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列表 明细
薪资: 6千-8千 经验:1年以上 企业类型:咨询/调查
地区:上海 食宿:食宿情况

岗位职责:1、 负责酒店业务需求沟通;2、 负责软件文档,方案,报价制作;3、 配合销售开展销售工作。任职要求:1、具备英语基础沟通及书面邮件能力;2、具备一定的售前销售意识,责任心强。

薪资: 8千-1.2万 经验:不限 企业类型:精品酒店
地区:上海 食宿:食宿情况

酒店店长职位描述:1. 制定加盟店的销售方案,并与加盟业主一起推进落实;2. 优化加盟店的前厅服务流程,提升前台办理入住和退房的效率;3. 协助管理加盟店的布草及保洁工作,保证客房卫生水平和清洁效率,并管理好布草库存;4. 协助安排加盟店的工作人员的分工与考勤,对工作人员进行日常业务培训;5. 建立、维护良好的公共关系,处理客诉,协助加盟业主应对突然事件;6. 按时完成管辖加盟店的运营报表和财务对账等数据分析工作;7.积极影响业主认同支持公司的服务标准,提升顾客入住体验。 岗位要求:1. 大专及以上学历,有酒店行业1年及以上的全面管理经验或前厅、客房、销售等部门2年左右管理经验,连锁酒店或高星级酒店经验者优先;2. 具有良好的职业道德,较强的沟通协调和应变能力,较强管理和团队建设能力;3. 原则性强,执行力较好;有良好的抗压能力,能出色完成公司下达的各项指标。

薪资: 4千-4.5千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

具体职责:1. 主持宴会开始前的准备工作, 当发生客人有所增加或减少时协调与厨房的工作。2. 协调与厨房的食品准备工作和饮料部的酒水工作。3. 确保准备工作完善, 协调和管家部,工程部及其他部门的工作,特别是在特殊情况发生时。4. 指派专人负责宴会。根据宴会情况决定增加额外服务员人数。5. 对于宴会,给与员工必要的摆设和服务指令,确保员工仪容仪表和服务质量符合酒店要求。6. 处理客人投诉和需求并向宴会厅经理汇报。7. 任何宴会需要的器材和物料打申请单。8. 必要的修理,工程改进和特殊的情况发生时,和工程部联系。9. 完成由主管布置下来的任务。工作要求:1.国际知名酒店相关工作经验4年以上2.口头和书面表达能力好3.仪表端庄,富于进取心

薪资: 3千-4千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

岗位职责1.遵守操作规程及酒店规章制度。2.按计划检修客房,检修公共区域,根据客房损坏情况排出先后次序。 3.完成综合性临时任务,如检查VIP房;监督客房、餐厅、大堂等外包大修工作。4.完成宾客提出的小修工作。5.完成维修领班安排的其它工作。6.提供客房设施现状、公共区域现状,提出补救意见。岗位要求1.初中以上文化程度;5年以上同岗位工作经验。2.以油漆工优先,对钳工、管工、空调、木工、油工专业知识有一定的了解,具备一专多能,动手能力强。 3.五官端正。4.具备一定的英语对话能力。5.身体健康,精力充沛。

薪资: 8.5千-1.2万 经验:不限 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

岗位职责1.负责餐饮部员工的岗位业务培训,督促各岗位抓好培训工作、提高全员业务素质。2.检查各类用具的破损丢失情况,将各项易耗品费用降到最低点。3.督促厨师长做好食品卫生成本核算、食品价格等工作,定期研究新菜加以推广、提高食品的出成率及边脚料的利用率, 最大限度盈得利润。4.发展良好的宾客关系,满足宾客特殊需求,处理各类宾客投诉。5.制定、推行和监督本部门的各项管理制度。岗位要求1.大专以上学历或同等文化程度。2.有3年以上的酒店管理经验,掌握餐饮各部门的岗位职责和工作程序。3.具有强烈的事业心和责任感及高尚的职业道德。4.身体健康,仪表端庄大方,气质高雅。5.能够根据市场变化和客人的需求,及时调整餐饮经营策略,善于组织和开展各种食品展销活动。6.具有酒店预算管理知识,能编制餐饮预算。

薪资: 8千-1万 经验:3年以上 企业类型:国内高端酒店/5星级
地区:上海

岗位职责1.执行会议、政府代表团及散客的销售及跟进接待工作。2.组织销售代表走访客户,管理客户资料。3.掌握内外商务、散客市场动态,组织销售人员走拜访,审核销售代表的走拜访计划及拜访记录。4.检查销售代表的工作,审核《会议接待通知》,完成季度销售任务。5.编写、修改报价信函、合同及推销文书及《备忘录》。6.积极宣传酒店服务和设施,树立酒店形象。7.填写《工作报表》,将工作中存在的问题反映给市场总监。岗位要求1.XX以上文化程度;X年以上同岗位工作经验。2.英语听说读写熟练,CET-4或以上。3.行为举止端正大方,仪容仪表符合酒店行业要求。4.应征者需具备以下领导素能:行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

薪资: 4千-5.5千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

 1、协助并监督下属员工的工作;餐厅经理不在是负责餐厅的整体操作;按照酒店服务标准问候客人,提供食品色香味俱全。2、检查餐桌布置,摆放是否整齐干净;检查下属的衣着外观以及环境卫生;检查下属员工是否按时上班。3、确保员工服务体贴周到符合酒店服务标准。4、根据酒店操作程序及时将客人意见及投诉反馈给经理或同事。5、预料客人需求。6、超越客人期望。7、负责检查收银帐单是否准确无误,确保没有少收漏收任何消费项目。

薪资: 3.4千-3.8千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-奉贤区 食宿:提供食宿

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录,了解上一班的移交事项,并负责处理。3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。5.熟练总台各项专业业务和技能,搞好对客服务。6.熟练掌握店内外信息,提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.中专以上文化程度,懂得英语。2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正,身体健康。

薪资: 3.6千-3.8千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 Essential Responsibilities:基本职责: Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。Organizes and store luggage as necessary in a designate area.将客人行李有序的寄存于指定地点。Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.热情友好的问候客人。能成着冷静的应对各种突发情况。 Supportive Responsibilities:其他职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训,提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Ensures that all guests are greeted at the door.第一时间问候客人。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。Ensures that the Chief Concierge is kept aware and up to date of operational issues.确保首席礼宾司知道要完成的任务。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续 ,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management. 接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Picks up and delivers guest laundry to and from guest room in timely, accurate manner. Delivers morning newspapers, Zipout checkout packets, mail, packages faxes etc. To specific guest room.负责将报纸,结帐单,包裹,邮件等送至客人房间。Cleans and polishes carts and other equipment used in the department.负责行李车的日常清洁和保养。 Answers the bell desk phone and provides information as needed.接听礼宾台电话,应客人的不同需求提供服务。Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。 Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Ability to understand and follow written or verbal instructions 能遵照指示工作。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift.有一定负重能力,能在当值期间持续搬运行李和重物。Ability to stand, walk and sit and continuously perform essential job functions.能持续因工作需要的站立,行走等Sufficient manual dexterity in one hand to be able to load and unload luggage能专业的装卸行李。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

 Principle Responsibilities & Position Purpose:职责目标: Responsible for planning, organizing, coordinating, supervising, ensuring and maintaining the smooth and efficient operation of Fitness Center and other recreation facilities of the hotel and all guest services including memberships to achieve maximum guest satisfaction and generate profit.计划,组织,协调,督导健身中心运作,确保健身中心以及饭店的其它设备有效地运行,包括使员工最大限度满意地完成各项工作,更好的创造效益。Facilitate a quick and efficient service by ensuring that all guests leave happy with their stay .Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.提供快速有效的服务使客人拥有愉快的离店经历。按照希尔顿的品牌标准以确保运作中服务标准的一贯性。 Essential Responsibilities:基本职责: Oversee the smooth running of the Fitness Center on a day to day basis to achieve high levels of guest satisfaction.每日确保健身中心正常运作,使客人满意。To develop and maintain a motivational working environment within the department and positive relations with other department.创建有动力的工作环境,与其它部门保持良好的关系。Attend training sessions/meetings as required.按要求参加部门会议。Ensure staffing is adequate for Fitness Center given the business flow daily through the hotel.确保健身中心人员编制充足。Conduct daily shift briefings and meetings and disseminate relevant information to the associates.举行每日交接班会议,向员工传达相关信息。Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Anticipate guest needs and response in timely manner.确保每一项客人满意都达标,及时跟进客人需求。预见客人需求,及时回应。Set up system of regular associate training and reporting.建立员工培训系统。Undertake relevant administration duties regarding maintenance and housekeeping requests, annual and sick leave requisitions.履行行政职责,例如,维护和清洁,年假和病假要求。Maintain regular quality control inspections of department’s standards.定期进行质量监督检查。Responsible for communicating with the director of operation and with other department for their input and to keep all areas updated on all activities and functions offered to hotel guests and Fitness Center members.负责与运营总监及其他部门关于健身中心进行沟通,并及时告知各部门有关健身中心的各项活动安排。Train and assist in the evaluation of attendants who work with fitness programs.培训并协助评估执行健身计划的服务员。Supervise instructors and all other associates helping with any activities or functions arranged via the Fitness Center.监督教练员和其他所有健身俱乐部安排的员工的工作情况。Ensure that hospitality is continually evident during all activities and programs offered to hotel and local market/members.确保酒店一切活动都以对客服务为重点。Prepare monthly calendar of events to inform members of daily programs being offered.安排每月健身活动课程日历,以便通知会员每日能提供服务项目。Plan and ensure supervision of all planned activities and maintain a proper supply of all items needed.计划、监督各项活动,提供所需用品。Ensure proper accounting procedures are followed when collecting or charging fees for Fitness Center.健身中心收费应使用正规的会计流程。Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.使用安全的工作习惯,保证客人在安全的环境下健身。Represent the department at relevant meetings within and outside the Hotel.在酒店内或酒店外的会议上代表部门形象。To have knowledge of the hotel rooms, hotel services, relative facilities and Food and beverage outlets.对酒店的客房,酒店的服务, 相关设施和餐饮部门了解。Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates.确保安全规范得到应用并关注部门员工的个人卫生仪表标准。Ensure that the Guest Response Program under area of control is being followed effectively.确保顾客回应计划在控制范围内能有效的跟进。Ensure that purchase manuals are kept up to date and only approved items are purchased. Purchase order logs should be maintained.及时更新采购手册,只采购规定范围内的物品,保留采购单。Must achieve targeted number of memberships at the Fitness Center by suggestive selling and train the team for the same.必须透过建议销售及培训团体达到健身俱乐部会员的目标数量。Maintain and strive for high levels of guest satisfaction by maintaining and promoting good Customer relations and developing guest focus in the recreation team.通过与客人建立良好的关系,以客人为中心来争取客人最佳满意度。Critiques the P&L statement for the Fitness Center.评判健身中心的损益情况。Establish and maintain departmental goals.建立并维护部门目标。Plan and implement the day-to-day operations for the Fitness Center.计划并实施健康中心的每日营运。Track customer demand for the entire recreation area and plan activities accordingly.探求娱乐领域客人需求,计划并提供相关活动。Be responsible for insuring that all associates receive their stipulated training and are competent in handling the job. Must train and motivate associates.负责确保所有员工得到必要的培训,并能胜任工作。 培训和激励员工。Be responsible for maintaining open and productive channels of communication within the department and ensuring the smooth flow of information.负责维持一个部门内开放有效的交流渠道,并确保信息的流畅。Be responsible for maintaining and ensuring the correct inventory of all assets of the department and controlling costs.负责维持部门的物资库存量并控制成本。Must review procedures and policies from time to time to ensure that systems are ever evolving and suited to the needs of the guests.必须一直回顾程序和政策来保证系统的正常运转和适应客人需求。Maintain and update all manuals of operations of the department.维护并更新部门运转手册。Ensure that all LSOP are adhered to and all associates are aware of the same. 确保所有LSOP得以贯彻和所有员工都意识到相同的Audit and approve schedules, wage projections and payroll.审核并批准工作安排,工资增减和劳资管理。Ensure that all records and registers are maintained and kept up to date at all times.确保所有登记和记录一直有效保存并及时更新。Be responsible for all PAF’s and their presentation to the HR department.负责向人力资源部递交所有的人事动态表。Control overtime through proper scheduling and immediate response to problems.合理安排加班,发现问题,及时处理。Hold daily briefings to update all associates on incentive programs, guest comments and GSS Score, Guest feedback and to recognize individuals and get feedback from associates.每天给员工开会来更新奖励计划, 客人意见和客人满意度调查,客人反馈,并对员工进行认及得到员工反馈。Conduct monthly departmental meetings to promote communications and feedback. Meeting Minutes need to be distributed.每月开部门会议来提高交流和反馈。并记分发会议记录。Oversee and ensure that the personal grooming standards of associates are maintained as per the associate handbook。根据员工手册的标准监督员工的个人仪容仪表。Be responsible for maintaining and up keeping the standard of hygiene in the area. Coordinate Cleaning schedule with Housekeeping and take ownership in cleaning programs conducted by the Fitness Center.负责维持并提高区域卫生标准,和客房部协调卫生安排管理健身中心卫生。Enforce and encourage cost conservation methods and follow procedures for energy conservation.鼓励强调节约成本方法并遵守节约能源的程序。Carry out proper coaching and counseling with associates when violations have occurred.当暴力事件发生时为员工提供合理的教导和咨询。Always be professional and ethical in dealing with guests, associates, vendors and other departments。与客人, 员工和其它部门接触时保持专业公正的态度。Develop and implement programs designed to improve the efficiency of the operation and to improve the service to our guests.负责制定和实施提高部门运作效率和对客服务质量的策略。Coordinate maintenance of all public areas with Engineering and Housekeeping.和客房部和工程部协调所有公共区域的维护。Do regular competitive checks and provide a report to the Resident Manager.定期对竞争对手进行调查并为高级行政人员提供报告。Set job descriptions and operation manuals for each position.为每个职位提供工作描述和操作手册。Perform a Brand Standard Self Audit at least once per quarter.每三个月至少进行一次品牌标准自我评估。Have a complete knowledge of the Fitness Center product including gymnasium equipment, Steam, sauna, swimming pool, membership pricing.了解健身房的设施:包括健身器材、蒸气设备、桑拿设备、游泳池。Be responsible for welcoming and making registration of guests, explaining the Fitness Center facilities and assisting in the usage of the equipment欢迎并给客人办理登记手续,解释健身中心设施并协助客人使用器械。Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.了解酒店防火规范、事故报告、安全规范及其具体职责。负责员工的防火安全规范培训。Practice Hilton Service; set an example to be followed.时刻奉行希尔顿服务精神,为其它员工树立良好的榜样。Lead by example: Provide a gracious and proactive hospitality towards all customers.以身作则,为客人提供周到细致的服务.Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.按照到岗、制服穿戴干净整齐,佩带名牌。个人形象和仪容仪表必须符合酒店规定.At all times strive to represent Hilton in the most professional, courteous manner.时刻以最专业谦恭的形象代表希尔顿集团。Perform any other duties as assigned by the management.完成运营总监及上级主管部门交办的任务。Keep good relationship with Spa operator.与spa经营者保持良好的关系。Fitness Center Manager ensures Fitness Center guests adhere to all rules and regulations.健身中心经理确保客人遵守健身中心的一切规定。

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标: Fulfill their duties and ensuring property of the hotel and employee in safe.履行岗位职责,监督监控人员履行其职责。  Essential Responsibilities:基本职责: Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance.严格执行有关希尔顿安全管理的条例政策。The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel.维护酒店安全秩序,尽职尽责完成岗位工作,时刻保证酒店安全,在大型事件中采取正确的行动确保自己、同事、客人及参观者不受伤害。Assist Asst. Security manager or supervisor of the daily affairs and finish the assigned task on time.协助安全部副经理或主管处理日常工作,完成他们安排的任务。Carry out CCTV facility and equipment and fire control system of safety policies and have inspection regularly.落实监控设施设备和消防主机管理制度,经常性的进行检查。When supervisor take the leave, be responsible to arrange the daily affairs to the security guards.当主管休假时负责安全部警卫班组的日常管理工作。Supervise CCTV guards and check if they CCTV worked well or not.督导监控人员履行其职责,检查各项监控工作的执行和落实情况。Responsible for training CCTV guards’ work responsibilities, skill and actual operation in order to make them skill better.负责培训指导监控工作人员的工作职责、技能与实际操作,提高队员技能。Check the safety facility and equipment to ensure all devices in good condition. Killed at all kinds of fire facility.检查酒店安全设施、器材的使用和保管情况,确保各种器材完好无损;熟练掌握各种消防设施.Anyone belongs to the Hotel Fire Brigade should rush to the site at the first time in emergency.属于应急队人员,发生紧急情况要第一时间赶到现场Be able to organize TM to put out the previous fire.能够组织人员扑灭初期火灾。Patrol and check the whole of parking. Make conformation with any damaged cars owner.负责巡查车辆及车场设施情况,做好车况记录,对有损伤车辆请司机签名确认。Ensure the fire facilities are all in place and the safety passage is smooth.负责检查车场消防器材的完好情况,保持消防通道的畅通。Keep parking area in safe and in good order.负责车场的安全管理,维持车场秩序。Responsible to receive the involved parking fees.负责进入停车场车辆停放费用的收取工作。Make a record to the details of each duty.做好当值期间的各项情况记录工作。Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency.定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。Strictly implement the rules and policy per Hilton Hotels.严格遵守酒店的各项规章制度。  Specific Job Knowledge, Skill and Ability:工作技能技巧要求: Graduated from high school or secondary vocational school graduates.高中或中等职业学校毕业。Mater the hotel security management and fire knowledge. Understand the public security fire control knowledge.掌握酒店保安管理知识及消防知识。懂得治安消防监控业务知识。Familiar with the fire regulations law and understand the traffic safety laws and regulations.熟悉治安消防管理条例,了解交通安全法规。Be able to organize and direct the staff according to job specifications requirement to complete tasks.能组织和指挥员工按工作规范要求完成工作任务。Can be carried out according to job specifications and requirements of work.能按工作规范和要求进行工作。Good language expresses ability.有一定的语言表达能力。

薪资: 3.8千-4.2千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Implement duty affairs and assist the whole department. Ensure hotel guest and TM in safety.履行岗位职责,协助部门工作,确保酒店客人及员工的安全。Cooperate with security manager and supervisor in to work well.协助安全部经理及主管工作。Supply service and help to guest in time.及时向个人提供服务及帮助。Leaning knowledge of security in order to work better.努力学习业务知识以更好工作Ensuring work finished on time.保证按时完成工作。Complete the fire and safety duty affair在指定岗位上,完成安全保障和安全服务任务。Monitoring around the whole hotel regularly and report to management in case of any emergency hazard was found.定期对酒店进行消防的巡视,及时发现隐患,及时上报并采取措施。Monitoring the fire signal and handle the fire device as the regulations. Once the fire signal received handle the fire affair as the fire procedure.观测监控消防信号,按规定操作设备。接到火警信号后,迅速、准确地按消防程序报警。Any the true fire alarm is received, step into the fire procedure as the Fire Disposal Chat.接到真实火情后,按消防应急方案立即启动火警程序。Once any suspects or special status was found by CCTV, report to the related person immediately.通过监控设备发现可疑人及可疑情况。迅速通知有关人员处置。Any safety device or equipments was found in bad order, inform Engineering of maintenance issue in order to keep the equipments operating smoothly.发现安全设施设备故障,通知工程部维修。保证设备正常运转。Be skilled at using kinds of fire equipments.熟练掌握各种消防设施和器材。Be skilled at using kinds of monitoring facilities.熟练掌握各种监控设备。Protect communicating facilities and kinds of security device.爱护使用的通讯器材和各种安全设施。Keep the control center in well communicated. 保持指挥中心通讯畅通。Make a record to the duty issues and each shift records.作好工作记录和交接班记录。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区

Essential Responsibilities:基本职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做员工的导师,提高员工水平,促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Takes an active role in the Magic team, ensuring effective communication and working as a team in order to reach goals and targets.在客服中心团队中扮演积极角色,有效的沟通,确保达到目标。Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客,让他们觉得倍受欢迎。Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通,确保给顾客及时的答复。Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确,及时,安全的传递客户信息,确保顾客隐私。Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准,保护客人隐私,防止酒店数据泄露。Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知客服中心经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Inputs information into Onq System regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将顾客信息录入酒店管理系统,确保团队成员能清晰明白。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准Is up to date with information and has detailed knowledge of facilities, attractions, and places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。并于团队成员分享Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around Shanghai.了解上海周边地区的最新信息,名胜,风景地等,为顾客提供方便。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.与餐饮部,客房部,工程部,IT等进行有效的沟通和合作。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Ensures that the Guest Service Manager is kept aware and up to date of operational issues.对于特殊事件确保及时知会宾客关系经理。Carries out administrative duties of the department where required, including typing, printing, binding, and filing.如有需要,完成部门的行政任务,包括打字复印,装订等。Has detailed knowledge and understanding of computer application and their use that can effectively demonstrate.能熟练的掌握和运用电脑,Spot checks team members to ensure quality and maintain consistency.不定时的检查,确保质量。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递,及时解决问题提高满意度,参加例会及日常会议等。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist and trace reports.确保完成前台每日的任务,包括但不局限于核对,报告,信用额度核对,电脑数据备份等。Ensures that the Magic stock is managed and not wasted, maintaining costs were able.确保客服中心存货足够,避免浪费。Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.遵照执行健康安全,危机管理,灾难救助,火灾预警程序。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Correctly posts charges for telephone charges, as well as manage the hotels communication system to ensure that there is no loss of revenue.准确收取电话, 连同处理酒店沟通制度,确定没有收入的损失。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。

薪资: 4千-4.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Essential Responsibilities:基本职责:根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。确保入住期间客人的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。Specific Job Knowledge, Skill and Ability:工作技能技巧要求Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.擅长于处理宾客关系,能有效快速的应对处理各种问题。Ability to read, Listen and communicate effectively in English, both verbally and in writing.能用英语有效的倾听和进行沟通。Ability to access and accurately input information using a moderately complex computer system.熟练操作酒店电脑系统。Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供吃

Principle Responsibilities & PositionPurpose:职责目标: Thisposition is concerned with the safety inspection to whole hotel and supervisingsecurity guards to work well. Assist security manager of the daily affairs.监督警卫人员履行其职责。对酒店进行安全检查。协助保安部经理的日常工作。Specific JobKnowledge, Skill and Ability:工作技能技巧要求: Collegegraduates or have equivalent.大专院校毕业或具有同等学历。Materthe hotel security management and fire knowledge. Understand the publicsecurity fire control knowledge.掌握酒店保安管理知识及消防知识。懂得治安消防监控业务知识。Familiarwith the fire regulations law and understand the traffic safety laws andregulations.熟悉治安消防管理条例,了解交通安全法规。Beable to organize and direct the staff according to job specificationsrequirement to complete tasks.能组织和指挥员工按工作规范要求完成工作任务。Witha work ability to take part in cases of accident investigation.能参与案件、事故调查工作的能力。Witha strong linguistic ability to express and able to write a work report.语言表达能力较强,能书写工作报告。PassB-level examination of Hotel English.通过酒店英语B级考试。Morethan two years working experience as team leader of the Department.担任本部门领班两年以上。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

 Principle Responsibilities & Position Purpose:职责目标: Verify and check all daily operating checklists and operating forms检查每天工作日程。Verify and maintain equipment inventories. Select, store, and issue equipment as needed.核实和确保所有设备的 存货情况。Attend daily roll call and monthly meeting, take notes and necessary action and distribute all information to fellow section team members concern参加月例会,与其他部门的成员一样,明确所有部门内下达的要求,分配的工作。Update and input all necessary reports, fitness assessment, orientation workouts, pre plan programs into the necessary forms, folders and cabinets.更新和输入所有必要的报告、健身评价、定位的训练、预计划程序必要的形式,文件夹和橱柜。Assist and attend to all walks in members and hotel guests in your respective working area or section.协助和指导所有的员工,在过道间遇到客人的时候,或者在自己工作的范围之内,要表示出对客人的礼貌和尊敬。Assist and help any members or guests that requires any assistant in the gym or aerobic studio.指导和帮助员工或者在健身房内任何有需要的客人。Attend to all walk in visitors, guests and telephone calls or inquires.及时给予客人或者电话咨询者给予任何帮助活和需求。Handle all members or guest who breaks our rules and regulations of the club or membership.对任何员工或者客人在工作区域有违反规定的行为给予管制。Handle reservations regarding fitness assessment etc.…根据健身中心的情况, 掌控预定的情况。Handle all operating equipment, accessories, towels, etc.…对一切设备,附件, 或者毛巾的 使用等等, 进行负责。Check and maintain the cleanliness of all equipment on a daily basis.保证日常设备使用的清洁度。Report to your immediate supervisor or manager regarding any issues如遇任何问题 , 请向所造主管或者经理报告。Co-operate with fellow team members and assist in any way.与组员团结合作, 共同进退。Daily communication between your section and other section regarding work related issues.根据相关工作中的问题, 各部门之间要做好沟通。Develops health and fitness programs for members and manages promotional activities in support of these programs. 经理要对健身中心的相关项目积极支持。Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. 主管自身要以身作则,要对员工的雇佣, 培训, 工作表现和问题的解决给予自己的建议。Develops and delivers a range of health, fitness, safety, CPR, and first aid courses to clients and staffs. 不断提高自身和加强学习,关于健身和急救的相关的知识,同时在工作中告诉给客人或者员工。Develops record keeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards.对相关的管理和对部门相关管理的记录, 要全部符合国家的政策, 法规和标准要求。To compile the gym, pool and attendant work schedule.完成所要求的工作流程。To schedule the staff on their workstations and assign specific tasks of the daily workload.布置员工的工作岗位, 如有特殊工作安排, 要标明出来。To complete all monthly reports on time.要及时完成每月的报告。To observe and evaluate staff on a regular basis and assist them in any way possible.对员工的相关工作是否符合规定要进行观察和评估,必要时候要给予帮助。To co-operate with Senior Consultant on reservation and sales inquiries matters. 对一些预定和销售, 要和高级销售顾问, 合作协商。Abide by the Lifestyle & Hotel code of conduct.遵守酒店日常行为准则。Abide by the Lifestyle & Hotel Employee Handbook.遵守酒店员工日常行为守则。Abide by the Lifestyle and Hotel policies and procedures.遵守酒店相关法律法规。Analyses, evaluates and improves personal performance on a continual basis.分析, 评估,和提高自我的行为操守。Carry out other tasks as directed by the head therapist.对水疗主管分派的任务, 要坚决贯彻执行。To conduct M.O.D duties diligently and effectively.有效的协助水疗经理的工作。To report and give feedback to the spa manager if always in doubt pertaining on any matters.  对再三出现的情况和事宜,要及时报告或反馈给水疗主管。 Essential Responsibilities:基本职责: Check on cleanliness and maintain fitness equipments.检查和维持健身中心的清洁状况。Refer to the report schedule and follow up with relevant section supervisors, ensuring all reports are updated and handed to the manager on time.结合其他部门主管的相关信息, 将部门的工作信息报告给部门经理。Coordinates and oversees the implementation and operation of programs, including locating, programming, and scheduling of staff and facilities, and procuring equipment and materials.对项目的操作和管理要及时调整,不断监察,包括位置,项目的内容, 员工, 设备,以及对设备和材料的购置状况。Manage and upkeep the club and your section equipment and operating supplies.管理本部门运营情况,包括部门的设备和供给。To maintain a high level of supervision and staff discipline at all times.主管和所有的员工要保持高度的纪律性。To ensure that a consistent and high level of staff orientation and training is provided.保证提供高标准的员工动员大会和培训。To ensure that communication meetings are held daily and as necessary.取保每天例会。To ensure that the Spa Manager is kept informed of all developments within the department.取保水疗经理对所有部门的管理,室切实到位的。To monitor customer feedback and advise the management where necessary.关注客户的反馈, 必要的时候提出相关意见。To monitor guest registration cards ensuring that they are properly completed.关于客人的登记卡, 保证客人的登记被Carry out other tasks as directed by the spa manager.水疗经理分派的任务, 要坚决贯彻执行。Follow instructions from your immediate superior, if you don’t agree to the instruction or have a better idea discuss with your superior after completing the instruction. If in doubt, always check with your immediate superior or manager.按照部门主管的指导,落实具体的工作事宜, 如果对指导有不同意见的, 再指导完成候与部门主管讨论, 如有任何怀疑, 请立即与部门主管或者经理核实讨论。Required to be at designated working place at all times unless you are on your lunch break or were given permission to be away from your working place.在中午休息的时候可以允许离开自己的岗位, 其他时间,  务必坚守自己的岗位,不得擅自离岗。You are also required to follow and abide according to all company policies and brand standards.遵守酒店一切规章制度要求和所有的标准化管理。All information and materials are strictly confidential; YOU are not allowed to divulge any confidential information, which might cause detrimental effect to the company business.所有信息, 资料, 要保密, 不允许擅自将资料和信息泄漏出去,对酒电造成不良影响。 Specific Job Knowledge, Skill and Ability:工作技能技巧要求: To assist the manager in ensuring, administering and checking the day-to-day sales and operations of the Health Club.协助经理检查,管理,并确保康体中心每天的销售和营运状况。Motivates sales staff to achieve sales goals 鼓励员工完成销售目标。Conduct daily roll call or weekly communication meeting and attend daily operation meeting & internal department head meeting conducted by the manager.在经理的指导下, 处理每天的来电,出席周例会,每天的会议小结,和部门内部负责人的相关会议。University Graduate             大学本科Min 2-3 years experience in Fitness, Spa or Hotel Health Club as Supervisor.至少2-3年在健身中心,水疗和康体中心担任主管的相关工作经验。 Excellent written and spoken Mandarin & English are a must.中英文听说能力优秀。Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software.擅长使用电脑的的相关操作系统, 如WINDOWS 98,97或者更高,熟练掌握INTER网或者相关软件。Good interpersonal & communication skills.有良好的沟通技能。Ability to work independently and as a team.在团队工作中, 能独立胜任工作。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要 ,该部门有权更改或补充该职位描述。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责

薪资: 4.4千-4.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区

Principle Responsibilities & Position Purpose:职责目标: Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards.礼貌专业的接听,转接所有来电,依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees.能有效的用英语沟通交流。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标: Assist the Front Office Manager in administration and management all Front Office Operations to maximize profitability, control costs and quality standards to insure total guest satisfaction and to efficiently manage the long and short-term operation of the front desk, concierge, Drivers, Executive Lounge and Operators, planning, delegating and providing leadership for the department.协助前厅经理管理前台运作,包括利润最大化,控制成本和服务质量, 确保顾客满意度,有效的处理前台的长短期营运,为礼宾、驾驶员、行政楼层和服务中心提供有效的计划以及领导艺术等 Essential Responsibilities:基本职责: Communicates effectively both orally and in writing to provide clear direction to staff Observes performance and encourages improvement. Interviews; selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office staff. Monitors lobby traffic and makes staffing adjustments as required.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. 估算每日薪酬,进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析, 预测每周及每日的预抵和预离。Manages front office staff, resolves guest concerns, and implements resolutions by using discretion and judgment Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.以希尔顿的相关政策和标准为指导贯彻决定,管理员工,满足客户需求,各酒店以自身的需求予以调整。In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.除上述基本职责之外,另有以下职责需要执行:Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Takes responsibility of the hotel as the Duty Manager in the absence of the Guest Relations Manager.在宾客关系经理不在岗的情况下担负起值班经理的职责。Identifies needs and training requirements of team members. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required考察团队成员的培训需求并积极参与, 努力使员工水平保持一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做员工的导师,提高员工水平,促进他们完成所设立的目标。Responsible for maintaining and delivering discipline amongst managers and team members, ensuring consistency in accordance with the team member handbook, UAE Labor Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,相关劳动法,HR相关政策的一致性,必要的时候提供培训。Responsible for conducting all PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Ensures that all HR related documents on team members performance is received by HR in a timely manner.根据希尔顿员工绩效评估标准,进行1:1的面谈,保证评估的公平性,为员工提供继续发展的平台。确保HR能及时收到所有有关绩效考评的资料。Keeps up to date files on all team members, ensuring that team members’ progress, successes and failures can be tracked and monitored for praise of correction.及时更新员工档案,掌握员工进步、成功和失败的状况,鼓励更正。Responsible for the departments succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Responsible for the hiring and termination of team members, ensuring that all available positions are filled and grooming team members to fill vacancies. Ensuring that there is a consistent quality of team members employed in the department.对雇用和解雇员工负责, 确定所有的位置都有合适的人选。确保部门中成员的水平一致。Communicates results from TMOS, SALT, QA informing the team of results, areas of weakness and strength and the following action.熟悉TMOS,SALT ,QA 报告,通过报告结果分析自身存在的优势与劣势,对需要改进的环节予以改善。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Follows up on a daily basis to meet and greet VIP’s ensuring that a personalized level of service is given.每日问候VIP客人,确保VIP客人的个性化服务待遇。Liaises with Sales, Reservations and the Business Development team to handle corporate guests and contracts.协同销售,预订及业务发展团队共同为客人提供服务。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Allocates rooms in accordance to the guests’ reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的预订和喜好安排房间,并做详细目录管理。Ensures that guests’ profiles and information is input in to the Police Report system in a timely and accurate way.确保宾客档案信息及时录入公安申报系统。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌服务标准并贯彻到实际的运作当中。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保前台和其他部门间的沟通交流,特别是客房部,餐饮部和财务部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.维护酒店电脑系统信息数据的准确性,便于系统操作,确保前台运营设备的正常运转以及工作区域的整洁清洁。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.确保信息的有效传递,及时解决问题提高满意度,参加例会及日常会议等。Ensures that the Front Office Manager is kept aware and up to date of operational issues.汇报最新的工作进展,确保前厅经理对整个部门营运状况的了解。Manages the GSM to ensure that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.对GSM和行政楼层进行日常管理,其中包括工作的监督,房间分配,报告,信用额度核对,电脑数据备份及主帐的核对等。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is auctioned upon.核对入住登记表,会议及活动信息,预订备份等。Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party, including the month end report.如有要求,提供完整的报告,并及时送至所需部门。Ensures that the team member in charge of the requisitions keeps the front desk stocked and maintained with requisitions and that par levels are maintained and stock tracked.节约成本,确保存货不浪费。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商业竞争行为,促进积极的市场发展。Ensure that the department adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的产品。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team and takes action accordingly.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。在宾客关系经理不在场的情况下,参与救助行动。Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.严格遵守现金收付手续,确保所有收银员的现金帐目准确无误,收支平衡。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Maintains safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式,确保酒店收入。Maintains the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。Manages costs effectively by minimizing and controlling expenses.控制花费,节约成本。Managers and approves rebates, refunds and discounts where applicable.视情况给予必要的折扣,反款和优惠。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。Actively promotes up selling and creates opportunities when allocating room inventory and managing demand to ensure maximum revenue generation where available.积极增销,争取利益最大化。Involvement in the planning and creation of Yearly Budget / Forecast. Responsible for ensuring that costs are kept in line and expenses maintained according to the budget. To review on a monthly basis and take appropriate action.参与年度计划及预算。在月度预算的基础上对消耗进行控制,确保收支平衡。Performs other duties and responsibilities as assigned or required.在有需要的时候执行其他分配的任务Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。

薪资: 4.5千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Post all daily transactions to the city ledger accounts.将每日所有交易输入城市挂帐帐目。Prepare on a daily basis allowance for rooms, food and beverage and other operating departments that have bearing to the proper and correct balances of the city ledger accounts.准备每日房间,餐饮和与其他运营部门相关城市挂帐帐目的扣减.Prepare and reconcile credit card transaction and submit deposit slips which is picked up daily by the bank representative.准备和调整信用卡交易,提交银行代表每日收取的存款单。Ensure that all city ledger charges reconcile with the Income Audit daily report and that all supporting documents are on file.所有城市挂帐费用与收入审计每日报告一致,所有备份文件有存档。Prepare billing statement to all city ledger accounts in accordance with billing schedule or as required.  根据帐单计划或安排,准备所有城市挂帐对帐单.Responsible for the proper maintenance of complete and up to date supporting documents for all city ledger / credit card charges.负责保管所有城市挂帐/信用卡收费完整和更新的备份文件。

薪资: 5.5千-6.5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标:【西厨房】Under the general guidance & supervision of the Sous Chef in the section he/she is assigned within the established policies & procedures of Hilton.在部门厨师长的指导和管理下, 根据希尔顿酒店的既定政策和程序, 督促和监督本部门工作, 达成酒店的客人和员工满意, 实现利润.Supervises and assists in the preparation & production of all food & related items in his section, in the shift he/she is assigned, responsible for the consistent quality of food preparation and presentation within reasonable costs, resulting to a profitable food and beverage operation.帮助主管控制厨房运作将本部门所有食物的预备,出品,摆设和有关相目,建立品质标准和烹饪方法.同时兼顾成本和收益 必须有国际星级酒店工作经验4年以上

薪资: 3.5千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

急招,做二休二,十二小时班次。Essential Responsibilities:基本职责:Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance.严格执行有关希尔顿安全管理的条例政策。The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel. 维护酒店安全秩序,尽职尽责完成岗位工作,时刻保证酒店安全,在大型事件中采取正确的行动确保自己、同事、客人及参观者不受伤害。Patrol and check the whole of parking. Make conformation with any damaged cars owner. 负责巡查车辆及车场设施情况,做好车况记录,对有损伤车辆请司机签名确认。Ensure the fire facilities are all in place and the safety passage is smooth.负责检查车场消防器材的完好情况,保持消防通道的畅通。Keep parking area in safe and in good order.负责车场的安全管理,维持车场秩序。Responsible to receive the involved parking fees.负责进入停车场车辆停放费用的收取工作。Make a record to the details of each duty.做好当值期间的各项情况记录工作。Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency. 定期对饭店进行消防的巡视,及时发现隐患,及时上报并采取措施。Keep communication equipments and safety facility are all in good order. 维护使用的通讯器材和各种安全设施。

薪资: 4千-4.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区

【可考虑西厨房,宴会中厨房相关意向的投递】Principle Responsibilities & Position Purpose:职责目标: Under the general guidance & supervision of the Demi Chef within the established policies & procedures of Hilton, assists the Demi Chef in performing the preparation, production and presentation of all food and related items as per the established quality standards and recipes.在领班厨师的指导和管理下, 根据希尔顿酒店的既定政策和程序, 依照本部门对食品的质量标准要求和标准菜谱, 协助领班厨师进行食物的预备, 烹饪, 出品和摆设等工作。 Essential Responsibilities:基本职责: Responsible for the pre-preparation of food items according to specified standard in the Recipe Cards.根据本部门食谱标负责为餐厅,自助餐和宴会制作食品。Responsible for the proper handling and maintenance of equipment.负责厨房设备的正常使用,运转和保养Responsible for the cleanliness and orderliness of work areas in the kitchen.负责本部门所有厨房工作区域的卫生Responsible for the proper utilization and conservation of food supplies, operating supplies, fuel, electricity and other controllable costs.负责控制食品原料的消耗,燃料,运营耗材和电力的消耗Responsible for knowing and following Hotel policies, procedures, rules and regulations遵守执行酒店的规章制度和程序。Responsible for the completion of his/her time sheet/card对保持个人考勤卡的完整性负责。Reports to work on time, well groomed and in complete uniform.准时上班, 仪容仪表整洁, 个人清洁卫生及穿戴完整的工作制服。Reports any accident/incidents in the kitchen to immediate supervisor.厨房如遇任何意外, 及时向上汇报。Has thorough knowledge of all menu's and recipes in his section including the ingredients, method of cooking pre- preparation procedures and the presentation of the dishes.全面了解所有的菜单和食谱,包括原材料,烹饪方法,预备程序和出菜摆盘的要求。Checks the quality standards of perishable & grocery supplies in his/her section before preparation.在备餐前根据食品质量标准和需求, 对易腐败食物和仓库存货进行检查。Capable for storing supplies in appropriate condition.在适宜的条件储存食物。Knowledgeable on the standard method of pre-preparation, methods of cutting, types of food ingredients and proper handling.掌握标准的备餐知识, 刀工技能以及食物原料的种类并能正确操作。Controls food spoilage and wastage through proper handling and storage.通过正确的处理和储存方法控制食物的腐败和浪费。Cleans and arranges items in the fridges, storage areas and work areasaccording to schedule to maintain high sanitation standards.根据食品卫生原理和酒店规定的卫生标准安排和保持冰箱, 储存室和工作区域的卫生, 清洁和整齐。Prepares all mise-en-place in accordance to the production schedule, ensuring continuous supply throughout the shift.根据工作时间表的安排进行所有的备餐准备工作, 并确保能满足需要。Informs his supervisor immediately of any deficiency in quantity and quality of food supplies and equipment in his work area.在工作中发现任何食品上的质量, 数量以及设备上的问题均应及时向上级汇报。Attends to specific guests needs and requirements as directed应付客人的特殊要求和需要。Establishes & maintains effective employee & interdepartmental relationships.建立和保持同事和部门之间的良好系。Coordinates with cooks from other sections and service team in the performance of work.与别的厨房部门厨师及服务人员合作完成工作任务。Assist new employees in the performance of work.协助新员工完成工作任务。Reports to the Demi Chef向领班厨师汇报。Assists with the coordination of functions & activities with other sections in food and beverage departments.在酒店工作中协助餐饮部其它部门的员工合作完成工作任务。Coordinates with the team from other departments in other Hotel activities.与酒店别的部门员工进行工作上的合作。May be rotated in the different sections of the kitchen.高级厨师可能会被轮换安排到其他厨房部门.

薪资: 5.4千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。Monitoring performance, providing guidance and make decisions.监督服务,提供指导并做出决定。Ensuring consistency of standards throughout the operation by adhering to Hilton brand     standards.始终如一地按照希尔顿品牌标准在运作中贯彻执行。Specific Job Knowledge, Skill and Ability:工作技能技巧要求:High school certificate or equivalent experience高中或同等学历At least 3 years professional experience beyond the degree至少三年相关工作经验One year working experience as Supervisor at least 至少一年主管工作经验Hotel working experience in similar five star international chain hotel同等星级酒店工作经历Demonstrated excellent Communication skill, select and counselling skill优秀的沟通,甄选及协调能力Knowledgeable of hotel service centre or telephone operator is preferred有酒店客服中心和总机工作经验者优先Knowledge of local market in regard to entertainment, places of interest, transportation, courier and tour information.充分了解本地的文化娱乐,名胜古迹,交通,快递及旅游信息。Demonstrated strong interaction skill while serving customer对客服务中有较强的互动能力Good at English, especially in oral English to communicate with customer smoothly.良好的英语口语沟通能力。Strong supervisory skill.较强的督导能力Caring, positive personal style关心他人,积极的个性Team work spirit团队合作意识Working under pressure工作中能承受一定的压力

薪资: 8千-9千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervise, evaluate, counsels, and administer disciplinary procedures for guest service center staff. Monitors business forecast and makes staffing adjustments as required.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,客服中心员工。Reviews VIP arrival and ensures proper handling of VIPs and groups, Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are auctioned speedily and in accordance with procedures as laid down by the Front Office Manager。关注VIP预抵及团队客人。确保所有的电话转接高效有序,叫醒电话准确无误。Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客,让他们觉得倍受欢迎。Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通,确保给顾客及时的答复。Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确,及时,安全的传递客户信息,确保顾客隐私。Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准,保护客人隐私,防止酒店数据泄露。Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知客服中心经理或宾客关系经理。回访客人,确保客人对解决方法满意。 

薪资: 4.8千-5.1千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供吃

Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。Monitoring performance, providing guidance and make decisions.监督服务,提供指导并做出决定。Ensure the complete knowledge of all systems used in the MAGIC CENTERR department熟知宾客服务中心使用的系统及设备。Effect the fast and efficient monitoring and follow up of guest requests快速有效地监督和跟进客人需求。Ensure a high level of product knowledge of the hotel and local area全面了解酒店及本地的产品知识。Ensure the Front Office Manager is kept fully aware of any relevant feedback from customers, team members and other departments确保前厅经理及时了解客人,员工及其他部门的反馈意见。  To be fully conversant with the Hotel Emergency and Evacuation procedures完全了解酒店的紧急预案及疏散程序。To be well informed of specials of the day, promotions, daily events etc.了解特殊日子,推广及每日宴会等。Ensure PAR level of amenities and restock daily.确保相关物品库存量及库存标准。To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line熟知在酒店系统瘫痪的情况下手工操作前台程序。This position includes night shift work as well as early and late shifts on a rotating basis该职位需早,中及夜班轮班。Ensure grooming within the department is in line with the Hotel policy确保部门仪容仪表与酒店规章相一致。To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude.积极主动地向所有客人推广希尔顿荣誉会。Must know all Hotel products and services and actively recommend to our guests必须了解酒店产品和服务并主动向客人推荐。

薪资: 8千-1.2万 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区

Tounderstand and follow up hotel policies, departmental rules, and SOP.了解及跟进酒店政策,部门规章,和标准操作流程。To makeregular sales calls to all accounts under his/her.定期对自己的账户进行销售拜访。Toresearch on new and potential accounts and explore their full potential.研究新的和潜在的帐户,并发掘其全部潜力。To plansales calls properly to maximize the results.妥善计划销售拜访以最大化的成果。Toentertain clients regularly.定期招待客户。Toconduct hotel inspections.进行酒店视察。To meetVIPs’ upon check-in.帮助贵宾办理入住手续。Tonegotiate with accounts on banquet, outside catering events and coordinate withBanquet Department and follow-up revisions.与客户进行关于宴会的谈判,与宴会部门协调和后续修订。To carryout special projects assigned.履行所赋予的特别项目。Tomaintain sales record of all accounts under his/her.保留自己账户内所有客户的销售记录。To meetand service in-house FIT clients, groups and organizers.满足和服务于内部客户、团队和组织者。To ensurea smooth responses to clients by communicating efficiently with the SalesCoordinator.通过与销售协调员有效沟通,确保顺利有效地响应客户。Tofollow-up correspondence.跟进邮件。Reportnew trends in the market and work with the Commercial Director/ CommercialManager/ DOS/ ADOS in reviewing the strategy in a timely manner.报告在市场上的新趋势,并与商务总监、商务经理、销售总监、销售副总监及时审查策略。To submitSales weekly sales plan and sales report.提交每周销售计划和销售报告。Attendsales briefing and meeting.出席销售简会和会议。  

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

Principle Responsibilities & PositionPurpose:职责目标:This position is concerned with cleaning and maintaining up to required standard ofthe established number of guest rooms and providing courteous and attentiveservice to the guests.本岗位负责按照标准要求清理维护客房卫生,为客人提供礼貌周到的服务。岗位职责1.掌握所负责楼层的住客状况,提供对客服务。2.管理好楼层定额物品,严格控制客用品消耗,做好废品回收。3.负责对结帐房间的查房工作。4.负责查收宾客洗衣、酒水的送回和补充工作。5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。6.负责杯具的清洁与消毒工作。7.负责脏布草的收集、更换与新布草的折叠、摆放工作。8.完成易耗品的每期盘点工作。Specific Job Knowledge, Skill and Ability:工作技能技巧要求:Must be physicallyfit and able to work long hours.身体健康,而且适应长时间工作Able to work undergreat physical and mental pressures.能够承受工作压力Good eyesight.视力良好Understand basicspoken English.会说简单英语口语 

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