Oversee daily operations of the Executive Lounge, ensuring standardized and efficient service procedures to enhance guest satisfaction.
负责行政酒廊日常运营管理,确保服务流程规范、高效,提升宾客满意度;
Supervise staff adherence to service standards, conduct regular skill training and assessments.
督导员工执行服务标准,定期进行服务技能培训与考核;
Manage lounge inventory, including stock audits, requisition processes, and cost control.
统筹酒廊物资管理,包括备品盘点、申购及成本控制;
Handle guest special requests and complaints, establish VIP guest profiles.
处理宾客特殊需求及投诉,建立VIP客户服务档案;
Coordinate cross-departmental workflows (e.g., F&B, Front Office) to optimize service flow.
协调餐饮部、前厅部等部门工作衔接,优化服务动线;
Monitor compliance with food safety and hygiene standards per hotel SOPs (Standard Operating Procedures).
监督食品安全及卫生标准执行,确保符合酒店SOP要求。