楼层服务员

1. 管理客房服务员的工作来确保所有客房和走廊达到最高标准的清洁度和整洁度的维护，达到客人的满意度。并且监督住客房的打扫，已退房按照下一位客人抵达时间完成清扫。 2. 检查住客房和未使用房并采取改进措施来满足诺金酒店的清洁，维护和物品的标准。同时检查客房部设备在使用时得到了适当的维护。 3. 执行在职训练，负责各自楼层服务员的外貌和行为标准。激励员工实现卓越的绩效。每年参加员工绩效的评价。 4.保持更新各部门家具的运转和清洁表记录。 5. 为了给客人满意的答复，普及酒店产品和服务的相关知识。 6. 以一种友好关心的方式回答所有客人的问题或要求，若需要，采取适当的措施，将棘手的问题给到适当的人处理。提供信息时，并给出一个更优选项。  7.在下班前，报告并交接需要特别关注的客人，异常状况及需要跟进的事情以保证服务的一致性和客人的满意度。 8.核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。 9. 管理好万能钥匙的签进签出及记录，保证所有钥匙及时归还。

1.       所附的关键区域的工作内容及职责有必要阐述其主要职能而不是每天所有固有的详细工作要求 The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job. 2.       为客人和员工提供高水平的服务反映了酒店经营理念的要求。时刻拥有积极的工作态度和很强的团队合作精神 To reflect the Hotel philosophy by providing the highest quality of service to our customers and employees. By always adopting a positive attitude and keeping the team spirit at the highest level To greet with a smile at all times to colleagues or guests anywhere in the hotel (front or back of the house) 任何时候在酒店的任何地方碰到同事或 客人都需要微笑着表示欢迎（酒店前台和后勤） 3.       对个人的仪容仪表及卫生和制服感到骄傲 To take pride in personal appearance for personal hygiene and uniform 4.       同餐厅/宴会/食物生产协调详细情况，行政副总厨和员工必须在他的管理下履行具体职责 To co-ordinate, in detail on the Restaurant / Banquet / food production, and all specific duties to employees under his supervision 5.       检查所有餐厅的建立和宴会功能。对正确的服务时间负责以确保总是能供应高水平的食物 To check all set-ups for restaurant and banquet functions. Responsible for the correct timing during service and to ensure that food served is always of the highest standards 6.       通过经常尝食和测温来确保食品的质量 To constantly check the quality of food prepared with regard to taste and temperature 7.       坚持所有准备食物外观的统一。外观和装饰一定要根据标准进行准备。 To insist on a uniform visual appearance of all dishes prepared. Presentation and garnish must be prepared according to standards 8.       监测和充分执行部分控制已建立的食谱卡和屠宰测试。以减少浪费和腐败 To monitor and fully implement the portion control established with the recipe cards and the butcher test to minimize waste and spoilage 9.       检查库房和电冰箱以对妥善储存和回收的剩菜负责 To check stores and refrigerators and be responsible for the proper storing and recycling of leftovers 10.    确保厨房和其他部门顺利有效地沟通 Ensures smooth and effective communication among the kitchens and with other departments 11.    同收货部和储存室密切合作。确保收到的货是标准的质量并符合酒店的规格 To constantly be alert on freshness, presentations and temperature of food served 12.    保证从酒店获得的部分食物、服务、申请/接收是正当控制的 Ensures food portioning, serving, requisitions / receiving from stores are properly controlled 13.    为规划和执行交付以及清洁设备同管事部经理密切合作 Liase and work closely with the Chief Steward for pre-planning and execution of delivery and cleanliness of equipment 14.    检查所有机器确保设备是经过正当维修和使用，跟进工程部的维修单。错误使用设备需要报关并采取纪律处分。 To check all machinery, ensure proper maintenance and usage of the equipment, and follow up with Engineering on work order forms. Misuse of equipment should be reported and disciplinary action should be taken 15.    当处理食物/设备/器具时要确保员工遵循卫生流程 Ensures that staff follow the hygiene and sanitation procedures when handling food / equipment / utensils 16.    确保工作领域、工作桌、工作用具如雕刻板、切片机、搅拌机、刀具、炒锅、锅、平底锅等的清洗和消毒按照政策执行。 To ensure that working areas, working tables, working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans etc. are cleaned and sanitised as per FSMS policy 17.    确保了冰箱、冰柜、天花板、墙壁、地板和货架等随时保持干净 To ensure that the refrigerators and deep freezers, ceiling, walls, floors and shelving etc. are clean at all times 18.    检查抽屉、台面下冰箱和大型冷柜以确保它们是干净的，且内容是进行更新并注有日期的。 To check drawers, under-counter refrigerators and reach-in refrigerators to ensure that they are clean, and the contents are always fresh and dated 19.    配合管事经理，监视排气罩、炉灶、烤箱、冰柜、蒸汽机、过滤器、蒸煮锅、冷热柜等干净和清洁 To work closely with the Chief Steward and monitors that exhaust hoods, stoves, ovens, salamanders, deep freezers, steamers, filters, boiling pans, bain marie, hot and cold cabinets etc. are spotless and cleaned on a daily basis 20.    确保厨房所有员工和管事员遵循酒店的仪容仪表 To ensure that all kitchen and stewarding employees adhere to the hotel grooming standards 21.    向行政总厨或厨师长汇报所有员工和运作的问题 To report to the Executive / Head Chef on all staff and operation matters 22.    监督员工日程表以确保其按时上班 To monitor staff schedules and ensure punctuality at work 23.    确保所有投诉都报告给了行政总厨/厨师长 To report all complains to the Executive / Head Chef 24.    为员工开设培训课程以提高他们的技能/新菜单 To conduct training classes for staff to develop their skills / new menu items 25.    为新入职员工进行入职培训 To guide the employee orientation for new hires 26.    确保员工知道酒店的规章制度 To ensure that staff are aware of hotel rules and regulations 27.    确保员工进行了消防和生命安全以及应急程序培训 To ensure that staff are trained on fire and safety and emergency procedures 28.    为员工和行政总厨提供支持以完成他们的目标 To provide the necessary assistance / support to staff and Executive / Head Chef to achieve their goals

1.   在通过日常销售工作及处理全面的业务计划进而完成预算收入指标。 Achieve budget revenue targets through daily sales work and comprehensive business planning. 2.  在工作中，严格遵守部门的工作流程标准和要求。并且协助维持并更新部门的操作手册和指南。 Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. 3.  始终确保销售文件和系统信息的准确性和有效性 Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. 4.   确保完成所有销售报价，合同的记录 Maintains complete and supported records of all Sales Agreements and Quotations for the Hotel. 5.  建立有效的文件管理确保完整的生意销售记录 Establishes an efficient trace file to ensure that all business booked is properly tracked. 6.  为销售主任统计月报表提供准确的销售记录 Provides accurate reporting of business booked to the Sales Executive for monthly consolidation. 7.  当有需要时为相关的客户或代表安排酒店参观和招待 Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. 8.  建立并维持良好的客户关系并且不断的开发新的生意机会 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. 9.  与相关的运作部门保持紧密的合作，确保按客人的需要提供准确的服务 Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met. 10. 礼貌和有效率的处理所有客人和内部客人的投诉及询问。如果不能立刻处理该问题或投诉，将确保及时的进行后续跟进工作 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. 11.  保持与客户以及同事之间积极良好的工作合作关系 Maintains positive guest and colleague interactions with good working relationships. 12. 完成每月及年度的个人销售指标 Achieves the monthly and annual personal target contributing to the Sales revenue. 13. 针对酒店的年度商业计划，发展并检阅个人的销售计划。 Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business and expectations of the guests. 14. 进行广泛的市场竞争者调查，并且保持良好的酒店产品知识 Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. 15. 始终不断的检阅本地市场，国内市场，国际市场的发展趋势，以及竞争对手的销售侧重点，以确保我们酒店的销售在市场中保有竞争性和领导地位 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. 16. 确保在销售工作中，无论是通过电话，合同还是书面联络都要体现出我们酒店的高水准 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. 17. 谨慎的安排有目标性的销售拜访计划 Carefully plans sales calls into defined objectives. 18.  保持对酒店设施，特点以及服务项目的详细了解 Maintains a detailed knowledge of Hotel facilities, features and services. 19. 进行广泛的竞争对手的调查研究并且保持良好的自我产品知识 Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. 20. 发展潜在的客户群体，并利用DELPHI系统的数据库安排相应而有效的销售战略计划，从而提高酒店在市场上的占有率 Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. 21.  透过专业的日常电话销售，寻找新的生意机会。追踪并识别潜在客户 Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. 22. 会见会别或迎接重要客人的到店或离店 Meets and greets VIP guests upon arrival/ departure. 23. 计划并安排拜访对酒店感兴趣并有潜力的客户，从而找寻新的生意机会 Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. 24. 建立坚固客户关系，从而了解未来所有计划活动 Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

确保宴会部运作符合其酒店策略，适当执行酒店规章。 Assist to ensure that the banquet activities are aligned withthe respective Corporate Strategy, and that the Hotel Actions have beenimplemented where appropriate. 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Conducts regulardivisional communications meetings and ensure that departmental briefings andmeetings are effective and conducted as necessary. 监督部门营运手册的准备和更新的工作。 Oversee the preparation and update of individual DepartmentalOperations Manuals.  确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all employeesdeliver the brand promise and provide exceptional guest service at all times. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。 Ensure that employees alsoprovide excellent service to internal customers in other departments asappropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handle all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintain positive guestand colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establish a rapport withguests maintaining good customer relationships. 经常亲自证实餐厅客人得到的是最好的服务。 Personally, and frequentlyverifies that guests in the banquet area are receiving the best possibleservice. 在宴会区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。 Spends time in the Outlet(during peak periods) to ensure that the Outlet is managed well by therespective employees and functions to the fullest expectations. 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。 Maximizes employeeproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。 Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment. 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Ensure that the outlet isoperated in line with maximizing profit while delivering on the brand promise. 达到月度和年度宴会，会议中心及接待楼营业收入。 Achieve the monthly andannual the banquet, conference center and reception building revenue. 协助餐饮部年度经营计划的准备工作。 Assist in the preparationof the Annual Business Plan for Food and Beverage. 协助进行月度的再度预测，适当的时候让各个部门经理参与其中。 Assists in the monthlyre-forecasting, involves the respective Heads of Department as appropriate. 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assist in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets. 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。 Manages costs proactivelybased on key performance indicators, works with the respective Heads ofDepartment as appropriate. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem. 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 监督餐饮的服务和餐饮标准。在必要的地方包括宴会厅，会议中心及接待楼，与宴会副经理、行政副总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the BQT, Meeting Center and Villas.  Work with the Assistant BQT Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. 与行政副总厨共同对涉及点位餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 经常查证餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. 帮助行政总厨/行政副总厨提出富有创意的建议和想法。 Assist the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 监督对所有运营设备和营业用品的月度盘点。 Conduct monthly inventory checks on all operating equipment and supplies. 针对每日营运和质量控制与厨房密切沟通。 Liaise with the Kitchen and Beverage Department on daily operations and quality control. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保宴会的前、后区域的洁净有序。 Ensure that banquet area is kept clean and organized, both at the front as well as the back of house. 与客房部配合，确保严格执行既定的清洁计划。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to. 监督和协助所有宴会部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。 Oversees and assists in the recruitment and selection of all banquet employees.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. 监督餐饮部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。 Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大化。 Maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 指导员工进行年度表现评估，支持他们的职业发展目标。 Conduct annual Performance Development Discussions with employees and to support them in their professional development goals. 通过持续的反馈和月度会议来帮助部门培训员不断进步。 Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings. 与培训经理和部门培训员协调下为员工制定计划并落实有效的培训课程。 Plan and implement effective training programmers for employees in coordination with the Training Manager and Departmental Trainers. 监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。 Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. 鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。 Encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. 支持落实以人为本，示范并加强诺金价值观和文化特性。 Support the implementation of The People Philosophy, demonstrating and reinforcing NUO’s Values and Culture Characteristics. 确保所有员工完全理解并严格遵守员工守则。 Ensure that all employees have a complete understanding of and adhere to employee rules and regulations. 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 对于员工意见调查做出反馈并落实相应的改善措施。 Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

【岗位职责】 1、协助起草酒店综合性的业务报告、计划、总结、决议简报及本部门的公文函件。 2、参加行政例会和综合办会议，做好会议记录，了解各项决定、决议的贯彻情况，并及时反馈信息。 3、汇总各类报表，做好酒店大事记和外事活动日志。 4、做好日常接待、来信来访等有关事宜。负责审检对外发文、对内行文。 【岗位要求】 1、本科或以上学历。具有秘书工作经验。 2、掌握酒店经营管理一般知识，熟悉酒店秘书工作和行政管理知识。 3、掌握应用文撰写方法，懂得接待礼仪、礼节。 4、了解旅游法规及有关经济法规和政策，熟悉外事纪律 5、能处理一般的文件、函电和资料，具有较好的协调、接待工作能力。 6、有较好的文字组织能力，能撰写各类应用文稿及计划、总结、报告等。 7、熟练掌握电脑操作。能熟悉掌握一门外语。

【岗位职责】 1、监督菜品的烹制过程，合理用料，控制原料成本保证食品的质量。 2、检查工作及卫生情况，了解用餐人次,督促下属做好餐前原料的充分准备工作。 3、检查开餐结束后原料消耗情况，及时申购补充,确保下餐的销售需要。 4、组织下属参加培训考核，总结各类食品的操作经验，共同研究创新菜肴品种。 【岗位要求】 1、熟悉烧烤部的工作规范和要求，掌握配菜的各种操作技术的质量要求。 2、了解食品卫生法。 3、能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 4、一定的文字语言表达能力及一定的管理能力。

§  协助行政总厨提供创新的艺术性的超前食品。成本效益的餐饮产品提高了餐饮餐厅的声誉，同时在预算范围内满足了质量和出品标准 Assist Executive Chef in providing innovative and artisticallysuperior， Cost efficient food and beverage products thatenhance the reputation of the outlets, while meeting quality and presentationstandards in respect with budget department cost. §  在行政总厨不在或是下班后，确保指挥所有运营操作，使其满足酒店标准，及最高质量和卫生标准 Represent Executive Chef in his absence or when off duty,ensuring that all operations are conducted in respect of hotel standards,within the highest quality and hygiene standards. §  与行政总厨密切合作以便创新菜单、食谱、主题自助餐以及部门要求的其他相关食物产品 Work closely with Executive Chef in order to create new menus,recipes standards, themed buffet and any other food production related to thedepartment needs. §  管理并最大效率化厨房运转 Monitor and maximize efficiency in kitchen operation. §  协助行政总厨为餐厅厨房规划预算食物成本，控制成本减少损耗，有效利用过剩食品 Assist Executive Chef in planning and budgeting the food costfor the kitchen outlets, control cost by minimizing spoilage, utilizing foodsurpluses and portion control. §  协助行政总厨实施标准操作流程 Assist Executive Chef in implementing standards operatingprocedures in the department

岗位职责： 1. 在工作过程中保持高度的客户服务意识。 2. 微笑服务，协助顾客就座。             3. 工作态度积极，主动解决问题，能够始终清晰的与客人或同事进行交流。 4. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 5. 熟悉所有餐厅及酒店其他部门的营业时间 6. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 7. 将服务客人放在首位。 岗位要求: 1.身高168-173厘米，体重60公斤以下，五官端正、身材匀称、气质端庄，无纹身、刺青等； 2.综合素质较高，成熟稳重，业务能力较强，形象气质较好，有较强的应变能力 3.具备政务接待经验优先考虑

【岗位职责】 1、要求国际连号酒店餐饮总监工作经历； 2、从事国际连号酒店EAM或HM 岗位至少1年以上； 3、女性优先。

此岗位招聘管事部副经理 岗位职责 1、协助管事部经理负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、协助管事部经理负责安排管事部员工的工作班次。 5、协助管事部经理负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、协助管事部经理负责对下属员工的考勤考核工作，督导员工做好安全工作。 岗位要求 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法 4、身体健康，精力充沛。

负责高端政务及商务接待 岗位职责： 1. 在工作过程中保持高度的客户服务意识。 2. 微笑服务，协助顾客就座、挂外套及背包等。 3. 工作态度积极，主动解决问题，能够始终清晰的与客人或同事进行交流。 4. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 5. 熟悉所有餐厅及酒店其他部门的营业时间。 6. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 7. 将服务客人放在首位。 岗位要求： 1.女性，年龄18-30岁； 2. 身高167cm-175cm，五官端正、身材匀称、气质端庄，无纹身、刺青等； 3.综合素质较高，业务能力较强，形象气质较好，有较强的应变能力。 4.精通粤语或闽南语

1.  确保酒店最基本的品牌标准都要被贯彻执行。 Ensures that minimum brand standards have been implemented. 2.   对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 3.  以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 4.   确保中餐厅员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Chinese reastaurant employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 5.   在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 6.  监督餐厅的服务和餐饮标准。在必要的地方，与餐厅副经理、行政总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the Outlet.  Work with the Assistant Outlet Managers, Executive Chefs and Chef de Cuisines to take corrective actions where necessary. 7.   与中餐行政副总厨共同对餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation. 8.   经常查证餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. 9.   帮助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas. 10.   监督对所有运营设备和营业用品的月度盘点。 Conducts monthly inventory checks on all operating equipment and supplies. 11.   针对每日营运和质量控制与厨房密切沟通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. 12.   对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 13.   确保中餐厅的前、后场区域的洁净有序。 Ensures that the Chinese restaurant is kept clean and organized, both at the front as well as the back of house. 14.  与客房部配合，确保严格执行既定的清洁计划。 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.

岗位职责 1、通过训练领导和激发团队员工。 2、积极地参加职业培训，让员工保持水平一致。 3、训导团队，提高员工水平，激励他们完成目标。 4、控制酒店员工的流失率。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1:1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、在客服中心团队中扮演积极角色，有效的沟通，确保达到目标。 11、交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。 12、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。 13、及时准确的为酒店内外宾客转接电话。 14、准确及时的为客人传递信息，确保顾客隐私。 15、遵循酒店品牌标准，保护客人隐私，防止酒店数据泄露。 16、采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。 17、关注客户信息和喜好，确保满足客人的要求。 18、要确保为客人提供人性化服务。 19、确保为会员顾客提供优质专业的服务，发展客人加入会员。 20、将顾客信息准确录入酒店管理系统，确保团队成员信息共享。 22、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 23、与餐饮部，客房部，工程部，IT等进行有效的沟通。 24、汇报有关酒店系统，硬件设施的有关问题及处理方式。 25、随时向前厅经理汇报最新的动态。 26、能熟练的掌握和运用电脑， 27、随时检查，确保质量始终如一。 28、确保信息有效的传达到人，及时解决问题 岗位要求 1、保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到绿色酒店的要求 5、编辑更新工作标准和程序。、遵循酒店品牌标准。

Assist the Sales Managers in organizing the filing system of the Division / Department / Section. 协助销售经理建立分类存档系统。 Ensure that the stock of stationery items are accounted for and well maintained. 确保各文具用品均已报帐并妥善保存。 Organize the recording system for office in-coming and out-going correspondences as well as general incoming telephone calls. 记录所有进出信件，及打入的电话。 Handle all typing work required by EAM. 处理所有交办的打字任务。 Assist in the dispatch and collection of correspondence in the hotel. 在饭店内帮助发送或接受信件。 Take minutes of meetings. 做会议记要。 Ensure the cleanliness of the office. 保证办公室内清洁。 Handle general incoming telephone calls and take messages for staff members. 处理所有打入电话并做好记录。 Prepare and send out facsimile messages.             准备和发送电传以及传真。 Assist in the packing of materials when required. e.g. hotel brochures,  sales kits, giveaway etc. 按要求协助密封资料，如饭店宣传册、销售用品、免费赠品等。

Job Responsibilities 岗位职责： 1、Maintain close contact with established and potential customers and partners. 与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、Efficiently recognize and grasp sales leads. 高效认知和掌握销售线索。 3、Use creativity to contribute to the hotel's products and department. 发挥创造力，为酒店的产品及部门做出应有的贡献。 4、Carefully plan meetings with customers, implement customer relationship management for scheduled customers, and accomplish sales goals. 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 5、Monitor and report on the market and competitors in the market area under your responsibility. 在所负责的市场区域内，监视和报告市场及竞争者的情况。 6、Prepare sales reports to ensure the accuracy of market and customer information for follow up. 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 7、Actively disseminate product information to create awareness of the hotel within the responsible market. 积极地传播产品信息，在负责的市场内营造酒店的知名度。 8、Manage customer file database and update customer files manually or by computer. 管理客户档案数据库，手工或以电脑更新客户档案。 9、Execute the tasks required by superiors to fulfill the market sales target. 执行上级要求的任务，完成市场销售目标。 10、Complete other tasks assigned by managers. 完成上级交给的其他任务。 Job Requirements 岗位要求： 1、Familiar with the local market 熟悉本地市场 2、Understand the restaurant sales system 了解餐饮销售体系。 3、Ability to grasp and understand the market and competition. 能够掌握和理解市场和竞争。 4、Good interpersonal and communication skills 良好的人际交往和沟通技巧。 5、Ability to work independently and in a team. 独立工作和团队工作的能力。

Job Responsibilities 岗位职责： 1、To determine the team assigned to their own sales objectives, to achieve the departmental business objectives under the leadership of the department manager. 在部门经理的带领下，确定团队分配给自己的销售目标，完成部门营业目标， 2、Continuously develop, develop new customers, represent the hotel through customer relationship management, maintain close contact with customers in the local and international markets and market the hotel. 不断开发、发展新客户，代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。 3、Communicate with other departments in a timely manner to ensure customer bookings. 及时与其他部门沟通，保证客户的预订。 Job Requirements 岗位要求： 1、 Familiar with the local market 熟悉本地市场 2、College degree or above. One year working experience in the same position is preferred. 大专以上学历。有一年同岗位工作经验者优先考虑。 3、 Acquire certain market sales knowledge and skills, and have a comprehensive understanding of the hotel's products and services. 掌握一定的市场销售知识和技巧，全面了解本酒店的产品和服务。 4、 Strong coordination, sales and social skills and written and oral expression ability. 有较强的协调、推销和交际能力及书面、口头表达能力。

PositionOverview概述: Responsible for short-term and long-term strategic planning, as well as daily operational management of the Rooms Department. Participates in hotel operations management as a member of the hotel’s Executive Committee. 负责房务部短期和长期的规划以及日常运作的管理。作为酒店的执行委员会成员之一参与酒店的运营管理。 Requirements要求: 1. Minimum 5 years of management experience in the Rooms Department of a luxury brand hotel. 至少5年在奢华品牌酒店房务部管理岗任职经验 2. At least 1 year of experience as a Director of Rooms (or equivalent senior role). 且至少1年以上房务部总监任职经验 3. Fluent in written and spoken Chinese and English. 流利的中英文沟通能力 4. Prior experience in large-scale hotel operations is preferred. 有大型酒店运营经验优先 5. Exceptional teamwork and leadership/management skills. 优秀的团队合作和管理能力

Job Responsibilities 岗位职责： 1. Determining the sales target assigned by the team and accomplishing the departmental business target under the leadership of the department director. 在部门总监的带领下，确定团队分配给自己的销售目标，完成部门营业目标， 2、Continuously develop and grow new customers, represent the hotel through customer relationship management, maintain close contact with customers in local and international markets and market the hotel. 不断开发、发展新客户，代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。 3、Timely communication with other departments to ensure customer bookings. 及时与其他部门沟通，保证客户的预订。 4、Together with the Marketing and Sales Director, plan the sales offensive in the responsible area and ensure its realization. 在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 Job Requirements 岗位要求： 1、Familiar with the local market, able to grasp and understand the market and competition, understanding of business travel, tourism international market, conference travel and catering sales 熟悉本地市场，能够掌握和理解市场和竞争，了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 2、College degree or above. One year working experience in the same position is preferred. 大专以上学历。有一年同岗位工作经验者优先考虑。 3、Master certain market sales knowledge and skills, a comprehensive understanding of the hotel's products and services. 掌握一定的市场销售知识和技巧，全面了解本酒店的产品和服务。 4、Have strong coordination, sales promotion and social skills and written and oral expression ability. 有较强的协调、推销和交际能力及书面、口头表达能力。

Job Responsibilities 岗位职责： 1. Responsible for the effective execution of the e-commerce strategy to enhance F&B. Promote and sell hotel F&B and related products to potential guests by developing F&B marketing plans and making good use of online sales channels and platforms according to the local needs of the hotel.  负责有效执行提升餐饮的电子商务战略。通过制定餐饮营销计划，并根据酒店的当地需求，良好利用线上销售渠道和平台，向潜在客人推广销售酒店餐饮及相关产品。 2. Participate in online customer conversations and web review management to build brand awareness, customer satisfaction.  参与在线客户对话与网评管理，建立品牌知名度、客户满意度。 3. Assist in the development of direct booking marketing programs, targeted campaigns and activation channels to increase consumer awareness and selection bias.  协助制定直接预订的营销计划、有针对性的活动和激活渠道，以提高消费者的认知度和选择偏好，提高市场份额，建立更广泛的产品组合和品牌知名度。 Job Requirements 岗位要求：             1. Excellent social skills and organizational and planning skills 出色的社交能力及组织和计划能力 2. Confident and positive sales attitude 自信和积极的销售态度 3. Creative and passion in social media planning 有创意且对自媒体运营有热情

-Responsible forADD Kitchen product. 负责西厨房菜式出品。 -Check the placeand make sure is according to forecasted level of business, fresh, portionedand correctly stored according to FSQM guidelines. 检查所有食物，确保其达到预计的水准，新鲜，分盘，根据FSQM的指示正确储存。 -Food cooked inlives stations in front of the guests or for special a la carte is cookedperfectly, hot and in the stipulated time. 确保现场制作的食物和单点的食物完全按食谱规定的时间和配方制作。 -Make sureproduction charts are closely followed and adhered to. 严格按照生产操作流程制作食品。 -Make sure allfood is prepared according to recipes prepared by the department head. 严格按照厨房主厨开出的食谱制作食品。 REQUIREMENTS 职位要求 - Diploma from arecognized institute or specific trained for a specific task 持有由认证机构颁发的文凭或经过专业培训者优先考虑 - 4 year workingexperience, preferably in hotel industry 具有4年的工作经验，有在酒店工作经验的优先。 - Extensiveknowledge of food handling and sanitation standards 具有全面的食品加工及卫生标准知识 - Knowledge of MSoffice software 能操作微软办公软件

Job Responsibilities 岗位职责： 1. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 遵守公司和部门的安全政策和程序，确保环境清洁、安全和安全。 2. Comply with Marriott FSQM Check List.  Dictate a strict policy on kitchen, food and associate's cleanliness, which will help to prevent any potential hygiene problems 遵守万豪FSQM操作指南.制定严格的厨房策略，食品和员工的清洁，这将有助于防止任何潜在的卫生问题 3. Assist other employees to ensure proper coverage and prompt guest service. 协助其他员工确保正确的服务范围和及时的客人服务。 4. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. 作为部门的榜样或导师，与员工一起履行技术或职能工作职责。 5. Ensure the quality of the food items and notify Chef de Cuisine or Executive Chef if a product does not meet specifications. 确保食品的质量，如果产品不符合规格，通知厨师长或行政总厨。 6. Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away. 监控准备食物的数量和份量，控制食物浪费，确保好食物不会被扔掉。 Job Requirements 岗位要求： 1. Familiar with local cuisine and have same position working experience. 熟悉本地菜品制作及相关岗位工作经验  2. Extensive knowledge of food handling and sanitation standards, has to be a certified Food Safety and Hygiene Standard controller by Marriott FSQM check list 全面的食品加工及卫生标准知识,了解万豪酒店FSQM操作指南核证的品安全和卫生标准 3. Strong associate's relation skills and conflict management skills, and also effective decision-making skills 强大的处理员工关系冲突管理技巧，有效的决策力  4. Good communication skills (verbal and listening and writing) 良好的沟通技巧（口语，听力及书写）

准备烹饪的材料，包括分块、切碎和储存食物。清洗和削皮新鲜的水果和蔬菜。称量，测量，混合原料。根据菜谱、用户记录、质量标准、演示标准和食物准备清单准备和烹饪食物。冷的食物做准备。操作烤箱、炉子、烤架、微波炉和煎锅。测试食物，以确定它们是否煮熟了。在准备食物时监控食物质量。建立和分解工作站。将食物按适当的份量放入适当的容器中。清洗和消毒厨房区域，桌子，工具，刀和设备。检查并确保电器和食品的温度正确。

Job Responsibilities 岗位职责： 1、To determine the team assigned to their own sales goals, to complete the department business objectives under the leadership of the department manager. 在部门经理的带领下，确定团队分配给自己的销售目标，完成部门营业目标， 2、Continuously generate and develop new customers. 不断开发、发展新客户。 3、Frequently visit old customers, maintain a close relationship with old customers, keep abreast of the new needs of old customers and the source of customers, and deal with dining and other matters for them at any time. 经常拜访老客户，与老客户保持密切的关系，及时掌握老客户的新需求和客源情况，随时为他们处理用餐等事宜。 4、Timely communication with other departments to ensure customer bookings. 及时与其他部门沟通，保证客户的预订。 Job Requirements 岗位要求： 1、 Familiar with the local market 熟悉本地市场 2、College degree or above. One year working experience in the same position is preferred. 大专以上学历。有一年同岗位工作经验者优先考虑。 3、 Acquire certain market sales knowledge and skills, and have a comprehensive understanding of the hotel's products and services. 掌握一定的市场销售知识和技巧，全面了解本酒店的产品和服务。 4、 Strong coordination, sales and social skills and written and oral expression skills. 有较强的协调、推销和交际能力及书面、口头表达能力。 5、 Work experience in sales department and F&B department. 有销售部、餐饮部工作经验。