岗位职责： 1、全面负责管理区域内多家酒店运营工作 2、负责运营期间的区域内市场开发和客户维护、确保酒店的平均房价、出租率等达到公司的预期目标 3、根据季节性变化和酒店周边市场环境、制定确实有效的经营策略并执行 4、贯彻执行公司总部的统一质量标准、确保服务、卫生质量达到预定要求 任职要求： 1、大专以上学历、热爱阅读和学习、热爱酒店业、有一定的反思及冲劲 2、中高端连锁品牌城市总经理或区域总经理任职经验

【岗位职责】 1、全面负责白云中餐厅的日常运营管理工作，确保餐厅服务质量和运营效率 2、制定并执行餐厅服务标准和工作流程，监督员工服务规范 3、负责餐厅人员排班、培训及绩效考核，提升团队专业水平 4、控制餐厅运营成本，管理食材采购及库存，确保食品安全与质量 5、处理顾客投诉及突发事件，维护酒店品牌形象 6、配合酒店营销部门开展餐饮促销活动，完成经营指标 【岗位要求】 1、大专及以上学历，酒店管理、餐饮管理等相关专业优先 2、中餐厅管理经验，熟悉餐饮服务流程及标准 3、具备优秀的团队管理能力和沟通协调能力 4、了解餐饮成本控制及食品安全管理相关法规 5、能适应倒班工作制，具备较强的抗压能力 6、具有良好的服务意识和职业素养

【岗位职责】 1、负责悦榕阁店内商品的销售工作，包括但不限于手工艺品、特色礼品、酒店定制产品等，完成月度销售目标； 2、热情接待顾客，提供专业的产品介绍和咨询服务，引导顾客购买并提升客单价； 3、维护店面陈列及商品库存管理，确保货品摆放整齐、充足，定期盘点并上报库存情况； 4、协助处理顾客投诉及售后服务，确保顾客满意度； 5、参与店内促销活动的策划与执行，配合市场部门完成相关推广任务； 6、收集顾客反馈及市场信息，及时向上级汇报销售动态及竞品情况。 【岗位要求】 1、热爱销售工作，具备良好的服务意识和沟通能力，能够与顾客建立良好关系； 2、形象气质佳，举止得体，普通话流利，具备一定的英语沟通能力者优先； 3、具备较强的学习能力和抗压能力，能够适应快节奏的工作环境； 4、有零售或奢侈品销售经验者优先，无经验者可提供培训； 5、工作细致认真，具备团队合作精神，能够服从工作安排。

一、岗位职责 全面负责餐饮运营管理统筹餐饮板块的整体工作，制定年度经营目标、预算、营收及利润指标，对餐饮部业绩、成本、品质、服务负总责。 菜品与出品管理 主导菜品研发、菜单规划、定价及更新，把控出品标准、口味、颜值与稳定性 管理后厨团队，监督食品安全、卫生规范、SOP 流程，严控食材质量 服务体系与客户体验建立标准化服务流程，提升前厅服务品质与顾客满意度，处理重大客诉，维护高端客户关系。 成本与费用管控管控食材成本、人力成本、能耗及物料消耗，优化采购、库存、毛利结构，确保餐饮毛利率达标。 团队建设与管理负责餐饮板块人员招聘、培训、绩效考核、晋升激励与团队稳定 营销与活动策划制定节日、主题、婚宴、商务宴等营销方案，联动市场部提升客流、翻台率与品牌影响力。 运营合规与安全严格执行食品安全、消防、卫生防疫等法规要求，杜绝安全事故与合规风险。 数据分析与改进定期分析营收、客流、毛利、客诉、成本等数据，持续优化运营策略，完成经营指标。

【岗位职责】 1、全面负责中餐厅的日常运营管理工作，包括服务流程优化、人员排班及现场督导 2、制定并执行餐厅服务标准与操作规范，确保服务质量符合品牌要求 3、负责餐厅员工培训与团队建设，提升员工专业技能与服务意识 4、处理客人投诉及突发事件，维护客户关系并提升顾客满意度 5、监督餐厅卫生与食品安全管理，确保符合相关法规要求 6、协助制定并完成餐厅经营指标，控制运营成本 【岗位要求】 1、具备高端餐饮服务管理经验，熟悉中餐服务流程与标准 2、优秀的团队管理能力，能有效激励和培养服务团队 3、较强的沟通协调能力，能妥善处理客户关系与突发事件 4、了解食品安全法规及餐厅卫生管理要求 5、工作细致认真，具备较强的服务意识与责任心 6、能适应倒班工作制，具备抗压能力 7、接受优秀餐厅主管晋升

在规定时间内上交所有客人/员工的事故报告。 Submits all guest/ associate incident reportswithin a set time frame. 根据酒店的遗留物品处理程序处理并报告遗留物品。 Handles and reports “Lost and Found” itemsaccording to the Hotel Lost and Found procedure. 持续监视安全装置中紧急的状况。 Continuously monitors installed safety devicesfor emergency readiness. 熟悉酒店的布局、地址、消防喷洒系统、烟雾测杆器、防火的设备、紧急出口、消防监控室、消防指示器、紧急疏散和公共地址系统、酒店外的紧急集合地点、火/炸弹的威胁、安全程序，酒店的服务电梯以及紧急救护的设备。 Conversantwith every detail of the Hotel layout and the location and function ofsprinkler system and smoke detectors, firefighting equipment and emergencyexits, fire control room and fire indicator panels, emergency evacuation andpublic address systems. 指定突发紧急事件时酒店外的集合地点,并确保每个员工都清楚该地点的位置。 Designates an emergency assembly area outsidethe Hotel and makes aware to all associates of the area. 确保所有客人和客用电梯的安全。 Ensures the safety of all guest and servicelifts. 对酒店车位进行有效的管理控制。 Establishesefficient traffic control at the Hotel driveway. 处理、调查并报告所有有关偷窃、事故、受伤、财产损坏、暴力行为和侵害的事，如有需要的话，协助当地警方对客人、来访者或员工进行询问。 Handles investigation and reports finding onall incidents involves thefts, accidents, injuries, property damages, vandalismand trespassing from guests, visitors or hotel personnel with the assistance oflocal police if necessary.

·         Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 进行开餐准备和菜肴的烹饪，作为厨房团队的一员协助食品装盘工作。 ·         Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。   At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 ·         Prepares kitchen equipment for use 准备厨房设备以便使用 ·         Assembles and prepare ingredients for menu items 为菜单上的项目安排准备原料 ·         Prepares simple food items 准备简单的食品 ·         Prepares food for service 准备食品为客人服务 ·         Portions and plates food 将食品切片并置于盘子上 ·         Assists with checking and receiving goods 协助检查和接收货物 ·         Store goods 储存货物 ·         Maintain storage areas 管理储存区 ·         Clean and store equipment 清洁和储存设备 ·         Clean premises 清洁房屋 ·         Handle waste and linen 处理垃圾和布草 ·         Maintain a hygienic kitchen 保持厨房卫生 ·         Cleans kitchen and equipment 清洁厨房和设备 ·         Maintain high standards of personal hygiene 保持高度的个人卫生 ·         Attends to all briefings 参加所有说明会 ·         Participates in training 参加培训活动 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills   技能要求 ·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或食品上岗证。 ·         Ability to read and write basic English 具有基本的英语读写能力。 Qualifications   学历 ·         Primary Education. 小学程度

岗位职责： 1. 制定销售战略与年度经营计划，分解目标并监督执行，确保公司销售业绩稳步增长； 2.管理销售团队，包括招聘、培训、绩效评估等，提升团队整体战斗力； 3. 深入了解市场动态与客户需求，挖掘潜在客户资源，拓展销售渠道； 4.协调与其他部门（如市场部、客服部）的关系，保障销售工作顺畅开展。 任职要求： 1. 专科及以上学历，市场营销等相关专业优先； 2. 有[4]年以上销售工作经验，其中至少[2]年销售管理经验； 3. 具备优秀的领导能力、沟通协调能力和谈判技巧； 4. 对市场趋势有敏锐洞察力，能快速应对市场竞争变化； 5. 具备良好的职业道德和敬业精神，抗压能力强。

1. 在指定业务范围内规划并发展与公司客房及会议客户的良好关系，从而确保酒店销售指标完成。 2. 监督竞争对手的活动并协助监察市场动态。 3. 建立系统的销售活动计划以更有效的开展客户，从而确保酒店销售额的最大化。 4. 积极发展利用私人关系以扩大客户范围。 5.为了更好地位客户提供服务，加强与前厅、餐饮、客房及其它部门合作配合。

  Basic Function基本职责 Manage and drive the implementation of the hotel’s public relations and media plan to build brand and public awareness of the hotel and its facilities. 实施酒店的公关活动, 做好媒体宣传计划，为饭店的品牌树立良好的公关形象。   Job Specification工作要求 1.Creative writing skills. 创造性的写作技巧。 2.Extensive knowledge of Ad./Media Planning and printing/production process. 丰富的广告媒体计划和印刷生产知识。 3.PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System. 电脑知识：Word, Excel; Web 和基本台式印刷系统知识。 4.Organized, detail-oriented and with good administrative skill. 拥有组织能力，明确导向性的行政管理技巧。  5.Good contacts with local press. 和当地新闻媒体的良好沟通。 6.Extensive experience in hotel work. 深厚的酒店工作经验。 7.Fluent in both written and oral English and Chinese. 中英文口语和书写流利。 8.With strong multi-media network. 拥有强大的大众传媒网络。 9.Knowledge and skill in crisis management. 具备处理危机的知识和能力。  

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 岗位要求 1、本科以上学历，有相同岗位工作经验3年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

Basic Function基本职责 Responsible for managing and developing corporate accounts and corporate meeting accounts within assigned territory / market segment to generate sales and achieve hotel sales plan and profit targets. 在指定范围内负责开展与公司客房及会议客户的良好关系，以确保和增加酒店销售指标完成。   Job Specification工作要求 1. College degree preferably in business administration or related discipline. 大学商务和其它相关专业毕业。 2. 3 years experience in a hotel of international standard. 3年国际酒店经验。  3. Personable, aggressive and assertive. 工作积极主动。 4. Excellent written and oral communication skills. 良好的书写和口头交流技巧。 5. Fluent in English, Putonghua or one other language. 英文及普通或其它一门语言话流利。 6. Understanding the local market landscape. 了解国内市场。 7. Must have strong relationships with key multinational accounts, corporations and commercial houses. 与重要跨国公司有良好的关系。

Basic Function基本职责 1. Oversees and directs all aspects of the Bell service operations 监督和指导行李服务的各方面工作。 2. Lead the coordination of any guests` needs, special requests, and inquiries to ensure superior service and value for our guests. 领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。 Job Specification工作要求 1. Communication skills are utilized a significant amount of time when interacting with others; Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 2. Good writing skills 具有良好写作技能 3. Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 4. Problem solving, motivating, organizational and training abilities 具有解决问题，推理，号召，组织和培训能力 Qualifications – 学历 Diploma in Hotel Administration, Hotel Management or equivalent 具有酒店行政管理，酒店管理或相关的大专学历。 Experience – 经验 2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience. 拥有2 年酒店宾客服务工作经验，包括6 个月管理经验，或与此相当的教育和相关工作经验结合的背景。

Basic Function 基本职责 Responsible for directing and overseeing operational activities affecting guest relations. In the absence of the Head of a unit, monitors activities of same. Represents management in the important area of guest relations with the primary role as “hotel host”, of personally welcoming as many guests as possible and offering services. 负责管理监督客户关系服务的事宜。在宾客服务的重要区域以“酒店主人”的身份亲自欢迎尽可能多的客人并提供服务。   Job Specification 工作要求 College graduate 1.   大学专科毕业 At least 2 years’ experience in a hotel of international standard 2.   至少2年以上在国际标准酒店工作经验 Must be familiar with Front Office operations 3.   必须熟悉前厅部的操作 Personable and charming 4.   气质良好，迷人 Verbal and written facility 5.   口头表达和书面表达能力良好 Able to relate with different types of personalities 6.   能与不同个性的人交流 Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service 7.   精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务

BASIC FUNCTION基本职责 1.Day-to-day secretarial work to include typing, filing, faxes and telephone etc. 日常文秘工作包括打字，整理文件，传真和接听电话等。 2.Arranging internal / external appointments. 安排内外会见。 3.Taking minutes of Department Heads /Ex.Com meeting as requested. 需要时为部门领导会议和行政委员会会议作会议记录。 4. Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate. 必要时配合，协调各部门领导和其它部门的秘书的工作并与他们进行沟通。 5. Understand the responsibilities of other units and departments and co-operate with them. 了解其它部门的职责并与其密切合作。 6. Assess priorities of work and assist in organizing General Manager’s priorities. 确定工作的重要性从而协助总经理安排工作的先后次序。 7.Distribution of memos, letters and other information etc. 分发备忘录，信件和其它信息等。 8. Understand the responsibilities of other sections and departments and co-operate with them. 理解其他部门的工作职责并能与之协调。 JOB SPECIFICATION工作要求 1.  Good image and temperament, good writing style。Have hotel related work experience。CET-6 or bachelor degree in English is preferred。 形象气质好，文笔好，有酒店相关经验（不一定同岗位），英文6级或英文专业本科优先。 2、Master general knowledge of hotel operation and management, and be familiar with hotel secretarial work and administrative management knowledge 掌握酒店经营管理一般知识，熟悉酒店秘书工作和行政管理知识。 3、Master the writing method of practical articles, and understand the reception etiquette and etiquette. 掌握应用文撰写方法，懂得接待礼仪、礼节 4、Be able to handle general documents, correspondence and data, and have good coordination and reception ability. 能处理一般的文件、函电和资料，具有较好的协调、接待工作能力。

接受优秀销售主任晋升为销售经理，或者销售主任候选人。 主要工作职责： 1. 销售管理: 拟定相关销售计划;拟定销售总监审核的主要市场电话销售计划， 致电潜在客户并有针对性的进行销售;以直接邮件的方式提供市场变动的相关信息， 包括竞争对手的趋势等。安排和陪同客户进行酒店的免费参观住宿等行程; 2. 销售目标： 达到会议销售目标并保证与销售计划保持一致的高产量; 3. 销售范围： 公司合作，政府接待和大使馆, 覆盖销售总监直接划分的市场; 4. 销售促销: 促销给予目标客户的相关促销计划; 5. 旅行社/航空公司:与团队活动，促销，参观团等保持良好的合作关系; 6. 将对市场相关信息的变化，竞争对手的趋势和对市场的大致观点提供给销售总监作为回馈意见; 7. 客户关系：与所有客户保持良好的合作关系; 8. 培训: 参加所有季节性的培训和课程，在有需要的情况下进行开会讲解; 把酒店文化和相关知识技能与相关培训联系起来; 9. 竞争对手动向: 保持对竞争对手市场动向得敏感度。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。 10、国际品牌酒店同岗位工作经验优先。

Basic Function基本职责 Manage and drive the implementation of the hotel’s public relations and media plan to build brand and public awareness of the hotel and its facilities. 实施酒店的公关活动, 做好媒体宣传计划，为饭店的品牌树立良好的公关形象。   Job Specification工作要求 1.Creative writing skills. 创造性的写作技巧。 2.Extensive knowledge of Ad./Media Planning and printing/production process. 丰富的广告媒体计划和印刷生产知识。 3.PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System. 电脑知识：Word, Excel; Web 和基本台式印刷系统知识。 4.Organized, detail-oriented and with good administrative skill. 拥有组织能力，明确导向性的行政管理技巧。  5.Good contacts with local press. 和当地新闻媒体的良好沟通。 6.Extensive experience in hotel work. 深厚的酒店工作经验。 7.Fluent in both written and oral English and Chinese. 中英文口语和书写流利。 8.With strong multi-media network. 拥有强大的大众传媒网络。 9.Knowledge and skill in crisis management. 具备处理危机的知识和能力。

Basic Function基本职责 The incumbent is responsible for assisting the MarCom Manager and the Director of Sales and Marketing in all matters relating to public relations, advertising, direct mail, promotions and other marketing communications. 协助市场传讯经理和市场销售总监处理所有与公共关系、广告、邮件、促销和其它市场沟通相关的工作。 Job Specification工作要求 1. Knowledge in print production.了解印刷品及制作相关知识。 2. Must have photography skills，complete hotel shooting work.必须具备摄影技巧，熟练完成酒店产品拍摄。 3. Knowledge in Photoshop, InDesign, Illustrator, Flash.熟练使用Photoshop, InDesign, Illustrator, Flash等相关软件。 4. Creative and work independently.富有创造力，能独立完成工作。 5. Assit daily marcom work.协助市场传讯日常工作。 6. Video editing Knowledge would be a plus.具备视频编辑能力者优先。 7. Relevant work experience is preferred.有相关工作经验者优先。

Made personal banquet sales plan according to the group's market development plan. 根据本组市场开发计划，制定个人宴会销售活动计划. Develop new customers and stabilize old customers to achieve the set sales revenue target of banquets and conferences. 通过开发新客户，稳定老客户，以力争达到所确定的宴会、会议销售收入目标. Report market information to the Director of Banquet Sales and Conference coordination, including market conditions, competitors, customer feedback, etc. 向宴会销售及会议统筹总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等. Maintain a high level of contact with customers under the jurisdiction by means of outbound sales, telephone contact and letters. 以外出销售、电话联络和信函等方式与所辖区客户保持高度联系. Handled calls and letters from customers. 处理客户的来电、来函. Coordinated and arranged large-scale activities and VIP reception for clients under my control in the hotel. 协调安排自己所辖客户在酒店的大型活动及VIP的接待工作. Be familiar with the classification of my own customers, the demand characteristics of each customer and the main competitors. 熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手. Qualifications 任职资格 College degree or above. Working experience in front desk, sales, public relations, etc. 大专以上学历。有从事酒店前台、销售、公关等部门的工作经历. Good knowledge of hotel sales, hotel management, tourism economics, tourism psychology, public relations, etc. 具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备. Understand contract law, enterprise law, tourism law and related laws and regulations concerning foreign affairs. 了解合同法、企业法、旅游法以及有关涉外法规. Capable of market investigation and prediction, able to grasp market dynamics, make comprehensive analysis, and put forward corresponding measures and reasonable suggestions in time. 具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议. Strong language skills, capable of writing market research reports, drafting work plans, summaries and business reports.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力.

1. Ensures the efficient and effective management of the sales division towards the attainment of the overall company objectives and operational goals. 2. Develops strategies for forecasting and analysing sales needs and developing effective product responses, delivery systems and methods of measuring and evaluating results. 3. Plans, develops and executives marketing plans to provide direction and a specific plan of action. 4. Develops new and/or improved products to improve the competitiveness and maximise profitability; promotes marketing awareness and clearly communicates the marketing objectives to support the achievement of plans and sales goals. 5. Plans, manages and evaluates the financial operations of the sales division to ensure cost effectiveness and optimum utilization of resources. 6. Prepares and presents an annual profit plan/budget for approval. 7. Monitors and controls expenditure, identifies significant deviation(s) and determines the reason(s) for such deviation(s). Authorizes variances or takes corrective measures to stay within the allocations and ensures that results produced continue to justify expenditure. 8. Develops implements and evaluates short-term tactics and long-range sales plans and programmes focused on customer needs and expectations. 9.  Identifies and researches practical and academic trends as they related to the hospitality/service industry. Forecasts impact on previously established company needs, current policies and programme /product design. 10. Identifies the needs for timely adjustment of marketing plans and priorities to meet the changing economic and competitive conditions. 11. Directs the development of effective public relations, advertising and promotional campaigns utilising a variety of media resources to support the organisation in reaching its stated objectives; develops systems to measure and evaluate the effectiveness of media campaigns, the utilisation, acceptance and consumer popularity of new/improved product lines and the net effect on the property’s position in terms of increasing competitive advantage. 12.  Provides direction, leadership and support to division associates; plans, supervises and evaluates their work; develops, communicates and enforces policies, priorities, procedures and administrative standards; provides training and creates opportunities for growth and development; defines job authorities, assigns accounts and market segment responsibilities; sets individual goals and establishes standards of performance; approves all personnel action (including promotions, demotions, discipline and involuntary terminations).

Main Duties /主要职责 1. Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行 ： ※Bedroom service 卧室服务 ※Bathroom service 卫生间服务 ※Valet service 洗衣服务                                                                                         ※Cleaning service 清洁服务 ※Linen maintenance 布巾维护 2. Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 3. Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 4. Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 5. Distribution and collection of keys 分发和收集钥匙。 6. Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 7. Solve employee grievances 解决员工受到的不公正待遇问题。 8. Perform Room allocations 分配客房 9. Perform Room inspections 检查客房 10.   Prioritise arrival rooms 排列抵店客人客房的优先顺序。 11.  Liaise with Front Office for guest and resort requirements 配合前台满足度假村和客人的要求。 12.   Ensure guest valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。  13. Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning,  room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 14. Manage all special requests made by guests 处理客人所有的特殊要求。 15. Ensure consistency within the department 确保部门内工作的一致性。 16. Management of lost property for the resort 管理度假村的遗失财物。 17. Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识。 18. Maintain adequate stock levels 保存充足的用品存货。19. Complete stock takes as required 按要求完成库存盘点工作。 20. Conducts shift briefings to ensure resort activities and operational requirements are known 进行交接班说明，确保了解度假村的工作和运营需求。 21. Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 22. Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。 23. Strengthen learning business management skills, inspection, supervision, and set strict demands on the subordinate implementation system, polite manners and APPEARANCE, and constantly improve the quality of health, implementation of reward and punishment systems, improve work efficiency                                                                                        24. 加强业务管理技巧的学习，勤检查、勤督促、严格要求下属执行岗位责任制，礼貌礼节及仪容仪表，不断提高卫生质量，落实奖惩制度，提高工作效率.     25. Inspections found problems reported and handled in a timely manner, coordinate and work in other departments, carry forward the spirit of solidarity 。                                        勤巡查，发现问题及时汇报及进行处理，协调好和其它部门的工作，发扬团结互助精神。 26. Check information, work diary, about work issues, do a good job upload release and an explanation of                                                                                                                                查阅相关工作资料，工作日记，了解工作问题，做好上传下达及相关解释工作。 27. Plan monthly employees work shift table, human and material resources of the plan to use, cost control Department. Issuance of working tools and work back to the library, is responsible for cleaning machinery maintenance, maintenance of the work of this Department                                                    计划编制每月员工上班轮班表，做好人力物力的计划使用，控制部门成本. 做好工作用具的发放及回库工作，负责好本部门清洁机械的保养、维护工作。   28. Fire protection work well within the scope of this part, eliminate potential accidents, on the work of staff is responsible for the safety                                                            做好本部范围内的消防安全检查工作，消除事故隐患，对部门员工的工作安全负责 29. Fill out a project maintenance and logs for the day, doing shift work                                           填写好工程维修单及当天的工作日志，做好交接班工作                                                                                                                30. In accordance with resort standards for customer service.                                                          度假村标准进行对客服务。   31. Day of daily reports to the floor manager                                                  每日向楼层经理汇报当日工作                                                                                                                                                               Qualification: 任职要求 1. High School or Diploma in Resort Administration, Resort Management or equivalent 高中文化或度假村行政管理，度假村管理或相当的大专学历。   2. 2  years housekeeping experience preferably in a resort of similar size and complexity and including supervisory experience or training.   拥有在相似规模度假村2年客房工作经验，包括的管理经验或培训经验。   3. Good communication, 具备良好的沟通。   4. Fluent in English speaking and writing. 具备良好的英语水平。

Main Duties /主要职责 1. Oversee the implementation of laundry standards and procedures 监督洗衣房各项标准和工作程序的执行 。 2. Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 3. Maintain a current and thorough knowledge of all laundry systems 对洗衣系统有最新和全面的知识。 4.    Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 5.    Distribution and collection of keys 分发和收集钥匙。 6.    Management of all incoming and outgoing calls to Laundry Department 管理洗衣部门所有的呼入和呼出电话。 7.    Solve employee grievances 解决员工受到的不公正待遇问题。 8.    Direct task allocations and change according to volume and peak periods 依据工作量和高峰期等因素对工作进行分配及变更。 9.     Perform quality inspections 进行质量检查。 10.   Prioritize VIP or difficult guests 优先服务贵宾或难应付的客人。 11.   Liaise with Housekeeping for guest and resort requirements 配合客房部满足度假村和客人的要求。 12.   Ensure laundry valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。 13.  Co-ordinate special projects (eg equipment routine service; stock inventories) 协调特别项目(如设备常规检修；存储用品)。 14.  Manage all special requests made by guests 处理客人所有的特殊要求。 15.  Ensure consistency within the department 确保部门内工作的一致性。 16.  Ensure you have complete knowledge of room types, layouts and facilities and the location  of these 确保具有客房类型，设计，设施和位置的全面知识。 17.  Supervise laundry storage areas 监管洗衣房存储区。 18.  Maintain adequate stock levels 保持足够的库存水平。 19.  Complete stock takes as required 按要求完成库存盘点工作。 20.  Maintain stock levels 维持存货水平 21. Conducts shift briefings to ensure resort activities and operational requirements are known 进行交接班说明，确保了解度假村的工作和运营需求。 22.   Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 23.   Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。 24.  Finish extra tasks arranged by superior randomly. 完成上级临时安排的其他工作任务。 Qualification: 任职要求 1. High School or Diploma in Resort Administration, Resort Management or equivalent 高中或度假村行政管理，度假村管理或相当的大专学历. 2.  2 years laundry experience preferably in a resort of similar size and complexity and including supervisory experience or training.   最好拥有在相似规模度假村2年洗衣房工作经验，包括的管理经验或培训经验。

Main Duties /主要职责 1. Assists in establishing standard policies and procedures for recruitment, develops and implements recruitment and screening system. Ensures timely recruitment of staff. 制订与完善员工的招聘与筛选程序，协助制订招聘的标准制度与程序，保证新员工的及时招聘。 2. Prepares to receive new associates, prepare new staff welcome kit, opens and maintains a file for each associate, up to date personal record for all associates. 准备新员工欢迎手册，办理员工登记手续，建立和维护每个员工的档案，保持新报道的员工日期最新化。 3. In charge of new staff check in and issues clearance form to leaving associates, collects all resorts-issued items from leaving associate and records receipt of such items, updates all leave records of associates to ensure that all leaves are promptly cleared. 负责新员工入职以及离职员工手续办理，收齐离职员工所有度假村给予的项目，并记录每一项目的收条, 更新所有离职员工的记录并保持离职手续迅速进行。 4. Ensures staff compliance with resorts policies and procedures as well as with government regulations pertaining to employment practice. 确保员工服从度假村的政策和手续以及政府有关雇用的规章制度。 5. Contacts the Health Quarantine for associate pre-employment medical check-up. 联系健康检疫站进行有关员工首次报到的医疗检查。 6. Prepares and maintains the Human Resources Manual for the resorts, seeing that its philosophy, policies and procedures are carried out. 准备和维护人力资源部手册，并保持其条理性, 政策程序的贯彻执行。 7. Maintains and updates legal documents, policies and procedures and other personnel matters. 管理和更新法律法规文件、度假村规章制度与工作程序，以及其它人事文件。 8. Prepares and submits periodic personnel reports such as turnover, personnel inventories, recruitment, and staff accident. 定期准备并提交人事报告，汇报如人员流动，年假，加班，招聘新员工和员工事故情况。 9. Follows up closely the end of probation period date and end of contract date. 密切跟踪员工试用期或合同的到期期限，并跟进实施。 10. Assist in establishing personnel department budget. 协助计算人力资源部所需预算。 11. Monitors the staff performance review.   监督对员工工作表现的评估。 12. Analyzes resorts manpower requirement and recommends selection activities to meet the requirement. 对度假村的员工需求数量作宏观分析，并根据需要提出调整建议。 13. Reviews personnel policies, procedures and practice. Recommends changes, modification or update information to the Human Resources Manager. 研究有关人事方面的政策规定以及相关操作程序与惯例,如有改动变更或最新规定，及时向人力资源经理汇报。 14. Regularly inspects staff restaurant, locker rooms, restrooms and other staff facilities to ensure that they are well maintained and used. 定期检查员工餐厅、更衣室、休息室和其它员工便利设施并保持其良好维护和使用。 15. Monitors and reviews resorts benefits and compensation and recommends to the Human Resources Manager of the changes as appropriate. 监督度假村的员工福利和补助情况。如有变化，向人力资源经理汇报。 16. Monitors the follow up of the attendance of the staff and submit Annual Leave report to HR manager timely. 监督员工考勤记录，管理员工各种假期并定期向人力资源经理提交报告。 17. Responsible for current and resigned staff monthly payroll and submit Human Resources Manager for reviewing. 负责在职及离职员工工资计算并及时提交人力资源经理审核。 18. Keeps track of associates’ birthdays and give proposals to celebrate them on a monthly basis. 保存员工的生日日期，每月定期发送员工生日名单，并根据每月的基础建议员工的庆祝活动。 19. Actively participates in the organization of all staff activities. 积极参与组织度假村所有员工活动。 20. Actively participates in the Associate Opinion Survey and provides suggestions to improve associate situation. 积极参与员工意见考察和提供改善员工情况的建议。 21. Receives visitors and candidates in a professional manner as well as ensure the prompt, efficient and courteous delivery of service to them. 以专业的方式迎接视察员和求职应征者，以及为其提供迅速，有效礼貌的服务。 22. Counsels resorts personnel as needed in the area of career planning, job transfer, staff relations and legal requirement related to personnel. 对度假村员工进行人事咨询，包括工作岗位的选择、调动工作、同事关系以及有关人事法律、法规等方面。 23. Implements an effective staff relations and motivation program in the resorts. 促进员工关系、调动员工积极性。 24. Develops and implements programs to ensure staff security and safety. 制订并完善员工安全保障制度。 25. Disseminates information regarding staff activities, resorts personnel policies, procedures, and any information related to employer-associate relations. 及时准确向员工作好人事宣传工作，如通知举办活动或公布人事新举措。 26. Responsible for Staff’s Social Insurance declaration and payment. 负责员工社保费用的申报及支付。 27. Complete extra tasks arranged by superior. 完成上级安排的其他工作任务。 Qualification: 任职要求 1. College graduate, preferably in Resorts Management or equivalent in experience. 大专毕业, 热于从事度假村管理或有相关经验 2. Minimum 2 years’ experience in Human Resources, at least 1 year in managerial capacity. 2年以上人力资源工作经验, 1年以上管理经验 3. Good communication, presentation and organizational skills. 具备良好的沟通、组织和演讲技巧。 4. Fluent in English speaking and writing. 具备良好的英语水平。