1.年龄45周岁及以下 2.具有本科及以上学历，酒店管理、企业管理或旅游管理相关专业。 3.熟悉综合酒店、民宿、文旅项目管理及运营模式。 4.具备具有很强的计划、组织、领导、控制能力。 5.具有丰富的战略执行能力和沟通协调能力。 6.掌握人力资源、财务、法律法规等相关专业知识。 7.有强烈的事业心和责任感，具备履行岗位职责所必需的专业知识和丰富经验。 8.具有良好的社会公德、职业道德和个人品行，遵纪守法、诚实守信，无违纪、违法或不良执业记录。 9.爱岗敬业、能够承受较强的工作压力，能接受定期出差安排。 10.任职酒店/民宿/文旅等管理公司相关领域负责人工作经历不少于6年。

PRINCIPAL RESPONSIBILITIES 主要职责 •Ensure compliance with all local (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定。 •Set up working station properly and on time before each service period. 每次营业前，妥善地设置好制作台。 •Pay attention to the quality, presentation and flavour. 注重食品的质量，摆盘呈现方式及味道。 •Make sure that food is tasty, tempting presentation, fresh and safe. 确保食品新鲜美味，可口诱人，卫生安全。 •Make sure all food is prepared by recipes. 确保所有食品严格按照配方制作。 •Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。 •Implement proper food preparation procedures and storage standards. 履行正确的备菜程序与贮藏标准。 •Follow the principle of food use-First in first out. 遵循先进先出的食品使用原则。 •Maintain purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准。 •Apply for proper materials according to needs and instructions. 根据需要和指示，做好适当的物料申请。 •All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签、标明日期。 •Support the Food and Beverage department's procedures for waste control. 支持餐饮部的各项程序对浪费的控制。 •Conduct reasonable control of raw materials. 进行合理的原料控制。 •Follow proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度。 •Take temperature checks as required and keep record on the company standards sheets. 按要求检查温度并做好相关记录。 •Ensure that Hygiene documents are filed in correctly and updated as necessary. 确保正确分类保存卫生方面的文件，并作必要的更新。 •Use the cutting board correctly according to HACCP instructions at all times. 根据HACCP的指示，正确使用砧板。 •Implement and follow HACCP system and implement correct Hygiene and Safety Standards. 实施及遵照HACCP系统执行正确的卫生和安全标准。 •Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 确保所有的同事遵循工作安全规则，所有的危险都要报告给保安部及工程部。 •Effectively report, investigate and follow up on colleague accidents. 有效的报告、调查及跟进员工事故。 •Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 确保同事的制服干净整洁，特别是在公共区域及对客服务时。 •Hold periodically class room style training for new colleagues in order to increase professional knowledge skills. 定期对新进同事进行课堂式培训，帮助其增加相关职业知识技能。 •Maintain a daily emphasis on food cost control and train colleagues to enhance their awareness. 坚持每天强调食品成本控制，并培训同事增强该方面意识。 •Check the refrigerator food before each shift and replace the container in time if necessary. 每次交班前需检查冰箱食物，如有需要，及时更换盛器。 •Develop and implement colleague training plans on a quarterly basis in conjunction with HR Department. 每季度和人力资源部一起执行并履行培训计划。 •Implement and follow the daily departmental training program. 执行并遵循每日部门培训计划。 •Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜谱参与同事的培训，包括配料，备菜及独特的口味。 •Regularly develop colleague activity plan to promote teamwork. 定期制定员工活动计划以促进团队合作。 •Proper handling, maintaining and cleaning of equipment. 正确合理使用设备，及时维修保养。 •Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人，客户，团体，公司代表，销售商及当地教育体制的需要。参与销售菜单，贵宾菜单及任何宴会的需求。 •Be able to participate in the job cross-training when necessary and be transfer to other departments to assist the work. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。 •Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培训，指导并给同事提出一定的建议以达到令人满意的生产水平。 •Coordinate with concerned departments for any issues which may arise in order to find immediate solution in the best interest to guest satisfaction. 与有关部门合作，旨在快速地找到令顾客满意的解决方案。 •Actively promote cross-sectoral cooperation through frank communication. 通过坦诚的沟通，积极推动跨部门的合作。 •Respond to guest questions in a correct and appropriate manner within 24 hours. 以正确且适当的方式24小时内回应客人的疑问。 •Carry a monthly self-inspection and make sure kitchens are compliant with the Langham Brand Standard. 实行每月自我检查，确保厨房符合朗廷品牌标准。 •Attend all meetings as required. 根据需要，参加所有的会议。 •Perform any duties assigned by the Management. 执行任何管理层委托的工作。   REQUIREMENTS 职位要求 Education 教育学历 •Culinary Education is preferred. 烹饪教育背景优先。   Experience 经验 •At least four years related experience in this position in 5-star hotels. 至少具备四年5星级酒店相关工作经验。   Job Skill/Knowledge 工作技能/知识 •Excellent culinary skills, while deliver top quality product and presentations. 完美的烹饪技巧，同时展现高质量的食物及摆盘。 •Rich in culinary management and leadership experience. 丰富的餐饮管理与领导经验。 •Comprehensive knowledge of food processing and hygiene standards. 全面的食品加工及卫生标准知识。 •Strong organization skills and effective influence. 强大的组织能力和有效的影响力。 •Good interpersonal conflict management skills and effective decision-making skills. 良好的处理同事关系冲突管理技巧和有效的决策力。 •Knowledge of operating rules and safety standards. 具有运转规章及安全标准知识。   Computer Knowledge 电脑知识 •Knowledge of MS office software, worked with Micros, Outlook and MC. 会使用微软办公软件，Micros，Outlook和MC。   Language Proficiency 语言能力 •Good communication skills (verbal and listening and writing). 良好的沟通技巧（口语，听力及书写）。 •Basic command of English in listening and speaking. 具备英语听说能力。

岗位职责 1. 独立负责单体公寓的日常经营和运作，包括客房、前厅、工程、财务及采购等各项职能工作； 2. 确保部门成本及各项费用，得以良好的控制，对公寓的经营结果目标及各项满意度负责； 3. 根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查和更新；  4. 制定部门的年度预算，并确保部门的经营费用控制在预算之内；  5. 负责与行政、供应商及外部人际关系的维护； 6. 协助完成公寓新项目开发及拓展任务；  7. 协助完成部门人才培养。 任职条件 1.大专以上学历，英语口语熟练。  2.有5年以上同品牌星级酒店客房或前厅管理工作经验，客房管理背景优先考虑。  3.熟悉客房部专业知识，熟练使用电脑；有一定工工程经验，同时具备前厅部岗位工作经验。  4.掌握熟悉酒店管理、服务流程和质量标准。  5.具有组织协调能力、应变能力、适应能力、经营能力以及文字表达能力。  6.后续能接受全国以及海外外派。  请注意：您的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

PRINCIPAL RESPONSIBILITIES主要职责 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根据客户管理程序，按季度，月度，周和日常时间计划和管理所有政府和分局，领事馆，大使馆及商会的销售拜访和电话拜访。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 与主要政府客户群保持良好关系，在已有和新的政府相关部门客户中争取个人，团队和商务会议生意。从而达到销售目标并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 处理来自政府及相关分局的要求，包括会议，现场参观，协商和合同撰写。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟进所有在政府市场范围内的询问和线索，直到生意确定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 为政府或政府活动协助人开展酒店参观活动。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 经常与政府官员交际以获得最新市场动向并保持关系。 7. Represent the Hotel in Government invited functions. 代表酒店应邀参加政府活动。 8. Monitor competitors’ activities pertaining the Government segments. 关注竞争酒店的活动以洞悉政府市场。   9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排贵宾到店，欢迎事宜并在他们在店期间根据酒店标准提供卓越服务，从而令客户满意而归。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店两者的紧密联系，保证不断为客户酒店的发展信息，并为高级管理层更新相关信息，包括政府部门、相关的事件,市场趋势、顾客反馈和竞争对手的活动。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高级管理层更新销售进步和预订的信息，密切讨论特殊的事件或非正常的发展，建议有必要的销售策略，增加市场竞争力。   12. Account Management客户管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户，包括发展计划，细化目标，时间规划和销售方法以支持客户销售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAs紧密联系，具体说明客户在商业，收入目标和达成活动上的比例划分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力，并利用这些来巩固业务。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 发展客户数据库，增加市场/客户份额-所有的收入来源-本地，国际，全球。   13. Market Intelligence市场分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 关注和持续了解竞争酒店的活动,包括财政表现,SWOT分析,主要客户/市场份额和市场活动。   14. Customer Relationships客户关系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展，加强和保持有效的工作关系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户要求，兴趣，和市场活动相关的酒店信息及时更新。 Reviews customer base to determine new opportunities for account penetration. 浏览客户数据库，发展新客户。 Contributes ideas to improve the products and services offered. 提供想法来提高产品和服务。   15. Team Leadership团队领导 Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指导，监督和评价团队和自身的表现，保证销售收入达标。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 经常并及时进行口头或非口头的沟通，为员工个人表现提供及时和具体的反馈。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围，将冲突最小化。   REQUIREMENTS 职位要求 1. Education教育学历 Diploma or University degree is preferred. 大专或本科文凭优先。 2. Experience经验 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相关工作和五星级酒店管理经验，之前担任过相似职位者优先。 3. Job Skills/Knowledge工作技能/知识 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具备极佳的沟通，交际和合作技巧。能独立工作和承受压力。具钻研精神，善于计划和组织。 4. Computer Skills电脑技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微软办公软件和Delphi Sales & Catering系统。 5. Language Skills语言能力 Excellent written and verbal in Mandarin, good command in English. 具备优秀的普通话口语和书面沟通技巧，英语读写流利。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Be fully familiar with the room facilities and provide concise information about it to the guest during the rooming process.  要非常了解房间的设施，并在为客人介绍房间设施时可提供简明的信息。 ·Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others. 与宾客、下级、同级、上级、合作伙伴及社区建立正面及有效的工作关系，并鼓励其他同事也依照此行为准则。 ·Ensure VIP rooms are in good condition and being set-up according to Brand standard and guest’s special requirements prior the VIP's arrival. 确保所有VIP房间可以正常使用，并按照集团的标准和客人的特殊要求在客人到店前准备完好。 ·Work closely with colleagues to ensure service experience that meets the brand's requirements. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。 ·Review all VIP/Brilliant by Langham members’ arrival to ensure they receive their preferred room and amenity.  要核查所有VIP和卓逸会会员的到店，确保他们优先得到舒适的房间和设施。 ·Be familiar with Opera knowledge and must be in the lobby and front office areas during their shift. 熟练掌握Opera技能，需在工作班次中服务于酒店大堂和前厅区域。 ·Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information. 拥有清晰的酒店产品知识从而推销酒店更好的房型及其他酒店产品，其中包括酒店房态、餐饮设施、水疗中心、健身中心、每日宴会以及相关周边信息。 ·Welcome and farewell guests from the lobby, and greet and acknowledge guests that are waiting in the lobby. 在酒店大堂欢迎及欢送宾客，与在大堂等候的客人打招呼并作出相应反应。 ·Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 预先估计宾客的需要并用殷切有理的态度处理宾客的需求。 ·Ensure a smooth coordination between the individual sections of Front Office and Rooms Division. 确保与其他前厅各分部门及房务部建立良好的合作关系。 ·Liaise and work closely with other departments to resolve any operational issues. 与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。 ·Recognize return guests and VIPs in the hotel. 认识酒店的再次入住宾客和VIP客人。 ·Attend daily shift briefing and be fully aware of hotel operation situation. 参加每日例会并清楚了解当日酒店运营的情况。 ·Be knowledgeable on the Brilliant by Langham program，and make training plan for Brilliant by Langham program. 熟知卓逸会内容，并制定卓逸会会员知识的培训计划。 ·Be aware of their responsibilities in the event of an emergency situation. 清楚知道在紧急事件中所应承担的职责。 ·Make the training plan for the Guest Relation Staff in all facets and responsibilities. 承担起宾客关系部门所有培训责任，并组织员工在各方面的培训。 ·Control the costs effectively and achieve the targets. 制定本部门的成本控制计划，完成相应的工作指标。 ·Enforce standard of personal grooming and hygiene of the team according to hotel requirement. 确保员工的个人仪容仪表和团队的卫生安全按照酒店的规定标准执行。 ·Identify the strengths and weaknesses of respective colleagues and develop their full potential to achieve company goals. 能确认同事的优点和缺点，发展他们的潜能，以达成公司的目标。 ·Motivate, train and develop potential staff. Make developing plan for staff as necessary. 激励、培训和发展有潜力的员工。必要时，为员工指定职业发展规划。 ·Handle dissatisfied guests to resolve complaints, to all emergency situations, to medical consultation and treatment requests, to colleague accidents or conflicts take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log. 处理对于宾客不满意而导致投诉，对于紧急情况，处理医疗咨询和诊治要求，同事意外或者冲突，采取立即补救行动在必要时进行跟进。确保所有事件都被真实地记录在值班经理日志中以便查阅。 ·Know and carry out the Duty Manager daily job accurately. 准确并熟知值班经理的工作内容。 ·Fully understand the hotel PMS, Vingcard Systems. 理解酒店PMS和 Vingcard系统。 ·Administrative and correspondence work including responding to guests complaints or requests with 24 hours. 在24小时内处理行政和相关信件处理的工作，包括回复宾客的投诉或要求。 ·Release ‘locked’ in-room safes. 为已锁客房保险箱的解锁。 ·Provide guidance for all duty colleagues in case of any service shortfalls. 对值班同事提供引导和指导以避免服务缺失。 ·Provide a management presence in the lobby and hotel back and front of house areas for colleagues. 在酒店大堂、前区和后区，为同事们起到管理层作用。 ·Perform any duties that Management deems necessary. 必要时需执行任何工作。 REQUIREMENTS 职位要求 Education 教育学历 ·Hotel Management Education. ·酒店管理相关专业毕业。 Experience 经验 ·Minimum of three years Front Office Operation. 三年以上酒店前厅部工作经验 Computer Knowledge 电脑知识 ·Knowledge of MS office software. 相关办公自动化知识。 ·Opera 酒店Opera系统。 Language Proficiency 语言能力 ·Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力，掌握其他语言者优先考虑。

负责机修方向 PRINCIPAL RESPONSIBILITIES 主要职责 ·The duty engineer is the principal when he is on duty, he is in charge of the basic operation and maintenance work of Engineering department. 值班工程师当班时，是当班的负责人。负责工程部的基本运作及维修保养工作。 ·Ensures that hotel rules are followed and obeyed. 确保遵循酒店规章。 ·Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors. 确保按时出勤并使所有下属主管都遵照值班表工作，根据总监要求巡查有关重要机房及公共区域。 ·Ensures that personal grooming and hygiene standards are being observed by doing spot checks in the morning. 通过早上随时抽查，确保员工仪表卫生良好。 ·Ensures all engineering employees follow the Engineering Standards and Procedures as issued from time to time. 确保所有工程部员工遵循不定期发出的工程标准及程序。 ·Responsible for the proper organization and functioning of the energy management function of the Engineering Department. 负责工程部门能源管理功能的适当的组织及实施。 ·Analyses and monitors energy costs and expenditures for the department. 分析并监督部门能源成本及费用。        ·Maintains an equipment and machinery record system for the property, do the hand-over work in accordance with Langham Hotels Group rules. 保留酒店设备及机器记录,按朗廷酒店集团的规定做好交接班工作。 ·Prepares on-duty Log and conducts shift briefings to ensure hotel activities and operational requirements are known. 作好当班记录，进行交班情况说明以确保酒店情况及运营要求被告知给接班人。 ·Recommends to the Director of Engineering, new policies and procedures for a more economical operation and maintenance program. 向工程总监建议新政策及程序以获取更经济的运营及维修保养方案。 ·Participates in the preparation of the annual engineering department budget. 参与年度工程部预算的准备。 ·Provide unique and high quality service for our guests forwardly. Interacts and cooperates with Hotel guests and outside contractors as directed by his superior. 主动向酒店客人提供独特、高品质的服务。按其上级指令与酒店客人及外包商进行互动与协商。 ·Cooperates and communicates with other sections in the Engineering department. 与工程部内部的其它小组进行合作及交流。 ·Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. 如有必要与其它部门进行互动及合作，为宴会、促销及活动提供额外及特殊服务。 ·Assists in Engineering contract analysis. 协助工程部合同分析。 ·Assists every concerned technician with maintenance and repair when required and carry out trainings on rules, regulations, operation standards etc. for the subordinates. 必要时协助各工种进行维修保养工作，对所属员工做好行为准则技能操作规范等进行培训。 ·Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member. 按部门标准及程序进行岗位培训，并为每一参加培训的员工建档。 ·Provide input for probation and formal performance appraisal discussions in line with company guidelines. 按照集团指导方针进行员工在试用期及正式录用工作表现评估。 ·Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance. 指导、建议并训练违反酒店政策及部门程序的员工，提出建设性反馈意见以提高工作质量。 ·Recycles where-ever possible and enforces cost saving measures to staff. 尽可能使用任何可被回收之物，并在员工中加强成本控制措施。 ·Occupational Health and Safety Responsibilities. 职业保健及安全职责。 ·Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。 ·Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。 ·Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。 ·Log security incidents and accidents in accordance with hotel requirements. 按照酒店要求记录安全事故及事件。 ·Be responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. 有责任坚持清洁标准并创造安全无事故的环境。 ·Immediately resolve guest problems. 对客人所遇到的问题负责并立即解决。 ·Diagnose problems and thoroughly analyses information to guide decision making. 诊断问题并全面分析决策导向的信息。 ·Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments. 在同事、主管、团队人员及部门间显示出合作与信任。 ·Communicate well to ensure effective shift hand-over. 良好的沟通以确保有效交班。 ·Develop potential of others through training, coaching and development opportunities. 通过培训、指导及发展机会培养其它有潜力的员工。 REQUIREMENTS 职位要求 Education 教育学历 ·Vocational Certificate in Engineering or equivalent. 工程职业证书或相当的证书。 Language Skills 语言技巧 ·Good Mandarin and English language skills. 良好的普通话和英语技能 Job Skill/Knowledge 工作技能/知识   ·Good communication and writing skills. 良好的沟通和写作技能。 ·Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，激励，组织和培训能力。 ·3 year of relevant experience or an equivalent combination of education and experience. 3年相关工作经验，或具有与此相当的教育与工作经验结合的背景。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Ensure compliance with all local (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定。 ·Set up working station properly and on time before each service period. 每次营业前，妥善地设置好制作台。 ·Pay attention to the quality, presentation and flavour. 注重食品的质量，摆盘呈现方式及味道。 ·Make sure that food is tasty, tempting presentation, fresh and safe. 确保食品新鲜美味，可口诱人，卫生安全。 ·Make sure all food is prepared by recipes. 确保所有食品严格按照配方制作。 ·Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。 ·Implement proper food preparation procedures and storage standards. 履行正确的备菜程序与贮藏标准。 ·Follow the principle of food use-First in first out. 遵循先进先出的食品使用原则。 ·Maintain purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准。 ·Apply for proper materials according to needs and instructions. 根据需要和指示，做好适当的物料申请。 ·All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签、标明日期。 ·Support the Food and Beverage department's procedures for waste control. 支持餐饮部的各项程序对浪费的控制。 ·Conduct reasonable control of raw materials. 进行合理的原料控制。 ·Follow proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度。 ·Take temperature checks as required and keep record on the company standards sheets. 按要求检查温度并做好相关记录。 ·Ensure that Hygiene documents are filed in correctly and updated as necessary. 确保正确分类保存卫生方面的文件，并作必要的更新。 ·Use the cutting board correctly according to HACCP instructions at all times. 根据HACCP的指示，正确使用砧板。 ·Implement and follow HACCP system and correct Hygiene and Safety Standards. 实施及遵照HACCP系统执行正确的卫生和安全标准。 ·Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 确保所有的同事遵循工作安全规则，所有的危险都要报告给保安部及工程部。 ·Effectively report, investigate and follow up on colleague accidents. 有效的报告、调查及跟进员工事故。 ·Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 确保同事的制服干净整洁，特别是在公共区域及对客服务时。 ·Hold periodically class room style training for new colleagues in order to increase professional knowledge skills. 定期对新进同事进行课堂式培训，帮助其增加相关职业知识技能。 ·Maintain a daily emphasis on food cost control and train colleagues to enhance their awareness. 坚持每天强调食品成本控制，并培训同事增强该方面意识。 ·Check the refrigerator food before each shift and replace the container in time if necessary. 每次交班前需检查冰箱食物，如有需要，及时更换盛器。 ·Develop and implement colleague training plans on a quarterly basis in conjunction with HR Department. 每季度和人力资源部一起执行并履行培训计划。 ·Implement and follow the daily departmental training program. 执行并遵循每日部门培训计划。 ·Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜谱参与同事的培训，包括配料，备菜及独特的口味。 ·Regularly develop colleague activity plan to promote teamwork. 定期制定员工活动计划以促进团队合作。 ·Proper handling, maintaining and cleaning of equipment. 正确合理使用设备，及时维修保养。 ·Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人，客户，团体，公司代表，销售商及当地教育体制的需要。参与销售菜单，贵宾菜单及任何宴会的需求。 ·Be able to participate in the job cross-training when necessary and be transfer to other departments to assist the work. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。 ·Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培训，指导并给同事提出一定的建议以达到令人满意的生产水平。 ·Coordinate with concerned departments for any issues which may arise in order to find immediate solution in the best interest to guest satisfaction. 与有关部门合作，旨在快速地找到令顾客满意的解决方案。 ·Actively promote cross-sectoral cooperation through frank communication. 通过坦诚的沟通，积极推动跨部门的合作。 ·Respond to guest questions in a correct and appropriate manner within 24 hours. 以正确且适当的方式24小时内回应客人的疑问。 ·Carry a monthly self-inspection and make sure kitchens are compliant with the Langham Brand Standard. 实行每月自我检查，确保厨房符合朗廷品牌标准。 ·Attend all meetings as required. 根据需要，参加所有的会议。 ·Perform any duties assigned by the Management. 执行任何管理层委托的工作。   REQUIREMENTS 职位要求   Education 教育学历 ·Culinary Education is preferred. 烹饪教育背景优先。   Experience 经验 ·At least four years related experience in this position in 5-star hotels. 至少具备四年5星级酒店相关工作经验。   Job Skill/Knowledge 工作技能/知识 ·Excellent culinary skills, while deliver top quality product and presentations. 完美的烹饪技巧，同时展现高质量的食物及摆盘。 ·Rich in culinary management and leadership experience. 丰富的餐饮管理与领导经验。 ·Comprehensive knowledge of food processing and hygiene standards. 全面的食品加工及卫生标准知识。 ·Strong organization skills and effective influence. 强大的组织能力和有效的影响力。 ·Good interpersonal conflict management skills and effective decision-making skills. 良好的处理同事关系冲突管理技巧和有效的决策力。 ·Knowledge of operating rules and safety standards. 具有运转规章及安全标准知识。   Computer Knowledge 电脑知识 ·Knowledge of MS office software, worked with Micros, Outlook and MC. 会使用微软办公软件，Micros， Outlook和MC。     Language Proficiency 语言能力 ·Good communication skills (verbal and listening and writing). 良好的沟通技巧（口语，听力及书写）。 ·Basic command of English in listening and speaking. 具备英语听说能力。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Abide by the policies and procedures set out in the Colleague Handbook. 遵守同事手册 ·Wear the appropriate uniform as provided by the hotel. 穿酒店制服 ·Meet grooming standards of the hotel as set out in the colleague Handbook. 符合酒店同事手册上的仪容仪表标准 ·Be aware and abide by Equal Employment Opportunity and Affirmative action Legislation and the hotel’s policies in regards to harassment prevention. 遵守酒店政策和劳动合同 ·Work in a safe manner and abide by Occupational Health & Safety legislation and the hotel’s policies in regard to accident and incident reporting procedures. 为防止事故发生，能在安全的环境中工作请遵守健康及酒店消防政策 ·Attend all roaster shifts including shift work and weekend work in accordance with rosters. 平日和周末根据排班表上班 ·To support the hotel, team members and shift leaders and maintain a pleasant atmosphere with co-workers at all times. 给予酒店，同事一个良好的氛围 ·Ensure the cleanliness, safety and efficiency of the entire laundry Room and its equipment. 确保洗衣房内所有设备的清洁，安全和完好 ·Maintain and control Rooms, Food and Beverage linen and uniform inventory. And prepare monthly report of discarded, condemned linen and uniform and submit to the laundry manager. ·对供货商送来的布草、制服及其他物品进行验收，以确保所收货物合乎标准 Responsible for dry cleaning all guest and staff laundry. 负责所有客衣和员工制服的洗熨 ·Sort out the garments according to the colour, material, degree of soil and stain. 根据服装的颜色、布料、脏污程度进行分拣 ·Set washing program as instructed 设定洗涤程序 ·Remove all the stain before washing 洗涤前去污 ·Keep the machine clean and operate in a safe way. 保持设备的清洁和安全运作 ·Keep the chemical and supplies in a safe place and use it in the proper way. 将化学用品安置在安全的地方，并恰当使用 ·Keep control of the temperature on washing and drying process. 在洗涤和干燥过程中，控制温度 ·Return any valuables found inside the garment. 归还服装内的贵重物品 ·Report to Laundry & U/L Manager immediately when there is any failure of machine. 如设备发生故障，需及时向洗衣房、制服及布草房经理汇报 ·Finish all jobs assigned by the Laundry & U/L Manager. 完成洗衣房、制服及布草房经理分配的其他任务 ·Perform other duties as required by the Laundry manager. 完成洗衣房经理所要求的其它工作。 ·Adhere to all standards and procedures as outlined in the department. Procedure Manual, Colleague Handbook and company code of Conduct. 贯彻部门标准，程序和酒店的同事手册及行为准则 ·Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作 Sustainability Related 可持续发展事务 ·Support & involve their job duties related to Green, CSR 支持和参与有关绿色、企业社会责任的工作 Report daily to the laundry manager any relevant events or situations. REQUIREMENTS 职位要求 Education 教育学历 ·High School Diploma 高中学历 Experience 经验 ·Three years working experience, at least one year in similar capacity. 三年酒店工作经验至少一年相关职位经验 Job Skill / Knowledge 工作技能 / 知识 ·Professionalism 专业知识 ·Communication skills 沟通技巧 ·Guest focus 关注客人 Computer Knowledge 电脑知识 ·Opera PMS 酒店Opera系统 Language Proficiency 语言能力 ·Good command of Mandarin, other languages would be beneficial. 普通话熟练，会其他语言为佳

PRINCIPAL RESPONSIBILITIES 主要职责 ·Supervision of Room Attendants. 管理客房服务员的工作。 ·Liaise with Housekeeping Coordinator to implement daily requests and action any new requests from Langham Touch throughout the day. 与客房部协调员沟通联络以便对任何一个客人通过总机提出的新要求作相关回应。 ·Attend to the delivery of special amenities according to the guest preference states in the profile. 通过客人历史档案，根据宾客的个人喜好在客房摆放特殊的用品。 ·Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. 代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。 ·Maintain the cleanliness of the working stations. 保持工作间的整洁。 ·Reporting of maintenance, via the phone or on a request docket. 通过电话或者维修工程记录来报告设备保养。 ·Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self checking Room Attendants and spot checks of Room Attendants who are self checking when it applies. 承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。 ·Report accidents and damages promptly to the Housekeeping Coordinator. Ensure the required paperwork is completed immediately. 及时向客房部协调员报告事故和损坏情况，并且确保及时填写相关记录。 ·Explain and promote hotel facilities and services whenever possible. 在需要的时候向客人解释和促销酒店的设施和服务。 ·Ensure that all colleagues comply with the grooming and uniform Standards. 确保所有同事按照仪容仪表和工作制服的相关标准工作。 ·Take personal responsibility to all the floor master keys are used under control and conduct spot check on regular basis. 承担楼层万能钥匙在可控情况下使用的责任，并且定时抽查。 ·Ensure compliance with legislated health and safety requirements within the workplace. 在工作区域内遵守相关健康和安全的工作须知。 ·Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement. 遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。 ·Actively promote a work environment, which cares for guests and colleagues alike. 关心宾客和关爱同事从而营造积极地工作环境。 ·Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。   REQUIREMENTS 职位要求   Education 教育学历 ·Certificate / Diploma / Bachelor in Hotel Management 酒店管理证书、文凭、学位   Experience 经验 ·Three years related working experience in hotel, at least 1 year in similar capacity. 三年相关的酒店工作经验，至少一年相关职位经验   Job Skill / Knowledge 工作技能 / 知识 ·Out-going personality 性格开朗 ·Good communication skills 良好的沟通技巧 ·Office administration experience 具备办公室行政经验   Computer Knowledge 电脑知识 ·Opera PMS 酒店Opera系统 Language Proficiency 语言能力 ·Basic command of English and Mandarin, other languages would be beneficial. 良好的英语和普通话，懂其他语言为佳

岗位职责 1、制定及执行饭店合肥市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1、大专以上文化程度；5年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训