【职位描述】 1.Create a warm and welcoming experience for guests by concentrate on observing and collecting guest staying preference. Allocates rooms in accordance to the guests reservation, preference and remarks 致力于关注和搜集客人喜爱的入住体验，为客人创造热情周到的服务。按照客人的预定或喜好安排房间。 2.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money 抓住商机，用合理的方式提高酒店收入，确保客人感受到物有所值。 3.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and arrange team members on duty as required. Manages costs effectively by minimizing and controlling expenses. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。控制花费，节约成本。 4.Resolves guest concerns, and implements resolutions by using discretion and judgment. Handles complaints promptly and efficiently, taking the necessary action. Follows up with all guests to ensure satisfaction with problem resolution. 用敏锐的判断力和决断力解决客户的问题。采取必要行动，及时有效的处理顾客的不满。回访客人，确保客人对解决方法满意。 5.Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests. 关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 6.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members. 确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。 7.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required. 确保员工手册，相关劳动法，HR相关政策的一致性，必要的时候提供培训。 8.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 9.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer Number enquired about, and method of payment secured. 依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 10.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 将客人送至客房，介绍客房布局，确保行李及时送达。 11.Promotes Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 12.Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way. 确保宾客档案信息及时录入公安申报系统。 13.Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌服务标准并贯彻到实际的运作当中。 14.Be up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 15.Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 确保前台和其他部门间的沟通交流，特别是客房部，餐饮部和财务部等。 16.Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 维护酒店电脑系统信息数据的准确性，便于系统操作，确保前台运营设备的正常运转以及工作区域的整洁清洁。 17.Ensures that the Front Office Manager is kept aware and up to date of operational issues. 汇报最新的工作进展，确保前厅经理对整个部门营运状况的了解。 18.Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards. 确保完成前台每日的任务，包括核对，报告，信用额度核对，网上备份等。 19.Keeps up to date and aware of competitor activities in order to be proactive and create market advantage. 警惕商业竞争行为，促进积极的市场发展。 20.Complies with Health & Safety, Emergency Management, disaster Manual, Fire procedures and regulations. 按照健康安全，危机管理部门，灾难处理方法，救火程序执行。 【任职要求】 1. At least 1 year professional experience beyond the degree 具有至少一年相关工作经验。 2.Working experience in similar five star international chain hotel is preferred. 具有同等国际连锁星级酒店工作经验者优先。 3.Team work spirit 团队精神。 4.Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 优越的数据理解性，能对日常营运的数据给予合理恰当的解释。 5.Thorough organization and supervisory skills proficient in accomplishing the task. 组织管理与督导技能。 6.Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。

【职位描述】 1.16. To patrol land inspect rooms, restaurants, bars, banquet rooms, staff locker rooms,offices and public area etc. several times a day to maintain cleanliness. If any problems found, request Engineering Department to repair or recommend rooms which should be taken out of order in coordination with Executive Housekeeper. 巡视，检查房间，餐厅，宴会厅，员工更衣室，办公室和公共区域的清洁卫生，并负责保持。如发现任何问题，协助行政管家通知工程部维修，并报成坏房。 2.To coordinate with Executive Housekeeper to hire and train new employees and supervise housekeeping personnel complete knowledge of personal history of each for the smooth operation of the Department. 根据人事需要，协助行政管家一起雇佣和培训员工，以确保部门工作的正常运行。 3.To prepare daily work schedule and control days off and vacation. 安排日常工作表及排休。 4.To coordinate with the Front Office to ascertain rooms are available through hourly and daily information and when requested by the Front Office coordinates cleaning rooms for other purpose like office. 了解房态，在前台需要时，协助清理房间以便使用。 5.To inspect and maintain good working condition of appliances for cleaning in coordinate with Engineering Department. 检查和保持清洁用品的良好工作状态，如有问题及时与工程部联系。 6.To plan cleaning schedule of all relevant areas and execute cleaning jobs, waxing, carpet shampooing, polishing metals and cleaning windows etc. 依据计划，安排清洗有关区域，打蜡，洗地毯，抛铜和擦玻璃的时间表。 7.To supervise Linen room and coordinate with Laundry to keep linens and uniform of each department in the best condition. 管理布巾室并和洗衣房保持联系，以确保所有布巾和工服都处于良好状态。 8.To supervise contract cleaners who are in charge of cleaning outside windows, indoorplants, pest control. 负责管理合同公司的员工，如清洗外墙，室内植物租摆和杀虫公司的员工。 9.To recommend new purchases to the Executive Housekeeper; to coordinate with the Purchasing Department. 向行政管家提出需购买物品的建议，与采购部协调工作。 10.To assume responsibilities of Executive Housekeeper in his/her absence. 在行政管家不在的情况下，承担责任。 11.To coordinate and follow up repair and trouble reports. 协调工程部进行维修，并完成维修报告。 12.To record all the extra work performed by housekeeping personnel. 对所有客房部员工所做的超时工作进行记录。 13.To recommend rooms which should be taken out of order. 将需修的房间报为坏房。 14.To conduct inventory of supplies and equipment periodically and investigates new andimproved cleaning method. 定期盘点补给品和设备，研究新的和改进的清洁方法。 15.To attend guest requests and complaints. 处理客人的要求和投诉。 16.To maintain proper stock of guest service items such as extra bed, baby crib, adapter etc. for immediate service when requested by the room guest and who record in and out of inventory. 保持客人服务用品的适量库存，例如，加床，婴儿床，插头等。当客人需要上述物品时，立刻提供服务并记录。 17.To perform other related duties assigned by Superior. 完成上级交给的相关工作。 18.To exchange information with Housekeeping Departments of major competitive hotelsand suggest the better product whenever comes up. 与主要竞争酒店的客房部交流信息，并在需要时提出更好的建议。 【任职要求】 1.Fluent in written and spoken English. 英文书写及口语流利。 2.Good communication skills, both verbal and written. 良好口头及书面沟通技巧。 2.Degree in hotel over 10years is required including at least 2years in Food & Beverage and Front Office respectively. 十年以上的酒店工作经验，其中包括至少分别在餐饮部和前台工作两年。 3.The ideal candidate must be outgoing and people oriented. 性格开朗，平易近人。

【职位描述】 1.Actively seeking verbal feedback from customers and staff at each service period. 在服务期间积极收集客人及服务人员的反馈。 2.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service. 与经理商讨，并就如何改进对客服务达成共识并采取相应的行动。 3.Maintain communication with guests, push room-services, improve hotel takeaway sales, and guarantee service quality. 与宾客保持沟通，推送roomservices,提高酒店外卖销售，保障服务质量 4.Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 在服务时间确保高效准确的传达客人的任何要求及需要。 5.Assist with communication to Front Office and Groups & Tours to maximise in house and group business for the Food and Beverage, ensuring direct liaison with Group Leaders upon arrival. 协助与前台及团队联系，尽可能增加酒店餐饮生意，与领队保持直接联系。 6.To establish good communication with the Kitchen team. Understanding the aims of the hotel and the department’s role in achieving it. 与厨房部建立良好沟通，理解酒店的目标，并且知道部门在完成目标的过程中所扮演的角色。 7.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager. 以积极的态度从客人的投诉和建议，并在协助餐厅经理处理事件的过程中吸取经验。 8.Being aware of potential highs and lows in the business. Identifying, communicating and actioning potential sales leads. 做到提前预见生意的状况，并对潜在的销售采取必要的行动。 【任职要求】 1.To maintain a high customer service focus by approaching your job with the customers always in mind. 在工作的整个过程中，时刻保持高度的客户服务意识。 2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度, 做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。 4.Be able to actively recommend food delivery and other promotional activities to guests. 能够积极的向客人推荐酒店的外卖及其他促销活动。 5.Knowledge in HACCP 掌握食品安全体系方面的知识 6.Good communication skills in English 良好的英语沟通能力

Position Summary职位概述： 1.Work closely with other departments in order to have a better work effort 为了本部门更好的工作，与其他部门紧密合作 2.Ke In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会并参加酒店的各项会议，确保员工了解酒店的活动和运营的要求。 3.Keep staffs and self have a sense of discipline and proper operation. And check whether staff image and service fit with priciples 时刻保持自己和所管辖的员工的纪律性和适当的操作。并且检查员工仪容仪表以及服务是否符合规范。. 4.Supervise the service and delivery of menu items in assigned restaurant ensuring a   high level of quality and consistency. 监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。 5.Encourage staffs, listen to them carefully, understand their thoughts and offer helps 激励员工，有效聆听，了解员工的思想动态，并提供帮助 6.Direct and regular staffs’ work 指导员工，规范员工的工作 7.Supervise and control attendance and shift arrangement 督促控制出勤情况和排班 8.Evaluate the work performance of staffs 做员工工作表现评估 9.Analyze existing problems of restaurant and solve the issues 分析餐厅存在的问题，解决问题 10.Analyze restaurant revenue report 分析餐厅营收报告 11.Stocktake every month 每月进行盘点 12.Training of new colleagues. 培训新员工 13.Supervise outlet service 监督并参与餐厅的服务 Required Qualifications 任职要求: 1.At least 1-year professional experience beyond the degree. 1年以上同岗位工作经验。 2.Effectively monitors, participates, supports, coordinates and ensures smooth operations of the sections appointed, e.g. food purchasing, storage, etc. 了解食品出品、餐厅服务全过程，善于安排各个环节的工作，能协助保证餐厅管理的协调发展。 3.With the ability of social, organization, practicableness, be adept in driving team’s motivation. 具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

工作技能技巧要求：   1. 为了确保破损的管理，提供反馈意见从而减少破损和损失。 2. 严格遵守规定的运作费用要求，控制成本。 3. 采取灵活有效的员工和薪资机制，最大限度地利用兼职员工的同时，做到与其他餐厅密切合作。 4. 参与年度运营预算的规划，确定各餐厅或部门的收入，开支及硬件更新的预算；并纳入酒店年度商业计划。 5. 保证该管事部提供热情，专业，高效高质的服务；符合酒店的规章制度和MCIL的产品服务标准。 6. 具有丰富的工作知识和管理能力，在工作区域根据标准准确地完成工作职责和任务及起表率作用。 7. 分配工作任务，注重工作的灵活性和多样性，并定期检查员工的工作情况。 8. 具备实际操作能力，营业期间坚守岗位（尤其是营业高峰期）。 9. 根据酒店业务安排，灵活地安排工作时间表。 10. 设置并严格遵守运作设备，材料供应，库存货物系统，并保证该部门设施齐全。 11. 实行月度设备存货的验收。 12. 控制进出货物单据，并合理利用资源。 12. 负责每日班前说明会，让员工了解当日食物准备，服务和菜单的具体内容。 13. 联络厨房和餐饮部的日常营运和质量控制。 14. 确保每个餐厅的营运器具是干净和干的。 15. 确保食品生产区域的厨房器具是干净和干的。 16. 负责厨房和餐饮部后场区域的夜班清洁公司的管理。 17. 确保后场清洁和倒垃圾的时间表是严格遵守部门的相关工作流程的。 18. 礼貌和有效率的处理供应商的询问。 19. 严格管理操作标准。 20. 确保管事部团队展示一个热情，专业和欢迎的形象。 21. 控制申购，库存和小心使用所有的营运器具和用品。 22. 确保后场区域保持清洁卫生。 23. 与工程维修部合作，以确保厨房及厨房设备的良好运作。 24. 理解并严格遵守酒店工作人员守则及关于消防，卫生，健康及人身安全的相关政策和规定。 25. 确定员工培训需求及相关培训计划。 26. 负责营运设备季度，半年度和年度验收，以及每月存货清单。 27. 适时执行其他必要的工作任务。                                                                                                                      必要的资历要求：   1. 大专及以上学历 2. 至少五年相关酒店工作经验。 3. 积极主动，愿意承担额外的职责。 4.  同级别国际连锁酒店的工作经验。 ·

岗位职责 1.负责酒店食品、饮品成本报告，控制食品、饮品营业成本控制。 2.检查食品原材料采购供货渠道、收货程序以及原材料质量，掌握市场上原材料价格信息。 3.督促编制配餐卡，为制定销售价格提供依据。编制餐饮销售分析旬报，调整餐饮价，及时提供信息。 4.与各厨房餐厅酒吧沟通，提供成本信息，降低成本。 5.定期与采购部、餐饮部共同对市场价格进行调查、分析，更有效地控制进价。 6.负责编制每月饮食成本报告。 7.严格各种物品、食品、饮品的购入、验收、入库出库等有关手续和标准。 岗位要求 1.有国际联号酒店成本经理或成本副经理工作经验； 2.有会计从业资格或相关行业职称； 3.人品正直诚实，具备良好的职业道德和素质，责任心强； 4.能对成本核算指标进行针对分析并合理提供合理的建议； 5.通晓财务核算流程，能熟练运用财务软件及办公软件； 6.根据酒店经营需要，有效进行科学的成本测算； 7.对财务各项指标具有一定的敏感力； 8.具有较强的管理、沟通、协调能力和团队协作意识。

Position Summary 职位概述 1.Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Marketing plan. 依照销售计划根据各自的市场执行相应的销售活动。 2.Actively participates in achieving the departmental goals which contribute to the marketing budget. 积极地参与完成部门销售任务，为整个部门达到销售预算做出贡献。 3.Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel. 参与主要的旅行社和会议的活动并促进酒店销售(房间，宴会，服务以及其他设施)。 4.To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户洽谈所有相关宴会、会议、户外活动等，并签定协议。与宴会销售人员配合跟进具体在店活动。 5.Develops increased room nights as well as Banquet revenue. 拓展增加住房产量，并同时增加宴会收入。 6.Maintains close communication with the Banquet Sales Team in the negotiation process of their accounts.   在与客户沟通及谈判过程中，保持与宴会销售人员的及时沟通。 7.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Required Qualifications 任职要求 1.Get known the information of martet and competitors,develop the potential &new account. 了解市场及竞争对手信息，同时开发新客户及潜力客户。 2.Maintain good relationship with current key account,increase their production from city volume. 维护好酒店现有的主要客户，同时在现有产量基础上有所提高。 3.The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 酒店服务行业是一个24小时不间断营运的行业。必须确保随时提供热情周到的服务。

Position Summary 职位概述 1. Implement all sales action plans related to the respective market as outlined in sales action plan with supervision under Restaurante Operation Manager. 在经理督导下，制定每周及每月餐饮销售计划，执行相应的餐饮销售活动。 2. Ensure that the invoicing effectively corresponds to all services agreed upon and rendered. 确保对能对商品价格进行有效估价，尽可能地符合客人的意愿，将酒店服务做到最好。 3. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释 4. Deliver Food and Beverage service of high standard and in accordance with departmental standards and    procedures 按照部门的规范和程序提供高标准的餐饮服务 5. Communicates to his/her superior any difficulties, guest comments and other relevant information    与上级领导交流有关疑难，客人意见和其它相关信息 6. Promote the hotel as often as possible through entertaining, conduction, site inspections, and presentation  hotel etc. 通过热情招待、加强交流、定点拜访、酒店介绍等销售技巧，提高销售业绩，促进酒店经营发展。 7. Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts. 保持与酒店老客户、现有及潜在客户之间的联系，尤其是商业合作上的联系。 8. Organize regular visits in accordance to a predetermined plan and maintain relationship well with customers. 根据预定计划组织定期的客户拜访，与客户保持良好关系。 9. Meet and accompany any top key accounts, VIP guests upon arrival to ensure statisfaction. 在主要客户及贵宾到店时欢迎其光临，并做好在店内的接待工作。 10.Provide after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. 提供完善的售后服务，确保妥善处理所有客人投诉，如需要可与相关部门进行商讨沟通。 11.Keep himself/herself well informed about the restaurant especially in key departments. 始终了解餐厅的运营信息，尤掌握酒店重要部门的信息更新。 12.Get and well known all information of market by using competitor awareness tool, especially key F&B competitors, its production and related promotions and report to DOFB/FBM in a timely manner. 利用竞争对手分析工具了解并熟悉竞争对手相关产品信息，特别是重点客户及相应产量，密切监控竞争对手动态，并定期及时向餐饮总监/餐饮经理汇报。 13.Maintains a high level of exposure for the hotel in major market areas through sales call or joint sales call, telephone, fax, and written communications. 通过直接销售拜访、联合销售拜访、电话销售、通信等方式努力将酒店主要市场保持在一个高水准的位置。 14.Carry out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 15.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 Required Qualifications 任职要求 1. More than 1 year of the same position experience. 具有1年以上相关岗位工作经验。 2. Able to endure hard work.Have good sense of responsibility and team work. 工作勤奋，具有团队合作精神。 3.Communicate with guest efficiently.Customer oriented, Credibility. 与宾客的有效沟通能力强，具有服务意识，为人正直、诚实、敬业。 4. Good professional habits. Integrity. 具有良好的工作习惯、较高的职业素养与道德。

Position Summary 职位概述 1.Actively seeking verbal feedback from customers and staff at each service period. 在服务期间积极收集客人及服务人员的反馈。 2.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service. 与经理商讨，并就如何改进对客服务达成共识并采取相应的行动。 3.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager. 以积极的态度从客人的投诉和建议，并在协助餐厅经理处理事件的过程中吸取经验。 4.Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 在服务时间确保高效准确的传达客人的任何要求及需要。 5.Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team. 熟悉部门服务标准，可以清楚的向其他员工解释服务标准。 6.Assessing staff performance against Standards. Assisting to implement and follow though with improvements that are identified. 能够按照服务标准对 其他员工的表现进行评估，能够按照服务标准对 其他员工的表现进行评估。 7.To describe, assign and delegate duties and authority for the operation of the Restaurant at all times. 分配，指派, 日常工作，授权餐厅的经营活动。 8.Ensuring the shift is reviewed and handovers and briefings are carried out. Maintaining in-depth technical knowledge and skills required for the job. 确认在每个班次结束前做好回顾，并且与下一个班次做好交接，保持对本职工作技能知识的深入了解。 9.Assist with forecasting potential revenues and costs. Following company control procedures Controlling costs without compromising standards. 能够作出收入及成本预算，遵守酒店的各项财务制度，在不违反服务标准的前提下控制成本。  Required Qualifications 任职要求 1.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度, 做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 2.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。 3.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。 4.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。 5.Knowledge of an additional language 对额外语言的知识 6.Knowledge in HACCP 在食品安全体系方面的知识 7.Participation in additional culinary classes or seminars 参与过额外的厨房课程或研讨会

Position Summary 职位概述 1.Practices up-selling at all opportunities to maximise revenue. 尽最大可能去提升销售额在所有机会。 2.Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times. 检查宴会运行和与其一起工作的各部门工作，在所有的时间内确保有质量的服务给客人。 3.Obtains feedback from clients and follows through with the necessary actions . 从客户处获得意见反馈并通过必要行动来跟进。 4.Establishes and maintains files of major accounts and assists the Director of Banquet Sales in maintaining the Accounts Management System. 建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系。 5.Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). 与内部客户（酒店其它部门）和外部客人（客户，会议承办人，供应商）等建立良好的工作关系。 6.Provides feed-back on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and Director of Banquet Sales. 提供反馈市场趋势，与宴会销售经理和宴会销售总监保持沟通，并与客户保持良好关系,不断更新整体经营目标。 Required Qualifications 任职要求 1.Actively participates in achieving the departmental goals which contribute to Marketing budget. 积极参与完成部门目标和达到市场预算。 2.Arranges relationship building visitations when necessary. 视需要安排营造关系拜访。 3.The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 酒店服务行业是一个24小时不间断营运的行业。必须确保随时提供热情周到的服务。 4.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Position Summary 职位概述 1.Implements all sales action plans related to the respective market (by segment and geographical  locations) as outlined in the Marketing plan. 依照销售计划根据各自的市场执行相应的销售活动。 2.Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 紧密的跟进所负责的客户的收入产量，以及与公司商务、散客、会务相关的生意。 3.Assists the Senior Sales Manager and DOS in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 协助高级销售经理和销售总监预测未来房间的收入和公司/散客/会议/长住客/的平均房价。 4.Get known all information of competitors, such as rate, top accounts and production, room, F&B and events, and report to DOS regularly. 了解并熟悉竞争对手的所有产品信息，包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等，并定期向销售总监汇报。 5.Work together and close communication with Banquet Sales Team to keeps updated with client relationships and overall business goals through regular entertainment and some activation. 与宴会销售紧密沟通并协同工作，通过定期的酒店招待、宴请及举办主题活动来全面地保持好客户关系。 6.Take responsibility to conduct hotel inspection for all walk in, meeting group and contracted clients and plan next step for future follow . 负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 7.Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communications. 通过销售拜访.电话销售. 传真.通信方式为酒店主要市场保持一个高水准的位置。 8.To negotiate with accounts on banquet, outside catering events and coordinate with Banquet Department and follow-up revisions. 与客户洽谈所有相关宴会、会议、户外活动等，并签定协议。与宴会销售人员配合跟进具体在店活动。 9.Maintain good relationship with current key account,increase their production from city volume. 维护好酒店现有的主要客户，同时在现有产量基础上有所提高。 Required Qualifications 任职要求 1.Actively participates in achieving the departmental goals which contribute to the marketing budget. 积极地参与完成部门销售任务，为整个部门达到销售预算做出贡献。 2.Get known the information of martet and competitors,develop the potential &new account. 了解市场及竞争对手信息，同时开发新客户及潜力客户 3.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

岗位职责： · 分析餐饮报告。 · 核算餐饮成本 · 对比发票、采购申请、销售并编制成本与销售报告。 · 抽查采购、收货、库存、发货工作的执行情况，及酒吧库存量。 · 每月对食品及粗加工进行测试来测定产出量。 · 与行政总厨共同制定标准食谱成本细节。 · 计算所有餐厅及宴会菜单所需采购成本，建立所有食品采购成本的信息。 · 比较菜单的食品成本与售价。 · 合理控制出品分量，将浪费和失窃情况降至最低。 · 检查已收货物的质量。 · 确保物品的存储安全。    · 核对货品定单及收货与发票是否一致。  ·  计算标准食品和酒水的成本。 ·  与行政总厨共同制定食谱成本。 ·  编制各餐厅每月餐饮成本报告。 ·  监管存货情况。 ·  检查出库申请和库房收货，以查证库房记录是否正确。 ·  保持标准库存量并定期审核。 ·  每月进行食品、文具及总仓的库存盘点。 ·  监督并汇报一切不正常或超标准成本。 ·  准备每月餐饮成本控制报告并对差异进行分析。 ·  针对如何降低成本提出合理化建议。 · 关注损耗慢的存货项目。

岗位职责 1、直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通 2、参与各项前台的工作。发现并上报工作中出现的问题。 3、掌握当天到店及离店的重要宾客，回头宾客。 4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 5、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 6、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 7、熟悉岗位职责，需要仔细认真完成每天的工作。 岗位要求 1、拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。有良好英文沟通能力。 2、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3、注重细节，工作有责任心，敢于承担责任，执行力较强。 4、具有良好写作技能，熟练使用微软办公软件和前台opera系统。

【岗位职责】 1.与既有的客户和潜在的客户及合作伙伴保持密切的联系； 2.高效认知和掌握销售线索； 3.为酒店的产品及销售做出应有的贡献； 4.仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标； 5.在所负责的市场区域内，关注和报告市场及竞争者的情况； 6.准备和更新客户管理报告，确保所有需要跟办的工作能够及时展开； 7.协助计划和整合销售和宴会活动和促销材料； 8.管理和更新客户档案数据； 9.承担完成酒店销售目标的任务。 岗位要求 1、2年以上销售与市场的经验, 最好有国际连锁酒店任职销售经理的岗位经验； 2、具备负责的区域所有任务的知识和才能； 3、良好的人际交往能力和销售技巧； 4、掌握应用销售及前台的电脑系统； 5、独立工作以及在压力下工作的能力。

【岗位描述】：负责运用专业的技术及手法为客户提供中医康养及美容服务 【岗位职责】 1、熟练掌握中医康养的专业知识和理疗仪器的使用、保养； 2、具备一定医学知识，能为客人提供医学养生方面知识宣导和解答； 3、具备良好服务意识，团队意识强； 4、具有高度责任心、工作认真仔细； 5、具有较强学习意识，自主提高个人专业素质和能力。 6、具备国家认定的相关职业资格证书为佳.

岗位职责： 1. 协助前厅部经理贯彻落实酒店的经营决策和各项工作计划。 2. 代表酒店迎送重要宾客，确保在贵宾到达之前，做好一切必要的准备工作，落实贵宾接待的每一细节并按程序标准进行服务。 3. 尽快解决宾客投诉，尽量满足宾客合理要求，保持酒店与宾客之间的关系和谐。 4. 按程序规定协调处理酒店的各类突发事件和善后工作，协助安全部处理异常突发事件。 5. 处理宾客损坏酒店财物、房间设施，污染公共区域卫生环境的赔款事宜。 6. 监督、检查大厅的清洁和环境卫生，大厅内各区域的设施完整，大厅区域工作人员的仪表和工作效率。 7. 参加全店性的安全、卫生检查活动。 8. 代表总经理慰问在店生病的宾客。 9. 检查员工遵守店规店纪的情况。 完成上级安排的其他工作。 岗位要求 1、大专以上学历，有同岗位工作经验2年以上。 2、能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4、注重细节，工作有责任心，敢于承担责任，执行力较强。 5、有上进心和良好的学习能力和抗压能力。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 通过对中厨房运营和行政管理进行计划、组织、指导和控制协助中餐主厨管理指定厨房的营运，使之成为成功的独立利润中心，确保客人满意度最大化。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   To assist the Chinese Chef in managing his / her assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Chinese Kitchen operation and administration. 最少两年酒店或高级餐厅的中餐副厨师长或四年中餐主管厨师的工作经验，最好是国际性豪华酒店品牌；有厨房操作或管理资格证书者更佳；必须全面掌握厨房卫生实践及职业健康与安全标准知识；熟练掌握基本的 MS Office 和 菜品配方维护系统者优先。 Minimum 2 years work experience as Sous Chef  or 4 years as Chef de Partie in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 协助确保人力资源部门内培训部的运作顺畅、高效，并协助人力资源部总监在全酒店践行凯悦信念。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.  To assist in the smooth and efficient running of the Learning Development Department in the Human Resources Division, assisting the Director of Human Resources with the implementation of Hyatt's Purpose throughout the hotel.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，熟悉凯悦国际的收益审计目标提供有效地审计系统更好地计算出酒店的收入和支出。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, understands Hyatt International objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts. 最好拥有财务、商业或酒店/旅游管理的本科或专科学历；至少两年大型机构的会计师或资深会计师工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a university degree or diploma in Finance, Commerce or Hospitality/Tourism management. Minimum 2 years work experience as Accountant or Senior Accountant in larger operation. Good problem solving, administrative and interpersonal skills are a must.

您的职责是协助并确保房务部运作符合集团策略，在适宜的地方开展酒店活动。监督部门营运手册的准备和定期更新。定期与部门经理、部门培训员和进修及培训发展部进行会议，讨论培训的所有相关事宜。确保所有员工遵循品牌承诺，始终提供优异的对客服务。 You will be responsible to assists with Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.Oversees the preparation and update of individual Departmental Operations Manuals. Organizes regular meetings with Managers, Departmental Trainers and Learning and Development in regards to all training matters. Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.    至少两年前厅部/客户关系副理或领班工作经验；良好的沟通和客户关系技能。 Minimum 2 years work experience as Assistant Manager or  Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 协助行政管家管理管家部的日常运营，包括对服务员和领班进行培训和监督。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   To assist the Executive Housekeeper in managing the day-to-day operation of the housekeeping department, including the training and supervision of attendants and teamleaders. 至少两年客房部副理或领班工作经验；良好的沟通和客户关系技能。 Minimum 2 years work experience as Assistant Manager - or  Team Leader - Housekeeping. · Good communication and customer relations skills.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 协助前厅部经理管理酒店前台的日常营运。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. 至少两年前厅部/客户关系副理或领班工作经验；良好的沟通和客户关系技能。 Minimum 2 years work experience as Assistant Manager or  Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.

【岗位职责】 1、协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2、大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3、要负责处理宾客的问题和投诉。 4、要负责重要宾客的迎领工作。 5、进行整个酒店的安全和日常的设备检查工作。 6、解决当班期间发生的安全问题。 7、向其它班次协调交班记录上需要沟通的事项。

岗位职责 1.负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 7.根据季节差异、客源情况为厨房制定特色菜单提供建议。 岗位要求 1.大专以上文化程度；3年以上同岗位工作经验； 至少熟练掌握一门外语。 2.精通中餐的业务知识，熟练掌握中餐的技能技巧； 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。 4.具有食品原料学、烹调学、食品营养卫生和粤菜管理等方面的专业知识熟悉中餐食品原材料采购、储藏和厨房生产、中餐厅服务全过程，善于安排各个环节的工作，能保证中餐管理的协调发展。 5.具有中餐食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方 ,各种食品原材料出料率标准，控制产品质量和成本消耗。