对整个酒店任何时间提供整体的管理,监督整体运作以及员工的工作情况。 监管客人的满意度和安全，确保提供高水平的热情服务。 关注酒店大堂和客人房间区域的任何问题和状况。 代表酒店管理层解决与客人相关的问题。 管理问题的流程并指导大堂内的客人，处理服务问题的跟踪。 Provides overall management of the entire hotel at all times, overseesall property operations and staff performance.  Monitors guest satisfaction andsafety ensuring that the highest levels of hospitality and service areprovided.  Focus on any problems and conditions in the hotel lobby and guestroom area. Represents property management in resolving any guest relatedsituation.  Manages the flow of questions and directs guests within the lobbyand handles the tracking of service issues.

Job Duties (including but not limited to)： 1. Responsible for defining, planning, andimplementing the overall digital marketing and social media strategy in Chinawith the aim to maximize the brand awareness and relevance in the digitalsphere and to boost E-COMMERCE business via digital campaign support. 2. Working in close collaboration withbrand team, retaining agency, media agency and social media company to achievethe annual KPI, he/she will have to develop and integrate strategic socialmedia/digital initiatives, including developing and managing viral campaigns,creating, and supervising high profile channel accounts, and integratinginteractive media into the overall Business Strategy. 3. Other duties will include search engineoptimization/search engine marketing (SEO/SEM) integration, monitoring andanalysis of social media trends to evaluate the impact on the brand. 4. Develop social and KOL strategy toincrease brand online awareness and build affinity Requirements： 1. Bachelor degree or above, degree in communications,marketing, graphics, advertising 2. Ideally both Client & Agencybackground 3. Fluent in English & Mandarin (Spoken& Written) 4. Understanding of Luxury and Consumerneeds 5. Demonstrates solid understanding of thesocial media universe 6. Strong familiarity with online marketingpractices cross categories 7. Applied analytics sensibility withproven ability to make profitable decisions based on data Experiences： Minimum 8 years in digital marketing /social media role, preferably inhotels or brands.

1.愿意从事星级酒店西厨房厨师岗位的大/中专院校在校生； 2.实习期3个月以上； 3.西厨房实践操作，按照相关管理要求完成岗位工作任务； 4.包、吃住，福利好，工作环境优越，员工活动多；

1.按照行李服务流程和要求，为抵离客人提供行李搬运服务，并将每次运送情况做好记录。 2.做好行李服务设备的清洁工作。 3.按照服务流程迎送客人，提供拉门服务。 4.维护出入车辆秩序，保证上下客车位和车道畅通。 5.准确回答客人的询问，主动做好服务工作。 6.熟悉会所各种服务项目和营业时间，向客人推销会所的各项服务，介绍会所客房设施。了解本市交通、商业、旅游等方面资料。 7.为客人指路，认真回答客人的询问，尽量满足客人的需求。 8.受理客人行李寄存及领取，并做好详细的存取记录。

工作任务： 1. 执行其主管或经理所指示委派的所有任务。 2. 监督运营以确保所有餐饮政策，标准和程序的执行。 3. 按照食谱配方,以正确的烹饪程序和精美的呈现方式，确保食物的鲜美,新鲜,安全。 4.根据宴会餐廰菜单需求，制作产品预算表。 5. 履行厨房员工的职责;做好备菜及履行正确的贮藏标准。 6.维持采购，收货及食品贮藏标准。 7.确保遵守当地政府（卫生部门）的规定。 8.支持餐饮部的各项程序及对浪费的控制。 9.了解并执行万豪49项卫生及安全标准。 10.了解并执行万豪49项卫生及安全标准。 11.执行万豪食物制备及呈现方式的指南,以确保提供给客人品质如一的美食。 12.对客人的疑问24小时内做出回应，以确定认为适当的方式。 13.保持餐饮的概念及使命，关于备菜和呈送。 14.按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。 15.根据员工手册贯彻酒店政策。遵守公司所有政策和流程。 16.完成领导交给的其他任务。 职位要求: 1.具备厨房岗位实际操作知识. 2.具备操作规章和安全标准的知识. 3.具有一定的英语口语基础。 4.资格证书必须遵守国家和地方法规。 5.优先考虑有厨房经验者。

Oversees and directs all aspects of the Bell service operations 监督和指导行李服务的各方面工作。 Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests. 领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。   Supervise and direct Bell Desk activities and Bell Staff  对行李服务台的活动和行李服务人员实施监督和指导。 Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail  负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。 Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。  Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits  向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。  Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean 确保大厅始终保持整洁，烟灰缸始终干净。  Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management  在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。 Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times 负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。  Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures  在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。  Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently 确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。  Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.  处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。 Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。

招聘条件： 1.年龄35岁以下，5年以上本岗位工作经验； 2.擅长食品雕刻，盘式装饰制作； 3.有五星级酒店中餐厅或者高端中餐厅荷头工作经验。

【岗位职责】 1、为客户提供专业的美容、美体护理服务 2、根据客户需求，推荐适合的美容美体项目及产品 3、保持工作区域整洁 4、跟踪客户护理效果，建立并维护客户档案 【岗位要求】 1、高中及以上学历 2、2年以上美容美体行业工作经验 3、具备良好的沟通能力和服务意识，能独立完成客户接待与服务 4、工作细致耐心，有责任心 5、形象气质佳，身体健康，无不良嗜好

工作职责：1. 负责当班期间门店的整体运营和管理，确保门店正常、有序、高效地运作。2. 监督员工的工作表现，包括服务态度、工作效率、操作规范等，及时给予指导和纠正。3. 处理顾客的投诉和建议，积极解决顾客在消费过程中遇到的问题，提升顾客满意度。4. 协调各部门之间的工作，确保信息畅通，促进团队协作，提高整体工作效率。5. 负责当班期间的库存管理，包括商品盘点、补货申请、库存调配等，确保商品充足且合理。6. 监督门店的卫生和安全状况，确保符合相关标准和规定，为顾客和员工创造一个安全、舒适的环境。7. 定期向上级汇报门店的运营情况，包括销售数据、顾客反馈、员工表现等，为决策提供依据。6. 具备良好的学习能力和适应能力，能够快速掌握新知识和技能，适应不断变化的市场环境。7. 身体健康，能够承受一定的工作压力，具备良好的心理素质和抗压能力。任职资格：1. 具备3年以上零售或餐饮行业管理经验，有值班经理或类似岗位工作经验者优先。2. 具备良好的组织协调能力和沟通能力，能够有效地管理团队和处理各种突发情况。3. 具备较强的服务意识和顾客导向思维，能够积极解决顾客问题，提升顾客满意度。4. 具备一定的财务管理和数据分析能力，能够理解和分析销售数据，为门店运营提供决策支持。

【岗位职责】 1、负责中餐厅日常接待服务工作（餐前准备、餐中服务及餐后收尾工作）确保服务流程顺畅高效。 2、提供专业的点餐建议，提升顾客用餐体验。 3、及时响应顾客需求，处理顾客投诉及特殊要求，确保问题得到妥善解决。 4、保持餐厅环境整洁，餐具摆放规范，确保卫生标准符合酒店要求。 5、协助餐厅经理/主管完成每日营业报表、库存盘点及其他相关工作。 6、参与餐厅培训，不断提升服务技能与专业知识，适应酒店服务标准。 【岗位要求】 1、具备较强的服务意识与沟通能力、熟练掌握餐饮专业技能。 2、身体健康，形象端正，能够适应站立工作及早晚班轮班制度。 3、具备团队合作精神、高效协作能力，完成服务接待工作任务。 4、能够承受一定的工作压力，适应快节奏的工作环境。 5、服从酒店管理安排，遵守各项规章制度，具备较强的责任心。

【岗位职责】 1、负责行政楼层客人的接待、入住、退房等前台服务工作，确保高效、专业的服务体验 2、为行政楼层客人提供个性化服务，包括但不限于行李协助、商务支持、餐饮安排等 3、处理客人投诉及特殊需求，及时协调相关部门解决，确保客人满意度 4、维护行政楼层设施设备的整洁与正常运转，及时上报维修需求 5、准确记录并更新客人信息、偏好及消费记录，确保数据完整性 6、协助完成每日报表统计、账目核对等行政事务 【岗位要求】 1、具备良好的服务意识和职业素养，形象端正，举止得体 2、优秀的沟通表达能力，能熟练使用普通话，基本英语交流能力优先 3、具备较强的应变能力和抗压性，能妥善处理突发事件 4、工作细致认真，有责任心，具备团队协作精神 5、节假日轮岗 6、有酒店前台或高端服务行业经验者优先，无经验可培训

Duties andResponsibilities工作职责 Responsible for allactivities relevant to the Front Desk such as the reception, check in / out,rooming of all Hotel guests, foreign exchange and assisting them withinquiries.  负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 RequiredSkills 技能要求 Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Able to read and writeEnglish 能够读写英语 Proficient in the use ofMicrosoft Office and Front Office System 熟练使用微软办公软件和前台系统者优先

【岗位职责】 1、协助厨师完成食材的清洗、切配及准备工作 2、负责厨房区域的清洁与卫生维护 3、协助厨师进行简单的菜品制作与摆盘 4、遵守食品安全与卫生标准，确保操作规范 5、完成上级交办的其他厨房相关工作 【岗位要求】 1、对餐饮行业有兴趣，愿意从基础岗位学习 2、具备良好的团队合作精神，能适应快节奏工作环境 3、身体健康，无传染性疾病，能适应站立工作 4、工作认真负责，有较强的学习能力 5、无需相关经验，提供岗前培训

-        Primary Responsibilities主要职责 -        Major Job responsibilities岗位主要职责 1. According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner  根据雅高的问候标准欢迎客人:您好！欢迎来到北京，有什么可以帮您? 2.Registers and checks out for all guests according to established procedures 按规定的程序为所有客人办理入住及退房手续。 3.Maintains intimate knowledge of departmental standards and procedures 熟知部门的规章制度及程序。 4.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 按程序为客人办理入住、退房及换房并确保所输入的数据要与预定保持一致。 5.Ensure confidentiality of guest information 确保客人信息录入完整及安全。 6.Maintains cashier float and ensures accurate daily report of all money received 确保现金交易准确无误。 7.Offers currency exchange service for the in-house guests 为客人提供外币兑换服务。         8.Keeps abreast of all modifications to accounting policies and procedures 遵循财务规章制度。 9.Has full knowledge of Le-club with 4 levels rewards galore standards, especially the loyalty programs and enroll member. 熟悉乐雅会会员四种级别的丰厚待遇，特别是白金卡，并招募会员. 10.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Frequent Flyers Programs, and also member Rewards programs. 熟悉所有推广价的内容，如季节性的包价、会员推广活动。 11.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 确保客人在离店时对酒店服务有好的印象。 12.Performs the audit balances and prepares all works for audit in an orderly fashion 严格按照财务要求确保账目正确完整。 13.When on night shift, checks night reports and prepares the morning reports, ensures the reports are mailed correctly. 夜班要打印过夜报表并准备早晨需派发的报表，确保报表正确无误的被发送。 14.Maintains comprehensive knowledge of standard reservation procedures including how to read e-mail, messages, and how to interpret availability sources in the systems. 熟知预订程序包括如何理解电报、邮件、信息以及如何做预订。 15.Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times 确保前台工作区域的整洁及有序性. 16.Offers safety box or the guest to keep valuables 提供贵重物品寄存服务 -          Occupational Health and Safety Responsibilities职业健康及安全保障         1.monstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines 获得职业保健及安全保障证书并确保要按其执行。 2.Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 熟悉职业保健及安全保障知识的法律制度、政策及程序。 3.Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 要熟知财产安全、急救及火灾的应急程序和如何使用操作器材。 4.Initiate action to correct a hazardous situation and notify supervisors of potential dangers 正确处理危险情况并及时通报主管其潜在危险。 -          Customer Focus and Developing Self客户期望及自身发展 1.Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs 与客人保持良好的关系以达到他们所期望的要求。 2.Anticipate guest needs, handle guest enquires, and solve problems 预见客人的要求、解决客人问题。 3.Create a positive hotel image in every interaction with internal and external customers 在与客人交流中为酒店建立良好的印象。 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guest 保持高标准的产品和服务知识以更好的推销酒店的产品及服务。 5.Assist guests and escort them to locations within the hotel at their request 按照客人要求帮助并引导客人去往酒店各个场所。 6.Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs 熟知酒店推广活动以迎合客人要求。 7.Maintain current Hotel information to be able to provide information to guests       熟悉酒店信息以为客人及时提供. 8.Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements 提高自身专业技能以满足工作需要，并给客人提供更优质的服务 9.Seek feedback on areas of shortfall 发现自身不足。 10.Maximize opportunities for self development 最大限度的利用机会来提高自己. Job Profile 任职资格 -        English Skills 英文良好 -        PHYSICAL 个人情况 1.Healthy 身体健康 -        Job Knowledge / Skills 工作知识及技能 1. Knowledge and experience in Internet and other major computer programs.掌握使用互联网及其它主要电脑系统的知识。 2. Ability to use Front Office computer systems.掌握应用销售及前台的电脑系统。                                                              -        Professional Experience 专业经验

Key Responsibilities 主要职责： 1. Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures. 按照部门的规范和程序提供高标准的餐饮服务。 2. Communicates to his/her superior any difficulties, guest comments and other relevant information. 与上级领导交流有关疑难，客人意见和其它相关信息。 3. Provide guests with high standard service,  found in the restaurant is not in conformity with the provisions of the situation and problems,  improvement Suggestions to restaurant manager for rectification. 为客人提供高标准服务，及时发现不符合规定的情况及问题，并提出整改建议，协助餐厅经理进行整改，做到持续性 4. Ensure restaurant table of standard implemented correctly, before the operating site preparation and health condition. 开餐前严格检查场地准备情况及卫生状况，确保餐厅摆台标准的正确执行。 *同等条件下中共党员优先

【岗位职责】 1、确定品牌的推广策略。 2、酒店广告，广告文案与软件的撰写与发布、媒体行业公关。 3、酒店的整体形象构思、设计。 4、制作海报、宣传册、样本等系例酒店宣传材料。 5、负责酒店网站维护与更新。 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、具有成功的市场策划案例或品牌传播案例。 3、负责酒店品牌传播,营销,策划,市场分析,调研工作。 4、负责酒店品牌推广,策划,完成各项节日营销方案。 5、负责部门日常品牌业务工作。

工作职责 1.按照部门细则和工作流程提供优质的对客服务； 2.从事餐饮/前厅部岗位基础工作； 3.服从领班、主管工作安排； 4.其它部门安排的工作任务 任职要求 1.高中同等及以上学历 2.能做基本计算 3.流利的英语普通话口语，良好的英语书写能力 4.能适应长时间站立、轮班及夜班工作 5.热衷于服务行业 6.沟通能力良好 7.掌握办公室软件使用

1. 对酒店工作抱有热情，希望在酒店行业持续发展； 2. 能够适应一线运营部门的倒班工作； 3. 能够接受二线部门临时加班的工作特点； 4. 一线岗位能够进行英文沟通，抗压能力强； 5. 二线岗位能够进行简单英文沟通，熟练使用各类办公软件； 6. 酒店管理、旅游管理、商务英语专业的应届毕业生优先考虑； 7. 实习津贴：3000-3500；一线运营部门的业绩提成、增销提成等另计； 8. 个人能力突出，意愿在酒店行业发展的员工，将有机会进入“集团管培生”项目遴选。

Key Responsibilities 主要职责： 1.Possess relevant hotel training knowledge or expertise in hotel management or tourism management. 具备相关酒店培训知识或是酒店管理或旅游管理等专业。 2.Establish and maintain effective working relationships with colleagues. 与同事建立并保持良好的工作关系。 3.Priority will be given to those with hotel service experience and general knowledge of hotels. 拥有酒店服务经验并具有酒店一般性知识者优先考虑。 4.Internship positions include Front Office Department, Food and Beverage Department, etc. 实习岗位前厅部、餐饮部等岗位。

工作职责： 妥善保管并维护酒店的视像设备，拍摄器材； 妥善保管酒店的各类宣传品； 和市场传媒经理紧密沟通，确保各项宣传品的设计符合品牌标准； 和其他部门紧密沟通，确保酒店宣传一切顺畅； 协助市场传媒经理共同接待外部拍摄人员，配合其工作； 任职资格： 企业责任； 确保酒店各类设计和宣传品的展示符合集团品牌标准，传递专业正面的信息和形象； 酒店各类宣传品符合集团品牌标准； 酒店各类宣传品的设计符合广告推广的要求； 酒店拍摄器材，宣传品的保管完好； 市场传媒经理指定的各项工作达标； 两年以上相同工作经验，洲际酒店集团背景者优先。

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International. COREWORK ACTIVITIES Managing Sales Activities · Manages the development of a strategic account plan for the demand generators in the market. · Manages the property's reactive and proactive sales efforts. · Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. · Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. · Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position. · Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. · Attends sales strategy meetings to provide input on weekly and overall sales strategy. · Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. · Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. · Serves as the sales contact forth General Manager, property leadership team, Group Sales and Area Sales leaders. · Serves as the sales contact for customers; serves as the customer advocate. · Serves as hotel authority on sales processes and sales contracts. · Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. · Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. · Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. · Supports the General Manager by coordinating crisis communications. · Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. · Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). · Participates in and practices daily service basics of the brand. · Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. · Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriates take holders. · Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. · Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. · Interfaces with regional marketing communications for regional and national promotions pull through. · Performs other duties, as assigned, to meet business needs. Building Successful Relationships · Develops strong partnerships with local organizations to further increase brand/product awareness. · Develops and manages internal keys take holder relationships. · Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. · Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. · Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. · Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership · Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. · Develops sales goals and strategies and verifies alignment with the brand business strategy. · Executes the sales strategy in order to meet individual booking goals for both self and staff. · Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. · Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. · Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. · Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. · Creates effective structures, processes, jobs and performance management systems are in place. · Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. · Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. · Maintains an active list of the competition’s best salespeople and executes a recruitment and acquisition plan with HR. · Supports tools and training resources to educate sales associates on winning catering solutions. · Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. · Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. · Transfers functional knowledge and develops group sales skills of other discipline managers. · Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. · Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. · Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. MANAGEMENT COMPETENCIES Leadership · Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. · Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. · Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. · Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution · Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. · Driving for Results - Focuses and guides others in accomplishing work objectives. · Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships · Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. · Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. · Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability · Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. · Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise · Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. · Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. · Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. · Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. · Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. · Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. · Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). · Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures. ·Basic Competencies - Fundamental competencies required for accomplishing basic work activities. · Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). · Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. · Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. · Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. · Writing - Communicates effectively in writing as appropriate for the needs of the audience. Adhereto all company policies and procedures. CANDIDATE PROFILE Education and Experience Required: · 2-yeardegree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the sales and marketing or related professional area. · 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area. Preferred: · 4 year college degree. · Demonstrated skills in supervising a team. · Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

项目：西城项目 职责描述： 1.了解酒店年度、月度经营和销售指标及完成情况我（RevPAR、营收、GOP、会员发展、成本与费用控制），制定合理化销售方案并努力完成； 2.每日巡视酒店，做好酒店日常运营质量管理工作，确保各部门工作有条不紊； 3.查看酒店每日经营报表，了解经营趋势，随时关注酒店房态及流量，适时调控；了解价格策略与客源结构，明确前台每日销售重点工作，完成酒店销售计划和经营指标，确保酒店收益； 4.与各销售渠道保持沟通，及时处理合作中的各类问题； 5.做好酒店风险防范，每日查看交接班记录，复核前台封包及各类表单； 6.关注员工在岗状况，做好客房清洁卫生及硬件维护的检查工作，每天抽查客房不少于5间； 7.关注酒店能耗，根据酒店同期数据比、同城同类型酒店数据比，及时发现问题并制定相关措施； 8.负责督导各部门负责人根据实际工作需求制定培训计划并落实；协助做好酒店安全、消防培训、演习及管理工作； 9.定期检查酒店设施、设备和器材，做好维护，确保正常使用； 10.负责前厅、客房、餐厅、厨房、工程等岗位的绩效考核； 11.关注每日员工餐质量、关心员工生活； 12.完成领导安排的其他工作任务。 任职条件： 1.3年以上相关岗位工作经验； 2.熟知酒店产品结构、服务规范、质量标准和销售系统并具有良好的沟通能力； 3.具有良好的管理、判断、决策、创新、应变、人际关系、分析及组织协调能力，协调各有关部门之间的合作关系； 4.在预测及预算方面有较强的财务能力，能根据掌握的数据和信息果断地做出分析并制定策略； 5.具有较强的社会活动能力，能对外界建立广泛的业务网络，熟悉主要客户的基本状况，同客户保持良好的关系； 6.熟悉酒店各营业部门的情况，掌握前沿产品信息，掌握市场动态。熟悉酒店经营策略和客人需求，了解竞争酒店手段、价格规律、客户状态，善于做出应变措施； 7.有较强的语言文字表达能力、电脑操作能力和行政事务处理能力； 8.可接受工作地点调配。

【岗位职责】 1、负责管事部日常运营管理，确保部门工作高效有序进行 2、监督和指导员工正确使用和维护清洁设备、工具 3、制定并执行清洁卫生标准和流程，确保酒店各区域卫生达标 4、管理清洁用品和设备的库存，控制成本并确保供应充足 5、定期检查设施设备状况，及时报修并跟进维修进度 6、负责新员工培训和团队建设，提升员工专业技能和服务意识 7、处理客人关于清洁卫生的投诉和建议，及时改进服务质量 【岗位要求】 1、具备酒店或相关行业清洁管理经验者优先 2、熟悉各类清洁设备的使用和维护 3、良好的组织协调能力和团队管理能力 4、工作细致认真，能承受一定工作压力 5、具备基础的办公软件操作能力 6、身体健康，能适应倒班工作制

Major Responsibilities 主要职责： Conduct training following the weekly training plan to increase level of service efficiencies. 根据培训计划负责每周的员工培训以提高员工的服务效率水平。 Ensure quality service of food and beverage provided to the guest and to meet guest’s expectation. Check on guest satisfaction whenever a special request was arranged. 确保提供高质量的餐饮服务以满足客人的期望，确保满足客人在任何时期提出的特殊要求。 Aware of all in house VIP, to ensure that all of their special F&B needs and request are delivered and fulfilled in the course of their stay. 清楚饭店所有的VIP贵宾确保满足他们在饭店期间的特殊的餐饮要求。 Periodically check hygiene situation for restaurant territory. 定期检查与监督部门所辖区域的卫生工作。   Job Specification职位要求: 2 years and above related working experience. 具备2年以上相关工作经验。 Good communication skill. 良好的沟通技巧。 Have strong wine knowledge. 具备良好的酒水知识。