1.Assists the General Manager in theoverall running of the hotel by participating in the decision-making related tothe hotel policy, philosophy, directions, goals and objectives and by takingappropriate action for their implementation as directed..通过参与酒店的规定，经营理念\目标和目的的决策，协助酒店总经理保障酒店正常运行。有房务部相关工作经验。
2. Oversees the performance of theRooms Division (the Front Office Manager, the Executive Housekeeper, the GuestServices Manager, the Security Manager, SPA ) and F&B Departments. Providesguidance and assistance in the execution of their responsibilities and helpsthem set their respective departmental objectives.
辅佐房务部门（前厅经理，行政管家，安全部经理，水疗部）和餐饮部门的表现，指导和协助他们设立部门目标、履行职责。
3. Directs and controls allsubordinate Rooms and F&B associates to ensure that all day-to-dayoperational matters are handled on time and guest expectations are met.
管理并指导房务部和餐饮部门的员工，以确保所有营运日常事务及时处理，客户期望得到满足。
4. Oversees the quality, consistency and presentation in the outlets underhis/her responsibility to ensure that they conform to the requisite standardsof the hotel and meet or exceed customer expectations.
监督外包单位的服务质量、服务标准以及实际操作，以确保其提供符合酒店规定的服务标准，确保其达 到或超过顾客的期望。
5. Coordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities.
协助市场营销部做好针对客房和餐饮年度优惠促销活动的制定。
6. Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control.
监督并确保维护酒店设施设备，并协助相关部门做好酒店布草在有关部门的盘存和控制。
7. Assists in the preparation of the hotel’s annual budget; morespecifically prepares, monitors and controls the budgets of the Rooms Divisionand F&B Departments.
协助编制酒店年度预算，尤其是编制和控制房务部和餐饮部的预算。
8. Participates in the preparation of the annual business plan in theapproved corporate format, including explanations, comparison analysis andvariances.
参与批准酒店年度经营计划，包括对年度计划的差异分析和解释。
9. Reviews operational reports daily.
审阅每日营收报告。
10. Maintains and efficient administration by preparing and submittingoperational reports on time.
准时提交各类报告确保行政管理的有效性。
11. Reviews the property status with the individual department headsunder his/her responsibility to ensure that the quality and service standardsare maintained throughout.
通过检阅各独立部门在其部门领导的管理下所产生的酒店营运数据来确保酒店的服务质量和服务标准。
12. Reviews the guest ratings and follows up accordingly to correctproblem areas.
关注客户的评价并跟进，使酒问题得到及时纠正。
13. Monitors the guests’ correspondence for the hotel and ensures thatany problems/shortcomings are quickly identified and resolved, with feedbackgiven to the guest accordingly. 管理客户的对酒店的留言或信件，确保问题/缺点能够得到快速的呈现并解决，使顾客能够得到及时的反馈，维护悦榕集团的服务品质及标准。
