1. Take and serve guest orders promptly and according to service manual in Executive lounge. 遵照服务手册为行政楼层的客人提供他们所需要的服务。 2. Do all necessary set-up work as assigned. 完成所有指派好的必须完成的准备工作。 3. Answer any guest questions about the menu. 回答客人提出的有关于菜单的问题。 4. Answer phone calls according to standard by using proper telephone etiquette and within three rings. 遵循万豪标准，使用电话礼仪在电话铃响三声之内接起。 5. Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests. 帮助确保行政楼层区域顺利营运，包括自助餐的摆放，行政楼层会议室，商务中心，客人预订及客人特殊需求。 6. Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation. 任何时候都要见多识广的了解本地文化特色，历史及当地有吸引力的地点及营业时间。 7. Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible. 了解酒店设施及各部门营业时间，任何时间可以为需要帮助的客人提供服务。 8. Have basic knowledge about menu each day; able to serve wine and cocktails. 对菜单有基本了解，可以为客人服务红酒及鸡尾酒。 9. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. 在将食品提供给客人之前，检查它的外观，温度及数量确保准确无误。 10. Ensure Executive lounge area is clean and tidy at all time. 确保行政酒廊区域在任何时候都干净整洁。 11. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. 任何员工要求可以在能力范围之内完成酒店管理层的合理要求。 12. Could help and train the waitress for their easier job when finding the mistake. 可以帮助培训员工以使她们能更轻松的工作，并且可以发现工作中的问题。 13. Know check-in and check-out procedures well. 熟悉为客人入住及退房的程序。 14. Provide a courteous and professional service at all times. 随时提供有礼貌的和专业的服务。 15. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 确保制服、名牌和个人外表干净、卫生、专业，并符合酒店的政策和程序。 16. Follow company, hotel and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 遵守集团、酒店和部门的安全和安保政策和程序，以确保环境清洁、安全。

Time in and out at the housekeeping office in complete uniform.身穿制服在办公室签到和签退。Report for duty punctually, wearing the correct uniform and name badge at all times.准时上班，正确穿戴制服和名牌。Responsible for assigned floors and guest rooms during shift.当班时负责指定楼层和客房。Work closely with the Reception to ensure correct room status at all times.与前台密切合作以确保任何时间段房态的准确性。Ensure highest standard of cleaning in assigned areas确保指定区域的高度清洁。Ensure guest privacy is respected when DND status is displayed.在“请勿打扰”状态下，确保维护客人隐私。Supervise turndown service.监督夜床服务。Responsible for strict key control.负责严格管控钥匙。Inspect regularly guestroom corridors and public areas.对客房走廊和公共区域进行常规检查。Good knowledge for using chemicals and clean rooms.具有丰富的的清洁剂使用及客房清洁知识。Report maintenance issues promptly to Engineering.迅速向工程部汇报维护情况。Ensure compliance of Lost & Found procedures.确保严格遵照失物招领程序执行。Monthly inventory of guest items to ensure that there are no items close to their expiration dates in guest rooms and warehouses.每月盘点，确保所管辖客房及仓库无临期物品出现。Keep floor linen rooms neat and tidy.确保楼层布草房干净和整洁。Monitor productivity of the unit.监督每个工作小组的工作效率。Prevent and resolve grievances.避免和调解员工生疏。Resolve disputes.解决争端。Discipline staff when necessary.必要时刻进行员工纪律处分。Check Housekeeping associate’s grooming, personal hygiene and appearance.检查客房部员工的仪表,个人卫生和形象。Assist with the preparation of associate’s duty roster.协助制定员工排班表。Facilitate multi kills.鼓励员工学习多项技能。Assist with staff training and development.协助进行员工培训。Provide ongoing advice and support to associates under your supervision为下属员工提供持续性建议和支持Supervise associate’s performance.指导员工工作表现。Provide one to one instruction to staff members when required.必要时对员工进行单独当面指导。Deliver high quality service to guests.对客提供高品质的服务。Ensure guest needs and reasonable requests are met.确保客人需求与合理要求被满足Seek opportunities to continually improve guest service, by reporting guest comments.通过汇总分析宾客意见，不断提升对客服务水平。Take appropriate action to resolve guest complaints.采取恰当的方式解决客人的投投诉。Promote our hotel products and services.推广酒店产品和服务。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟练掌握产品和服务知识，以便于向客人介绍和推荐酒店服务和服务设施。Adhere to the hotel’s security and emergency policies and procedures严格遵守酒店安全紧急制度和操作程序Log security incidents and accidents in accordance with hotel requirements依照酒店要求完成安全日志和事故记录。Adhere to hotel cleaning and maintenance programs.严格遵守执行酒店清洁和保养计划。Ensure a high level of cleaning is maintained in your work area.保持维护所在工作区域的高度整洁。Ensure all reporting and servicing deadlines are met on a timely basis.保证所有报告和服务都按时完成。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.无论何时何地，强调员工手册中规定的良好个人行为准则并提倡团队合作精神。

Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping, Room Service and other concerned departments.每日查看当天抵店客人信息，包括贵宾，散客，团队预订及其它相关的特殊要求。及时将相关信息与客房部和送餐部及其它相关部门分享。Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.负责按照正确地登记流程操作、填写登记卡、房间分配、信贷政策等。Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告及维修房状态，随时确保房态信息的准确性。Responsible for correct handling of cash and cheques, credit cards, vouchers and invoices.负责正确流程处理现金和支票、信用卡、代金券以及发票。Responsible for correct handling of safe deposit boxes.负责正确流程处理贵重物品寄存服务。Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.负责团队抵店前的准备工作，确认团队总账单以确保收款正确。Responsible for prepare activities for group departure, correct definition of group masters to ensure correct charges.负责遵守酒店政策与服务程序，正确完成客人离店手续。Responsible for reservations, changes and cancellations when Reservation Office is closed.负责预订部下班后的预订服务、预订变更及取消预订。Report to management on deficiencies and irregularities noted in the operation.向上级报告酒店在运营中的缺陷与异常情况。Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.熟悉房费、折扣、包价、酒店设施和特殊活动等相关知识，同时确保宾客服务员掌握同样的信息。Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.与预订部保持紧密联系，随时确保前台的可售房间状态信息准确。Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.确保迅速、正确记录与解决客人投诉，尽量避免不满意的客人离开酒店。必要时寻求宾客服务经理或前厅部经理帮助。Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.负责准备员工排班表以确保有足够员工满足运作需要。Assist in preparing payroll information on the due dates, to ensure correct payments.在指定日期，协助准备工资信息报表以确保正确支付员工工资。Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.熟练掌握酒店所有集团促销计划，同时确保宾客服务员掌握同样的信息。Maintain good knowledge of the Marriott Loyalty Program, ensuring correct handling, prepares reports and actively participates in enrolling new members熟练掌握万豪旅享家会员计划，确保正确处理会员计划、准备报表及积极发展新会员。Assist in resolving accounting matters; disputes, missing back-ups etc.协助解决财务问题，包括有争议的账单及缺失的信息等。Ensure all record all guest complains and report immediately to the Front Office Manager.确保记录所有客人意见，并向前厅部经理汇报。Assist in development， implement and assessment departmental training plan.协助制定，落实和评估部门培训。Be alive to new ideas and system which could benefit the department and hotel.积极响应有利于部门与酒店发展的意见与系统。Ensure guest needs and reasonable requests are met.确保客人需求和合理要求被满足。Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.每日查看当日/次日预抵客人信息，为提供个性化服务与帮助，将贵宾、常规客人、长住客人、团队客人及特殊要求信息与相关部门分享。

Perform the safety operation procedure strictly.严格执行安全生产操作程序。During the operation shift, carefully inspect the equipment room, ensure the normal and stable operation of MEP equipment and fire system, and fill in the form of equipment operating records. Solve the breakdown timely. Report to supervisor if any problem concerning safe hidden trouble is spotted.值班期间，认真巡查机房，确保机电及消防系统设备运行稳定正常，并填好设备运行记录表格。出现故障及时解决，发现安全隐患做到及时向上级报告。During the operation shift, patrol the air conditioning temperature, lighting, cold/hot water, etc. in the guest area. Under the premise of ensuring the quality of guest services, effectively control the operation of the mechanical and electrical systems and facilities and equipment.值班期间，巡视对客区域空调温度、灯光照明、冷/热水等，保障对客服务品质前提下，有效控制好机电系统及设施设备运行。Taking notes about the electricity, water and gas on time, and being responsible for the data recorded that are veracity.完成电、水、气用量记录，对所记录数据的准确性负责。Carry out daily routine work and routine maintenance and repair work.执行每日例行工作、例行维修保养工作。Follow up on the work orders of each department, if cannot complete them must have the full reason and make the record.跟进各部门的工单，如不能完成必须注明不能完成的充分理由。Carry out the preventive and maintenance schedule, MEP room cleaning or other jobs according to the superior supervisor.按照上级主管的指示，执行维修保养、机房清洁或其他工作。 There is no shift if the equipment or system goes wrong, or the problem could not be solved.当班若出现设备或系统故障和事故时，故障或事故得到处理前不能进行交接班。Shoulder the supervisor’s responsibility when he is not available, accomplish the job with team members and solve the emergency.上级主管休假时，主动承担主管的工作，带领团队员工完成计划内工作或突发事件处理。Be punctual and proactive in participating in hotel and departmental work safety training, professional knowledge and work skills training, etc.准时且主动参加酒店及部门工作安全培训、专业知识及工作技能培训等。Make working records based on the acquirements.按要求做好工作记录。Ensure department cleanliness is maintained at all times.随时注意保持部门的清洁卫生。Ensure effective handling of emergencies such as water and power outages, gas disruptions, people trapped in elevators, and extreme weather conditions.确保有效处理紧急情况，如水和电力中断、天然气中断、人员被困电梯和极端天气条件。Respond to the department's call when an emergency occurs in the hotel or there is a need for guest services.当酒店发生紧急情况或对客服务需求时须响应部门的召唤。

Assist other employees to ensure proper coverage and prompt guest service.协助其他员工，确保在适当的时候提供及时的对客服务。Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Assist with Banquet plate-ups.协助完成宴会拼盘。Organize cleaning chemicals and supplies and ensure they are stored appropriately and kept separate from food products.整理清洁化学品和用品，确保其妥善存放，并与食品分开存放。Complete cleaning checklists to determine appropriate timelines for cleaning and sanitizing (such as floors, equipment, drains, walls, surfaces, doors, lights, and trashcans).完成清洁检查清单，以确定清洁和消毒的适当时间表（如地板、设备、排水管、墙壁、表面、门、灯和垃圾桶）。Operate cleaning equipment and tools to ensure only clean and sanitary items are used in the kitchen, including operating the dish machine, pot-scrubbing station, and trash compactor.操作清洁设备和工具，确保厨房内只使用清洁和卫生的物品，包括操作洗碗机、洗锅站和垃圾压实机。Direct and assist Stewards in order to make clean up a more efficient process.指导和协助管事人员使清洁工作更有效率。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Keep hand wash stations maintained (for example, supplied with soap, towels, step-on trashcan, gloves, and proper signage) and fully functional.保持洗手站的维护（例如，配备肥皂、毛巾、踏式垃圾桶、手套和适当的标志）和功能齐全。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件并符合部门标准，包括使用卫生部门要求的消毒剂。Ensure proper and safe handling and storage of equipment, returning equipment to appropriate location.确保设备的正确和安全处理和储存，并将设备放回适当的位置。Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.检查、拉出并堆放清洁过的物品，将弄脏的物品送回去重新擦洗和清洗。Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.确保水温和化学物质水平适合洗碗机的运行，并完成适当的文件。Ensure clean wares are stored in appropriate areas.确保清洁用品存放在适当的区域。Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.清洁洗碗机，包括清除垃圾和喷洒机器内部，清洁和疏通喷雾臂和喷嘴，清洁机器外表面，并根据需要排除洗碗机故障。Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot.在3隔间水槽中使用适当水平的清洁剂、漂洗剂和消毒化学品来清洁餐具，确保氯含量在百万分之50到100之间，并且水温足够热。Sort silverware with eating surfaces facing up into separate cylinders and wash/re-wash.将餐具表面朝上的银器分类到单独的圆柱体中，然后清洗/重新清洗。Allow cleaned items to air dry.让清洁过的物品自然风干。Rack dirty items (silverware, plate ware, etc.).放置脏物品（银器、盘子等）。Sort and soak silverware.将银器分类并浸泡。Spray all racked items with hot water to loosen and remove food residue.用热水喷洒所有物品，使其松动并去除食物残渣。Breakdown dirty bus tubs.损坏脏的母线槽。 Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters in dish room, tops of chemical bottles, outside of the dish machine, dish room door and walls, bus carts).清洁和拖把指定部门的所有区域（例如：水槽区、餐具室的货架和柜台、化学瓶的顶部、餐具机的外部、餐具室的门和墙壁、公共汽车的手推车）。Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms.清洁和维护卫生区域，整理清洁用品，包括挂拖把和扫帚。Clean and maintain loading dock areas.清洁和维护装货区。Organize supply rack, including pots, pans, serving spoons, utensils, etc.整理用品架，包括锅、锅、勺子、餐具等。Empty full trashcans, ensuring each can is clean, relined, and covered, and maintain dumpster area.清空装满垃圾的垃圾桶，确保每个垃圾桶干净、有绳、有盖，并保持垃圾箱区域。Keep sanitation closets locked and shut.保持卫生壁橱的上锁和关闭。Ensure food storage areas are clean.确保食品储存区域清洁。Dispose of glass in the proper containers.将玻璃放入适当的容器中。Break down cardboard boxes and place them and other recyclables in the recycle bin.分解纸板箱，将纸板箱和其他可回收物品放入回收站。

Support all co-workers and treat them with dignity and respect.支持所有同事，并尊重他们。Develop and maintain positive and productive working relationships with other employees and departments.与其他员工和部门建立并保持积极和富有成效的工作关系。Partner with and assist others to promote an environment of teamwork and achieve common goals.与他人合作并协助他人促进团队合作环境，实现共同目标。Comply with quality assurance expectations and standards.符合质量保证期望和标准。Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP指南，在正确的温度下准备所有可能有害的食品。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.遵循并确保符合食品安全和处理政策和程序，如产品轮换，先进先出（FIFO）；标记、清洁和整理冷却器/冰柜/储存区域；所有食品相关部门和地区的冷链合规。Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品的质量，如果产品不符合规格，通知经理。Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.监控准备食物的数量和供应食物的份量，以控制食物浪费，确保好食物不被扔掉。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.操作烤箱、炉灶、烤架、微波炉和煎锅来准备食物。Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用恒温器和温度计检查并确保电器和食品的温度正确，包括监控冷冻系统，如风扇、排水管和门，以确保其正常运行，并向设施管理人员报告问题。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件符合部门标准，包括使用卫生部门要求的消毒剂。Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.使用所需的设施、工具、设备和用品建立和分解工作站，确保物品符合既定规格，确保容器足够填充，适当储存物品，并适当清洁工作站。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Disassemble and assemble kitchen equipment following safety procedures when cleaning.清洁时按照安全程序拆卸和组装厨房设备。

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Address guests' service needs in a professional, positive, and timely manner.以专业、积极的态度，及时满足客人的服务需求。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.使用品牌或酒店的特定流程（如LEARN、PLEASED、guest Response、LEAP）积极倾听并积极回应客人的问题、担忧和要求，以解决问题、取悦客人并建立信任。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预测客人的服务需求，包括询问客人的问题，以更好地了解他们的需求，观察/倾听客人的喜好，并在可能的情况下采取行动。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.与客人进行对话，关于住宿、酒店服务和地区景点/产品。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).为残障人士提供帮助，包括在指导范围内为视力、听力或身体受损的人士提供帮助（例如，在被要求时陪同他们，用语言解释行动，在纸上写下指示，将物体移开，或提供使用盲文或TDD电话的通道）。Assist other employees to ensure proper coverage and prompt guest service.在适当的时候协助其他员工，确保及时的提供对客服务。Open and close shift in accordance with manager's checklist.参照管理程序负责开餐准备及关餐结束工作。Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主动与客人交流用餐感受并征询客人意见。Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.正确使用符合酒店集团的各种表格。Handle daily associate relations (e.g., scheduling, time adjustments).及时处理员工当日工作安排。Maintain a safe and sanitary work environment for all associates and guests.维持工作环境的清洁及安全。Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).对酒店及餐厅当日营运情况充分准备，比如排班、预订表等。Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.当问题发生，如取消预定，临时预定或其它日常问题时，要找出原因。During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. 当班时，与客人及时交流客人对服务、座位安排、菜品的满意程度并及时与有关负责人交流。Be on the floor during entire meal period and ensure adequate coverage.确保参与整个用餐期间的所有服务。Ensure that only a quality product is being served and get served in the way that sampled on the Use Record.确保每日菜品出品质量符合标准。Ensure all side work is done on daily basis.确保完成当日其他分配的工作。Maintain proper associate uniform standards.随时检查员工的工服整洁度。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.每日检查餐厅维护工作。Assist any associate in his/her job performance, when required, to ensure guest satisfaction.协助员工维护客人的满意度。Understand and teach empowerment principles to ensure guest satisfaction.了解掌握并能够对员工进行客人满意度的培训。Exercise station rotation to ensure stations are distributed fairly.合理分配员工的轮流替换，保证服务区的任务分配平衡。

Time in and out at the housekeeping office in complete uniform.身穿制服在办公室签到和签退。Report for duty punctually, wearing the correct uniform and name badge at all times.准时上班，正确穿着制服和佩戴名牌。Ensure designated area is properly and regularly cleaned. Ensure day-to-day efficiency of the section.确保指定区域的日常清洁和定期清洁。确保部门的日常工作效率。。Report any faults or maintenance requests to the Head PA Supervisor or Housekeeping Coordinator prompt, coordinate with the Engineering department regarding pending work orders. Unfinished maintenance work each week must be reported to the higher authorities.及时地向公共区域总督导或服务台文员汇报任何故障或维护要求,与工程部协调未完成的工程问题，每周未完成的维修需上报上级。Report to the Head PA Supervisor any solutions or tools which need replacement or repair.任何清洁剂，工具的更换，维修必须报告给公共区域总主管。Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested.了解所有通道出口和其它设施的位置, 以便在需要时为客人引路。Orient and train new employees, conduct continuous training and retraining and on job training to subordinates according to approved systems and procedures.培训新员工并按批准的酒店操作程序对员工进行持续培训、再培训和在职培训。Ensure all public area attendants attend the chemical training program.确保每位员工参加化学品培训。Train staff on proper handing and use of equipment and cleaning supplies.培训员工正确使用清洁剂和使用清洁设备。Perform cleaning with a minimum disturbance to guests.清洁时尽量减少对客人的打扰。Ensure toilet and tissue papers are properly stocked in the restrooms.确保洗手间和其他休息室的备品及时补给到位。Greets all guests with an appropriate greeting and friendly smile.以适当的问候和友好的微笑问候所有的客人。 Responsible for the cleanliness of assigned service areas.负责指定服务区域的清洁工作。Offer all possible assistance to guests and respond to guests’ request.尽可能地为客人提供帮助,反馈客人要求。Keep trolley neat and adequately supplied.保持手推车的整洁和备品充足。Maintain all equipment in good working condition.维持所有的设施设备处于良好的工作状态。Keep storeroom neat and in good order.保持库室整洁有序。Deliver high quality service to guests.为客人提供高质量的服务。Ensure guest needs and reasonable requests are met.确保满足客人的需要和合理要求。Seek opportunities to continually improve guest service.寻找机会不断提高服务质量。Take appropriate action to resolve guest complaints.采取恰当方式处理客人投诉。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟练掌握酒店产品和服务知识，以便为客人介绍并推销服务和设施。Adhere to the hotel’s security and emergency policies and procedures.遵守酒店安全紧急制度和处理程序。Ensure a high level of cleaning is maintained in work area.保持维护所在工作区域的高度整洁。Ensure public area staff follow approved cleaning procedures only.严格按规定的清洁程序进行清洁。Holds briefings with PA attendants and issues cleaning supplies.召开公共区域服务员简短例会， 发放清洁用品、工具。Guides and monitors PA attendant work performance.指导和监督公共区域服务员工作表现。Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition. After use, make sure the machine and tools are clean and put them back in their original.确保员工正确使用和维护清洁设备和机器状态良好。清洗设备，妥善存放机器设备和确保设备良好的使用状态。使用后，确保机器和工具清洁，并放回原处。 Ensure all public area staff are aware of hotel emergency and safety procedures including pest control.确保所有公共区域的员工了解酒店的紧急情况和安全程序，包括害虫控制程序。Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.确保公共区域所有备品能及时补充到位，并遵守部门和酒店的规章制度。Check all the associates are neat and well presented at all times.检查员工的仪容仪表，随时保持整洁。Contribute to overall operational efficiency.保持并不断提高工作效率。 Proper usage of chemical with minimum wastage.员工能够正确使用化学物品， 尽可能减少浪费。Responsible for strict key control.负责钥匙的严格管控。Schedules and supervises the shampoo of carpet /upholstery in public areas.计划和监督员工定期清洗公共区域的地毯及其他装饰设施。Inspect the public area regularly during shift. (Restaurant/Lobby/Periphery/Pool/Staff Restroom/Back Area Office/Clothing Room/Conference Room/Banquet Hall/Lounge, etc.)当班时定时巡查公共区域。（餐厅/大堂/外围/泳池//客用卫生间/后区办公室/更衣室/会议室/宴会厅/酒廊等）Ensure the PA storeroom is clean and that chemicals and tools are prepared well.确保PA仓库干净整洁， 化学清洁用品和工具配备充足良好。Maintains daily public area logbook, sign out and hand-over to following Shift leader.维护日常公共区域工作日志，登记并与下一班次的领班交接。Know very well about the policy of enter guest room, open door for guest and DND.熟悉进入客房，为客人开门和请勿打扰等规定Having knowledge of proper use and cleaning techniques for cleaning agents. Strictly control the use cleaning agents solutions by proper dilution and follow correct cleaning procedures.了解清洗剂的正确使用方法和清洁技术。严格控制使用适当稀释的清洗剂/溶液，并遵循正确的清洗程序。Promote our hotel products and service.促销酒店的产品与服务。Ensure proper handling of Lost and Found.确保恰当的方式处理客人的失物招领。Conduct monthly inventory checks to ensure that there are no items close to their expiration dates in the warehouse.每月盘点，确保仓库无临期物品出现。Assistant Head PA Supervisor initiate and schedule special cleaning in areas of responsibility.协助公区总督导制定公共区域大清洁计划并落实。Record monthly, quarter, general cleaning schedules including carpet, floor, wooden floor and sofa.记录月度、季度、常规清洁计划，包括地毯、地板、木地板和沙发。Ensure that absences and tardiness are monitored closely and that corresponding disciplinary actions are given if privileges are abused.确保严格管理旷工和迟到等行为，必要时并给予相应的纪律处分。切勿滥用特权Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.强调个人良好的行为，按照酒店员工手册，无论何时何地促进团队合作精神。

【岗位职责】 1、负责洗衣房日常运营管理，监督布草、制服等洗涤流程，确保洗涤质量符合酒店标准 2、合理分配工作任务，指导员工规范操作洗涤设备，提高工作效率 3、定期检查洗涤设备运行状态，协调工程部进行维护保养，确保设备正常运转 4、严格控制洗涤剂、水电等物料消耗，做好成本管控工作 5、负责布草收发、盘点及库存管理，确保数量准确、周转正常 6、培训新员工掌握洗涤标准流程及安全操作规范 7、处理洗衣房突发事件，及时解决客衣投诉等问题 【岗位要求】 1、2年以上酒店洗衣房工作经验，1年以上同岗位管理经验 2、熟悉各类织物特性及专业洗涤程序，掌握去渍、熨烫等专业技能 3、具备较强的团队管理能力，能有效安排班次及分配工作任务 4、了解工业洗涤设备基本原理，能识别常见故障 5、工作细致认真，责任心强，能适应倒班工作制 6、身体健康，无皮肤过敏史，能适应高温潮湿工作环境

40岁以下，男女不限，具备扎实面包制作实战工作经验，能独立完成各类面包的制作出品，从打面、分割、发酵、整形到烘烤的全流程操作，擅长做软欧欧包，可单独操盘负责面包相关出品。

岗位职责 1、遵守操作规程及酒店规章制度。 2、按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3、完成综合性临时任务，如检查VIP房、监督客房、餐厅、大堂等外包大修工作。 4、完成宾客提出的小修工作。 5、完成维修领班安排的其它工作。 6、提供客房设施现状、公共区域现状，提出补救意见。 岗位要求 1、2年以上同岗位工作经验优先录用。 2、以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 3、五官端正。 4、具备一定的英语对话能力。 5、身体健康，精力充沛。

（工作地点：佛山各家万豪旗下酒店） 岗位职责 1.负责酒店各信息技术管理系统，确保系统正常运行。 2.负责及时解决信息技术系统中出现的故障和问题。 3.检查酒店电脑系统数据备份，确保数据的安全和有效保存。 4.保证日常工作符合万豪审计和合规要求。 岗位要求 1.大专或以上学历。 2.熟知信息技术系统的原理或具备酒店iT工作经历。 3.有一定的语言文字表达及英语读写能力。

岗位职责 1、掌握当日客情及餐饮活动。 2、参与各项前台的工作。发现并上报工作中出现的问题。 3、掌握当天到店及离店的重要宾客，回头宾客。 4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 5、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 6、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 7、在前台及大堂接待及迎送住离店的宾客。 8、协助宾客办理登记入住及离店手续。 岗位要求 1、大专以上学历，有同岗位工作经验2年以上，有良好英文沟通能力。 2、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3、注重细节，工作有责任心，敢于承担责任，执行力较强。 4、有上进心和良好的学习能力和抗压能力。

岗位职责/职位描述 岗位职责 1、负责检查房间状态和所负责区域的工作，确保该区域干净整洁； 2、安排，协调和检查员工的工作； 3、与前台密切合作，确保任何时间段房态的准确性； 4、负责保证楼层布草的供应能满足楼层的需求； 5、确保满足客人合理需求和要求； 6、员工培训等； 7、及时报告工作区域内的消防和其他影响安全的隐患。 岗位要求 1、从事同岗位1年以上工作经验者优先； 2、性格开朗，有良好的个人修养，工作认真负责。 其他要求 年龄要求：28-45岁

岗位职责： 1.对餐厅实行全面管理，确保为客人提供优质餐饮服务，完成每月营业指标。 2.根据制定的服务标准,确保员工对宾客服务的正确性及一贯性。 3.根据接待情况安排班次，合理分工，确保部门平日及节假日期间的正常运营。 4.熟知食品、酒水知识，能够向宾客提供合理的建议。 5.保持并发展客户关系，建立客户档案。处理客人投诉，与客人沟通，征求客人反馈意见。  岗位要求： 1.具备四星级酒店五年以上餐饮专业管理工作经验 2.具备出色的沟通能力和团队协作精神，能够有效管理团队 3.具备良好的解决问题能力，能够在面对挑战是做出快速决策 4.有专业宴会管理及筹建经验者优先。

1、与既有的客户和潜在的客户及合作伙伴保持密切的联系; 2、高效认知和掌握销售线索; 3、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标; 4、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进; 5、积极地传播产品信息，在负责的市场内营造酒店的知名度; 6、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现; 7、主动参与，完成各种销售报告; 8、协助计划和配合销售活动; 9、执行上级要求的任务，完成市场销售目标; 10、遵守酒店的员工守则; 11、遵守酒店的政策及程序; 12、完成上级交给的其他任务;

【岗位职责】 1、负责前台日常运营管理，确保接待工作高效有序进行 2、督导前台员工服务标准执行，处理客户投诉与特殊需求 3、排班管理与考勤监督，协调部门人力调配 4、前台物资管理及设备维护报修 5、审核每日账目报表，确保财务流程规范 6、组织前台人员业务培训与技能提升 【岗位要求】 1、具备酒店前台或相关服务岗位工作经验者优先 2、普通话流利，基础英语沟通能力 3、熟练使用酒店管理系统及办公软件 4、具备较强的服务意识与突发事件处理能力 5、能适应倒班工作制 6、有团队管理经验者优先考虑

岗位职责： 1、负责接听宴会预订电话，接待到店看场地的客户，介绍包厢及宴会厅情况。 2、协助销售经理完成跟单全流程：制定菜单方案、签订合同、收取定金、下发宴会通知单。 3、与楼面经理、厨房保持密切沟通，确保特殊要求（上菜节奏、摆台、过敏源等）准确落地。 4、负责宴会结束后的对账、结账工作，收集客户满意度反馈。 5、定期向老客户发送节日问候及新品推广信息，挖掘潜在消费需求。 岗位要求： 1、中专/高中及以上学历，有餐饮服务或前厅工作经验者优先。 2、1年以上中餐预订、宴会跟单或楼面部长/主任经验。 3、熟练使用Office办公软件及餐饮管理系统。 4、形象佳，性格开朗，具备较强的沟通协调能力。

1. 深入了解酒店的设施设备以及各项提供的服务项目。 2. 深入了解有关当地信息，活动信息，热点信息以及观光和文化活动。 3. 为所有客户安排各种类型的请求，如汽车租赁、机票和火车票、办公服务、美容和理发服务、保姆等。如果需要，安排礼物、维修和购物 4. 安排好酒店的各项趣味活动。了解酒店合同并始终遵守。 5. 告知所有客人相关酒店咨询。能够在客人询问时给予演示。 6. 学会操作PMS系统，当需要的是时候协助客人办理入住和退房。 7. 确保遵从突发事故预防指南。 8. 确保每日日志本、交接本和工作流程表良好保留 9. 能够正确识别出所有回头客、贵宾和万豪旅享家会员。能够了解他们的特殊要求。 10. 完全知晓万豪旅享家、侯爵会和常旅客计划项目。 11. 对于SOP以及LSOP有全面认知。

【岗位职责】 1、负责中餐厅日常运营管理，确保服务质量与顾客满意度 2、监督并指导服务员工作，执行标准化服务流程 3、处理顾客投诉及突发事件，维护餐厅形象 4、协助制定排班计划，合理调配人力资源 5、监督食品安全及卫生标准执行情况 6、完成营业数据统计与分析工作 7、参与新员工培训及团队建设 【岗位要求】 1、具备餐饮服务行业工作经验，有管理经验者优先 2、熟悉中餐服务流程及标准 3、具备较强的沟通协调能力和团队管理能力 4、能适应弹性工作时间，包括周末及节假日 5、工作细致认真，责任心强 6、具备基础的数据分析能力

【职责内容】 工作内容： 1、负责拓展、维护所辖区域内的市场销售，负责开发加盟商、区域代理，贯彻与执行公司销售政策。 2、配合市场部门的品牌宣传、广告策划以及市场销售计划，负责组织执行所辖区域内的产品推广、促销活动，并及时汇总市场活动信息。 3、熟悉所辖区域市场情况，迅速掌握市场行情动态，协助市场策划部完成公司调研工作。 4、负责维护区域内客户关系，积极开发加盟连锁商，并与之建立紧密合作关系。 职位要求： 1、有5年以上化妆品市场开拓及客户销售工作经验，熟悉皮肤管理中心渠道，医学美容中心皮肤科渠道，对接医疗机构，例如整形医院、门诊、光电中心等，有网络资源者优先。 2、熟悉全国范围内某区域的市场情况，具有独立开拓市场能力。具备优秀谈判技巧和交际沟通能力。 3、高度责任心和敬业精神，能承受较大工作压力。 工作时间：弹性工作制，大小周，月休6天

【职责内容】 工作内容： 1、负责所辖区域市场的美容院的开发，公司品牌产品介绍及推广 2、开拓维护市场，完成公司下达的销售指标； 3、负责制定区域美容渠道招商和销售管理工作，提升品牌在其负责区域影响力及业绩； 4、负责区域的市场维护，及相关沙龙、招商会等相关活动的方案的制定 岗位要求： 1、一年以上美容导师或美业渠道市场相关经验，有市场资源优先； 2、熟悉浙江市场，具备优秀的渠道开发和市场开拓能力，勤奋，能吃苦， 执行能力强，能接受省内出差和省外短期出差； 3、反应敏捷，表达能力强，具有较强的沟通能力及交际技巧，具有亲和力，具备一定的市场分析及判断能力，良好的客户服务意识； 薪资待遇：底薪4k-5k+10%-15%高提成+五险+奖金，月均2W± 月休4天 此为新项目，新项目只有单品，为体验式成交

【职责内容】 职责说明： 1.负责终端顾客的面部或身体部位项目的美容仪器操作； 2.负责仪器的日常基础的维护及清洁； 3.解答顾客咨询问题，维护好客情； 4.熟悉操作祛斑、抗衰、补水等光电仪器； 5.负责仪器日常耗材的领用及剩余耗材的汇报。  职位要求：  1.美容行业1年以上工作经验，形象好，气质佳 2.熟悉美容保健相关知识，有医院工作经历或医疗器械销售经验者优先； 3.医疗美容、临床等相关医学专业中专及以上学历； 4.熟悉操作C6/C8/皮秒/brera/热玛吉等仪器 职位标签 多劳多得(底薪+提成)，岗前培训，国外旅游，年终奖金，光电操作师，广州，天河区

【职责内容】 目前杭州有5家分店： 1、萧山区通惠中路218号金马饭店B座4楼cocodemer产后修复专家 2、西湖区文二西路551号1楼A21cocodemer产后修复专家 3、江干区景昙中路9号杭州大厦501城市广场3楼A21 cocodemer产后修复专家 4、下城区武林广场1号杭州大厦B座6楼 cocodemer产后修复专家 5、下城区武林广场1号杭州大厦D座4楼 cocodemer产后修复专家 薪酬标准 1、1-2.5w+（根据店级别不同，薪资不同，薪酬内包含业绩指标也有所不同） 二、招聘方向 1、专业美容美体、spa行业 2、健康养生行业 3、月子会所 4、医院的产康科室 5、奢饰品销售（男性） 6、4星级及以上酒店（男性） 岗位职责: 1、根据客户具体情况，给客户定制相应适合的套餐； 2、接待客户，提供客户咨询，了解客户诉求，解答客户疑惑； 3、客户护理疗效跟踪，为后期续卡打好铺垫，促进成交； 4、运营管理门店基本事宜：员工培训，考核，作息，卫生，检查等  任职资格: 1、年龄28—40岁 2、男女不限 3、品貌端正，形象气质佳。男性身高175cm，女性身高160cm以上。 4、有门店管理运营经验2年以上。带领团队人数不少于8-10人。 5、相关行业经验或高端服务行业经验3-5年以上。 6、大专及以上学历 7、已婚已育者优先。工作时间: 早班：10:00-19:00 晚班：13:00-22:00 做六休一，周一至周天选休 节假日轮休，加班4小时可调休半天，8小时可调休一天