You are invisible image of CHAO, voice of CHAO brand. Handle all phone calls promptly according to CHAO Hotel Standards. Coordinate with other Departments of the Hotel including Front Office, Sales and Housekeeping. Agent have to be proactive in up selling and work towards maximization of revenue Ensure all input in Oasis are done according to guidelines and standards. Assist check on the pricing strategy of competitor hotels.
Good interpersonal skills through the phone. Able to compile reports as required using computer software. You are fluent in English and Chinese, independent solve the little matters. Fully understand hotel booking needs. You know how to confirm each individual bookings throuhg the phone.
Fluent in English and Chinese
Good Writing Skills
Experience in Front Office
Progressive Attitude
您是CHAO无形的形象,名副其实的代言人。您将CHAO品牌通过每一次通话传达给对方。您是名副其实的联络员,负责协调各个运营部门的关系,是您将前厅部,销售部和客房部联系了起来。能积极主动促销并根据标准录入系统数据资料的准确,同时最大化酒店收入。协助了解竞争对手酒店的价格策略。
良好的电话沟通技巧。熟练应用办公室软件。良好的英语和中文表达,书写能力。对于酒店预订工作有完整的理解。具备独立解决问题的能力。
流利的中英文
良好的写作能力
前厅部工作经验
积极的态度
中餐厅-粤风阁经理 (本岗位薪资面议)
任职资格:3年以上星级酒店中餐厅工作经验包括管理经验
岗位职责:管理中餐厅日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。
Job Knowledge/Skill/Experience:
3 years related experience, including supervisory experience
Job Description:
Manage Chinese restaurant operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals.
任职资格:
1、会计,财务或相关专业的学士学位。注册会计师或中级会计师职称优先。
2、4年酒店会计或审计工作经历,至少有一年类似管理经验。
3、具备财务运营经验者优先考虑
岗位概述:
1、为管理层提供及时的财务分析,以便有效的作出决策。准备所有酒店的所有法律和管理文件。设定财务策略包括信息技术策略以帮助业务发展和阶段性的审核。
2、协助管理各项目财务工作。
Job Knowledge/Skill/Experience:
1、Bachelor’s degree in Accounting, Finance or related field. CPA preferred.
2、4 years in hotel accounting or audit with at least one year in similar supervisory role
3、Some finance operation experience.
Job Summary:
1、Provide management with timely financial analysis for effective decision-making. Prepare all statutory and management requirements of Hotel. Develop financial strategies including IT strategies to help develop the business and review periodically.
2、Provide assistantance for all project.
A shift a day, you manage a section of our kitchen and ensure that our Food & Beverage concept tranlates into exceptiopnal Dining Experiences. Your passion for Quality inspires others to excell.
You have worked for some of the most established Food & Beverage operators on the market. You keep yourself aware of the latest trends in recipes and products. Your cooking skills are equally excellent in presentation and in taste.
International or Local Five Star Hotel
Pationate about Food
Quality minded
Curious
Understanding Chinese and Western Cuisine
您每日都要对我们厨房部门的运营工作进行管理,频率为每日一次,并确保将餐饮理念诠释为卓越的用餐体验。您追求质量的热情将激励其他人在这方面做得更好。
具有在最具发展的餐饮运营商处工作的经验。紧跟食谱与产品的最新潮流。厨艺在卖相与口味方面俱佳。
五星级酒店工作经验
热衷于食物
注重品质
求知欲强
熟悉中西式菜系
· Assists in managing the day-to-day operation of the Food and Beverage sections and informs the Director of Food and Beverage or designate, of any major decision taken which did not require his/her action and any other relevant information
· 协助处理餐饮部门的日常事物,通报餐饮总监或其代理不需要其处理的主要决定和其它相关信息。
· Assumes the duties and responsibilities of the Director of Food and Beverage or Food and Beverage Manager in his/her absence
· 在餐饮总监或餐饮经理缺席时代理其职责。
· Assists Manager in developing popular menus and beverage lists offering guests value for money in accordance with IHG guidelines.
· 协助经理按照洲际酒店集团的指导纲要制定深受欢迎且物有所值的菜单和酒水单。
· Assists Manager in planning and organizing successful Food and Beverage activities in the hotel and overseas
· 协助经理在酒店和国外策划和组织成功的餐饮活动。
· Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results
· 主持每日例会,餐饮部会议以及为获得最好成绩所需的其它会议。
· Attends and participates to other meetings as required by the administrative calendar
· 根据行政管理活动时间表按要求参加所有其它会议。
· Assists Manager in keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters
· 协助经理更新酒店规章制度的文件及所有与餐饮部相关的文件。
· Assists Manager in setting Food and Beverage goals and developing strategies, procedures and policies
· 协助经理制定餐饮目标和发展策略,工作程序和规章制度。
· Assists Manager in determining the minimum and maximum stocks of all food, beverage, material and equipment
· 协助经理确定所有餐饮,材料和设备的最低和最高存货标准。
· Assists Manager in settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines
· 协助经理按照洲际酒店集团的指导纲要制定所有餐饮和设备的采购标准。
· Participates in the preparation of the hotel's revenue plan and marketing programs
· 参与酒店的收入方案和市场计划的编制工作。
· Monitors local competitors and compare their operation with the hotel Food and Beverage operation
· 监测本地竞争对手的餐饮运营情况,并与酒店进行比较。
· Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
· 通过商业杂志和现场拜访不断的了解酒店和餐厅领域内餐饮准备和服务方面的潮流,系统,操作和设备。
· Performs related duties and special projects as assigned
· 执行分配给的相关职责和特殊项目。
· Works with Manager on manpower planning and management needs
· 和经理一起进行人力规划和管理需求。
· Works with Manager in the preparation and management of the Department’s budget
· 和经理一起编制和管理部门预算。
· Experience working in Intercontinental Group hotels is preferred
· 具备洲际集团旗下酒店工作经验优先考虑
OVERALL OBJECTIVES
This position is responsible to coordinate and manage the day to day maintenance and up keep of the hotel as it pertains to engineering.
The job of Director of Engineering is executed satisfactorily when:
There are no serious incidents or accidents.
No serious guest complaints regarding maintenance issues.
POMEC costs remain within budget.
The team is motivated and efficient.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Director of Engineering fulfils their role as a Talent Development Ambassador when:
They actively support and implement Talent Development initiatives as a part of their daily activities.
They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
They support and initiate transfer, cross exposure and task force assignments for their team.
They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
MAIN RESPONSIBILITIES
Ensure preventive and corrective maintenance of the real estate.
Represent the engineering function within the hotel’s executive committee.
Ensure the production and supply of energy at all times.
Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to the guest contact and safety.
Optimise maintenance costs.
Participate in projects, track renovation projects.
Accept all kind of necessary maintenance tasks.
Propose operating budget and investment budget.
Select end recruit suitable employees for the department using prescribed set of policies and procedures.
Conduct monthly departmental meetings with the team in order to review the monthly achievements and areas for improvement.
Conduct annual performance evaluations.
Comply with all Kempinski company policies.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.