RESPONSIBILITIES AND MEANS 责任和方法Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions.指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜Performs duties common to all captains or waiters and other duties as may be assigned.完成好本职工作及完成上级布置的其它工作。　　　　ADMINISTRATIVE RESPONSIBILITIES行政职责Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节。Ensure adequate of supplies, materials, and requisition for general supplies.确保有足够的用品，并申请所需采购的物品。Ensure employees properly carry out side duties.确保员工完成好临时性的工作。TECHNICAL RESPONSIBILITIES 技术职责Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况。Monitors and supervises service flow in the restaurant.监督并指导餐厅员工的服务情况。Ensure all fixtures and operating equipment is in good working condition.确保所有设备和家俱处于良好的工作状态。Ensure good general appearance and maintenance of restaurant working areas.确保餐厅的干净、整洁。Follows correct sequence of service outlined in the Service Training Manual.根据服务培训大纲来完成服务工作。COMMERCIAL RESPONSIBILITIES商业职责Attends to guest complaints, requests or inquiries regarding food and services关注客人对服务及饭菜的投拆，要求及需求。　　　　HUMAN RESPONSIBILITIES人事职责Trains personnel according to established procedures, Conducts orientation of all new employees and ongoing training of all staff.尽快使所有新员工熟悉餐厅，并对员工进行餐厅的规章制度培训。Ensure grooming and general appearance of staff conforms to standards确保员工保持良好的仪容仪表。Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion.向领导提出建议，以提高工作效率、增加销售额。Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all restaurant guests, clients, heads of department and employees.建立良好的人事关系，在工作中树立良好的工作形象，给餐厅的客人、客户、部门经理及员工以专业化及热情服务的美好印象。