1. Responsible and accountable for the loading and unloading of guest luggage from guest cars and advertising and directing guests to the car parking facilities available to guests and visitors of the hotel.
2. 负责为客人从乘座的车中装卸行李，并为酒店宾客和来访者指引停车场。
3. Responsible for welcoming of gests and escorting them to their rooms where necessary, in a professional friendly and genuine manner.
礼貌友好地欢迎对宾客的到来，并陪同客人到其房间。
4. Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception.
负责及时、仔细地从客人的房间，乘座的车中以及接待处收发客人的行李和随身物品。
5. To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
确保安全存放客人的行李物品。
6. Responsible for the correct and accurate preparation of weather messages as required.
按要求准备正确的天气预报信息。
7. Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
按要求及时有效地为客人发送报纸，确保始终提供高水准的酒店服务。
8. Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Bell Man Control Sheet as required.
按要求将所有送入客房的物品、收发件，在行李员工作控制表上准确的记录备案。
9. Responsible for the efficient logging of all cars in and out of car park on the Car Parking Control Sheet.
负责在车辆停放控制表上准确地记录下车辆进出情况。
10. Responsible and accountable for the correct, prompt and efficient handing and delivery of all guest messages and other items as required to guest rooms.
根据客人需要，准确、及时、高效地将客人的留言及其他物品分送至客房。
11. To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
确保以乐于帮助的、热情友好的、专业的服务态度对待所有客人的询问、请求。
12. Responsible for providing a taxi and limousine service for the guests and visitors of the hotel.
负责为酒店客人及访客提供租车服务。
13. Responsible for the ongoing communication of pertinent information using the log book provided to other shifts.
使用交班记录本将需要跟进的事项记录下来交给下个班次的同事。
14. To ensure that the Ground Floor Lobby area, including, ashtrays are kept neat and clean at all times.
确保大堂区域，包括地面、烟灰缸始终保持清洁。
15. To ensure that you as the Bell Man at the hotel have a comprehensive knowledge of town, and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
作为酒店的一名行李员，必须对所在城市有广泛地了解，知道最近的城市热点及发生的事，确保能准确、及时、有效地回答客人的询问。
16. To maintain and be aware of the importance of guest recognition.
保持并意识到得到客人赞赏的重要性。
17. Responsible for adhering to the rules and regulations of the hotel, as set down in the Staff Handbook.
遵守酒店的规章制度，尤其是在员工手册中注明的内容。
18. To assist and carry out other duties as required and directed.
根据工作需要协助、执行其他工作的职责。
19. To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
掌握酒店火灾等紧急情况应急措施，当危机发生时各尽其职。
20. To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Bell Man Desk.
通过培训，充分了解酒店规定的有关行李员工作的各项规章制度。
21. To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Front Office and Hotel uniform and clothing codes.
始终保持个人言行得体，着装符合酒店及前厅工作要求。
22. To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
完全了解酒店对客提供的各项服务及设施。
23. To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
完全了解酒店餐厅、礼品店等对客营业场所的相关信息，包括营业时间及服务范围等。
24. To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be actioned accordingly.
充分了解每天进入酒店的客人信息是行李员日常工作的基础。尤其是VIP客人及回头客。只有留意客人的特殊要求，才能更好地完成工作。
