MAJOR RESPONSIBILIES 责任概要:
This position is designed to maximize revenues in all areas of the hotel and maintain high standards of service. Also to ensure effective communications with clients and efficient coordination with departments concerned.
主要职责是以高标准的服务，确保与客户的有效沟通，及与各部门的有效协调。
SPECIFIC DUTIES 工作任务:
1. Become familiar with any assigned sales file, review proposal, and discuss profile on group with the appropriate sales personnel.
熟知所有支配的合同、报价书等，并与相关销售人员讨论跟进。
2. Contact the client / meeting planner by phone to introduce and follow up with a
letter.
主动联系客户/会议策划者，并作出相应的报价跟进。
3. Customize selling approach to the client’s / meeting planner’s needs to maximize sales.
根据客户/会议组织者的需求，做出个性化的方案，以达到销售目标。
4. Specialize Food and Beverage programs by tailoring to fit client’s needs.
以专业、个性化的宴会方案，满足客户的需求。
5. Always ready to anticipate client and guest needs well in advance.
时刻关注客人的需求。
6. Use only hotel approved vendors.
只使用酒店批准的供应商。
7. Acts as a liaison between client / meeting planner and all hotel operations
department.
充当客户/会议策划者和所有酒店运营部门之间的联络者。
8. Always maintain a professional image both in appearance/attire and conduct
when dealing with the client/meeting planner and fellow hotel employees.
始终保持专业形象外观/着装和行为在处理客户端/会议规划者和其他酒店员工问题时。
9. Demonstrate appropriate timeliness in preparing contract to client/meeting
planner within 48hours.
确保在48小时内发送书面的报价书给客户/会议策划人。
10. Return all phone calls the same day
回复所有的电话。
11. Prepare all BEOs and Group Resumes no later than 07 days prior to the group’s arrival.
所有BEO和团队接待通知书必须在团队抵达前7天发送给酒店各运营部门。
12.
Ensure all information is detailed, correct and all billing arrangements are
specified.
确保所有的信息是详细的、正确的和所有费用准确性。
13.
Adhere to mandatory attend the weekly Resume Meeting when a group is
in-house.
坚持强制参加每周内部沟通会议。
14.
Follow up on all changes, deletions, additions, and special requests through
telephone and amendments.
通过电话跟进和修改所有更改、删除、添加和特殊请求。
15. Adhere to hotel policies and procedures.
遵守酒店的政策和程序。
16.
Maintain costs and hotel labor.
维护酒店劳动力成本。
17. Keep the DOM and Event Management Leader informed of any complaint of problem. Resolve function space concerns well in advance of group arrival.
确保市场销售总监和会议统筹总监了解团队任何的投诉问题，并在团队抵达前解决有关会议场地问题。
18.
Meet or exceed monthly Catering Forecast.
完成或超过每月餐饮预算。
19. Make sure that all billing is correct and current prior to a group’s departure; no
adjustments to the Master account.
确保所有账单是正确的。
20. Work within each group’s budget when required.
做好每个团队的收入预测。
21. Provide the highest standards of service without sacrificing quality
在质量保证下提供高标准的服务。
22. Provide a defect free meeting experience for our clients/meeting planner, to be known as the best company with which to do business.
为我们的客户/会议策划者提供优质的会议体验，成为好的合作伙伴。
Profile of Competency
工作能力:
• Ability to communicate effectively in English with guests and hotel staff to their understanding.
用英语与客人和酒店员工有效沟通的能力。
• Good health、Physically active、Good presentation、Neat, well groomed
身体健康，性格活跃，形象好气质佳。
• Computer literate
熟练的电脑操作技能
• Minimum of Two years’ experience in hotel sales field; with 5-star hotel experience preferred.
至少两年的酒店销售经验，五星级酒店工作经验的优先考虑。
