Administration
行政管理
- To ensure that the Food and Beverage activities are
aligned with the respective Corporate Strategy, and that the Hotel Actions have
been implemented where appropriate.
负责确保餐饮部的运作与酒店的战略发展一致，进行恰当实施步骤。
- To represent the Food and Beverage function on the
hotel's Executive Committee.
酒店执行委员会餐饮部的代表。
- To oversee the preparation and update of individual
Departmental Operations Manuals.
负责监督更新各个从属部门劳动力。
- To conduct regular divisional communications meetings
and ensure that departmental briefings and meetings are effective and conducted
as necessary.
负责部门内部有效沟通，确保部门必需的会议有效开展。
- To ensure that guest history files are maintained
and utilised.
确保客人资料已存档并随时保持更新。
Customer
Service
以客为尊
- To ensure that all associates deliver the brand
promise and provide exceptional guest service at all times.
确保随时为客人提供品牌和礼和专业化的服务。
- To ensure that associates also provide excellent
service to internal customers in other departments as appropriate.
确保员工对酒店内部客人即其他部门同事提供同样的优质服务。
- To spend time in public areas observing associate -guest
interaction and talking with guests, working through Heads of Department to
coach associates in guest service skills as necessary.
注意观察员工与客人的互动，加强与客沟通。必要时到各部门去观察并员工以提升服务技巧。
- To handle all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
礼貌而高效的处理顾客和员工的投诉，确保问题得到圆满解决。
Financial
财务管理
- To maximise associate productivity through the use
of multi-skilling, multi-tasking and flexible scheduling to meet the financial
goals of the business as well as the expectations of the guests.
培养多技能和能担当多项任务的员工并灵活调度，以满足酒店的财务目标以及客人的
期望。
- To ensure that each revenue generating department (e.g.
Outlet, Bar) is operated in line with maximising revenues and profit through
upselling, pricing activities and proper yield management, while delivering on
the brand promise.
通过向上销售，定价活动和适当的收益管理，确保每个收益部门（如餐厅、酒吧）的利益最大化。同时保持品牌承诺的服务。
- To ensure that each cost centre (e.g. Stewarding) operates
with the lowest possible cost structure while also delivering on the brand
promise to the guest.
确保成本中心（如餐务部）的营运费用最小化，同时也需要保持品牌承诺的服务。
- To coordinate the preparation of the Annual
Business Plan for Food and Beverage.
负责准备和调整每年的餐饮部商业计划。
- To strategically analyse business performance to
facilitate accurate and meaningful forecasting, involving the respective Heads
of Department as appropriate.
从战略上分析经营业绩以便进行准确的预测，包括相关部门负责人。
- To proactively manage costs based on key
performance indicators, working through the respective Heads of Department as
appropriate.
通过主动管理以主要绩效指标的成本为基础，通过相关部门经理负责执行。
- To ensure that all hotel, company and local rules,
policies and regulations relating to financial record keeping, money handling
and licensing are adhered to, including the timely and accurate reporting of
financial information.
确保酒店所有财务记录、处理和经营都遵守酒店和地方性法规、国家政策和法规，包括对财务信息及时准确地作出报告。
Marketing
市场销售
- To prepare, utilise and update an Annual Marketing
Plan, broken down as necessary by division and/or department.
针对不同的部门情况，筹划、更新年度市场计划。
- To constantly evaluate local, national and
international market trends, vendors and other hotel operations to make sure
that the hotel’s own operations remain competitive and cutting edge.
不断评估本地、国内及国际市场的趋势，供应商和其他酒店运营，确保酒店的运作保持竞争力和领先地位。
- To encourage Heads of Department to look for
Marketing and Public Relations opportunities to increase awareness and
ultimately business.
鼓励部门经理通过寻找市场和公共关系的机会提升酒店知名度和最终业务量。
- To actively participate in weekly yield and revenue
management meetings, overseeing the appropriate pricing structures to maximise
yield and overall profits.
积极参加每周的管理层效益会议，制定合适的价格使收益达到最大化。
- To entertain frequent and potential customers, in
liaison with the Marketing Department.
与销售部紧密合作，招待常客和潜在客户。
Operational
营运管理
- To ensure that all company minimum brand standards
have been implemented, and that optional brand standards have been implemented
where appropriate.
确保所有公司达到最低的品牌标准，而可选的品牌标准已经适当安排。
- To make sure that all Touches of Hyatt and the Food
and Beverage Top 20 are implemented.
确保贯彻实施凯悦温情和餐饮部20项标准。
- To feedback the results of the Consumer Audit and
to ensure that the relevant changes are implemented.
通过消费者的结果审计确保落实相关费用。
- To encourage associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
鼓励员工开拓创新，乐于挑战和认可他们对酒店成功经营做出的贡献。
Personnel
人事管理
- To oversee and assist in the recruitment and
selection of all Food and Beverage associate. To make sure that Heads of
Department follow hotel guidelines when recruiting and use a competency-based
approach to selecting their associate.
负责招募和挑选所有餐饮部员工，遵循酒店以能力为基准的原则挑选员工。
- To oversee the punctuality and appearance of all Food
and Beverage associates, making sure that they wear the correct uniform and
maintain a high standard of personal appearance and hygiene, according to the
hotel and department’s grooming standards.
监督所有餐饮部员工的行为与形象，确保他们依据酒店和部门的仪容仪表要求穿着制服，保持良好的个人仪表和卫生。
- To maximise the effectiveness of Heads of
Department by developing each of their skills and abilities through the
appropriate training, coaching, and/or mentoring.
通过适当的培训和指导，使部门经理的技能和能力得到最大提升。
- To conduct annual Performance Development
Discussions with Heads of Department and to support them in their professional
development goals. To ensure that they in turn conduct annual Performance
Development Discussions with their associates.
通过进行年度评估来指导部门经理的发展目标。同样确保部门经理与员工进行年度评估。
- To ensure that each Head of Department plans and
implements effective training programmes for their associates in coordination
with the Training Manager and their Departmental Trainers.
确保各部门经理为员工计划和实施有效的培训课程，配合培训经理和部门的培训师。
- To encourage associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
鼓励员工开拓创新，乐于挑战和认可他们对酒店成功经营做出的贡献。
- To support the implementation of The People
Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.
支持以人为本的理念，加强凯悦价值观和凯悦文化。
- To ensure that all associates have a complete
understanding of and adhere to associate rules and regulations.
确保所有的员工完全理解并遵守酒店规章制度。
- To ensure that associates follow all hotel, company
and local rules, policies and regulations relating to fire and hazard safety,
and security.
确保员工遵守所有的酒店、公司和地方法规、政策和相关火灾、消防和安全准则。
- To feedback the results of the Associate Opinion
Survey and to ensure that the relevant changes are implemented.
对员工满意度调查的反馈做出相应措施，并确保相关措施的实施。
