Job Purpose 职位描述
Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue.
销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。
Primary Responsibilities 主要职责
· Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis.
以雅高酒店的标准通过客户管理程序规划和管理年度、月度、每周和每日销售拜访
· Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
处理所有潜在客户的咨询，包括会议、实地考察、娱乐项目、谈判和撰写合同，并参加推广活动和酒店组织的活动。
· Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。
· Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets.
与现有的客户保持良好的关系并征求所有现有的个人、团队，会议每天晚上需要的房间数，以达到酒店的销售目标。
· Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction.
根据雅高酒店集团的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。
· Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
在各部门的协助下计划，协调与监督以确保客户的特殊要求得到帮助，确保客户的满意。
· Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
保持与客户之前的双向沟通，确保客户及时了解酒店的最新发展情况，并及时了解公司变化、市场事件、市场趋势、客户对于酒店及竞争对手活动的反馈。
· Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.
保持随时更新记录和电话结果，潜在客户、生产率、竞争者资料和房价历史等。
· Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。
· Reporting sales activity and result in daily or weekly sales meeting.
参加每日或每周销售例会并汇报销售成果及提出建议
· Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。
Knowledge and Experience 知识和经验
· Minimum of 2 years Sales management experience
至少2年的酒店销售经验
· A strong understanding of overall hotel business
有很强的星级酒店市场及生意拓展理念
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法
· Must have the ability to understand local markets that affect the business of the hotel
必须有能力了解，影响酒店业的当地市场情况
· Strong oral and written communication skills
较强的口头和书面沟通能力
· Ability to communicate at all levels
优秀的与各个阶层的沟通能力
· Ability to train and develop new team members
能力的培养和发展团队新成员
· Computer skills (word processing, spreadsheet, and presentation software)
计算机技能（文字处理，电子表格和演示软件）
· Language skills: English and Mandarin Chinese
语言技能：英语和中文
