职位描述： 1、全面负责中餐（潮粤菜系）及宴会的运营和管理，带领服务团队，完成销售业绩。  2、负责确立中餐及宴会的经营管理方针、发展方向、组织机构和完善长远规划及年度经营计划并实施。  3、负责建立健全内部的组织系统、运行机制、各项规章制度及人员架构。  4、负责研究并掌握市场变化及其发展趋势，制定价格体系，适时提出阶段性工作重点，并组织实施。  5、审定市场营销方案，不断开拓市场，完成中餐销售业绩。  6、熟悉中餐及宴会经营运作的各个环节，对中餐经营有独特的想法，能够有效控制各项经营成本，提高员工水平和服务质量。  7、建全物资管理制度，对中餐厅及宴会厅的设备、物资、用具等严格管理。 8、塑造良好的餐饮服务形象，与社会各界人士保持良好的公共关系。  9、负责重要客人的接待等工作。   10、负责完成直属副总经理安排的工作任务。  职位要求： 1、有高端会所或餐饮行业中餐店长的工作经验。 2、精通中餐服务及销售的业务知识，具有丰富的社会餐饮管理经验。 3、不断提高餐饮销售业绩和用餐客人满意度。 4、为增加餐饮销售业绩，不断提出富有创意的餐饮理念，及实施完成各类促销活动。 5、熟练掌握预算分析、成本控制技巧 。 6、具备较强的抗压能力及团队管理能力。

ESSENTIAL FUNCTIONS 主要职责： 1. 对所负责的市场区域不断深入开拓及挖掘，并将开拓结果向市场销售总监汇报。 Deeply develop and explorer new potential markets for Sales responsible area and report the results and performance to Director of Sales & Marketing. 2. 每周有效安排销售活动并追踪成果：按计划走访新老客户，宴请目标客户及安排客户参观，跟进客户反馈及落实部门改进，为公寓持续增加生意。 Monitor catering sales team weekly effective sales activities (sales call, ENT, site inspection, events survey and follow up) and sales results, to ensure to solicit business for the apartment for both rooms and food & beverage. 3. 每日按计划高效走访客户并追踪结果，以期在客房及餐饮上为公寓寻求更多的业务。 Arrange daily effective sales activities and sales results to assigned accounts, to ensure to solicit business for the apartment for both rooms and food & beverage.  4. 确保对于竞争对手活动、市场信息、客户及行业信息的时时关注, 安排市场拓展、客户拜访等，确保对于潜在客户市场的全面覆盖，确保完成各项销售指标。 Ensures complete awareness by sales team on competitor’s activities, marketing information, accounts and industry information at all times, complete marketing development, visit accounts etc., to ensure efficient execution of all potential coverage, to ensure meet sales targets. 6. 熟知缦合品牌标准。  Ensure fully aware of the MAHAl's brand standards.   KNOWLEDGE AND SKILLS 任职要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大学毕业文凭或酒店管理毕业证书 Experience 工作经验： -Minimum of 2 years Sales management experience, preferably in luxury hotel brand, residence and knowledge of luxury industry. 至少两年以上的销售管理经验，有豪华酒店、公寓品牌管理经验优先,了解对奢侈品行业。  Skills and Abilities 技能及能力： -Ability to read, write and speak English. Good Communications skills and Computer skill. 英语听说读写能力及良好的交流沟通能力和电脑操作水平 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。

SSENTIAL FUNCTIONS 主要职责： 1. 对所负责的市场区域不断深入开拓及挖掘，并将开拓结果向市场销售总监汇报。 Deeply develop and explorer new potential markets for Sales responsible area and report the results and performance to Director of Sales & Marketing. 2. 每周有效安排销售活动并追踪成果：按计划走访新老客户，宴请目标客户及安排客户参观，跟进客户反馈及落实部门改进，为公寓持续增加生意。 Monitor catering sales team weekly effective sales activities (sales call, ENT, site inspection, events survey and follow up) and sales results, to ensure to solicit business for the apartment for both rooms and food & beverage. 3. 每日按计划高效走访客户并追踪结果，以期在客房及餐饮上为公寓寻求更多的业务。 Arrange daily effective sales activities and sales results to assigned accounts, to ensure to solicit business for the apartment for both rooms and food & beverage.  4. 确保对于竞争对手活动、市场信息、客户及行业信息的时时关注, 安排市场拓展、客户拜访等，确保对于潜在客户市场的全面覆盖，确保完成各项销售指标。 Ensures complete awareness by sales team on competitor’s activities, marketing information, accounts and industry information at all times, complete marketing development, visit accounts etc., to ensure efficient execution of all potential coverage, to ensure meet sales targets. 6. 熟知缦合品牌标准。  Ensure fully aware of the MAHAl's brand standards.   KNOWLEDGE AND SKILLS 任职要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大学毕业文凭或酒店管理毕业证书 Experience 工作经验： -Minimum of 2 years Sales management experience, preferably in luxury hotel brand, residence and knowledge of luxury industry. 至少两年以上的销售管理经验，有豪华酒店、公寓品牌管理经验优先,了解对奢侈品行业。  Skills and Abilities 技能及能力： -Ability to read, write and speak English. Good Communications skills and Computer skill. 英语听说读写能力及良好的交流沟通能力和电脑操作水平 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。

Major Responsibilities 主要职责：  To ensure that standard performance are efficient and consistently pursued. 确保持续为客人提供高标准服务。 Aware of all in house VIP, to ensure that all of their special F&B needs and request are delivered and fulfilled during their stay. 清楚公寓所有的VIP贵宾，确保满足他们在店其间的特殊餐饮要求。 Lead by example, motivated and train staff to achieve revenue goal and service standards. 以身作则，激励和培训员工达到服务标准。 Clearly indicates and communicate his/her direction and goals to his/her staff and constant follow up. 清楚地将自己的指示和目标要求告诉员工并随时掌握事情的进展情况。   Job Specification 职位要求: Minimum of 3 years hotel and/or japanese restaurants experience. 至少三年同等职位酒店或日料餐厅工作经验。 Good communication skills and service oriented. 具有良好的沟通能力和服务意识。 Fluent in japanese. 日语口语流利。

岗位职责 1.落实岗位责任制和运行规程，确保所管辖的配电、水暖、空调、锅炉系统的正常运行。 2.实施管理范围内设备的维修保养计划，保证这些计划按预定的规范要求，按时按质完成。 3.对酒店改造工程，外包大修工程应积极组织人员密切配合，保证施工质量与进度。 4.制定本班组的备品、备件计划。 5.检查所辖范围内的设备运行状况、环境卫生、安全保障，杜绝非公务人员进入机房，保证设备安全。 6.组织实施工程部领导的运行调度指令和日常维修改造指令，并监督、检查完成情况。 7.监督管控酒店游泳池水质，达到正常使用标准。 8.完成工程部经理安排的工作任务。 任职资格 1.大专以上学历，从事设备管理工作5年以上。 2.有强烈的事业心与责任感，对工作一丝不苟，任劳任怨。 3.具有空调，给排水等系统设备的操作维护、管理知识。 4.对酒店机电工程设备、建筑设备等的布局、功能有较深的了解，具有较强的综合分析、判断能力和应急能力，具有协调运行班组人员关系、合理调配人力和一定的组织管理能力。 5.身体健康，精力充沛。

岗位职责： 1、遵守俱乐部和本部门的销售流程及有关规章制度，服从管理，积极维护俱乐部形象; 2、负责市场调研与分析，深度开拓市场资源。 3、熟悉俱乐部各项业务及卡种，积极接待参观顾客，全程陪同来访，按照销售程序引领客人参观俱乐部并提供相关会员卡咨询服务工作; 4、负责会员卡的销售工作，并认真填写每日工作记录和有关销售报表，做好店内、外销售、电话销售与陌生拜访工作; 协助制定年度、季度、月度营销计划;完成并突破业务指标。 5、负责会员卡消费项目核销工作，及时跟踪会员卡使用情况。 6、做好俱乐部潜在客户的发掘、销售渠道的开发及维护工作等;做好会员资料的管理及跟踪服务工作，与会员保持良好的关系，定期与会员联系，及时解答会员提出的问题并提供相应服务; 7、在销售过程中遇到问题及时上报，积极为俱乐部经营管理工作提出合理化建议; 8、积极参与俱乐部对外宣传、推广、销售活动; 任职要求： 1、具有良好职业道德和沟通能力，强烈的服务意识，注重细节管理，且有清晰的管理思路； 2、具备较强的应急处理能力，较强的跨部门/项目处理能力； 3、性格开朗，有良好的个人修养，工作认真负责，作风正派； 4、奢侈品牌酒店/公寓工作3年以上经验； 5、形象气质佳； 6、大专及以上学历； 7、有高端会所会籍销售或客源经验者其他条件可适当放宽；

1.做好本专业日常管理工作； 2.负责酒店内部装饰、装修及维护保养工作； 3.做好材料消耗统计及能源控制工作； 4.每月按照计划维护保养（冰箱、冷库、制冰机、净水器、热水器、冰柜） 5.做好督导、检查、实施，做好维护保养记录,上报工程部文员存档； 6.负责维修材料及配件的采购计划，质量检收； 7.及时完成做好上级布置的临时性工作及紧急工作的处理；

岗位职责 1.审核酒店所有收入，控制内部招待及员工用餐。 2.审核由出纳制定的每日现金收入报表。 3.根据餐饮收益日报、夜审前厅收益日报、夜审信用卡报表及现金报表审核各种付款方式是否正确。 4.编制每天收益报表。 5.编制收银员现金收溢或缺月报表。 6.登记每日信用卡明细、银行对帐单，对信用卡进行核对。 岗位要求 1.大专以上学历，财务或相关专业。 2.酒店财务1年以上工作经验。 3.熟悉国家相关法规，熟练掌握相关软件技能。 4.熟悉酒店财务与税收制度，能够全面掌控整套财务流程。 5.具有很强的财务，税务策划能力。 6.具有良好的沟通与表达能力、较高的专业技巧、对工作严谨、认真细致、责任心强。

岗位职责 1.负责开餐前的传菜准备工作，并协助值台服务员布置餐厅和餐桌、摆台及补充各种物品，做好全面准备。负责将厨房蒸制好的菜肴食品准确及时地传送给餐厅值台服务员。     2. 迎接问候宾客，并将其领入座位并协助领班或餐厅经理对客订座，并合理分配。 3. 熟知菜单、食品配方及其它方面的知识，以向宾客推荐各种食品及饮料。 4. 清洁并擦亮所有器皿。 5. 保持工作场地及餐具室内物品的齐全、干净、整洁。 6. 负责吧台酒水的申领，补充和日常保管工作。 7. 从仓库内领取物品。根据餐厅的规定来摆放餐桌。 8. 依照餐厅制定的标准程序和方法为宾客提供优质的酒水服务，和宾客交谈，回答宾客提出的问题。 9. 熟悉餐厅制定的标准程序和方法为宾客提供各类优质的酒水饮料的原料、制作、价格和所配相应的杯具，向宾客推销。 10. 向宾客提供礼貌周全的服务，对于宾客的要求、不满和需要及时做出回应及时向领班或餐厅经理汇报。 11. 记住所有宾客和常客的姓名，接受电话订座，使用最好的电话谈判技巧。 任职资格 1.经过餐饮服务培训。 2.有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3.掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4.工作主动、热情、认真，责任心较强。 5.身体健康，仪表端庄。

岗位职责 1、协助宴会主管、经理做好宴会厅宴会准备、接待工作  2、负责做好宴会物资的日常管理与维护工作、宴会前准备、服务接待工作 3、严格遵守宴会的各项规章制度及要求 4、准时到岗，参加每日例会，执行经理、副理、主管例会提出的工作要求 5、带领员工做好营业前的准备工作，按照规格要求检查宴会厅卫生，并及时补充各种所需物品 6、听取客人信息，根据客人的需求及时为客人提供个性化、超值化的服务 7、服从上司工作调配，发扬团队协作精神 8、与宾客保持良好关系，认真听取宾客对服务的意见，及时填写宾客意见表，并向上级汇报 9、 积极参加本部门组织的各种培训活动，不断提高服务技能技巧 10、投入会议中的服务工作，及时的满足客人需求，为客人最大化的创造便利，保证对客服务的满意度 11、当班结束后，与下一班做好交接工作，营业结束后做好收尾工作 12、清楚宴会服务的标准，并按标准服务 13、负责宴会厅餐具、物品的收集、整理和保管工作 14、完成上级领导交给的其他工作 岗位要求 1、具有同等酒店同岗位2年以上的工作经验，了解宴会的专业知识，熟练掌握本部门的技能技巧；  2、具备良好的组织协调能力； 3、普通话标准

ESSENTIAL FUNCTIONS主要职责： -Benchmark the residence and departmental learning function regularly 定期考核公寓及各部门的培训状况及成果。 -Determine performance gaps and conduct learning needs analysis on the regular basis 以员工的实际工作表现与标准之间的差距为基准来进行培训需求分析。 -Helps drive service quality assurance program 帮助推动服务质量保证程序 -Partners with department heads and superiors to determine performance gaps and learning needs. 与部门经理和上级合作，确定绩效差距和学习需求。 -Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis. 参与确保各部门持续进行必要的培训和学习。 -Trains managers to train their employees in the needed skills area. 指导部门经理能够培训员工所需的技能领域。 -Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires. 管理有效的标准培训计划，确保标准培训手册定期更新，新员工培训清单及时提交。 -Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps. 通过快速创建和发展针对绩效差距的学习项目，为学习需求设计解决方案。 -Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change. 通过测量结果和监控行为变化来评估培训计划和举措的效果 - Ensure all compulsory training programs are conducted according to corporate policy. 确保给员工提供必修培训课程，并确保员工按照政策完成该课程 -Assist Human Resources Manager and leadership team in conducting leadership competency trainings： 协助人力资源经理及管理层会开展以下领导力培训： -Market the learning function’s programs and initiatives 宣传推广培训课程及其他学习项目 -Organize Manager in Training (MIT) Program selection and coordinate with Leadership Teams and department heads to ensure the program takes place as per the standards. 组织管理培训生项目的甄选，并根据标准，与管理层及部门经理合作以确保管该项目的顺利开展及完成。 -Coach and develop Designated Trainers (DT) in their role and responsibilities 开展“部门培训员”项目，指导部门培训员使其适应并胜任该工作职责。 -Create and adhere to an annual budget for all training programs, initiatives, and learning resources 制定年度培训预算，并确保所有的培训课程、学习项目及资源都参照预算进行。 -Prepare and produce monthly, quarterly and yearly training calendars that reflect performance gaps and learning needs 按照分析的培训需求来制定月度、季度及年培训计划并及时与各个部门分享。 -Responsible for external cross training coordination. 负责协调及安排员工店内及店外的交叉培训。 -Coordinate and organize programs facilitated by internal and external trainers 协助内部及外部培训师组织并开展培训课程 -Assist in designing and implementing grooming standards 协助设计并执行仪容仪表标准 -Assist with annual performance review, goal setting and development plan 协助完成年度绩效评估、目标设定和发展计划 -Plan and organize all employee actives include annual party, family day, sport day, talent show, etc. 策划及组织员工活动，包括年会，家庭日，运动会，才艺秀等。 -Responsible for employee recognition program: EOM&MOQ nomination and selection；tracing and celebrating employees’ anniversary and prepare employee birthday celebration party such as distributing birthday list, birthday gifts, etc. 负责员工认可项目，例如每月最佳员工及季度最佳经理的提名及选举；提醒及安排员工的服务周年庆祝 ;准备员工生日的相关事项，例如：发生日名单及生日礼物。 -Responsible for sharing information in all HR social media accounts to keep it active and interactive 负责更新人力资源部社交媒体，确保内容有不断地更新并与员工在社交媒体进行互动。    KNOWLEDGE AND SKILLS任职要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大学毕业文凭或酒店管理毕业证书 Experience 工作经验： -Minimum two years in current role or has working experience in hotel or residences operation management position. 至少在当前职位有两年经验; 或是公寓及酒店运营管理的经验。 Skills and Abilities 技能及能力： -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。 -Good oral communication skill in Chinese & English. 良好的中英文口头沟通能力。 -Good English business writing skill 良好的商务英语写作能力。 -Good knowledge of Word, Excel and PowerPoint 熟知电脑操作及办公软件应用。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解公寓的所有活动； 3、熟悉公寓有关客房销售的各项政策； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻公寓的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、高中以上文化程度； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓公寓各项对客政策、设施设备及服务种类以及总台工作程度和规范。

ESSENTIAL FUNCTIONS 主要职责： 1. Ensures the delivery of brand promise and provides exceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 2. Provides excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。 3. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 4.  Establishes a rapport with guests maintaining good customer relationship. 与客人建立并保持良好的客户关系。 5.Works closely with other Outlet Managers in a supportive and flexible manner. 以支持和灵活的态度与其他经理紧密合作。 6. Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 7. Assist the restaurant manager with creative suggestions and ideas. 协助餐厅经理提出富有创意的建议和想法。 8.Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 9. Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to. 协助与厨房针对每日营运和质量控制进行密切沟通。 NON-ESSENTIAL FUNCTIONS 其它职责： 1.Set up good relationship with all the department , and keep smooth working 与各部门建立良好合作关系和团队精神，使工作顺利进行。 2. Ensures high standards of personal presentation and grooming. 确保保持高标准的个人形象和仪容仪表。 3. Carries out any other reasonable duties and responsibilities as assigned by superior manager. 完成上级领导分配的其他合理的职责和任务。   KNOWLEDGE AND SKILLS 任职要求： Education 教育水平： -College graduate or Certificate in Hotel Management.   大学毕业文凭或酒店管理毕业证书   Experience 工作经验： -Minimum one year working experience in similar 5-star hotel or residences.  至少一年工作经验在同级五星级酒店或公寓   Skills and Abilities 技能及能力： - Ability to read, write and speak English. Good Communications skills and Computer skill.  英语听说读写能力及良好的交流沟通能力和电脑操作水平。 -Marcom experience will be priorities consider. 有营销经验优先考虑。 - Being calm and patient and be of service passion. Team player. Being fair and      responsible. Be passion and love working.   冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。 - High sense of responsibility, enterprise and dedication, enthusiastic and active working      attitude.   具有高度的责任心、进取心和敬业奉献的精神，热情主动的工作态度。

岗位职责/职位描述 E SSENTIAL FUNCTIONS主要职责： -Benchmark the residence and departmental learning function regularly 定期考核公寓及各部门的培训状况及成果。 -Determine performance gaps and conduct learning needs analysis on the regular basis 以员工的实际工作表现与标准之间的差距为基准来进行培训需求分析。 -Helps drive service quality assurance program 帮助推动服务质量保证程序 -Partners with department heads and superiors to determine performance gaps and learning needs. 与部门经理和上级合作，确定绩效差距和学习需求。 -Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis. 参与确保各部门持续进行必要的培训和学习。 -Trains managers to train their employees in the needed skills area. 指导部门经理能够培训员工所需的技能领域。 -Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires. 管理有效的标准培训计划，确保标准培训手册定期更新，新员工培训清单及时提交。 -Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps. 通过快速创建和发展针对绩效差距的学习项目，为学习需求设计解决方案。 -Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change. 通过测量结果和监控行为变化来评估培训计划和举措的效果 - Ensure all compulsory training programs are conducted according to corporate policy. 确保给员工提供必修培训课程，并确保员工按照政策完成该课程 -Assist Director of Human Resources and leadership team in conducting leadership competency trainings： 协助人力资源总监及管理层会开展以下领导力培训： -Market the learning function’s programs and initiatives 宣传推广培训课程及其他学习项目 -Organize Manager in Training (MIT) Program selection and coordinate with Leadership Teams and department heads to ensure the program takes place as per the standards. 组织管理培训生项目的甄选，并根据标准，与管理层及部门经理合作以确保管该项目的顺利开展及完成。 -Coach and develop Designated Trainers (DT) in their role and responsibilities 开展“部门培训员”项目，指导部门培训员使其适应并胜任该工作职责。 -Create and adhere to an annual budget for all training programs, initiatives, and learning resources 制定年度培训预算，并确保所有的培训课程、学习项目及资源都参照预算进行。 -Prepare and produce monthly, quarterly and yearly training calendars that reflect performance gaps and learning needs 按照分析的培训需求来制定月度、季度及年培训计划并及时与各个部门分享。 -Responsible for external cross training coordination. 负责协调及安排员工店内及店外的交叉培训。 -Coordinate and organize programs facilitated by internal and external trainers 协助内部及外部培训师组织并开展培训课程 -Assist in designing and implementing grooming standards 协助设计并执行仪容仪表标准 -Assist with annual performance review, goal setting and development plan 协助完成年度绩效评估、目标设定和发展计划 -Plan and organize all employee actives include annual party, family day, sport day, talent show, etc. 策划及组织员工活动，包括年会，家庭日，运动会，才艺秀等。 -Responsible for employee recognition program: EOM&MOQ nomination and selection；tracing and celebrating employees’ anniversary and prepare employee birthday celebration party such as distributing birthday list, birthday gifts, etc. 负责员工认可项目，例如每月最佳员工及季度最佳经理的提名及选举；提醒及安排员工的服务周年庆祝 ;准备员工生日的相关事项，例如：发生日名单及生日礼物。 -Responsible for sharing information in all HR social media accounts to keep it active and interactive 负责更新人力资源部社交媒体，确保内容有不断地更新并与员工在社交媒体进行互动。    KNOWLEDGE AND SKILLS任职要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大学毕业文凭或酒店管理毕业证书 Experience 工作经验： -Minimum two years in current role or has working experience in hotel or residences operation management position. 至少在当前职位有两年经验; 或是公寓及酒店运营管理的经验。 Skills and Abilities 技能及能力： -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。 -Good oral communication skill in Chinese & English. 良好的中英文口头沟通能力。 -Good English business writing skill 良好的商务英语写作能力。 -Good knowledge of Word, Excel and PowerPoint 熟知电脑操作及办公软件应用。 

ESSENTIAL FUNCTIONS主要职责： Assisting the team of Marketing Communication in daily operations, ensuring timely completion of all department tasks in adherence to standards. Executing assigned duties aligned with the MAHA's objectives and business direction for optimal outcomes. Sustaining effective communication and cooperation with relevant departments. 在日常工作上，协助市场传讯负责人，保证部门内所有任务按照标准准时完成。完成分配的任务，与缦合北京俱乐部及行政公寓的目标和营业方向一致，以争取最佳的效果。保持与各相关部门的良好沟通合作。 Administrations 行政工作 1.       Reception and response: encompassing inquiries from guests, not limited to phone calls, emails, in-store or external communication channels.接听及反馈：不限于电话/邮件/店内或新媒体外部客人询问。 2.       Assisting in the preparation, submission, initiation of both internal and external documents pertaining to departmental matters. 协助负责部门的内外部文件准备、请示、立项、验收等流程。 3.       Up-keeps departmental filing and tracing system for all related information and documents. 更新存档部门所有相关信息及文件。 4.       Maintains the office tidiness and ensuring sufficient office supply and equipment maintenance. 保持办公室的清洁、整齐，同时确保充足的办公文具及设施设备的正常使用。 5.       Assist in updating the content of the official social media accounts and Zhiketong platform for administrative apartments. 协助行政公寓官方自媒体账号、直客通平台内容更新。 Coordinating 协调工作 1.       Coordination and support for the head of marketing communications or designated manager, in order to comprehend monthly and annual market objectives of the department.对市场传讯负责人或指定经理进行协调支持，了解部门月度及年度市场目标。 2.       Understanding the executive apartment brand and products and identifying potential target audience. 了解行政公寓品牌及产品，潜在目标人群。 3.       Providing support for both pre and post-market activities, as well as on-site execution coordination. 支持市场活动前后期任务跟进，以及现场执行等配合工作 4.       Possessing adequate writing abilities to craft press releases and possess basic Chinese-English translation skills. 有一定的文字撰写能力，可独立撰写新闻稿，可具备基础中英翻译能力。 5.       Actively completing assigned tasks within the given time frame and maintaining effective communication with the team.可在时效内根据任务节点，主动完成分配的工作，并与团队保持高效沟通 6.       Taking proactive measures to handle media requests received and provide support to other departments regarding marketing communication.独立主动处理收到的媒体要求，或其他部门关于市场传讯的支持。 7.       Supporting the designated manager in ensuring updated information and data are entered into the system.支持指定经理确保更新信息及数据在系统内录入。 8.       Candidates with a foundation in aesthetics, including basic skills in image editing, video filming, and editing, will be given preference.  具有审美基础，如具备图片编辑、视频拍摄和剪辑基础的候选人给予优先考虑 9.     Additionally, candidates with prior experience in the luxury hotel brand's marketing communication department will be given priority consideration.有奢华酒店品牌市场传讯部经验的候选人给予优先考虑 Guiding Principles 指导原则 1.       Proactive, possessing a righteous demeanor, harboring an unyielding desire for personal growth whilst perpetually aligned with the collective objectives of the team.积极主动，态度端正，有成长意愿并始终与团队目标保持统一 2.       善于沟通，对生活方式、奢华酒店、高端人群市场了解或保持积极兴趣 Proficient in the art of communication, well-versed in the realms of refined hospitality, luxurious accommodations, and cultivating an unwavering fascination for the realm of the discerning elite. 3.       Conducts day to day business and internal/external relations with the code of conduct and Guiding Principle in mind in the spirit of “One Team, One Way”. 根据行为准则及指导原则本着“One Team, One Way”与内部/外部进行日常业务沟通。 4.       Active participation in the implementation of the residence’s CSR initiatives on environment through the reduction in the consumption of consumables (electricity, gas, water, office supplies and others), proper disposal of wastes in accordance with the established guidelines. 积极参与公寓的企业社会责任活动，通过减少消耗品使用，（电、气、水、办公室供应品及其他），根据指导方针适当降低浪费。 NON-ESSENTIAL FUNCTIONS其它职责： 1.       Maintains the highest standards of professionalism and compliance of established guidelines and standards related to the residences. 在公寓客人，同事，员工及雇员沟通时保持高标准的专业性、道德准则及态度。 2.       Attends training programs as set by the residences and departments. 参加公寓及部门设置的培训计划。 3.       Fully complies with the dress code and grooming standards and business etiquettes as required by the residences. 完全遵守公寓要求及商务着装的仪容仪表标准要求。 4.       To be aware of the residences hygiene, food and fire safety control and security standards and procedures in handling complaints or emergency situation. 处理投诉及紧急情况时，了解公寓卫生，食品，消防及生命安全标准和程序。 5.       Be familiar with and comply the residence’s environment management system . 熟悉了解公寓的管理系统。 KNOWLEDGE AND SKILLS任职要求： Education 教育水平：Degree  大学本科 Experience 工作经验： Skills and Abilities 技能及能力： ·         Computer literate (Word, Excel, PowerPoint) 计算机操作 ·         Oral and written fluency in English and Chinese 良好的中英文口语及书写能力 ·         Self-starter 积极主动 ·         Good social skills 具备良好的社交礼仪 ·         Team Player 团队合作 ·         Goal oriented 目标明确 ·         Ability and willing to work long hours 可接受长时间工作的意愿和能力 ·         Letter writing skills 信件书写能力 ·         Everyone employed at MAHA CLUB & RESIDENCES has a responsibility towards Food Safety within her/his working area, whether it be through record keeping, safe food preparation, storage and service, training,  monitoring, communication, facilitating or  improve Food Safety. 在缦合北京俱乐部及公寓工作的每一个人在各自的工作中都有责任致力于食品安全卫生的工作。我们可以通过各种不同的方式为达到食品卫生安全做出不同的努力，比如：保持各种数据的记录、安全食品的准备、库存服务、培训、监督、宣传以及各种其他推动或改进食品安全的其他实际的操作等的能力。

ESSENTIAL FUNCTIONS主要职责 -Welcome and greet guests, greet them by name and familiarize them with their preferences 欢迎并问候客人称呼他们的名字并熟悉他们的喜好 -Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners 熟知空间功能的预定流程以及A La Cart服务菜单的明细及价格与会籍经理保持密切联系实时为住户更新黑金卡的使用及权益 -Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc. 以高效的方式协助客人办理入住确保传递的所有信息是完整和准确的协助销售经理完成房间的交接手续完成欢迎礼物、房间钥匙、服务手册、保修册、楼书、注册文件等 -Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience 处理客户的日常报修及投诉积极有效的跟进与闭环与相关部门友好协作维持住户的居住体验 -Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents 节庆活动的前期准备与参与悉知活动内容及流程并向住户发送邀请 -Adapt to shift changes and other reasonable work requirements from operations as required by operations 根据运营的需要适应班次的调整、随着运营所产生的其他合理的工作要求 KNOWLEDGE AND SKILLS任职要求 Education 教育水平    High school education or equivalent experience. 高中或以上学历。 Experience 工作经验    Minimum one year in current role 至少在当前职位有一年经验; Skills and Abilities 技能及能力    Good Communications skills and Computer skill 良好的交流沟通能力及电脑使用能力    Driving license is preferred 有驾驶证优先考虑    Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心具备服务热情。有强烈的事业心与责任心具备团队精神秉公办事。

Key Responsibilities 主要职责          1.In absenceof Chef, conductsshift briefings to ensure relevant activities and operational requirements areknown 在厨师长缺席时进行交接班说明，确保了解相关的活动和运营要求。 2. Prepares, cooks, serves and stores the following dishes. 进行菜肴的制作、烹饪、上餐和存储工作。 3. Provides direction to the Kitchen helpers, including Commis, Cooks,Kitchen Attendants. 指导厨房帮手的工作。   Required Skills 技能要求                  1. Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或食品上岗证。 2.Problem solving and training abilities. 解决问题和培训的能力。 3.Diploma or Vocational Certificate in Culinary Skills or related field. 餐饮技能或相关专业的大专或职业证书。

1.负责中式热菜成品的烹制，根据食品的不同风味严格进行多样化烹制，保证菜肴的质量。 Responsible for cooking hot dishes of All Day Dining Restaurant, strictly diversified cooking according to different flavors of food, to ensure the quality of dishes. 2.协助厨师长控制每日申请单和厨房内部转货单。 Assist the Chef to control daily requisition and internal transfer. 3.按照员工的知识和技能标准分配和指派任务。 Assign and assign tasks according to employee knowledge and skill standards. 4.负责热菜部分食品原材料的采购下单与库存管理工作。 Responsible for hot food raw material purchase order and inventory management. 5.负责厨房热菜部分设备与用具的维护、清洁与保养工作； Responsible for the maintenance, cleaning and maintenance of the hot dish equipment and utensils in the kitchen; 岗位要求： 1.受过餐饮专业培训，精通一种菜系的制作工艺。受过烹饪专业训练，并具有业务创新能力。 Have received professional training in catering, and be proficient in the production process of one kind of cuisine. Have been trained in cooking, and have the ability of business innovation. 2.具有较高的职业道德水准、吃苦耐劳，能与同事和平共处，具有较强的敬业精神。 With high professional ethics, hard-working, able to coexist peacefully with colleagues, with a strong professional dedication.

岗位职责： 1、负责接听日常工作的电话，解决处理日常工作的问题； 2、熟悉公司所有应急预案处置程序，并能熟练的运用预案处置突发事件，达到临时指挥目的； 3、负责及时准确的汇报日常工作，传达布置上级领导交办的工作，并做好各值勤岗位日常管理和协调工作； 4、认真做好交接班工作，认真填写《值班记录》及《系统运行登记表》等。 5、熟练掌握楼内备用钥匙、门禁系统的分布状况及使用程序，并做好备用钥匙的日常管理工作； 6、认真参加每周例会，汇报总结每周工作； 7、积极参加消防、治安等专业培训，不断提高业务素质和业务知识； 8、熟练掌握重要联系人员电话和安全设施、设备分布情况，定期巡视更新； 任职资格： 1、具有2年以上相关工作经验，有消防中控证，退休军人优先； 2、处理事情要迅速、果断、准确； 3、具有较好的协调能力，服从工作安排。

Under the guidance and supervision of the Director of Sales & Marketing, Sales Managers or any assigned Manager, the Sales & Marketing Administration Assistant is responsible for the coordination of the sales and operations process including external and internal documentation preparation and distribution, etc.  He/she is also responsible to assist Director of Sales & Marketing, Sales Manager or assigned Manager in all aspect related to Sales. 在市场销售总监，销售经理或任何指定的经理的指导和监督下，负责协调销售和运营过程，包括外部和内部文件的准备和分发等, 还负责协助市场销售总监、销售经理或指定的经理在所有方面与销售有关的。

岗位职责 1、熟悉餐饮日常工作内容，做好卫生打扫及备品的准备工作。 2、掌握酒单知识能够为宾客提供规范化，标准化的服务。 3、爱护餐厅的设施设备，出现隐患及时上报。 4、检查交接服务用品，做好每月盘点工作。 5、参加培训并尽快提高自身的业务水平。 6、认真完成上级交办的工作任务。 7、做好宾客档案，积极与宾客沟通。 岗位要求 1、有1年以上工作经验。 2、大专以上文化程度，具有高级英语水平。 3、具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养。 4、能够按服务标准进行工作,反应灵敏,机智灵活。

ESSENTIAL FUNCTIONS主要职责： -始终确保提供一个礼貌及专业的服务。 Provides a courteous and professional service at all times. -以礼貌、高效的方式处理客人和员工的要求，如果不能马上找到解决办法，则及时进行汇报。 Handles guest and employee enquirers in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. -与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. -充分熟悉公寓的每一个细节布局，其位置及功能：喷淋系统及烟雾探测器；灭火器材及紧急出口；消防控制室和消防指示仪表板；紧急疏散/公共广播系统；紧急集合区；消防/炸弹威胁和安全程序；电梯；紧急报警电话号码；急救设备。 To be fully conversant with every detail of the Residences layout and the location and functions of: -Sprinkler system and smoke detectors -Fire fighting equipment and emergency exits -Fire control room and fire indicator panels -Emergency evacuation / public address systems -Emergency assembly area outside hotel -Fire / bomb threat and security procedures -Lifts -Emergency phone numbers -First aid equipment -为客人及员工提供财产安全，使其免遭破坏，偷窃及任何犯罪行为。 To safe guard the guest and employees’ property from vandalism, theft and any kind of crime. -配合主管完成各类突发事件应急处置。 Cooperate with the supervisor to complete all kinds of emergencies. -为客人及业主提供安全舒适的居住体验。 Provide a safe and comfortable living experience for the guests and the property owners. -确保包括贵重物品在内的L&F物品的安全。 Ensure the safety of valuables and L&F items. -帮助并为客人引路。 To be helpful to guests or patrons to the various outlets or functions. -确保员工按照MAHA政策和程序上下班打卡。 To ensure that employees punch in / out and following established policy and procedures of the MAHA. 监测和控制所有员工、访客和承包商从员工通道进出公寓区域。 -To monitor and to control the movement of all employees, visitors and contractors leaving or entering the residence through the staff entrance. -以准确有效的判断、处理各项工作。 To handle all tasks with diplomacy, tact, appropriate discretion and efficiency. -按照公司规定的政策和程序，协助检查员工所携带的包裹/物品及更衣柜。 To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures. -严格记录和控制从员工入口及卸货处进出的访客的物品。 To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the employee entrance or loading dock. -确保未经允许的人员不得进入楼层和办公区域。 To ensure that unauthorized personnel do not gain access to the floors and back of the house areas. -确保承包商和访客用有效证件换取访问证后，方可从员工通道和卸货口进入。To Ensure that contractors and visitors must exchange valid identification for a visitor pass before entering through the staff passage and unloading port -应准确了解外部承包商所做设备安装、工程项目及公寓改造项目的地点、情况。 To be aware of all locations of residence equipment installation, residence project or renovation which will be handled by outside contractors. -确保公寓和工作区的清洁。 To ensure the cleanliness of working areas and residence premises. -用对讲机联络，保持对公寓周边地区的监测和控制。 To monitor and to control the situation around the residence by radio telecommunication. -检查并确保所有监控录像设备正常运行。 To check and to ensure that all CCTV recording is properly operated. -检查紧急报警电话情况。 To check Operator of emergency phone alarms. -确保任何时间车道畅通，交通流量顺利。 To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times. -当职期间，确保所有活动和各项功能正常运行。 To ensure to check all current events, activities and functions at the time of the duty. -确保安全通道无异常情况。 To ensure that the emergency escapes doors are secured. -确保无闲杂人员进入行李房，消防出口，前台和宴会厅。 To ensure that no unauthorized persons stray into luggage rooms, fire exits, bell counter or function rooms. -在大厅前疏导交通，引导司机，确保门前车道不被堵塞。 To guide drivers and ensure smooth traffic control in front of Main Entrance. -控制公寓周围停车，采取必要行动移开未经允许停放的车辆。 -To  control parking along the residence premises and take necessary actions to remove unauthorized   KNOWLEDGE AND SKILLS任职要求： Education 教育水平： -High school education or equivalent experience. 高中或以上学历。 Experience 工作经验： -Minimum two years in current role 至少在当前职位有两年经验 Skills and Abilities 技能及能力： -具有良好的应变反应能力。 Good strain response ability -具备基本电脑操作知识。 Requires knowledge of the basic ability to operate computer. -具备基本英语听说读写能力。 Be basic in reading, speaking and writing English. -冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。 Calm patience and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 

ESSENTIAL FUNCTIONS主要职责： -Welcome and greet guests, greet them by name and familiarize them with their preferences 欢迎并问候客人，称呼他们的名字并熟悉他们的喜好 - Familiar with operating system, such as billing system, reservation system and MAHA APP 熟练的使用操作系统，例如入账系统，预定系统，缦缦APP以及其他工作系统 -Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners 熟知空间功能的预定流程，以及A La Cart服务菜单的明细及价格；与会籍经理保持密切联系，实时为住户更新黑金卡的使用及权益 -Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc. 以高效的方式协助客人办理入住，确保传递的所有信息是完整和准确的；协助销售经理完成房间的交接手续，完成欢迎礼物、房间钥匙、服务手册、保修册、楼书、注册文件等 -Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience 处理客户的日常报修及投诉，积极有效的跟进与闭环；与相关部门友好协作，维持住户的居住体验 -Arrange and update newspapers in public areas, assist guests to order other magazines and newspapers (if necessary) 公共区域报纸的更新与摆放，协助住户预定其他的报纸及杂志（如需） -Charge collection and registration, billing (if necessary); Including but not limited to assessment fee, heating fee, maintenance & cleaning fee, etc. (We will continue to improve the fee list and collection process according to the actual operation situation in the future) 费用的收取及登记、开票（如需）；包括但不限于物业费，取暖费，维修费，清洁费 等。（未来根据实际运营情况将不断完善费用列表及收取流程） -Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents 节庆活动的前期准备与参与，悉知活动内容及流程，并向住户发送邀请 -Adapt to shift changes and other reasonable work requirements from operations as required by operations 根据运营的需要，适应班次的调整、随着运营所产生的其他合理的工作要求 KNOWLEDGE AND SKILLS任职要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大学毕业文凭或酒店管理毕业证书 Experience 工作经验： -Minimum one year working experience in similar 5-star hotel or residences. 至少一年工作经验在同级五星级酒店或公寓 Skills and Abilities 技能及能力： -Ability to read, write and speak English. Good Communications skills and Computer skill. 英语听说读写能力及良好的交流沟通能力和电脑操作水平 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。

ESSENTIAL FUNCTIONS主要职责： The Housekeeping Supervisor coordinates and supervises all Service Associates in the Residential Public Area, guest rooms, MAHA Club and back of the house area including linen room; ensure proper completion of all tasks. Responsible for the cleanliness and maintenance of all public areas, landscape and back of the house areas, being in charge of the uniform and linen laundry, in accordance with the standards, guidelines and policies established by MAHA Club & Residences， and the Residences in order to ensure friendly, efficient and customer orientated service in a clean and orderly environment. 公寓客房部主管负责协调、督导所有公共区域及为户内提供MAHA私属服务的员工，确保完成被赋予的所有工作项目。及本地公寓所制定的标准、方针、政策, 公共区域主管负责公寓所有公共区域、园区、后勤区域的清洁及维护及员工制服的送洗及发放，以确保公寓在整洁有序的环境里，为我们的住户及客人提供友善、高效的顾客第一的服务。 KNOWLEDGE AND SKILLS任职要求： Education 教育水平： -At least middle school education 初中学历起 Experience 工作经验： -Minimum 3 years international class hotel or residences housekeeping working experience 至少3年国际品牌酒店或公寓客房部的工作经验 Skills and Abilities 技能及能力： -Ability to read, write and speak Chinese. Good Communications skills 中文听说读写能力及良好的交流沟通能力 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事