The Role岗位职责:
Be familiar with menus, foodrecipes and other aspects to recommend various foods and beverages to guests.
要熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料
Interact and engage with guests and maintains high quality service standards
与客人互动并保持高质量的服务标准
Support the daily operation in collaboration withthe restaurant supervisors, assist with monthly forecasting, weekly schedule, etc
与餐厅主管合作并支持日常运营,协助完成月度预测、周计划等工作
Handle guest complaints effectively and professionally
有效和专业地处理客人的投诉
Talent Profile 岗位资质:
Preferably has experience working in eithera luxury restaurant or luxury hotel background
有豪华餐厅或五星级酒店工作经验者优先
Master fundamental knowledge of food and beverages and be skilled in service
掌握必需的餐饮酒水知识,有一定的服务技能
Has a passion for Food & Beverage
对餐饮有热情
Loves interacting with guests
喜欢与客人互动
Basic English Skills
基础英语能力
A self-starter and a team player
积极主动,善于团队合作
Work diligently with a positive attitude and willingness to work hard
工作认真,态度端正,吃苦耐劳
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力
Accesses and uses of Sales & Front Office computer programs.
掌握运用销售及前台电脑系统。
Accesses and uses approved computer software.
掌握应用已批准的软件。
Basic Knowledge of Travel Trade Industry.
对旅游行业有基本的了解。
Basic Knowledge of local market, competitors.
对本地市场及竞争者有基本了解。
Good written and verbal Mandarin & English is a must.
良好的中英文口头书面表达能力。
Good Knowledge of computer.
良好的电脑知识。
Good Interpersonal & communicative skills.
良好的交流及沟通能力。
Ability to work independently and as a team.
独立工作的能力及团队工作的能力。