岗位职责 1、鼓励预定团队实现一贯的Reservation高分。 2、熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。 3、落实”预订未到宾客”的名单和每日团队取消情况。 4、为所有的预订部员工准备工作时间和日程表。 5、根据预订情况更改现有的预订并且预测现有的和未来的预订情况。 岗位要求 1、大专及以上学历，有同岗位工作经验1年以上。 2、有英语基础，可以进行日常沟通。 3、具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。 4、具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。 5、能够督导团队成员的预订工作，指导下级提高电话销售能力。

Handle the professional system and assist the maintenance to the hotel each system. Solve the breakdown timely. Ensure the proper operation of the each system and the relevant equipments. 主要负责本专业系统及协助酒店各系统的维修保养，及时处理设备故障。确保每个系统正常运行，以及相应设备正常工作。 JOB SPECIFICATION职位要求 : Profile of Competency 工作能力: 1.Familiar with the principle of Each professional system, be able to spot, analyze and solve problem 熟悉各专业系统工作原理,懂得思考问题,分析问题和解决问题 2.Good command of the methods to solve the equipment’s breakdown 熟悉末端设备故障检查方法 3.Full awareness of the layout of System pipeline, as well as its material, seize , type of switch valve, model, specification, function and position 熟悉系统管线走向,材料和尺寸,阀门种类,型号规格,作用和位置 4.Good understanding of the system’s safety measures and principle 熟知系统安全措施及守则 5.Good acquaintance of the hotel system equipments, as well as the processing methods of normal equipments 熟悉酒店系统设备，懂一般的机械加工方法 Language 语言能力: 1. Mandarin 普通话  2.Be able to communicate with guests in basic English能和客人进行简单的英文会话 Education 教育: 1.Professional high school certificate.职高毕业 Job License 资格 / 等级证: 1.Certificate required: AC certificate,Electrical and Boiler certificate, Welder Certificate 须有：空调证、电工证、锅炉证、焊工证 2.Certificate expected: Intermediate certificate Vocational skills certificate 目标有：初级以上职业技能证书

JOB RESPONSIBILIES【岗位职责】 1. To be well-versed in all reservations handling and process; proficient in operating the reservations systems and equipment. 熟练掌握及操作预订系统。 2. To be well-versed with the facilities and services offered by the hotel. 熟知并掌握酒店的各项服务设施及服务项目。  3. To be familiar with all hotel policies and procedures. 熟悉酒店的政策和程序。 4. Ensure all the up to date knowledge of all Warriott loyalty programs. 保证了解所有万豪忠诚计划。 5. To "master" the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities, etc. 掌握关于酒店住房的术语如房价,房态,酒店设施等相关知识。

JOB RESPONSIBILIES【岗位职责】 1.Bell person must attend daily briefings conducted by the Bell Captain/Chief Concierge at      the beginning of each shift. 行李员每日上岗前要参加由礼宾部经理和主管主持的简报会。 2.Greet all   arriving and departing guests with a smile and eye-contact. 用微笑和目光接触问候所有抵店和离店的客人。 3.Deliver and   collect baggage for arriving and departing guests and groups. 为抵店和离店的客人/团体收送行李。 4.Give guest an  introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when      rooming the guest. 为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。 5.Deliver messages and handles requests and questions from guests. 发送留言并处理客人的要求及问题。 6.Check closets and drawers to see if guest have forgotten items when collecting luggage. 在收取行李时检查壁橱和抽屉及其他区域确认客人没有遗留物品。 7.Deliver mail,  faxes, messages, packages, flowers etc promptly to guest rooms. 迅速地把邮件、传真、留言、包裹、鲜花等送到客房。 8.Log all deliveries to guest rooms. 登记所有递交给客人的物品。 9.Deliver any in-house items or papers to various departments in the hotel. 为饭店各个部门传递用品和文件。 10.Deliver newspapers to guest rooms. 送报纸到客房。 11.Run errands for guests when requested. 当需要时完成客人的吩咐。 12.Page guests in public area with the aid of a paging board when requested. 当需要时在公共区域用告示板寻找客人。 13.Give careful attention and assistance to disabled guests. 给予残疾客人以特别的关注与帮助。 14.Be neatly groomed at all times. 随时保持整洁的外表。 15.Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly. 接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记。 16.Have thorough knowledge of all hotel facilities and hours of operation, to be able to  respond to guests’ questions correctly. 熟悉饭店所有设施、营业时间，能够正确回答客人的提问。 17.Answer the telephone promptly and courteously. 迅速地、彬彬有礼地回答客人的电话。 18.Maintain operating equipment in good working order. 维持营业设备良好的工作状态。 19.Keep working  areas neat and tidy at all times. 随时保持工作区域的干净与整洁。 20.Identify VIPs,  Platinum member, regular and long staying guests and build rapport to      offer personalized service and assistance. 识别贵宾、万豪礼赏客人、常规客人和长住客人并提供个性化的服务。 21.Cultivate good  working relationships with inter-related departments. 与有内在联系的部门建立良好关系。 22.Undertake assignments as delegated by your superiors. 完成你上级委派的任务。 23.Deliver high quality service to guests. 向客人提供优质服务。 24.Ensure guest  needs and reasonable requests are met. 确保客人需求和合理要求被满足。 25.Seek  opportunities to continually improve guest service. 通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。 26.Promote the hotel and products and services. 促销酒店的产品与服务。 27.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 28.Assist in keeping the lobby area clean at all times. 协助保持大堂区域任何时间的高度整洁。 29.Raise and lower the flags daily on time. 负责每日国旗、店旗的按时升降。 30.Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s      Associate Handbook. 遵守饭店的工作政策及程序，遵守酒店的商业行为规范以及员工手册中的条款。 31.Assist traffic and parking of vehicles at the main entrance if necessary. 协助维持酒店主要入口 处交通、停车秩序。 32.Assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean. 协助维持公共区域的清洁和专业化外观，确保烟灰缸及其他工作区域的清洁。 33.Attend all training sessions that are requested by the hotel’s management. 参加酒店安排的培训课程。 34.Never solicit  tips from Guests. 决不允许向客人索要小费。 35.Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。 36.Should be familiar with all FO Section Job, ensure to spend time assistance others section completed work efficient. 熟悉并了解前厅部每一个分部门的工作，能够在各部门需要帮助时提供协助并能够高效的完成 工作任务 JOB SPECIFICATION【岗位要求】 1.At least 2 years working experience in five-star hotel. 拥有2年以上五星级酒店相关工作经验； 2.Good command of English. 良好的英语运用能力； 3.Good health and quick thinking. 身体健康，思维敏捷。

JOR RESPONSIBILIES【岗位职责】 1. To welcome and seat guest upon arrival at the table. 欢迎客人，为客人领位。 2. To assist the guest in choosing his or her beverage and or food order from the menu. 帮助客人点菜和饮料。 3. To take the food or beverage order from the guest, ensuring that the order is accurate and has been double checked. 给客人上菜的时候，务必确认是否正确。 4. To record the order on the appropriate captain's order as outlined within the Restaurant operating policy. 按照原则的要点记录。 5. To process the captain's order as per the cashiers’ policy, as outlined in the restaurant policy. 按照原则，处理客人的账单。 6. To prepare all necessary accompaniments to go with order. 准备所有的菜单的附属物。 7. To serve any requested food or beverage item that is available, as per the service policy. 按原则保证所有需要的食物和饮料都被利用。 8. To assist where possible with any additional request (Note: any questions regarding hotel policies or procedures should be referred to the Manager), and ensure guests are to be made to feel comfortable at all times. 帮助任何其他的要求（注：报告任何关于酒店政策和程式的问题），保持客人满意度。 9. To make the guest feel welcome at all times, and ensure that the service offered is of the highest quality, and that service is prompt efficient but not overbearing and that service is offered with a smile at all times. 随时欢迎客人，及时有效，不傲慢的高品质服务，保持微笑。 10. To be responsible for the cleaning of the table, during and after service to the guest. 服务时和结束后，都要保持客桌的整洁。 11. To have a full understanding and knowledge of all items that are offered on the menu & beverage list. 清楚明白菜单和酒单的各个项目。 12. To be responsible for collection of money that are due, for services and products consumed. 对客人的付账，认真负责。 13. To be responsible for the correct set up of all mise a place and side stations, and to ensure that there is sufficient and the correct equipment for the days trading. 任何时候都遵守规定，确保足够的及其运作。 14. Must keep his/her side station and section clean at all times. 保持客人区域的整洁。 15. Do not stand, loiter near, behind or talk about any guest at any time, so as that the guest may hear you, or feel uncomfortable. 不要呆立，徘徊，讨论客人，不要让客人觉得不舒服。 16. Will be required to carry out any reasonable request made by the Manager, assistant or team leader, or from any member of the management team. 听从上级合理的意见。 17. To report any problem situation or special guest request to the captain or supervisor, immediately so as to ensure that prompt action is taken. 及时报告出现的问题，和客人的特別要求，以便及时处理。 18. Performs other duties as assigned to meet business needs 帮助其他员工完成工作。 19. Attend all related meetings 出席相关会议。 20.In accordance with the grooming standard as per the Hotel Policy 根据酒店政策进行培养 JOB SPECIFICATION【岗位要求】 1.Graduated from high school or equivalent, trained in catering service, and capable of daily foreign language conversation. 高中毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。 2.Have skilled service skills and certain adaptability, and be able to properly handle general problems in service. 有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3.Master the restaurant service regulations, and understand the basic characteristics and simple cooking methods of various dishes in the restaurant. 掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4.Proactive, enthusiastic and conscientious, with strong sense of responsibility. 工作主动、热情、认真，责任心较强。

JOB RESPONSIBILIES【岗位职责】 1. Follow hostess opening & closing checklist thoroughly. 按照领位开档和收档的检查表检查工作。 2. Get acknowledge the numbers and the dining time of guests aim to arrange the suitable seats for them. 了解当天用餐人数和用餐时间以便合理安排客人的座位。 3. Ensure that the gate area of the restaurant is always take cared. 确保领位区域有人当值。 4. Ensure that the front desk of the restaurant is spotless at all times. 确保领位区域干净整洁。 5. Have an excellent knowledge about the menu, including beverage and other dishes, which will able to help guests, and offer other recommendations. 熟知菜单中的所有项目，包括酒水和其他菜品，以便于回答顾客的问题和给他们适当的建议。 6. Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc. 非常了解有关酒店信息、所提供的服务和餐饮部门营业的时间等等。 7. Welcome every guest with smile, eye contact, verbal greeting, and using the guest's name when possible. 用微笑、眼神交流和友好的口头问候欢迎和感谢每一位客人，可能的话使用客人的名字。 8. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/聆听客人的喜好并尽可能地采取行动。 9. Thank guests with genuine appreciation and provide a fond farewell. 真诚地感谢客人，并进行深情的告别。 JOB SPECIFICATION【岗位要求】 1.At least 2 years in a similar position in a hotel. 在一家饭店至少2年相似职位。 2.Good English communication skills. 英语沟通能力。 3.Good image. 形象好。

JOB RESPONSIBILIES【岗位职责】 1. Do all necessary opening and closing side work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 2. Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，酒刀。等等。 3. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜单上的各项菜，他们的装饰，内容和调制品。准备正确的简明扼要的回答客人提出关于菜单上的问题。 4. Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures. 正确运行销售终端的要点并且遵守所有万豪收档程序。 5. Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 当接受客人点单时试着用积极的亲切的销售技巧来提议客人。 6.Develop a good knowledge of beverages, liquors, and wine service. 发展酒品，酒类和服务酒的知识。 JOB SPECIFICATION【岗位要求】 1.Graduated from high school or equivalent, trained in catering service, capable of daily foreign language conversation. 高中毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。 2.Have skilled service skills and certain adaptability, and be able to properly handle general problems in service. 有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3.Master the restaurant service regulations, and understand the basic characteristics and simple cooking methods of various dishes in the restaurant. 掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4.Proactive, enthusiastic and conscientious, with strong sense of responsibility. 工作主动、热情、认真，责任心较强。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、高中毕业学历或同等以上。 2、有三年年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

具有酒店管理或相关领域的学历/专业证书。 要求具有糕点部门的丰富领导经验。 具有甜品/巧克力制作技能。 能熟练操作计算机尤其是微软应用程序者。 出色的人际交往和问题处理能力,高度负责和可靠。 能够在节奏快、压力大的环境下出色地完成工作。 对餐饮有一定了解（个人爱好/专业）。   Certificate or diploma in hospitality or related field.. Extensive leadership experience in a Pastry department required. Working knowledge of sugar work/chocolate skills. Computer literate in Microsoft Window applications.  Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Food and /or beverage knowledge (personal interest/ professional).

1.Previous related working experience required. 2.Knowledge of wines & beverage. 3.Consistently offer professional and friendly service. 4.Strong interpersonal and problem solving abilities. Highly responsible & reliable. 1.要求具有相关的工作经验。 2.全面了解酒水知识。 3.始终如一地提供专业、友好和主动的服务。 4.出色的人际交往和问题处理能力，高度负责和可靠。

责任概要 : 协助厨师长有效管理厨房营运并不断向酒店客人和员工提供优质服务。 有同岗位工作经验者优先考虑。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 遵循餐厅经营理念及凯悦酒店集团标准管理餐厅厨房的指定区域，始终如一地提供高品质餐饮产品和礼貌、专业、高效而灵活的服务。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   To supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. 至少两年酒店或高级餐厅的主管厨师或四年厨师领班的工作经验，最好是国际性豪华酒店品牌；有厨房操作或管理资格证书者更佳；必须全面掌握厨房卫生实践及职业健康与安全标准知识；熟练掌握基本的 MS Office 和 菜品配方维护系统者优先。 Minimum 2 years work experience as Chef de Partie or 3-4 years as Demi Chef de Partie/Commis in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 遵循餐厅经营理念及凯悦酒店集团标准管理餐厅厨房的指定区域，始终如一地提供高品质餐饮产品和礼貌、专业、高效而灵活的服务。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   To supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. 至少两年酒店或高级餐厅的主管厨师或四年厨师领班的工作经验，最好是国际性豪华酒店品牌；有厨房操作或管理资格证书者更佳；必须全面掌握厨房卫生实践及职业健康与安全标准知识；熟练掌握基本的 MS Office 和 菜品配方维护系统者优先。 Minimum 2 years work experience as Chef de Partie or 3-4 years as Demi Chef de Partie/Commis in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

1.协助保安部经理做好保安部的治安、消防工作。 2.协助保安部副经理制定保安部各项制度和工作计划，并督促检查、落实。 3.协助保安部经理做好员工的思想工作，了解领班、保安员的思想动态。 4.组织保安主管、保安员进行军事训练及各项业务技能培训。 5.根据各岗位具体情况,妥善制定、安排岗位,以适应实际工作需要。 6.经常对酒店消防设备、设施、器材等进行检查、测试和保养。确保消防设备处于良好状态。 7.发现消防隐患问题及时提出整改方案，并督促整改落实。 8.检查、指导保安领班工作,全面掌握各岗位的值勤情况。 9.定期对下属工作、业务技能进行评估、考评。 10.经常与治安、消防部门取得联系，请他们给予指导、帮助。 11.服从并完成保安经理、副经理安排的其他工作任务。

A Demi Chef de Partie prepares and cooks food in all areas of the kitchen according to standard procedures, recipe cards, photographs and given instructions. This role assists the Chef de Partie in training team members. He / she participates in product development and in controlling the smooth operation of the kitchen.  根据工作标准、备料单、根据菜肴标准的照片及上级的指示准备食物，协助厨房主管培训团队成员。参与提高食品质量，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。

A Commis I prepares, cooks and bakes food in designated areas of the kitchen for Guests by following instructions and standards.  根据工作标准、在指定厨房区域为客人准备食品。

Communicates clients' requests to all departments in an effective andtimely manner 向相关部门及时传达客人的需求 Insures maximum occupancy on a daily basis by performing follow-ups onprogress of groups booked with events services team 通过跟进每日房间和宴会预定情况，最大化的确保每日住房率 Assists with the completion of monthly booking report(s) 协助每月预订报告的制定 Prepares reports as necessary to improve management decision making andcritical evaluation of work activities 准备相关报告以确保决定的正确性 Develops data and recommends programs to meet clients' needs 通过推荐计划，从而满足客人的需求 Prepares proposals and contracts that are geared to maximize profitwhile satisfying client needs 准备商业计划和合同,为满足客户需求的同时，做到利润最大化 Solicits files on a timely basis to confirm business 及时确认业务 Uses outside sales calls, prospecting, hotels tours and hosting ofclients to solicit new business 通过销售拜访、旅行社和其他公司客户来开拓新业务 Contacts in-house customers to retain and grow existing business, repeatbookings or referrals to other Carlson Hotels 保持与现有客户的良好关系，并推荐到其他卡尔森集团的酒店。 Reviews individual and team goals on a weekly basis; recommends andtakes appropriate actions to achieve objectives in key result areas 每周回顾个人和团队的目标，并采取适当的行动来实现目标 Ensure all materials used are in accordance with brand standards 确保销售部所有物品都是符合集团标准的。 此岗位是底薪+提成的模式，底薪为4000-6000之间

岗位职责： 1、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 2、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 3、负责所有的特殊事情和酒店服务有关信息的公告。 4、确保工作区域内的所有设备处于良好工作状态。 5、参与员工的日常培训工作。 6、提供给客人独一无二的本地体验建议。 岗位要求： 1、有同星级酒店岗位工作经验1-3年 2、身体健康，品貌端正，形象气质佳 3、优秀的组织管理能力 4、优秀的交际能和沟通技巧 5、善于同宾客交流、处理事情周到、果断，能独立处理各种投诉 6、了解本地市场及旅游线路

岗位职责 1.协助楼层经理负责每日楼层的工作及交接情况的安排和督查。 2.随时掌握楼层客房的入住状况。 3.关注宾客动态，处理临时发生的问题，有重大问题时及时向部门经理汇报。 4.配合质检部做好对客房抽查工作。 5.关心员工的工作和生活问题，及时向部门经理汇总。 6.及时了解预定资料，了解客情，特别是酒店贵宾及常客的姓名。 7.熟知酒店内外信息，为客人提供准确的问询服务。 岗位要求 1.三年以上高星级酒店工作经验。 2.大专及以上学历，有一定的英语基础。 3.熟知客房管理专业知识。 4.性格开朗、工作踏实，有较强的服务意识和责任感。

岗位职责 1、直接负责礼宾部的工作。 2、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4、负责所有的特殊事情和酒店服务的有关信息的公告。 5、确保工作区域内的所有设备处于良好工作状态。 6、参与员工的培训工作。负责员工的日常培训，制定培训计划。 7、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 岗位要求 1、大专以上学历，有同岗位工作经验一年以上 2、身体健康，品貌端正，形象气质佳。 3、优秀的组织管理能力。 4、优秀的交际能和沟通技巧。 5、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度； 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作； 监督客房送餐部的服务和餐饮标准； 针对每日营运和质量控制与厨房密切沟通； 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销； 与客房部配合，确保严格执行既定的清洁计划； 确保客房送餐区域的洁净有序； 监督餐饮部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况； 等等。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

1、协助餐厅厨师长负责厨房的工作，确保其在酒店构架下顺利的工作、有效的盈利活动。  2、保持酒店的餐饮理念；使餐饮的前期准备和出品都能达到标准。 3、通过正确得当的前期准备、备货、申购、食品安排及控制系统，控制餐饮成本。 4、保持并负责完成各项监控报告，例如：温度检查、卫生清洁、工作计划等。 5、保证食品安全，包括保鲜日期、正确的存储方法、再加工等。 6、以安全、专业的方式协助同事完成工作任务。 7、按照酒店的规定保证食品的安全和卫生。 8、执行万豪集团卫生标准，对厨房进行每日基础性检查。. 9、保证部门有效成本支出以达到预算目标。 10、每周制定精确的工作计划以达到人力和出品的最优化利用。

Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest. 监管客房服务员的工作确保维护所有客房和走廊达到清洁和整洁最高标准，保证客户满意度，监督已住客房的服务并保证已退客房在下一位客人入住前清洁干净。   Inspect occupied and non-occupiedguest rooms and take corrective measures in order to meet standards in terms ofcleanliness, maintenance and supplies. Also check that housekeeping equipments are given proper care andmaintenance whilst being used. 检查住客房和非住客房，并采取纠正措施以达到清洁、维护和供应方面的标准。   Carry out on the job training andbe responsible for grooming and conduct standards of the room attendants on theirassigned floors. Motivate staff to bring about excellent performance.  Participate in the evaluation of staffperformance once year. 进行在岗培训，对客房服务员进行指导，使他们达到所分配楼层要求的标准。激励员工使之表现优秀。参与员工每年一次的绩效评估。   Keep updated records of furnituremovement and cleaning schedules of their section. 更新家具挪动和各自区域清洁安排的记录。 Stay informedabout hotel products and services knowledge in order to answer guest questions. 了解酒店产品和服务的知识以满足客人的询问。   Answerall guest questions / requests in a friendly and caring manner, take appropriateactions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving anextra item such as a towel, etc.  友好、关切回答所有客人问题/要求，如必要采取适当行动，视问题交由相关人员来处理。这些请求也许包括回答问题，给客人递送多要的物品如毛巾等。   At theend of shift, do a handover reporting special attention guests, room statusdiscrepancy, unusual situations, incidents that need follow up, to ensureconsistency and guest satisfaction.  下班时，将特别关注的客人、房间状态差异，非正常状况和意外事件记录在交接班日志中便于跟进解决，以确保服务连贯性和客人的满意。   Verifythat pantries are equipped with all the necessary items needed in servicingguestrooms, and proper control is practiced to save expenses. 核实储藏室配备客房服务所需的所有必备品，并适当控制以节省费用。