relevant colleagues in Front Office should be certified as Brilliant ambassadors and all guest facing colleagues must be aware of the benefits and joining requirements of the program 推进卓逸会项目从而达到设订的目标并确保宾客依照他们的会员级别获得相应的会员礼遇. 所有前厅同事都应通过卓逸会的考核并成为大使，所有对客同事都必须了解会员的礼遇及人会条件。 ·   Attend assigned training sessions on time and as scheduled. 准时参加已安排的培训课程。 ·   Ensure attendance to work is on time as scheduled. 确保按照预先安排的班次准时上岗工作。 ·   Perform any duties assigned by the Management. 执行任何管理层委托的工作。 ·   Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 ·   Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 ·   Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 ·   100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 ·   Complete review tasks on all platforms to improve the hotel's reputation and market ranking 完成各平台点评任务，提升酒店声誉和市场排名。

招聘中班 ·  Comply with all Hotel, Langham Hotels International standards, policies and procedures. 依从朗廷国际集团的标准，规章和程序 ·  Attend morning handover with the Housekeeping floor supervisor. 在晨会时，与楼层主管交接工作 ·  Demonstrate an awareness and compliance of Health and Safety policies in the workplace. 在工作场所依照并演示健康和安全的规定 ·  Complete assigned jobs working systematically from room to room. 有计划先后地完成被分配的客房工作 ·  Ensures all maintenance is reported to the Housekeeping coordinator. 确保向客房协调员汇报所有的工程维修 ·  Report all accidents to the floor supervisor and the security officer. 向楼层主管和安保员汇报所有突发事件和意外 ·  Ensure pantries are kept tidy. 确保工作间保持整洁 ·  Ensure all corridors are kept clean. 确保所有走廊保持整洁 ·  To ensure room attendant work bucket and floor pantry are restocked for the next day work. 确保服务员手提篮和工作间的备品齐全，从而方便第二天服务员的工作 ·  Complete blitz assigned on a daily basis. 完成每日的突发事件分配 ·  Be aware of all hotel facilities and activities and respond appropriately to all guest inquires. 了解酒店信息设施和活动并合理回答客人的询问 ·  Ensure that a correct hand over takes place with the housekeeping floor supervisor, housekeeping coordinator or the housekeeping trainer at the end of shift. 下班前确保与楼层主管，客房协调员或客房部培训员有正确的工作交接 ·  Promote by example the principles of Langham Hotels International. 依照朗廷国际酒店集团原则，以身作则 ·  Actively promote a work environment which cares for guest and colleagues alike. 关心宾客和关爱同事从而营造积极的工作环境 ·  Take personal responsibility to the master key assigned and use it under the guidance provided. 在规定范围内使用通用钥匙并对所分配的通用钥匙承担责任 ·  Complete assigned jobs, working systematically from floor to floor. 有系统的完成被分配的楼层工作 ·  Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure. 每日清点客人迷你吧饮料使用情况，并在宾客退房前，准确无误地将所消费项目入账 ·  Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping Coordinator accordingly. 保持迷你吧储备充足，如储备较低，应与客房协调员沟通 ·  Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily basis. 补充迷你吧推车内所需物品以确保日常工作所需储备 ·  During turn down service, to ensure beds are turned back, with blinds drawn bins emptied. Replenish used bathroom linen and tidy bathroom according to the set standard. 在夜床服务中，确保被褥翻开，关闭窗帘，废纸篓清空，并且根据标准补充用过的毛巾，备品和整理卫生间 ·  To place any special requests into room e.g. water, hot chocolate or tea bag on bedside tables, any saviour on bed, slippers beside bed etc. 根据特殊要求，在房内摆放，例如：在床头放置矿泉水，热巧克力，茶包，在床上放置纪念品，在床边放拖鞋等等 ·  Ensure a correct handover takes place with the floor supervisor. 确保和楼层主管有正确的工作交接 ·  The sale of seasonal products in the hotel, such as mooncakes, rice dumplings, New Year's gift boxes, etc., ensures the completion of departmental tasks 酒店季节性产品销售，例如：月饼、粽子、新年礼盒等，确保完成部门任务 ·  In the cleanliness assessment, Ctrip has 4 items, with a cleanliness score of 4.9 points, and the guest experience in the room is more than 90 points 清洁考核，携程4项，清洁分达到4.9分，房间客人体验90分以上 ·  Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作 ·  Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 ·  Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 ·  Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 ·  100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 ·   Save energy and turn off the power of guest room in time. 节约客房能源，及时关闭房间电源。

Follow all Langham policies and procedures. 遵守所有朗廷集团的规章制度和程序。 Follow the schedule to get to work on time. 按照工作时间表按时上班。 Observe the appearance and uniform system. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests made by the superior, which may be outside your normal job activities, to service throughout the hotel and to achieve guest satisfaction. 尊重所有的来自上级领导的合理的工作请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Report to the superior before leaving the station for any reason. 因为任何理由需要离开工作岗位之前先汇报上级。 Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, cutlery and glassware. 检查工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，开酒器。等等。 Familiar with the menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Practice aggressive hospitality and use suggestive selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Enhance the knowledge of beverage, liquors and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Set the table properly throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Maintain proper manners and don't chat. 在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。保持适当的仪态，不要闲谈。 Clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague handbook. 所有规章制度请参照员工手册。 Understand the accident prevention measures and enhance the safety work to achieve the goal of zero accidents. 了解事故预防措施并加强工作安全以达到零事故的目标。 Perform any duties assigned by the Management. 执行任何管理层委托的工作。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Marketing市场推广 Employees are obligated to assist the hotel in selling seasonal products. 员工有义务协助酒店销售季节性产品。

Follow all Langham policies and procedures. 遵守所有朗廷集团的规章制度和程序。 Follow the schedule to get to work on time. 按照工作时间表按时上班。 Observe the appearance and uniform system. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests made by the superior, which may be outside your normal job activities, to service throughout the hotel and to achieve guest satisfaction. 尊重所有的来自上级领导的合理的工作请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Report to the superior before leaving the station for any reason. 因为任何理由需要离开工作岗位之前先汇报上级。 Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, cutlery and glassware. 检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，开酒器等。 Familiar with the menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Practice aggressive hospitality and use suggestive selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Enhance the knowledge of beverage, liquors and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 Clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague handbook. 所有规章制度请参照员工手册。 Understand the accident prevention measures and enhance the safety work to achieve the goal of zero accidents. 了解事故预防措施并加强工作安全以达到零事故的目标。 Perform any duties assigned by the Management. 执行任何管理层委托的工作。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Marketing市场推广 Employees are obligated to assist the hotel in selling seasonal products. 员工有义务协助酒店销售季节性产品。

Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel. 在控房方面运用商业的管理技巧提升酒店的住房收入 Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure. 根据酒店可售房型及价格构架，接收并准确录入各订房渠道的预订 Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour… 提供客人酒店各种产品及服务的信息 (例,房态,房价,餐饮推广及营业时间等) Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus standard room. 通过推销与普通客房相比高级客房特色的方式销售高级客房 (增销) Always try to sell other service to the guest such as limousine transportation service. 尽力销售酒店其它产品(例.租车服务) Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist 遇到困境时为客人提供多项选择 (例:其它价格/其它房型/等候名单) Ensure all guest requests are responded immediately. 确保所有客人需求得到即时回复 Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, etc. 履行秘书的职责, 包含准备预订单,整理文档资料,收发传真等. Prepare arrival list for the following day. 准备第二天的到店预订列表 Record all refused business with reasons for refusal. 记录所有未接受预订及其原因 Assist Reservation Supervisor in preparing the daily/weekly/monthly Report 协助主管准备每日，每周及每月报表 Maintain and update guest history and collecting marketing information. 保持及更新客史数据并收集市场数据 Communicate with other department and within the department in a professional and positive manner 用专业和积极的态度与部门内部及其它部门进行沟通交流 Maintains cleanliness and tidiness of the department 保持部门的清洁和整齐 Comply with all company policies relating to Reservation Sales Centre 遵守酒店所有与预订销售中心相关的规章制度 Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice. 将微笑融入声音，为客人提供友好、高效、真诚的服务。 Process jobs using FCS and follow up as necessary to ensure tasks are processed to meet target service delivery timelines. 运用FCS进行工作，适时跟进，确保所有客人需求都能在既定的时间内完成。 Participate in the Reservation Sales Centre weekly audit program to continually improve individual and department performance. 参与预订销售中心每周的检查项目，从而持续提高个人及部门的表现。 Be aware of the reports reviewed from the PABX system, the data extracted from them including the average hold time, volume of calls per hour, percentage of answered calls, average call duration etc. 理解利用PABX报表分析获得的数据，包括平均用时，每小时的电话量，接话百分比，平均电话时长等。 Accurately take information and process guest requests into various information systems such as Micros, FCS or Opera. 能准确获取信息并将宾客的要求输入不同的信息系统，例如：Micros，FCS，Opera。 Understand their role in an emergency situation in the hotel. 知道在酒店紧急情况下自己应扮演的角色。 Attend assigned training sessions on time and as scheduled. 准时参加已安排的培训课程。 Ensure attendance to work is on time as scheduled. 按照预先安排的班次准时上岗工作。 Fully understand hotel FCS, PABX including call accounting & voice mail systems and be familiar with the PMS; able to perform basic trouble shooting. 能熟练使用FCS,PABX（包括话费结算，语音信箱系统）和PMS系统，并排除基本故障。 Be familiar with hotel emergency procedures e.g. fire alarm 熟悉酒店紧急情况处理程序，例如：火警的处理。 Others 其他 Perform any duties as assigned by the management deemed necessary. 执行任何管理层委托的工作。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。

Follow all Langham policies and procedures. 遵守所有朗廷集团的规章制度和程序。 Follow the schedule to get to work on time. 按照工作时间表按时上班。 Observe the appearance and uniform system. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests made by the superior, which may be outside your normal job activities, to service throughout the hotel and to achieve guest satisfaction. 尊重所有的来自上级领导的合理的工作请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Report to the superior before leaving the station for any reason. 因为任何理由需要离开工作岗位之前先汇报上级。 Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, cutlery and glassware. 检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，开酒器等。 Familiar with the menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Practice aggressive hospitality and use suggestive selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Enhance the knowledge of beverage, liquors and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 Clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。 Understand the accident prevention measures and enhance the safety work to achieve the goal of zero accidents. 了解事故预防措施并加强工作安全以达到零事故的目标。 Perform any duties assigned by the Management. 执行任何管理层委托的工作。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Employees are obligated to assist the hotel in selling seasonal products. 员工有义务协助酒店销售季节性产品。

Security安全防损 Be responsible for the 24-hour duty of the supervision room, familiar with the alarm equipment of the monitoring center, can handle small equipment failures, and keep records of working conditions and equipment operation. 负责监控室24小时值班，熟悉监控中心的报警设备，能够处理小的设备故障，做好工作情况和设备运转情况记录。 Be familiar with hotel fire protection system and firefighting equipment, and verify the alarm immediately. Be able to use the various equipment of fire center properly and timely, keep a close eye on the various conditions displayed on the equipment, and report to the department head immediately. When fire alarm occurs, check the cause of the alarm and notify the relevant departments in time according to the alarm procedure developed by the hotel. For equipment reasons, failure and improvement measures should be put forward. 熟悉酒店消防系统及消防设备，发生报警时立即进行核实。能正确及时地使用消防中心的各种设备，密切注视设备上所显示的各种情况，有问题马上报告部门领导。发生火警时，及时查看报警原因，并按酒店制定的报警程序及时通知有关部门，按火警火灾处理程序办理，属设备原因，应排除故障并提出改进措施。 Monitor the operation status of fire control equipment at any time. When fire occurs, all kinds of equipment can be started and used properly, so as to assist the hotel leadership to organize firefighting and rescue work. 随时监督消防设备的运转状态，发生火灾时，能正确启动和运用各种设备，沉着冷静地协助酒店领导组织灭火自救工作。 Do a good job of video monitor TV pictures, timely report suspicious situation and dispatch the nearest security personnel to handle, and make a record. 密切注视各重要通道监控电视画面，发现可疑情况及时报告，派就近的保安人员进行处理，并作好记录。 Save the video footage of the surveillance TV, if there are any foreign visitors, ask the manager in accordance with the prescribed procedure, then handle it. 保存监控电视画面的录像资料，若有外来人员查阅，必须按规定程序请示经理后办理。 In charge of monitoring equipment inspection as required. Keep the room clean, strictly prohibit irrelevant personnel and casual personnel from entering the monitoring room . 按要求做好监控设备检测工作。保持室内清洁卫生，并严禁无关人员以及闲杂人员进入监控室。 Regularly check or spot check, test various alarm probe, and make records. 定期检查或抽查、测试各种报警探头，并做好记录。 Ensure the safety of all property in the hotel, in case of theft, artificial damage or other conditions. 确保酒店所有财产的安全，以防偷窃、人为破坏等情况的发生。 Assist with initial investigation in relation to allegations of loss or damage. 协助关于物损的初步调查。 Be familiar with hotel rules and policies. 熟悉酒店规章制度。 Be familiar with all handover records, and must complete the filling, sorting and saving of all records on duty to ensure all contents are true and effective. 对部门内所有交接记录台账熟悉，并且必须完成当班时所有台账的填写登记整理保存，保证所有内容真实有效 Must obey any work related task and arrangement by the superior supervisor, and obey the arrangement of any post related to own work. 服从上级主管安排的任何与部门和酒店有关的工作，并服从安排任何与本职工作有关岗位顶岗值班。 Health and Safety 卫生安全 Be aware of Health and Safety legislation. 了解卫生安全法。 Check the fire equipment and emergency entrance of the hotel by patrolling. 通过巡逻检查酒店的消防设备和紧急出入口。 Identify, isolate and minimize workplace hazards. 识别、隔离和尽量减少工作场所的危害。 Communication交流沟通 Maintain open and frequent communication with managers and supervisors within the security department and across the hotel. 与经理和主管保持开放互通的交流。 Develop effective communication channels with colleagues from the hotel. 与酒店员工发展有效的沟通渠道。 Process and Operations操作步骤 Ensure the effective implementation of all security procedures. 确保保安部所有流程的有效执行。 Conduct regular workplace safety training sessions across all departments 定期前往各部门开展工作安全培训。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。

Business Planning and Sales & Marketing销售及市场推广 Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads. 规划销售活动，集中精力于销售，例如销售拜访、介绍酒店设施和促销活动套餐，寻找商机。 Assist DOSM/DOS in achieving monthly and year-end budget. 协助市场销售总监、销售总监达成月度及年终预算。 Assist DOSM/DOS in maximizing profits by securing business. 协助市场销售总监、销售总监确保业务提升利润。 Follow up leads assigned by DOSM/DOS. 跟进市场销售总监、销售总监分配的商业线索。 Maintain good relationship with existing accounts. 与现有的客户保持良好的合作关系。 Develop new markets/source of business. 开拓新的市场和新业务资源。 Conduct entertainment and site inspection to accounts decision makers and booking handlers. 为客户决策者或者预定安排人安排宴请和酒店参观事宜。 Sales visit to potential accounts. 商务拜访潜在客户。 Negotiate contracts with companies in designated territories. 与指定区域内的公司协商合同事宜。 Conduct Sales visit to major companies in his/her designated area according to the guidelines. 根据指示对指定区域内的主要客户进行商务拜访。 Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM/DOS in launching these promotions. 提出有关产品和市场推广产品的新建议，例如客房套餐、特别优惠，并协助市场销售总监/销售总监开展相关优惠活动。 Attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM/DOS. 参加由市场销售总监/销售总监分派的国内和海外的商务会议和展览会。 Perform any duties assigned by the Management deemed necessary. 执行管理层交付的工作任务。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Communications 沟通 Maintain close communication with DOSM, DOS and Sister Hotels sales persons. 与市场销售总监、销售总监以及姐妹酒店的销售人员保持良好沟通。 Maintain effective communication with the Director of Revenue Management and Operations Department Heads. 与收益管理总监和营运部门负责人保持有效的沟通。 Maintain effective communication with Hoteliers in order to understand market trend. 与其他酒店的同行业者保持有效的沟通，以便了解市场发展的趋势。 Attend weekly and monthly Sales Meeting a to report work progress and month-end result. 参加每周及月度销售会议，汇报工作进程和月终销售结果。 Human Resource Development人力资源发展 Maintain effective communication channels with all co-workers. 与所有协助的工作人员保持有效的沟通。 Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs. 与客户沟通以获取客户的评价，并确保我们提供的产品能够满足客户的需求。 Marketing Intelligence市场能力 Regular update on competitors offers and markets intelligence and shares the information with sales team. 定期更新竞争对手信息和市场情报，并与销售团队分享相关信息 Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors. 提供准确的销售数据统计和市场信息，评估，趋势，以及从客户及竞争者处得到的销售线索

Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根据工程操作标准对酒店的视听系统进行维护和保养。 Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 确保与其工种有关的工作单进行迅速、精确、精心、经济和有效率地工作。 Ensure good housekeeping and orderliness of all working area. 保持工作区域整齐和干净。 Assists the follow workers in carrying out repair work on equipment needed. 帮助其他员工一起进行设备维修。 Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 对所有视听系统进行的维护保养工作需记录在工作日志和设备档案卡上。 Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 检查每天的宴会活动并联系宴会部，为宴会设置所需的视听系统。 Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在视听音响设备出现异常情况时，立即汇报值班工程师。 When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 当遇到问题时，可请教主管、值班工程师、副总工程师和工程总监。 Renders overtime or changes times schedule as the situation may require without any delay. 当工作需要时，要加班或换班。 Makes sure that all standard procedures of maintenance is adhered to. 依照标准维护保养程序进行维护。 Performs other tasks as may be assigned by the Engineering Management. 执行工程部管理层指派的其它任务。 Care of equipment 爱护设备 -Oversees maintenance and handling of equipment used. 检查设备维护情况和使用情况。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及时报告设备故障和维修缺陷问题。 Training and employees activities 培训和员工活动。 -Attends scheduled trainings 参加计划好的培训。 -Participates actively in company-initiated employee activities 积极参加酒店组织的员工活动。 Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 仪容仪表和卫生。遵照酒店的制定的卫生和个人仪容仪表的标准。 Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序，准时出勤。 Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循员工手册和规章制度列出的要求。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Supervision of Room Attendants. 管理客房服务员的工作。 ·Liaise with Housekeeping Coordinator to implement daily requests and action any new requests from Langham Touch throughout the day. 与客房部协调员沟通联络以便对任何一个客人通过总机提出的新要求作相关回应。 ·Attend to the delivery of special amenities according to the guest preference states in the profile. 通过客人历史档案，根据宾客的个人喜好在客房摆放特殊的用品。 ·Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. 代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。 ·Maintain the cleanliness of the working stations. 保持工作间的整洁。 ·Reporting of maintenance, via the phone or on a request docket. 通过电话或者维修工程记录来报告设备保养。 ·Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self checking Room Attendants and spot checks of Room Attendants who are self checking when it applies. 承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。 ·Report accidents and damages promptly to the Housekeeping Coordinator. Ensure the required paperwork is completed immediately. 及时向客房部协调员报告事故和损坏情况，并且确保及时填写相关记录。 ·Explain and promote hotel facilities and services whenever possible. 在需要的时候向客人解释和促销酒店的设施和服务。 ·Ensure that all colleagues comply with the grooming and uniform Standards. 确保所有同事按照仪容仪表和工作制服的相关标准工作。 ·Take personal responsibility to all the floor master keys are used under control and conduct spot check on regular basis. 承担楼层通用钥匙在可控情况下使用的责任，并且定时抽查。 ·Ensure compliance with legislated health and safety requirements within the workplace. 在工作区域内遵守相关健康和安全的工作须知。 ·Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement. 遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。 ·Actively promote a work environment, which cares for guests and colleagues alike. 关心宾客和关爱同事从而营造积极地工作环境。 ·Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。