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  • 深圳 | 3年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 节日津贴
    • 职业发展机会
    • 年终奖金
    • 员工奖励计划
    • 员工活动
    国际高端酒店/5星级 | 500-999人
    发布于 11:20
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    Duties and Responsibilities工作职责: 1.     Cluster Director of Sales & Marketing in charge of sales department for 2 hotels(Shenzhen InterContinental &  Hotel Indigo Shenzhen OCT) 全面负责深圳华侨城洲际大酒店及深圳威尼斯英迪格酒店的销售工作。 Develop and implement sales strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved. 为酒店开发并执行营销战略,确保达成营收与客房销售目标,调整营销战略,实施具体行动,监控并完成各项目标。 2.     Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. 主管日常销售活动事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,帮助解决各种员工矛盾,提升员工绩效,并对员工表现优异之处予以认可。 3.     Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. 安排酒店会议及业务团队活动,同其它酒店级部门协调,共同完成销售部门同潜在客户达成的协议中所规定的各项服务。 4.     Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions. 发现降低营销效果和酒店整体销售情况的运营问题,同相关部门协作共同解决。   QUALIFICATIONS AND REQUIREMENTS任职要求: 1.     Higher education qualification / equivalent in marketing or related field. 市场营销或酒店相关专业 2. Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team. 4年及以上服务业或酒店业市场营销或相关工作经验,需具备直接管理销售团队经验 3. Strong knowledge of local businesses and business trends required. Must speak local language(s) and have a good command of English. 需要熟知本地业务及业务趋势。必须掌握本地语言,同时精通英语。
  • 南京 | 10年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 05-07
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    【岗位职责】 经营方面 1、全面负责酒店的经营管理; 2、负责制定酒店的经营预算和决算,提出更新改造和运营计划; 3、落实酒店年度财务预算,向各部门下达年度工作指标,并监督执行; 4、负责带领团队实现酒店的各项营业收入指标和利润指标; 5、有效控制人力、食品、能耗等各项成本的支出; 管理方面 1、建立、健全酒店的组织管理系统,使之合理化、精简化、高效化; 2、做好酒店机构设置、员工编制及重要人事变更; 3、优化团队管理,指导培训工作,培养人才,提高整个酒店的服务质量和员工素质; 4、负责酒店资产的管理和维保工作; 5、做好酒店安全生产管理工作; 对外关系 1、负责做好酒店与各界人士的公共关系,树立酒店良好形象; 2、主导行业内相关媒体及销售平台的维护,进行合理有效的酒店宣传,并获得较好的市场评分; 【岗位要求】 1、全日制本科学历,管理类相关专业; 2、从事外资酒店工作15年以上; 3、拥有外资酒店总经理或副总经理岗位工作经验; 4、年龄45周岁以下,身体状况良好; 5、熟悉酒店各部门运营、服务及管理流程; 6、具有敏锐的商业触觉及市场洞察力,善于审时度势,制定酒店发展战略; 7、具备强效的执行力、协调能力、创新能力和危机处理能力; 8、具备较强的沟通、计划、决策和综合判断能力; 9、善于团队建设和企业内控; 10、拥有良好的英语阅读能力和口语沟通能力; 11、具有良好的敬业精神和职业道德操守,责任心及原则性强,正直、公正、廉洁自律; 12、能与投资人保持良好的关系,处理并解决好投资人对酒店经营管理的诉求; 13、有政务接待或大型会议接待经验者优先; 14、有江浙沪国企、央企背景酒店工作经历者优先;
  • 三亚 | 10年以上 | 本科 | 提供食宿

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    • 包吃包住
    • 管理规范
    • 人性化管理
    • 领导好
    • 带薪年假
    • 节日礼物
    • 五险一金
    • 岗位晋升
    • 技能培训
    国际高端酒店/5星级 | 2000人以上
    发布于 09:20
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    卓越雇主
    卓越雇主
    Job Summary 职位简述 He/she will implement, lead and manage the entire resort Food & Beverage operations and to achieve the highest standards. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 贯彻、领导并执行全酒店所有的餐饮运作,并使其达到最高标准。关于食品操作、卫生及储存等问题必须遵守中国法律法规、食品卫生安全要求及酒店相关规定。 Key Duties and Responsibilities 主要义务和职责 § To actively contribute to the successful achievement of the organizational goals § 为达成公司的经营目标而积极努力地贡献自己的力量 § To maximize productivities for all the food and beverage outlets § 使所有餐饮点的生产达到最大化 § Oversee the whole resort kitchen operations § 监管整个酒店餐饮的整体运营 § Ensure proper hygiene and sanitation in the work place § 确保工作场所的食品安全卫生环境 § Adequate stocks of working materials, inter–department coordination and training § 工作材料有充足库存,部门内的协调和培训 § Carry the full responsibility of the operating equipment including its inventory levels § 对餐饮运作设备全权负责,包括盘点 § Abides with the instructions and laws issued by the Chinese authorities in connection to food handling, hygiene and food storage § 遵守中国有关机构关于食品处理,卫生安全和食物储存等方面的法律法规 § Develop realistic action plans aimed to introduce and improve service, procedures and working methods § 制定切实可行的计划来提高餐饮部的产品、工作方法和流程等 § Maintain an excellent reputation in the eyes of the public, owners, management, guest and staff § 在公众、业主公司、管理层、客人和员工眼里都维持良好的形象
  • 北京 | 5年以上 | 本科 | 提供吃

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    • 五险一金
    • 带薪年假
    • 绩效奖金
    • 培训发展机会
    • 免费工餐
    • 倒班津贴
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 补充医疗报销
    国际高端酒店/5星级 | 500-999人
    发布于 16:09
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    北京四季酒店 概要 我们在寻找驻店经理,需要你对工作具有热情,热爱你所从事的职位。 我们聘用勤奋上进的员工作培训,在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业,并给予多方面的回报。我们希望员工能够: 拥有良好的团队合作精神,并畅所欲言的沟通 持续的提高他们的工作技巧和表现 能够意识到自己行为所代表的责任及会导致的后果 充分了解自己行为会对客人、同事以及公司的形象产生的影响 加入我们 我们的信念,首重于如何互相对待,彼此树立榜样, 在与宾客,商业伙伴和同事间的交往之中,我们致力寻求互相沟通谅解的方式,也希望能夠得到别人同样的对待 北京四季酒店向员工提供和客人一样的关怀,四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一 工作职责 1.强烈的商业思维,提供战略指导 2.出色的客户服务技能、客户体验和业主关系管理 3.良好的决策能力和解决问题的能力 4.强烈的责任感,推动并实现财务成果 5.足智多谋、灵活机动、随时准备改变,以适应不同情况,并承担繁忙的酒店运营工作 6.以出色的领导技能管理团队,始终保持参与的态度,推动宾客参与,并与宾客和合作伙伴建立关系 7.熟悉当地市场,推动创新餐饮理念和营销策略的发展 8.商业思维,强烈的创收意识,寻求新的/大胆的机会 工作要求 1.大学本科以上学历。 2.至少五年国际酒店工作经验。 3.熟练的英语阅读、书写及口语能力。 4.维系与跟踪客人的良好关系。 5.对员工的指导及发展技巧。 6.良好的组织能力。 7.业绩记录良好,最好具有餐饮背景和中国工作经验。 加入我们你能够享有: 建立一个长期的、全球性的职业发展机会 优秀的行业培训 免费入住四季酒店,餐饮折扣优待 红利分享及优厚的工资 雇员服务奖 年度员工派对/社交和体育活动 想要了解更多,请登录以下网站并关注我们: 四季酒店官网职位空缺:http://jobs.fourseasons.com/ 四季酒店领英网站:https://www.linkedin.com/company/four-seasons-hotels-and-resorts 四季酒店微信号:北京四季HR
  • 上海 | 3年以上 | 本科 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 管理规范
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 11:12
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    【岗位职责】 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用,节约开支。 4、定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。 5、对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。 【岗位要求】 1、5年以上房务部工作经验,星级酒店所属区域管理经验,2年以上同等职务经验。 2、形象气质良好。 3、至少部门经理以上职务参与过一家X星以上酒店的全程筹备经验,具备筹备开业经验。 4、了解熟悉客人的消费心理关注客户需求。 5、全面负责房务部的运营、管理及使客房利益最大化。 6、具有良好的沟通技巧和对客沟通能力,和超前的创新意识、营销思路和丰富的房务管理经验。
  • 苏州 | 8年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 10:37
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    市场营销 Marketing §   经营所有酒店品牌销售,根据酒店的年度销售计划,执行和维持酒店品牌的定位和理念。 To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan. §   准备、使用和更新年度销售计划,细分到必要的部门。 To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department. §   管理所有的销售战略、战术和行动的执行,依照销售锦囊的方法,建立一个能够完成销售指标的强大而训练有素的销售团队。 To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals. §   为了作出有效的销售决定,执行市场策略工序,最大化有效销售数据,包括酒店COGNOS、市场整合、竞争对手情报和DELPHI/FIDELIO宴会场地管理系统。 To implement the strategic marketing process, maximising the available sales data including hotel Cognos, Marketing Portal, Competitive Intelligence, and Delphi/Fidelio Events system in order to make sound decisions. §   为了确保酒店的市场销售保持竞争的优势,持续的监控和评估地方、国内和国际的市场趋势,以及酒店竞争对手的销售状况。 To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge. §   管理所有的重点客户和团队,通过市场策略经理所提供的销售客户分析评估,开发价格、客房数量、和销售人员资源分配的战略。 To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation. §   积极的参加每周收益会议和月度战略计划会议,发展并调整销售价格策略。 To actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy. §   了解由于政党、商业、政治和社会因素给酒店财务业绩上的带来的影响。 To be aware of community, business, political and social factors that may affect the hotel’s financial performance. §   确保技术系统的良好使用,包括Delphi或其他的销售和餐饮系统,并确保数据的准确。 To ensure the best use is made of technology including Delphi or other sales and Events systems, and the data is clean.     运营 Operational   §   直接协调所有的销售活动并在酒店各处联系传达这些活动。 To direct and coordinate all selling activities and to communicate these activities throughout the hotel. §   根据年度市场营销计划,检查并评估销售活动的效力,并作出必要的调整从而达到或超越目标。 To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan. §   确保每周核对剩余房间数量和宴会空间数量信息,并制定低住房率期间的销售策略。 To ensure room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods. §   确保所有的销售报价、酒店资料、数码工具和其他的销售沟通信息与酒店及凯悦酒店集团的品牌标准一致,并及时更新信息。 To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information. §   确保所有合同按照酒店的规章制度以市场销售部的名义签署。 To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures. §   参加主要的出差旅行、商业活动和公司集会以推广酒店。 To attend major travel, trade and corporate functions to network and promote the hotel. §   根据工作的重要次序,计划并安排出差旅行。 To plan and execute sales trips based on business priorities. §   与集团销售办公室和姊妹酒店保持紧密的联系,定期更新主要的酒店销售信息。 To communicate closely with the WWSOs and key sister hotels, and update them regularly regarding key hotel sales information §   宴请现有的潜在客户,并且确保销售团队根据生意的优先顺序宴请客户。 To entertain existing and potential customers and ensure the Sales Team entertains customers based on business priorities. §   确保在销售工作中,通过销售拜访、电话和书面沟通体现酒店的高水准。 To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. §   以相互支持与灵活的方式与其他行政委员会成员保持紧密合作关系,关注酒店的成功运营和客人满意度。 To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §   确保所有销售部员工以互相支持和灵活的方式与其他部门合作,发扬团队合作精神。 To make sure Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • 北京-朝阳区 | 3年以上 | 本科 | 食宿面议

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    • 人性化管理
    • 补充医疗保险
    • 员工关怀
    • 入职伙伴
    • 丰厚薪酬福利
    • 全球职业发展
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 09:40
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    SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met.  The job of Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently. Senior Management is provided with timely and accurate financial information. Hotel fully operates under the terms of the Management Agreement. Insurances are up to date and in compliance with local and corporate regulations. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.    The Director of Finance fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. MAIN RESPONSIBILITIES Responsible for following and understanding all Kempinski Policies & Procedures.  Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for understanding and following the terms of the Management Agreement.  Responsible for supporting, mentoring and developing the finance staff.  Responsible for supporting and encouraging training of all staff in financial matters . Responsible for developing the annual business plan together with the General Manager and Executive Committee.  Responsible for conducting monthly P&L meetings.  Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed.  Responsible for reviewing the cash position of the hotel in order to optimize the use of funds.  Responsible for preparing and submitting the quarterly self assessment report.  Responsible for preparing and submitting an accurate monthly forecast. Responsible for reviewing and signing the Balance Sheet reconciliations monthly.  Responsible for ensuring the preparation of the accurate and timely monthly financial report. Responsible for being the contact for the auditors and act upon recommendations in the audit report.  Responsible for continuously searching for new business opportunities to benefit the hotel.  Responsible for the control environment within the hotel.  Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents.  Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners.  Responsible for communicating with the General Manager on any discrepancies or other potential problems. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  • 北京-朝阳区 | 8年以上 | 本科 | 食宿面议

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    • 人性化管理
    • 补充医疗保险
    • 员工关怀
    • 入职伙伴
    • 丰厚薪酬福利
    • 全球职业发展
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 09:40
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    OVERALL OBJECTIVE The HR Director supports the General Director in all decision relating to strategic, organizational, and operational people matters for a luxury hotel property. The role helps to drive organizational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through robust performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies & procedures). MAIN RESPONSIBILITIES As a Business Partner to the hotel's General Director and trusted advisor to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations. Support and coach the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives. Maintain and develop a strong employer brand in the local market and beyond, implement effective and innovative search and selection for senior as well as volume recruitment through a variety of sources, as well as an effective onboarding process. Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively. Understand the competitive positioning of the hotel as an employer in the market and create appropriate compensation & benefits structures based on market and internal benchmarking. Plan and implement an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports. Ensures that corporate and local policies & procedures are communicated and implemented. Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services. Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions. Effectively lead the HR team including recruiting, HR administration, and staff accommodation functions. Implement global performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments. Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information system. Additional responsibilities and tasks can be added at any time according to the needs of the business. FUNCTIONAL COMPETENCIES: (All Must have) HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation) Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience Ability to deliver a strategic HR agenda based on business objectives and competitive positioning HR advisory capacity for senior Directors in matters relating to their teams and organization Experience with budget and workforce planning Understanding of local labor and immigration law and local policies, regulations, and market practices Computer literacy (Excel/Power Point/Word), ideally including experience with HR information systems (Oracle, SuccessFactors) PERSONAL COMPETENCIES: (All Must have) Leadership skills, as a functional leader for HR and as member of the ExCom group engaging with all Directors and staff and having a strong impact on organizational culture Strong planning and organizational skills Effective communication and listening as well as counselling skills Ability to engage, influence, and build relationships with a variety of internal and external stakeholders Role model for integrity ensuring fair and transparent processes at all times and inspiring trust Where there is a multicultural team: working effectively in a diverse cultural environment (ideally having lived on different continents) Ability to deal with ambiguity and diplomacy Problem-solving and analytical decision-making ability and results focus Passion for hotel operations and identification with the brand’s core values as a luxury services provider
  • 上海 | 3年以上 | 本科 | 提供食宿

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    • 技能培训
    • 岗位晋升
    • 班次津贴
    • 带薪年假
    • 免费食宿
    • 工会福利
    • 管理规范
    • 绩效奖金
    • 五险一金
    • 团建活动
    国际高端酒店/5星级 | 500-999人
    发布于 09:27
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    We are currently looking for a Director of Sales & Marketing to join our Sales & Marketing team. As a Director of Sales & Marketing, we rely on you to * Analyze and study market trends and set targets accordingly * To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge * Examine monthly reports and sales forecast reports to analyze current and potential marketing trends. Meanwhile coordinate various activities to increase revenue and market share, and monitor progress to ensure performance meets or exceeds established revenue plans * To manage all sales strategy, tactics, and action implementations in order to create a strong and disciplined sales team who achieve their sales goals * Train and motivate employees of sales and marketing department to achieve hotel revenue targets. Ensure everyone have access to the necessary information, market data, various tools and equipment to fulfill their job responsibilities * Establish and maintain contact with key customers and external stakeholders to increase business volume, including room sales, catering sales, and banquet services Supervise various marketing activities and maintain hotel image * To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests * To make sure Sales associates work in a supportive and flexible manner with other departments We are looking for someone who: * Has a passion for Sales and Marketing * At least 3 years similar working experience in international hotel brand * Excellent administration skills, interpersonal skills and problem solving skills * Proficiency in English, in both oral and written * Strong team spirit and communication skills * Able to engage in a friendly and professional manner with business partners and customers
  • 广州 | 2年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 包吃包住
    • 人性化管理
    • 岗位晋升
    • 员工生日礼物
    • 节日礼物
    • 年度旅游
    • 年终绩效奖金
    国际高端酒店/5星级 | 500-999人
    发布于 09:15
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    As a Director of Rooms, We rely on you to - Collate and analyse the forecast from the Front Office, Housekeeping, Laundry and all areas under the Rooms Division; - Submit reports to GM/RM in relation to the budget from Front Office Department; - Review key assumptions; - Review ATR and occupancy monthly; - Analyse variances; - Develop and implement action plans to maximise performance and profitability; - Work closely with Sales & Marketing and Reservations teams. We are looking for someone who - Takes pride in being a hotelier; - Preferably comes from a hotel-related education background;  - Preferably has relevant experience with an International 5 Star Hotel Group; - Is self-driven, goal-oriented, willing to challenge the status quo; - Upholds professional values, ethics and integrity at all times; - Enjoys working as part of a team; - Demonstrated leadership competencies; - Communicates and writes with fluency in English (as well as the local language); - Has strong interpersonal and communication skills. If you are the right caididate, what are you waiting for? Click on the application button now!
  • 湖州 | 8年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 领导好
    • 包吃包住
    国际高端酒店/5星级 | 2000人以上
    发布于 08:57
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    卓越雇主
    卓越雇主
    职责描述: 1. 全面负责酒店的筹建筹开及开业后经营管理。 2. 建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算,提出更新改造和投资计划。 5. 落实酒店年度财务预算,向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。 任职要求: 1. 大学本科以上学历,熟悉浙江区域市场; 2. 8年以上酒店管理工作经验,有在全服务酒店总经理工作经验者,熟悉酒店各部门的经营管理工作; 3. 通晓酒店各部门的经营管理工作,尤其是市场销售、客房,餐饮,前厅等职能部门,理解酒店的管理机制和程序; 4. 有较强的沟通协调和创新能力,有良好的团队意识和领导能力 5.热爱酒店行业,有很好的服务意识,沉稳干练; 6.一定的英文听说读写水平及电脑操作能力;
  • 总经理

    4万-5万
    湘西 | 10年以上 | 本科 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 包吃包住
    • 技能培训
    • 管理规范
    • 岗位晋升
    • 员工生日礼物
    • 节日礼物
    • 双城人才培养
    • 年终福利
    国际高端酒店/5星级 | 100-499人
    发布于 05-07
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    岗位职责 1.做好酒店的经营管理,完成管理工作。 2.建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。 3.负责实现酒店的营业收入指标和利润指标。 4.负责制定酒店的经营预算和决算,并提出相关计划。 5.落实酒店的年度财务预算,向各部门下达年度工作指标。 6.负责做好酒店与各界人士的公共关系,树立酒店良好形象。 7.指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。 岗位要求 1.运营背景出身。 2.本科以上学历,相关管理专业。 3.从事国际品牌星级酒店工作10年以上,具有8年以上相关高层管理工作经验。
  • 深圳 | 5年以上 | 本科

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 包吃包住
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 11:31
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    【岗位职责】 1、负责规划公司的市场发展策略,把握公司在行业中的发展方向,完成公司在行业中的市场定位,及时提供市场反馈并对公司的市场操作计划不断优化与完善; 2、通过各种市场推广手段完成既定的品牌营销目标,对营销预期目标及实际效果负责; 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源,建立有效的媒介传播手段等; 4、负责团队的建设与管理,全面安排、管理市场部的年度市场策略和市场计划; 【岗位要求】 1、学历要求:市场营销或相关专业本科以上学历,广告、市场营销、新闻、大众传播等相关专业优先 2、工作经验及年限:至少三年以上市场销售部负责人工作经验 3、培训:战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训 4、专业技能:对市场营销工作有深刻认知,有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 5、通用技能(计算机/语言等)熟练使用办公软件。普通话、粤语标准流利 6、职业素养及胜任能力要求:高度的工作热情,良好的团队合作精神,有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力
  • 上海-静安区 | 8年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 包吃包住
    • 年终奖金
    国际高端酒店/5星级 | 100-499人
    发布于 18:49
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    1、五年以上五星级酒店工程管理经验,三年以上同等岗位工作经验。 2、有较高的素养和强烈的责任感,具有良好的沟通技巧和对客沟通能力。 3、熟悉酒店行业、商业等方面的法律知识,超前的创新意识、营销思路和丰富的房务管理经验。 4、本科以上学历,具备优秀的英语沟通能力。
  • 广州 | 3年以上 | 本科 | 提供食宿

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    • 岗位晋升
    • 技能培训
    • 职业规划
    • 五险一金
    • 带薪年假
    • 包吃包住
    • 年终奖金
    • 节日礼物
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 10:26
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    Duties and Responsibilities 工作职责 FINANCIAL RETURNS: 财务回报  ·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs. 参与准备部门年度预算与财务计划。监控预算并控制费用,重点监督食品、酒水与人力成本。 ·     In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests. 与其他部门领导合作,发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。 ·     Ensure all credit and financial transactions are handled in a secure manner. 确保安全处理信贷与财务交易。    PEOPLE: 员工团队 ·      Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 处理员工日常事务,计划并分配工作,为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。 ·     Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. 按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训,并为员工配备完成全部工作所需的工具与设备。 ·     Promote teamwork and quality service through daily communication and coordination with other departments. 通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。 ·      Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. 根据公司规定和政策,对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。   GUEST EXPERIENCE: 宾客体验 ·     Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. 确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求,应立即通知工程部。 ·     Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应,确保宾客感到非常满意。 ·     Analyse guest insights to identify and meet customer expectations and build on guest loyalty. 站在宾客的角度分析他们的需求,识别并满足宾客的期望,树立宾客忠诚度 ·     Interact with guests to ensure expectations are being met 与宾客联络互动,确保达成宾客的期望。 RESPONSIBLE BUSINESS: 企业责任 ·     Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. 为酒店管理本地餐饮市场营销计划;参加和维护整个系统的餐饮市场营销计划和促销活动。 ·     Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste. 决定所有食品、酒水、物资和设备的最大及最小库存量   ·     Perform other duties as assigned. May also serve as manager on duty. 完成其它分配的任务,可能需要担 任值班经理。
  • 北京-朝阳区 | 8年以上 | 本科 | 食宿面议

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    • 人性化管理
    • 补充医疗保险
    • 员工关怀
    • 入职伙伴
    • 丰厚薪酬福利
    • 全球职业发展
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 09:40
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    OVERALL OBJECTIVES This position is responsible to coordinate and manage the day to day maintenance and up keep of the hotel as it pertains to engineering. The job of Director of Engineering is executed satisfactorily when: There are no serious incidents or accidents. No serious guest complaints regarding maintenance issues. POMEC costs remain within budget. The team is motivated and efficient. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.  The Director of Engineering fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. MAIN RESPONSIBILITIES Ensure preventive and corrective maintenance of the real estate. Represent the engineering function within the hotel’s executive committee. Ensure the production and supply of energy at all times. Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to the guest contact and safety. Optimise maintenance costs. Participate in projects, track renovation projects. Accept all kind of necessary maintenance tasks. Propose operating budget and investment budget. Select end recruit suitable employees for the department using prescribed set of policies and procedures. Conduct monthly departmental meetings with the team in order to review the monthly achievements and areas for improvement. Conduct annual performance evaluations. Comply with all Kempinski company policies. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  • 长沙 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 08:42
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    岗位职责: ·         通过和管理层建立良好的工作关系来支持酒店的管理战略,尤其是和总经理,商务发展总监,财务总监和人力资源总监。 ·         全面负责对前厅部,客房部,安保部,工程部,餐饮部,厨房及康乐部的管理以及食品安全等方面的工作。 ·         积极参与酒店内的管理核心项目。(固定资产,装修改造,培训和对客服务) ·         确保集团标准及各个部门服务与相关规范制度的培训及落实 ·         对酒店的所有区域进行例行检查,确保酒店软硬件时刻处于最佳状态。 ·         合理控制各个部门相关运营成本,在不影响集团标准,安全规范及客人体验的前提下最大化营运利润。制定具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本,食品成本,酒水成本,工资包含加班,其他花费,小时工和外包服务)。 ·         用专业的和激励的方法管理直接管理范围内的团队,确保团队有效合作,高效运作。 ·         合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算,目标及工作计划。 ·          组织定期的营运会议包含直接管理范围内的分部门。 ·         亲自监督每日员工工作表现与仪容仪表. ·         确保排班表是根据酒店的需求制定的并遵循了劳动法。 ·         确保酒店及直属部门完成相关关键指标包括但不限于收入,利润,SALT,QA,流失率等。 ·         促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动(菜单/价钱/推广)。 ·         辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。 ·         执行与监督酒店各项活动,如庆典,装饰,新年庆祝活动,与会议宴会主办单位的沟通与协调等。 ·         对竞争对手的价格和产品进行一年两次的调查。 ·         确保每天的VIP客人得到应有的照顾和服务。 ·         坚持酒店安全制度、紧急情况处理规定和程序。 ·         协助总经理完成酒店所有活动与相关运作工作,完成总经理安排的相关工作。 ·         协助总经理完成酒店所有与收入及市场相关的工作并完成总经理安排的相关工作。 ·         在商务总监空缺情况下,协助总经理负责对销售部,宴会销售部,收益管理与预订部,及市场传讯部的管理工作。协助总经理带领酒店商务团队完成相关关键指标,包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润,宾客满意度达标甚至超过标准要求。 ·         协助总经理制定酒店年度/季度/月度预算预测与工作计划,尤其是餐饮及宴会版块收入,并有效的予以实施。 ·         协助制定开拓市场销售战略和促销计划,实时根据市场情况进行调整。并协助督导和推动市场销售计划的进展和实施。 ·         管理特别项目及其他相关的生意,尤其是尤其是餐饮及宴会版块生意。 ·         如需要在总经理不在时代理相关工作。 岗位要求: ·         全心全意为宾客提供无与伦比的绝佳体验 ·         时时刻刻为所应为 ·         力争在业界和所在社区都位居领导地位 ·         所有工作中积极发扬团队合作精神 ·         勇于为自己的行动负责并敢于做出决定 ·         以刻不容缓的态度和纪律运营 ·         大专以上或同等学历。酒店、旅游、商务管理专业 ·         工作年限: 3-5年以上相关运营部门工作经验,具有餐饮和房务部的管理经验者优先。 ·         其他要求:流利的英语说写能力,熟练使用电脑,随机应变的能力,具有创造性。
  • 深圳 | 8年以上 | 本科 | 食宿面议

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 管理规范
    • 人性化管理
    • 奢华品牌
    国际高端酒店/5星级 | 100-499人
    发布于 09:02
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    岗位职责: 所有餐厅厨房,包括饼房、主厨房、中餐厨房、行政酒廊厨房、管事部、外卖宴会。 计划和准备执行高质量的食品和摆设在指定的餐厅。 严格按照菜谱、标准和摆盘标准。 在酒店运营之中保持HACCP各方面要求。 正确操作所有的设备、器具和机器。 必须对具有持续性的人员培训和SOP’s的提高和改善保持关注。 必须积极主动参加每日质量会议(每日厨师晨会、团队会议),以保持厨房运营持续地提高,达到目标和保持顺畅地交流。 协调、组织和参与和厨房有关的所有产品的制作,检查并依照零点菜单和每日菜单,季节特供菜单。时刻保持预先设置菜单的标准、份量和成本。 与厨师紧密合作,常规会面决定菜单的选择,以同时让客人满意和获得各部分满意的收益。 召开厨房会议和传达酒店通知和收集员工的反馈意见,确保员工很高的满意度。 岗位要求: 高中或相等的学历,最好是专业烹饪学校毕业。 十至十五年管理厨房经验,或级别很高的个体餐厅并有八年主厨的经历。 很好的英文掌握能力(口语和书写)。 具有在国际连锁酒店的相关经验。
  • 南阳 | 8年以上 | 本科 | 提供食宿

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    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    • 包吃包住
    • 五险+全勤奖
    国际高端酒店/5星级 | 100-499人
    发布于 05-07
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    岗位职责 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算,提出更新改造和投资计划。 5、 落实酒店年度财务预算,向各部门下达年度工作指标。  6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科以上学历,相关管理专业。 2、 从事五星级酒店工作8年以上,具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队,事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 薪资待遇面谈!
  • 市场销售总监

    2.5万-3.6万
    杭州 | 8年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 17:14
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    MAJOR FUNCTION 主要功能 : Drive the hotel revenue through setting up of marketing and sales strategies and follow through on the execution of such strategies. MAIN RESPONSIBILITIES 責任概要 : Oversee the operation of Sales, Catering, Public Relations and Reservations.  Set up overall strategies for sales, promotions and advertising.  Ensure that all strategies are set up in line with the positioning of the hotel and are according to Marriott corporate guidelines. SPECIFIC DUTIES 工作任務 : Sales Activities                     Participate in sales activities by conducting sales calls and meeting with in house customers to strengthen relationship with customers, obtain market information and customers’ feedback. Oversee the planning of all sales activities to make sure that there is appropriate sales coverage and effective customer service at all times. Ensure all enquiries received at sales office are handled promptly and efficiently. Make certain that the sales team is constantly soliciting new business opportunities and obtaining sales leads through various sources such as newspaper, internet, TV etc. Monitor the quantity of sales activities to make sure that all sales associates are conducting sales activities according to the set guidelines in a number of sales activities per day and call volume etc. Account Management Ensure that all information related to all accounts are recorded in Opera and filed accordingly, and the accuracy of information in the systems is maintained at all times. Assist the setting up of strategies and tactics for each account and ensure that all Marriott resources are appropriately used. Conduct account review and account audit to check on the information obtained for each of the accounts. Review Call Reports to ensure that all accounts are properly managed. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used. Ensure that sales targets are set up for all sales associates. Sales Strategy Planning Conduct weekly Sales Strategy Meeting to ensure all participants are sharing information on competitors’ activities, customer feedback and other market intelligence. Lead the Sales Strategy team in setting up pricing and positioning for all market segments and the pricing and positioning for catering. Regularly review the effectiveness of the Sales Strategies and make recommendations for changes if required.   Train and develop all sales associates Coach and counsel all associates to ensure timely rectification of performance.  Make sure of disciplinary actions if required. Aim to assist associates in improving their performance. Make sure that there is a SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) Ensure that there are guidelines and expectation set up for each associate and follow up on the progress Ensure that Director of Sales and Sales Manager conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance regularly. Monitor the sales activities and make certain that all sales associates are conducting business according to the Marriott set guidelines. Conduct regular performance review for all managers and keep a written record for future follow up. Review and update all LSOPs related to Sales and Marketing whenever necessary. Fully utilize all Marriott Resources Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts. Make good use of Marriott Rewards as a key sales tool. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation. Prepare periodic reports Prepare periodic reports for record of sales activities and market analysis. Prepare monthly reports and ad hoc reports as required by General Manager and Regional Office. Revenue Management Ensure that the Reservations Office is properly managed with all phone calls handled efficiently and courteously, all input in Marsha and Opera are done according to standards set up. Review reports prepared by Revenue Manager to analyse market situation and make recommendations on sales strategies and tactics. Make certain that all revenue management tools are properly used aiming to maximize the hotel revenue at all times. Regular check on the rate control procedures to avoid any abuse of discount. Ensure that all commission payment is handled accurately and efficiently. Assist in conducting periodic rate audit in Opera & Marsha. Public Relations Oversee the Public Relations operation and be sure that the day-to-day operation is managed efficiently. Assist PR Manager in planning and executing all hotel promotions, advertising, database management, hotel collaterals production. Ensure that exposure of the hotel is maximized at all times through working closely with media and making good use of all Marriott Resources. Conduct media calls to build relationship with the editors and reporters. Monitor the preparation and distribution of all press release. Ensure all promotional materials and advertising are done according to the corporate guidelines. Plan and participate in Charity Activities to serve the community and to obtain press coverage. Business / Marketing Plan Preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives.  Office Etiquette & Business Ethics Ensure that all sales associates are properly dressed in uniforms or business attire and the general appearance is according to the hotel standard. Make certain that all sales associates are conducting business according to the Marriott guidelines and local law. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.  Coordination with other departments and session Ensure a smooth liaison between Sales and Marketing with all other departments. Take the initiative to act on any conflict or problems in a constructive manner. JOB SPECIFICATION職位要求 : Profile of Competency 工作能力: ·         Minimum 8 years work experience in the sales & marketing from a sizeable international organization with at least 3 years at Director of Sales position or above. ·         Capable in managing several teams and to drive results through effective supervision and motivation. ·         Ability to set up sales strategies and tactics and make adjustment according to different business situations. ·         Good interpersonal skills and listening skills. ·         Ability to handle and manage different business situations and act on problems according to the set guidelines. ·         Ability to communicate effectively with various levels of management and associates. ·         Ability to provide direction and training to associates and evaluate their performance. ·         Able to develop associates and maximize the performance of the team. Language 語言能力: ·         High proficiency in written and spoken English and Mandarin. Education 教育: ·         Good general education, preferably University graduates. Job License 資格 / 等級証: ·         N/A
  • 重庆-南岸区 | 10年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    • 管理规范
    国际高端酒店/5星级 | 100-499人
    发布于 05-07
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    Job Description With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Director of Operations overseas and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. He / she ensures the highest levels of customer satisfaction. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD. -In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety. -Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). -Train and implement Hilton standards and related departmental regulations. -Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition. -Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience. -Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services. -Manage all direct reports professionally, encouraging good teamwork and operations. -Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report -Conduct regular Operations meetings including all direct reports. -Supervise team members’ performance and grooming daily. -Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws. -Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. -Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). -Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. -Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. -Evaluate competitors’ products and price policies twice a year. -Ensure that VIP guests receive the care and service they deserve every day. -Adhere to the hotel’s security and emergency policies and procedures. -Assist the General Manager in all activities and functions related to the daily operations of the hotel. -Complete relevant tasks assigned by the General Manager. -Acting deputy in the General Manager’s absence. -The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. -Carry out any other reasonable duties and responsibilities as assigned.
  • 上海-浦东新区 | 5年以上 | 本科 | 提供食宿

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    • 技能培训
    • 管理规范
    • 人性化管理
    • 五险一金
    • 带薪年假
    • 工作在云端
    • 集团免费房
    • 提供食宿
    • 包吃包住
    • 岗位晋升
    国际高端酒店/5星级 | 500-999人
    发布于 08:14
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    岗位描述: Job Description §  确保部门活动遵循集团财务策略,恰当地完成酒店活动。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. §  保管所有帐册、日报、及酒店的其他会计资料,记载在凯悦会计及信息控制手册和相关刊物中。 Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications. §  礼貌、有效地处理所有内、外部客人的投诉和要求,跟进处理,确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  与总经理和部门负责人协调并编写与酒店活动有关的所有预算与计划,完善预算控制所有流程。 Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures. §  签批所有付款凭证和费用报销,确定其所附文件齐全,以审核和证明收到的商品和服务在质量、数量及价格方面的情况。 Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.) §  确保财会部门的每个分部门都高效运行,最大程度地利用科技。 Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology. §  与凯悦国际集团的和聘请的当地的保险代理人员一起管理凯悦和当地的保险事务。 Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. §  帮助总经理编写各部门的政策及流程,写入酒店自己的内部政策手册内。 Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals. §  充分了解国家法规中有关税务、员工和公司关系的规定。 Is knowledgeable in statutory legislation in taxes, employee and industrial relations. §  监察财务部所有员工准时上班及出勤形象,确保员工制服穿着正确,且遵守酒店和部门的仪容标准,维持高标准的个人形象和卫生。 Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  检查并确认采购、收货、仓储及发货职能,即物料部的流程和控制都恰当。 Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions. §  审查每天的成本报告。 Examines daily costing reports. 任职资格 1、会计专业本科以上学历(非全日制不考虑),有注册会计师资格者优先; 2、5年以上财务管理工作经验,或3年以上相近管理职位经验; 3、熟悉会计、审计、税务、财务管理、会计电算化、相关法律法规; 4、熟练掌握高级财务管理软件和办公软件; 5、出色的财务分析、融资和资金管理能力; 6、良好的组织、协调能力,良好的表达能力和团队合作精神。 7、有国际旅行社财务管理经验者优先录用。
  • 上海-虹口区 | 5年以上 | 本科 | 提供吃

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    • 五险一金
    • 带薪年假
    • 管理规范
    • 领导好
    • 人性化管理
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 07:41
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    【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单,开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系,确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略,督促员工做好食品饮料的推销工作,提高餐饮销售收入。 7、建全物资管理制度,对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、本科以上文化程度;5年以上同岗位工作经验。 2、精通本部门的业务知识,熟练掌握中餐、西餐、酒吧、饼屋的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程,善于安排各个环节的工作,能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力;善于调动餐饮部各级管理人员的积极性。 6、有奢华酒店、筹开经验者优先考虑
  • 广州 | 8年以上 | 本科

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    • 全球80家
    • 度假村酒店
    • 一价全包
    • 海外工作机会
    • 每年轮换酒店
    • 大中华区3家
    • 多元化团队
    • 员工全球免费
    • 五险一金
    • 岗位晋升
    国际高端酒店/5星级 | 500-999人
    发布于 05-06
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    卓越雇主
    卓越雇主
    About Club Med A Global Leading All-Inclusive Vacation Group – Since Club Med was founded in 1950 and we created the all-inclusive vacation concept, Club Med has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 68 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies. Why work with us? Club Med offers the opportunity to broaden our professional scope in amazing destinations all around the world, and to embrace a unique mindset and lifestyle in a company that has always been purposeful and committed to people and environment. Club Med has always been, and will continue to be, an experience like no other, a life-changing experience. Title: Senior Development Manager Working Location: Guangzhou, China Your opportunity As the Senior Development Manager, you will be responsible for ·        Partnership Development & Contract Negotiation (70%) ·        Project management & Internal communication (30%) How you will contribute ·        Responsibility1: 1.           Convince Owner to invest in Club Med  2.          Negotiation of all legal documents 3.          Maintain the relationship with Owner 4.          Attend concerned conference or event to sourcing projects 5.          Track the TSA fees ·        Responsibility 2: 1.          Conduct identification & feasibility study 2.          Present projects to Asia committee to convince internally the project 3.          Communication internally on the negotiation result and the legal documents 4.          Coordinate with construction team to execute the technique service agreement 5.          Coordinate with Project management team to provide support after the signature of the contracts 6.          Assist to improve the current process or way of working and give contribution to the strategic plan of the company Who you are? ·        Education: Master or Bachelor with solid education in business or hotel industry ·        Experience: Minimum 5 years experiences in hotel development preferrably in Greater Bay Area ·        Knowledge: General knowledge in business (HR, Legal, Marketing etc), Finance, hotel management ·        Languages: Fluent English both in speaking and writing; Chinese as mother language Others: Good computer skill such as all office software including excel, ppt.
  • 集团运营总监

    2.5万-3.4万
    广州 | 10年以上 | 本科 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 领导好
    • 包吃包住
    国际高端酒店/5星级 | 2000人以上
    发布于 08:57
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    卓越雇主
    卓越雇主
    体系化建设: 1.负责建立并完善集团运营部内部管理流程与制度; 2.负责建立并完善集团运营部与酒店管理团队之间的管理流程与制度,创造顺畅高效的沟通与技术支持平台。 3.负责制定相关运营管理制度要求下的汇报系统。 项目管控: 1. 根据市场发展,公司战略规划和成控原则协助研发低成本、高效的酒店产品和服务,并统筹监督执行,不断更新优化; 2.负责监督旗下酒店执行雅阁集团运营标准,确保旗下酒店管理及服务质量符合雅阁集团要求; 3.负责针对酒店主要运营部门,如客房、餐饮、前厅部、工程部、财务部的运营工作提供技术支持和专业化的指导; 4.负责定期收取运营管理流程规定的报告文件等; 5.保持与酒店总经理之间定期的业务咨询沟通,及时了解酒店经营动态和支持需求,维护良好的沟通机制; 6.根据项目情况及公司发展要求,负责编制相关报告,如年度工作计划、相关部门培训要求; 7.根据公司相关规定,负责定期提交工作总结、计划等文件; 8.在保证酒店服务品质和经营结果的基础上,负责运营费用的收缴。 团队建设: 1.建立高效的运营团队,包括销售、运营工程、财务的管控,根据公司发展需求和酒店经营需要提供专业的技术支持和管理之道; 2.建立并维护运营团队与酒店管理团队的沟通及汇报程序。 商务发展支持: 1.参与商务发展洽谈项目的讨论,提供专业的意见和建议,保证后期签约项目能够符合雅阁集团运营要求和市场发展需求,确保后期运营质量 2.商务发展洽谈项目提供相关专业的报告。
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