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  • 合肥 | 5年以上 | 本科 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    发布于 03-27
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    1.年龄45周岁及以下 2.具有本科及以上学历,酒店管理、企业管理或旅游管理相关专业。 3.熟悉综合酒店、民宿、文旅项目管理及运营模式。 4.具备具有很强的计划、组织、领导、控制能力。 5.具有丰富的战略执行能力和沟通协调能力。 6.掌握人力资源、财务、法律法规等相关专业知识。 7.有强烈的事业心和责任感,具备履行岗位职责所必需的专业知识和丰富经验。 8.具有良好的社会公德、职业道德和个人品行,遵纪守法、诚实守信,无违纪、违法或不良执业记录。 9.爱岗敬业、能够承受较强的工作压力,能接受定期出差安排。 10.任职酒店/民宿/文旅等管理公司相关领域负责人工作经历不少于6年。
  • 餐饮总监

    2万-3万
    合肥 | 经验不限 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    PRINCIPAL RESPONSIBILITIES 主要职责 ·Directly responsible for the daily administration of the whole F&B department, in line with brand standard as well as the leading hotels of the world stretch goals and the colleague handbook. 直接全面负责管理整个餐饮部的行政,按照朗廷品牌标准,国际领先酒店的目标和员工手册条例保证其营运顺畅,实现利润最大化。 ·Work very close with the General Manager and report and brief on the daily operation and respond to any situation in a timely and effective manner. 协助总经理,汇报及传达每日运营情况并对任何情况做出及时有效的回应。 ·Comply with hotel rules and regulations to improve customer satisfaction. 遵照酒店规章制度,提升客户满意度。 ·Lead the front-line colleagues to follow the loss procedures and work with the Steward, kitchen and related departments to minimize the loss rate. 领导前线同事按照损耗程序,并与管事部,厨房及相关部门一起,以将损耗率降至最低。 ·Ensure strict compliance with procedures established by the Finance department, HR department and other operation departments. 确保严格按照财务部,人力资源部及其他营运部门制定的程序。 ·Be responsible for the execution or direct monitoring of any previously agreed projects. 负责执行或直接监测事先商定的任何项目。 ·Be responsible for the control of security related issues like floor master keys, cashier procedures and others. 负责控制相关的安全问题,例如万能钥匙,收银程序等。 · Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保证消防,健康,安全及清洁的标准得到维护。 ·Perform any duties assigned by the Management. 执行任何管理层委托的工作。   Operations 运营 ·Be aware of all Langham’s guest programmes, discounts, etc. 知晓所有朗廷的对客程序,相关折扣等。 ·Be aware of the Langham brand, convey and ensure that all colleagues understand the hotel's catering philosophy and any operational information. 了解朗廷品牌,传达并确保所有同事理解酒店餐饮理念和任何营运信息了解朗廷品牌,传达并确保所有部门员工理解酒店餐饮理念和任何营运信息。 ·Be aware and be presented if necessary for any special events or requests. 知晓并尽可能参与特殊的宴会或任何有需求的场合。 ·Participate in catering promotion with colleagues. 同员工一起参与餐饮推广。 ·Be aware of guest complaints and personally get involved if necessary. 了解客人的投诉,如有必要能亲自解决。 ·Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作则,为同事树立起良好的榜样,激励同事的工作热情。
  • 全国 | 5年以上 | 本科 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 管理规范
    • 人性化管理
    国际高端酒店/5星级 | 1-49 人
    发布于 03-26
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    Director of Human Resources, Shanghai Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: 1.      Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the hotel. 2.      Develop manpower budget and ensure manpower is under control within the manning established. 3.      Maintain harmonious employee relations and an environment conductive to top performance.  4.      Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team.  5.      Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the hotel.  6.      Be responsible for recruitment of all levels of positions. 7.      Ensure career development policies and implements career paths for colleagues.  8.      Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends. 9.      Ensure all Learning & Development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability. Qualifications: 1.      Luxury Hospitality segment experience will be preferred. 2.      5 years working experience in Shanghai would be preferred. 3.      5+ years as Director of Human Resources at international hotels. 4.      Ability to understand a variety of industrial issues and develop strategic business plans. 5.      Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required. 6.      Problem solving ability on both operational and/or strategic areas. 7.      Strong interpersonal skills & leadership. 8.      Fluent written & spoken English.
  • 合肥 | 3年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    PRINCIPAL RESPONSIBILITIES 主要职责 •Ensure compliance with all local (Health Department) regulations. 确保遵守当地政府(卫生部门)的规定。 •Set up working station properly and on time before each service period. 每次营业前,妥善地设置好制作台。 •Pay attention to the quality, presentation and flavour. 注重食品的质量,摆盘呈现方式及味道。 •Make sure that food is tasty, tempting presentation, fresh and safe. 确保食品新鲜美味,可口诱人,卫生安全。 •Make sure all food is prepared by recipes. 确保所有食品严格按照配方制作。 •Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。 •Implement proper food preparation procedures and storage standards. 履行正确的备菜程序与贮藏标准。 •Follow the principle of food use-First in first out. 遵循先进先出的食品使用原则。 •Maintain purchasing, receiving and food storage standards. 维持采购,收货及食品贮藏标准。 •Apply for proper materials according to needs and instructions. 根据需要和指示,做好适当的物料申请。 •All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜(或大小适当的盖子)封好保存,由制作者或最初使用者制作标签、标明日期。 •Support the Food and Beverage department's procedures for waste control. 支持餐饮部的各项程序对浪费的控制。 •Conduct reasonable control of raw materials. 进行合理的原料控制。 •Follow proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度。 •Take temperature checks as required and keep record on the company standards sheets. 按要求检查温度并做好相关记录。 •Ensure that Hygiene documents are filed in correctly and updated as necessary. 确保正确分类保存卫生方面的文件,并作必要的更新。 •Use the cutting board correctly according to HACCP instructions at all times. 根据HACCP的指示,正确使用砧板。 •Implement and follow HACCP system and implement correct Hygiene and Safety Standards. 实施及遵照HACCP系统执行正确的卫生和安全标准。 •Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 确保所有的同事遵循工作安全规则,所有的危险都要报告给保安部及工程部。 •Effectively report, investigate and follow up on colleague accidents. 有效的报告、调查及跟进员工事故。 •Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 确保同事的制服干净整洁,特别是在公共区域及对客服务时。 •Hold periodically class room style training for new colleagues in order to increase professional knowledge skills. 定期对新进同事进行课堂式培训,帮助其增加相关职业知识技能。 •Maintain a daily emphasis on food cost control and train colleagues to enhance their awareness. 坚持每天强调食品成本控制,并培训同事增强该方面意识。 •Check the refrigerator food before each shift and replace the container in time if necessary. 每次交班前需检查冰箱食物,如有需要,及时更换盛器。 •Develop and implement colleague training plans on a quarterly basis in conjunction with HR Department. 每季度和人力资源部一起执行并履行培训计划。 •Implement and follow the daily departmental training program. 执行并遵循每日部门培训计划。 •Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜谱参与同事的培训,包括配料,备菜及独特的口味。 •Regularly develop colleague activity plan to promote teamwork. 定期制定员工活动计划以促进团队合作。 •Proper handling, maintaining and cleaning of equipment. 正确合理使用设备,及时维修保养。 •Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人,客户,团体,公司代表,销售商及当地教育体制的需要。参与销售菜单,贵宾菜单及任何宴会的需求。 •Be able to participate in the job cross-training when necessary and be transfer to other departments to assist the work. 按要求,参加岗位交叉培训,需要时能调至其他部门协助工作。 •Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培训,指导并给同事提出一定的建议以达到令人满意的生产水平。 •Coordinate with concerned departments for any issues which may arise in order to find immediate solution in the best interest to guest satisfaction. 与有关部门合作,旨在快速地找到令顾客满意的解决方案。 •Actively promote cross-sectoral cooperation through frank communication. 通过坦诚的沟通,积极推动跨部门的合作。 •Respond to guest questions in a correct and appropriate manner within 24 hours. 以正确且适当的方式24小时内回应客人的疑问。 •Carry a monthly self-inspection and make sure kitchens are compliant with the Langham Brand Standard. 实行每月自我检查,确保厨房符合朗廷品牌标准。 •Attend all meetings as required. 根据需要,参加所有的会议。 •Perform any duties assigned by the Management. 执行任何管理层委托的工作。   REQUIREMENTS 职位要求 Education 教育学历 •Culinary Education is preferred. 烹饪教育背景优先。   Experience 经验 •At least four years related experience in this position in 5-star hotels. 至少具备四年5星级酒店相关工作经验。   Job Skill/Knowledge 工作技能/知识 •Excellent culinary skills, while deliver top quality product and presentations. 完美的烹饪技巧,同时展现高质量的食物及摆盘。 •Rich in culinary management and leadership experience. 丰富的餐饮管理与领导经验。 •Comprehensive knowledge of food processing and hygiene standards. 全面的食品加工及卫生标准知识。 •Strong organization skills and effective influence. 强大的组织能力和有效的影响力。 •Good interpersonal conflict management skills and effective decision-making skills. 良好的处理同事关系冲突管理技巧和有效的决策力。 •Knowledge of operating rules and safety standards. 具有运转规章及安全标准知识。   Computer Knowledge 电脑知识 •Knowledge of MS office software, worked with Micros, Outlook and MC. 会使用微软办公软件,Micros,Outlook和MC。   Language Proficiency 语言能力 •Good communication skills (verbal and listening and writing). 良好的沟通技巧(口语,听力及书写)。 •Basic command of English in listening and speaking. 具备英语听说能力。
  • 全国 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 技能培训
    • 人性化管理
    • 领导好
    • 包吃包住
    • 年底双薪
    服务式公寓 | 2000人以上
    发布于 08:44
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    岗位职责 1. 独立负责单体公寓的日常经营和运作,包括客房、前厅、工程、财务及采购等各项职能工作; 2. 确保部门成本及各项费用,得以良好的控制,对公寓的经营结果目标及各项满意度负责; 3. 根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查和更新;  4. 制定部门的年度预算,并确保部门的经营费用控制在预算之内;  5. 负责与行政、供应商及外部人际关系的维护; 6. 协助完成公寓新项目开发及拓展任务;  7. 协助完成部门人才培养。 任职条件 1.大专以上学历,英语口语熟练。  2.有5年以上同品牌星级酒店客房或前厅管理工作经验,客房管理背景优先考虑。  3.熟悉客房部专业知识,熟练使用电脑;有一定工工程经验,同时具备前厅部岗位工作经验。  4.掌握熟悉酒店管理、服务流程和质量标准。  5.具有组织协调能力、应变能力、适应能力、经营能力以及文字表达能力。  6.后续能接受全国以及海外外派。  请注意:您的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全,如您继续申请该职位,即表示您已知晓并认可我们的操作。
  • 合肥 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    Business Plan & Event Management业务计划和活动管理 §   To work closely with Director of Sales and the team for more meeting, conference, incentive and exhibition business 与销售总监和其团队更紧密的合作,获取更多会议,会务,奖励旅游与和展会业务。 §   To be a business partner with Director of Sales so as to follow up their confirmed business 与销售总监紧密合作,以便跟进销售已经确定的业务。 §   To review scheduled events and trouble shoot potential problems / conflicts 回顾活动安排日程,对于潜在问题和冲突进行预估及解决。 §   To check function rooms set up to avoid mistakes and for improvement 检查宴会厅的布置以避免错误和更好的改进。 §   To get feedback and comments from guests and associates 从客户和关联机构得到回馈和评估 §   To monitor all themed breaks and theme parties so as to give ideas and suggestions for improvement。 监督所有主题茶歇和派对给予改进的建议和意见。 §   To organize special events for hotel image exposure 为酒店形象的推广组织特别的活动 §   To complete Annual Sales & Marketing Plan 完成每年的销售和市场推广计划 §   To attend annual Budget Presentation to elaborate business plan for the next year 参加每年的预算展示并阐述下一年的业务计划 §   To prepare yearly sales revenue budget and related catering marketing expenses 准备每年的销售收入预算和相关的宴会销售市场推广费用                               §   To assign fair sales quota to each Catering Sales 下达公平的宴会销售个人销售指标 §   To manage the team and bring them to their full potential through training, counselling, guidance and discipline and maintain a work environment which fosters loyalty, pride and a sense of belonging. 有效管理团队通过培训,咨询,引导,处分等手段把每个销售的潜力发挥到极致,并确保一个培养员工忠实感,自豪度和参与感的工作氛围。 §   To implement and maintain an open communication channel with the DOSM, DOS, other Department Heads and clients. 负责维护与销售及市场推广总监,各部门管理人员和客户的良性共同渠道。 Sales Related Activities相关销售活动 §   To participate in all hotel hosting functions 出席所有酒店的主办的宴会活动 §   To up-sell the hotel products so as to maximize revenue and profit 对于酒店产品的进行提升销售,以实现收入及利润的最大化 §   To propose new ideas for packages to meet market trend 根据市场变化提议新的套餐 §   To schedule lunch/dinner/cocktail entertainment with guests 安排午餐、晚餐、鸡尾酒会等宴请客户 §   To participate related social gathering events for exposure 参与相关媒体曝光的社交聚会 §   To develop market 发展市场 §   Communications沟通 §  To attend daily morning briefing and other meetings such as Revenue meeting, Department Head Meeting, S&M Meeting as per request 出席每日例会和其他要求会议,例如收益会议,部门主管会议,市场销售部门会议等 §  To arouse management’s awareness of market trend, competitors strategies and business opportunities 激发管理层对于市场需求,竞争对手战略和商机的敏感度并及时了解 §  To provide adequate guidelines, training and directions to all Catering Sales through daily briefing 通过每日例会,向整个宴会销售部门提供恰当适宜的方针,培训和指导 §  To conduct periodic counselling to all associates if required so that each team members are working towards their goals 不定期对销售成员进行辅导及指引,以帮助每个团队成员达到目标。 §  To ensure all related catering documents such as Event orders, change logs, floor plans, program rundown are channelled properly 确保所有相关的宴会文件正确并发放无误。例如:活动订单,变更单,平面图,程序表等 §  To communicate with Chefs for menu improvement 与厨师长沟通促进菜单的改善 §  To channel all feedback to Banquet Service team for service enhancement 传达所有客户反馈至宴会服务团队以便提升服务品质。 1.Administration and Others行政和其它事务 §  Handle complaints and revert to management when necessary 处理客户的投诉,并告知管理层 §  To maximize space utilization of all function space for profit 将酒店所有宴会空间合理利用以便最大限度的提高利润空间 §  Handle all VIP events 安排所有VIP活动 §  To revert feedback to guests’ comments 回应客户的评论及反馈意见 2.Training and Development培训和发展 §  Provide guidance and directions to the Catering Sales & Conference Services team during problem solving & price negotiation 如何解决问题和协商价格的过程中,提供指导和方向给宴会销售及会议策划团队。 §  Provide advice and supervision to the Catering Sales & Conference Services team in achieving their individual goals 在宴会销售及会议策划团队完成个人销售目标时,提供建议和监督 §  To identify individual career training for development 区分每个销售适宜的职业发展培训 §  To build up team morale 激励销售团队的士气 §  To recognize outstanding team members. 对表现突出的员工表示认可 §  To encourage balance of life to all team members. 鼓励所有销售团队平衡生活 §  To conduct training sessions to team members for MICE logistics, concepts, general policy and procedures 对宴会销售及会议策划团队进行会展流程,基础概念和一般政策及程序的培训 §  To support departmental trainer for new colleagues 协助部门的培训员对新员工进行培训 §  Perform any duties assigned by the Management deemed necessary. 执行任何管理层交付的工作。 REQUIREMENTS 职位要求 1.Education 教育学历 §    University or equivalent professional hotel training is preferred. 大学或同等学历的专业为宜 2.Experience 经验 §    At least 5 years relevant catering sales and event management experience, preferably in 5 star hotels with extensive knowledge on facilities capacity. 至少有5年以上相关宴会销售及会议管理的经验,对于5星级酒店各种宴会设施有足够的了解为佳 §    At least 3 years as the head of the catering sales with concrete catering sales experience 至少3年作为宴会销售部门领导的经验, 具备极其专业的宴会销售经验 3.Job Skill / Knowledge 工作技能 / 知识 §    Independent & ability to work under pressure 能独立工作和承受压力的能力 §    Strong leadership, people management, communications and interpersonal skill 极佳的领导,管理和人际沟通能力。 §    Solid menu and catering related knowledge 具备完善的菜单和宴会销售相关知识。 4.Computer Knowledge 电脑知识 §    Knowledge of MS office software MS办公软件知识。 §    Familiar with Delphi Sales & Catering is a plus 熟悉Delphi Sales & Catering运用为佳。 5.Language Proficiency 语言能力 §    Proficiency in English and Mandarin is a must 必须熟练掌握英语与中文 §    Excellent communication skills in both written & spoken 具备优秀的口语与书面沟通技巧
  • 合肥 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    • 投递简历
    Planning and Organising计划与组织: ·Develop the Hotel Sales Plan which accurately interprets the objectives of the business and uses this to communicate and to focus the teams and own efforts. 制定酒店的销售计划,能够准确理解业务目标,并将其用于清晰准确的沟通传达给团队。 ·Contribute to the strategy and planning activities of the sales function to the development of global sales initiatives recommending, implementing and monitoring appropriate local activity. 协助销售职能的策略和规划活动,促进全球销售的发展,推荐、实施和监测有效的市场活动。 ·Identify, locate and secure the people and financial resources needed to achieve the sales results required. 寻找维护相应的的人力和财务资源来支持达到销售目标。 Account Management客户管理: ·Develop and maintain Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 ·Assist the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户,包括发展计划、细化目标、时间规划和销售方法以支持客户销售策略的制定。 ·Liaise with LHG and GSO/GSAS specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAS紧密联系,具体说明客户在商业,收入目标和达成活动上的比例划分。 ·Accurately identify the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力,并利用这些来巩固业务。 ·Develop customer accounts to increase market/customer share-all revenue streams-locally, nationally and globally. 发展客户数据库,增加市场/客户份额-所有的收入来源-本地、国际、全球。 Market Intelligence市场分析能力: ·Monitor and maintain competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs 关注和持续了解竞争酒店的活动,包括财政表现、SWOT分析、主要客户/市场份额和市场活动。 Customer Relationships客户关系: ·Establish, enhance and maintain productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展,加强和保持有效的工作关系。 ·Keep Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户需求、兴趣、市场活动相关的酒店信息的及时更新。 ·Review customer base to determine new opportunities for account penetration. 浏览客户数据库,发展新客户。 ·Liaise with Director of Sales & Marketing to review the effectiveness of sales activities. 与市场销售总监保持沟通回顾销售活动的效率。 ·Contribute ideas to improve the products and services offered. 提供改进产品与服务的想法。 Team Leadership团队领导: ·Direct, monitor and evaluate sales performance of account teams and self to ensure sales revenue targets are being met. 指导、监督和评价团队和自身的表现,保证销售收入达标。 ·Agree, clarify and implement Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意,阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 ·Discuss and agree departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标,浏览和更新业务中的变化,必要时调整执行方法。 ·Communicate regularly and on time verbally and non-verbally, providing individual s with prompt and specific feedback on performance. 与团队讨论并同意制定部门和个人目标,浏览和更新业务中的变化,必要时调整执行方法。 ·Create an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围,将冲突最小化。 Develop individuals and teams发展员工和团队: ·Select, train, coach and develop people to enhance performance and to meet the current and future needs of the department 筛选、培训、辅导和发展员工,提高个人表现,符合部门目前和未来的需要。 ·Assist in recruitment of individuals who have the potential to perform within the team. 协助招聘有潜力的员工。 ·Produce training and development plans for the department and related areas. 制定部门及相关领域的培训和发展计划。 ·Ensure planned “Selling The Legend” training and coaching activities happen on a regular basis.确保计划“Selling The Legend”的培训和辅导活动作为定期培训。 ·Regularly review and evaluate the impact training is having on performance at departmental, team and individual level. 定期回顾和评估培训对于部门,团队和个人表现的影响。 REQUIREMENTS职位要求 Education教育学历 ·University degree is preferred. 大学文凭优先。 Experience经验 ·A minimum 5 years relevant experience and managerial responsibilities in a 5 star international hotel. 最少5年相关工作和五星级国际酒店管理经验。 Job Skills/Knowledge工作技能/知识 ·Strong leadership able to manages conflict effectively. A good motivator, able to inspire team members to perform well. Independent & ability to work under pressure. Good interpersonal and presentation skills. Well organized and a good planner with an enquiring mind 极强的领导能力有效管理冲突。能够激发员工更好的工作表现。独立工作和承受压力。良好的处理人际关系和陈述能力。具有钻研精神,善于计划和组织。 Computer Skills电脑技能 ·Familiar with MS Office and Delphi Sales & Catering system.  熟悉微软办公软件和Delphi系统。 Language Skills语言能力 ·Fluent in English and Mandarin, good communication skill in both written and verbal 中英文流利,具备优秀的口语和书面沟通技巧。
  • 合肥 | 1年以上 | 中技 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位要求: (1)身体健康,能吃苦耐劳,有1年以上星级酒店淮扬菜炉灶厨师工作经验。 (2)具有强烈的责任心,勇于开拓和创新,作风干练; (3)热爱本职工作,有团队合作精神,为人踏实,积极肯干; (4)了解和熟悉食品材料的产地、规格、质量、一般进货价,懂得简单的营养学及菜品搭配知识等。 (5)有自己的的特色菜肴或创新菜优先考虑,擅长淮扬菜,薪资面议。 (6)不得有触犯国家法律、法规被依法拘留、追究刑事责任等违法行为。
  • 合肥 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    • 投递简历
    PRINCIPAL RESPONSIBILITIES主要职责 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根据客户管理程序,按季度,月度,周和日常时间计划和管理所有政府和分局,领事馆,大使馆及商会的销售拜访和电话拜访。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 与主要政府客户群保持良好关系,在已有和新的政府相关部门客户中争取个人,团队和商务会议生意。从而达到销售目标并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 处理来自政府及相关分局的要求,包括会议,现场参观,协商和合同撰写。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟进所有在政府市场范围内的询问和线索,直到生意确定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 为政府或政府活动协助人开展酒店参观活动。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 经常与政府官员交际以获得最新市场动向并保持关系。 7. Represent the Hotel in Government invited functions. 代表酒店应邀参加政府活动。 8. Monitor competitors’ activities pertaining the Government segments. 关注竞争酒店的活动以洞悉政府市场。   9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排贵宾到店,欢迎事宜并在他们在店期间根据酒店标准提供卓越服务,从而令客户满意而归。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店两者的紧密联系,保证不断为客户酒店的发展信息,并为高级管理层更新相关信息,包括政府部门、相关的事件,市场趋势、顾客反馈和竞争对手的活动。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高级管理层更新销售进步和预订的信息,密切讨论特殊的事件或非正常的发展,建议有必要的销售策略,增加市场竞争力。   12. Account Management客户管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户,包括发展计划,细化目标,时间规划和销售方法以支持客户销售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAs紧密联系,具体说明客户在商业,收入目标和达成活动上的比例划分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力,并利用这些来巩固业务。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 发展客户数据库,增加市场/客户份额-所有的收入来源-本地,国际,全球。   13. Market Intelligence市场分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 关注和持续了解竞争酒店的活动,包括财政表现,SWOT分析,主要客户/市场份额和市场活动。   14. Customer Relationships客户关系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展,加强和保持有效的工作关系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户要求,兴趣,和市场活动相关的酒店信息及时更新。 Reviews customer base to determine new opportunities for account penetration. 浏览客户数据库,发展新客户。 Contributes ideas to improve the products and services offered. 提供想法来提高产品和服务。   15. Team Leadership团队领导 Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指导,监督和评价团队和自身的表现,保证销售收入达标。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意,阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标,浏览和更新业务中的变化,必要时调整执行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 经常并及时进行口头或非口头的沟通,为员工个人表现提供及时和具体的反馈。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围,将冲突最小化。   REQUIREMENTS 职位要求 1. Education教育学历 Diploma or University degree is preferred. 大专或本科文凭优先。 2. Experience经验 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相关工作和五星级酒店管理经验,之前担任过相似职位者优先。 3. Job Skills/Knowledge工作技能/知识 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具备极佳的沟通,交际和合作技巧。能独立工作和承受压力。具钻研精神,善于计划和组织。 4. Computer Skills电脑技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微软办公软件和Delphi Sales & Catering系统。 5. Language Skills语言能力 Excellent written and verbal in Mandarin, good command in English. 具备优秀的普通话口语和书面沟通技巧,英语读写流利。
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    PRINCIPAL RESPONSIBILITIES 主要职责 Assume full responsibility for the guest arrival experience and satisfaction with room product. 对客人的到店体验和对房间产品的满意度,要担负全部责任。 Ensure that guest’s reservation is accurately honored. 确保客人的预订是真实正确的。 Monitor closely guest recognition to ensure guest satisfaction and generate return business. 密切关注客人的动向,确保客人的满意度以提高酒店回头生意。 Maintain the highest standard of services and responsible for maximizing the room revenue with highest occupancy and average room rate. 保持最高标准的服务,负责住房率和平均房价以达到客房收入的最大化。 Coach and counsel underperforming colleagues whenever necessary. 必要时培训和忠告表现不佳的同事。 Conduct training to the Front Office Staff in all facets and responsibilities. 承担起前厅部所有培训责任,组织前厅部员工在各方面的培训。 Ensure communication with other Langham hotel colleagues. 确保与其它朗廷酒店同事的沟通。 Motivate, train and develop potential staff. 激励、培训和发展有潜力的员工。 Enforce standard of personal grooming and hygiene of the team according to hotel requirement. 确保员工的个人仪容仪表和团队的卫生安全按照酒店的规定标准执行。 Identify the strengths and weaknesses of respective colleagues and develop their full potential to achieve company goals. 能确认同事的优点和缺点,发展他们的潜能,以达成公司的目标。 Ensure that optimum occupancy and maximum revenue are achieved while at the same time maintaining maximum guest satisfaction. 确保在达到最高入住率和最大房间收益的同时,保持客人的最高满意度。 Ensure sufficient credit is obtained and maintained during the length of the guest’s stay. 确保有很好的信用,以保持客人住店的时间长度。 Directs day-to-day operations of the Front Office. 指导前厅部的日常运作。 Ensure that the procedures for guest check-in, credit establishment, room allocation and relationship building are maintained. 建立和维护确保客人的手续、信用卡、房间的分配。 Control of all guest room allocations. 负责所有客房的分配。 Responsible for room availability and have a thorough understanding of the occupancy forecast and its impact on the operation. 在了解酒店的入住率的基础上对房间可用性有透彻的了解与操作。 Set up and maintain a close liaison and communication with the Housekeeping Department to ensure that the availability meets the demands of guest rooms at all times. 与客房部保持密切的沟通和联系,以确保任何入住率情况下,满足客人对豪华客房的要求。 Ensure that VIP process is adhered to.  确保坚持VIP客人程序。 Ensures that all VIP/ Long Staying guests are met on arrival and when appropriate, General Manager/ Resident Manager, Director of Rooms or Front Office Manager, are informed. 确保每一个贵宾及长住客在抵店时得到接待,在可能的情况下通知到酒店的总经理、驻店经理、房务部总监及前厅部经理。 Ensure that an efficient system of communication between the Front Office and other departments is maintained, with regard to guest arrival and departure information. 对于客人的到达和离店信息确保与其它各部门保持有效的沟通。 Ensure all staff is well informed of events happening locally and in the hotel premises. 确保所有员工充分了解酒店发生的事件。 Supervise and control the performance, attitudes, appearance and conduct of the Front Office Staff.  监督和管理前厅员工的表现、态度和仪容仪表。 Maintain and enforce the highest levels of service and process for the guest arrival experience. (GSS and LQA standards). 对客人的到店体验维持并执行最高水平的服务(按照GSS和LQA的标准)。 Seek constant improvement processes and procedures in order to improve staff performance and guest satisfaction. 为提高员工的表现和客人的满意度,要做好对程序的持续改进。 Provide leadership and direction to all colleagues whilst maximizing revenue 领导和指导所有同事达到我们的最大收益。 Ensure the compliance of day-to-day operation of the from office with the standard of the Quality League. 确保办公室日常的运行符合酒店的标准和质量。 Motivate and develop subordinates and carry out appraisals as required by The Langham Hospitality Group.  按照朗廷酒店集团的要求,要激励下属,并做好员工的评估。 Cooperate with Sales Office to ensure that the representational rooms are shown to the potential clients as required.  与销售部密切合作,以确保展示房符合客户的要求。 Work closely with the IT Manager to ensure that the computer software is used wisely. 与电脑房经理紧密合作,确保电脑办公软件可很好的使用。 Attend and run weekly Rooms Meeting.  出席并参与每周的房务部会议。 Organize monthly meetings for the Front Office. 组织前厅部月会。 Prepare different reports for internal hotel use.  准备好酒店内部要用的不同的报表。 Be thoroughly familiar with the emergency procedures. 要十分了解紧急程序。 Perform any duties that Management deems necessary. 必要时需执行任何工作。 REQUIREMENTS 职位要求 Knowledge 专业知识 Front Office Operations. 前厅部工作流程非常熟悉。 PMS–Opera operation. 熟练的前台操作系统技能。 Skill 技能 Strong interpersonal and communication skills. 优秀的交流与沟通能力。 Experience工作经历要求 Hotel Management Education. 酒店管理相关专业毕业。 Minimum of five years Front Office Operation with one years in managerial level. 五年以上酒店前厅部工作经验,并至少一年前厅部分部门经理级别工作经验。 Others Characteristic其他要求 Ability to provide direction, motivation and development for key subordinates and evaluate their performance. 能够为主要下属提供方向、动力和发展,并评估他们的表现
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责 1.根据本组市场开发计划,制定个人销售活动计划。 2.通过开发新客户,稳定老客户,以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息,包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力,能及是掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力,能撰写市场调研报告,具有起草工作计划、总结及业务汇报的能力。
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责 1.根据本组市场开发计划,制定个人销售活动计划。 2.通过开发新客户,稳定老客户,以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息,包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力,能及是掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力,能撰写市场调研报告,具有起草工作计划、总结及业务汇报的能力。
  • 合肥 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    PRINCIPAL RESPONSIBILITIES 主要职责 ·The duty engineer is the principal when he is on duty, he is in charge of the basic operation and maintenance work of Engineering department. 值班工程师当班时,是当班的负责人。负责工程部的基本运作及维修保养工作。 ·Ensures that hotel rules are followed and obeyed. 确保遵循酒店规章。 ·Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors. 确保按时出勤并使所有下属主管都遵照值班表工作,根据总监要求巡查有关重要机房及公共区域。 ·Ensures that personal grooming and hygiene standards are being observed by doing spot checks in the morning. 通过早上随时抽查,确保员工仪表卫生良好。 ·Ensures all engineering employees follow the Engineering Standards and Procedures as issued from time to time. 确保所有工程部员工遵循不定期发出的工程标准及程序。 ·Responsible for the proper organization and functioning of the energy management function of the Engineering Department. 负责工程部门能源管理功能的适当的组织及实施。 ·Analyses and monitors energy costs and expenditures for the department. 分析并监督部门能源成本及费用。        ·Maintains an equipment and machinery record system for the property, do the hand-over work in accordance with Langham Hotels Group rules. 保留酒店设备及机器记录,按朗廷酒店集团的规定做好交接班工作。 ·Prepares on-duty Log and conducts shift briefings to ensure hotel activities and operational requirements are known. 作好当班记录,进行交班情况说明以确保酒店情况及运营要求被告知给接班人。 ·Recommends to the Director of Engineering, new policies and procedures for a more economical operation and maintenance program. 向工程总监建议新政策及程序以获取更经济的运营及维修保养方案。 ·Participates in the preparation of the annual engineering department budget. 参与年度工程部预算的准备。 ·Provide unique and high quality service for our guests forwardly. Interacts and cooperates with Hotel guests and outside contractors as directed by his superior. 主动向酒店客人提供独特、高品质的服务。按其上级指令与酒店客人及外包商进行互动与协商。 ·Cooperates and communicates with other sections in the Engineering department. 与工程部内部的其它小组进行合作及交流。 ·Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. 如有必要与其它部门进行互动及合作,为宴会、促销及活动提供额外及特殊服务。 ·Assists in Engineering contract analysis. 协助工程部合同分析。 ·Assists every concerned technician with maintenance and repair when required and carry out trainings on rules, regulations, operation standards etc. for the subordinates. 必要时协助各工种进行维修保养工作,对所属员工做好行为准则技能操作规范等进行培训。 ·Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member. 按部门标准及程序进行岗位培训,并为每一参加培训的员工建档。 ·Provide input for probation and formal performance appraisal discussions in line with company guidelines. 按照集团指导方针进行员工在试用期及正式录用工作表现评估。 ·Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance. 指导、建议并训练违反酒店政策及部门程序的员工,提出建设性反馈意见以提高工作质量。 ·Recycles where-ever possible and enforces cost saving measures to staff. 尽可能使用任何可被回收之物,并在员工中加强成本控制措施。 ·Occupational Health and Safety Responsibilities. 职业保健及安全职责。 ·Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 表现出职业保健及安全职责方面的政策及程序的意识,确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。 ·Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。 ·Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉酒店安全、急救及消防、紧急应变程序,安全谨慎地操作设备。 ·Log security incidents and accidents in accordance with hotel requirements. 按照酒店要求记录安全事故及事件。 ·Be responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. 有责任坚持清洁标准并创造安全无事故的环境。 ·Immediately resolve guest problems. 对客人所遇到的问题负责并立即解决。 ·Diagnose problems and thoroughly analyses information to guide decision making. 诊断问题并全面分析决策导向的信息。 ·Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments. 在同事、主管、团队人员及部门间显示出合作与信任。 ·Communicate well to ensure effective shift hand-over. 良好的沟通以确保有效交班。 ·Develop potential of others through training, coaching and development opportunities. 通过培训、指导及发展机会培养其它有潜力的员工。 REQUIREMENTS 职位要求 Education 教育学历 ·Vocational Certificate in Engineering or equivalent. 工程职业证书或相当的证书。 Language Skills 语言技巧 ·Good Mandarin and English language skills. 良好的普通话和英语技能 Job Skill/Knowledge 工作技能/知识   ·Good communication and writing skills. 良好的沟通和写作技能。 ·Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题,推理,激励,组织和培训能力。 ·3 year of relevant experience or an equivalent combination of education and experience. 3年相关工作经验,或具有与此相当的教育与工作经验结合的背景。
  • 大堂副理

    6千-7千
    合肥 | 2年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    SCOPE 范围 •Plan, organize and coordinate the daily activities of the Front Office which includes Front Desk, The Langham Club, Concierge, business centre. Ensure an efficient and profitable operation. Maintain guest satisfaction level to the standard of the hotel. 计划,组织和协调好前厅部的日常运行,包括前台、贵宾会、礼宾部、总机和商务中心。确保有效的日常运营,维持客人对酒店的满意度。 PRINCIPAL RESPONSIBILITIES 主要职责 •Assume full responsibility for the guest arrival experience and satisfaction with room product. 对客人的到店体验和对房间产品的满意度,要担负全部责任。 •Ensure that guest’s reservation is accurately honored. 确保客人的预订是真实正确的。 •Monitor closely guest recognition to ensure guest satisfaction and generate return business. 密切关注客人的动向,确保客人的满意度以提高酒店回头生意。 •Maintain the highest standard of services and responsible for maximizing the room revenue with highest occupancy and average room rate. 保持最高标准的服务,负责住房率和平均房价以达到客房收入的最大化。 •Coach and counsel underperforming colleagues whenever necessary. 必要时培训和忠告表现不佳的同事。 •Conduct training to the Front Office Staff in all facets and responsibilities. 承担起前厅部所有培训责任,组织前厅部员工在各方面的培训。 •Ensure communication with other Langham hotel colleagues. 确保与其它朗廷酒店同事的沟通。 •Motivate, train and develop potential staff. 激励、培训和发展有潜力的员工。 •Enforce standard of personal grooming and hygiene of the team according to hotel requirement. 确保员工的个人仪容仪表和团队的卫生安全按照酒店的规定标准执行。 •Identify the strengths and weaknesses of respective colleagues and develop their full potential to achieve company goals. 能确认同事的优点和缺点,发展他们的潜能,以达成公司的目标。 •Ensure that optimum occupancy and maximum revenue are achieved while at the same time maintaining maximum guest satisfaction. 确保在达到最高入住率和最大房间收益的同时,保持客人的最高满意度。 •Ensure sufficient credit is obtained and maintained during the length of the guest’s stay. 确保有很好的信用,以保持客人住店的时间长度。 •Directs day-to-day operations of the Front Office. 指导前厅部的日常运作。 •Ensure that the procedures for guest check-in, credit establishment, room allocation and relationship building are maintained. 建立和维护确保客人的手续、信用卡、房间的分配。 •Control of all guest room allocations. 负责所有客房的分配。 •Responsible for room availability and have a thorough understanding of the occupancy forecast and its impact on the operation. 在了解酒店的入住率的基础上对房间可用性有透彻的了解与操作。 •Set up and maintain a close liaison and communication with the Housekeeping Department to ensure that the availability meets the demands of guest rooms at all times. 与客房部保持密切的沟通和联系,以确保任何入住率情况下,满足客人对豪华客房的要求。 •Ensure that VIP process is adhered to.  确保坚持VIP客人程序。 •Ensures that all VIP/ Long Staying guests are met on arrival and when appropriate, General Manager/ Resident Manager, Director of Rooms or Front Office Manager, are informed. 确保每一个贵宾及长住客在抵店时得到接待,在可能的情况下通知到酒店的总经理、驻店经理、房务部总监及前厅部经理。 •Ensure that an efficient system of communication between the Front Office and other departments is maintained, with regard to guest arrival and departure information. 对于客人的到达和离店信息确保与其它各部门保持有效的沟通。 •Ensure all staff is well informed of events happening locally and in the hotel premises. 确保所有员工充分了解酒店发生的事件。 •Supervise and control the performance, attitudes, appearance and conduct of the Front Office Staff.  监督和管理前厅员工的表现、态度和仪容仪表。 •Maintain and enforce the highest levels of service and process for the guest arrival experience. (GSS and LQA standards). 对客人的到店体验维持并执行最高水平的服务(按照GSS和LQA的标准)。 •Seek constant improvement processes and procedures in order to improve staff performance and guest satisfaction. 为提高员工的表现和客人的满意度,要做好对程序的持续改进。 •Provide leadership and direction to all colleagues whilst maximizing revenue. 领导和指导所有同事达到我们的最大收益。 •Ensure the compliance of day-to-day operation of the from office with the standard of the Quality League. 确保办公室日常的运行符合酒店的标准和质量。 •Motivate and develop subordinates and carry out appraisals as required by The Langham Hospitality Group.  按照朗廷酒店集团的要求,要激励下属,并做好员工的评估。 •Cooperate with Sales Office to ensure that the representational rooms are shown to the potential clients as required.  与销售部密切合作,以确保展示房符合客户的要求。 •Work closely with the IT Manager to ensure that the computer software is used wisely. 与电脑房经理紧密合作,确保电脑办公软件可很好的使用。 •Attend and run weekly Rooms Meeting.  出席并参与每周的房务部会议。 •Organize monthly meetings for the Front Office. 组织前厅部月会。 •Prepare different reports for internal hotel use.  准备好酒店内部要用的不同的报表。 •Be thoroughly familiar with the emergency procedures. 要十分了解紧急程序。 •Perform any duties that Management deems necessary. 必要时需执行任何工作。
  • 合肥 | 经验不限 | 大专 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责     1、与既有的客户和潜在的客户及合作伙伴保持密切的联系;   2、代表酒店相关销售活动;   3、发挥创造力,为开发酒店产品和拓展销售做出贡献;   4、仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标;   5、在所负责的市场区域内,监视和报告市场及竞争者的情况;   6、准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进;   7、积极地传播产品信息,在负责的市场内营造酒店的知名度;   8、 主动参与,完成各种销售报告;   9、协助计划和配合销售活动;     10、管理客户档案数据库;     11、不断地对部门给予持续建议及支持。 岗位要求 1.大专以上学历,有同岗位工作经验,有良好英文沟通能力。 2.具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。 3.注重细节,工作有责任心,敢于承担责任,执行力较强。 4.有上进心和良好的学习能力和抗压能力。
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责 1.全面负责宴会和会议,展示会等的推销、预订工作; 2.制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准,制定宴会销售部规章制度并指挥实施; 3.建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录,使之成为有效的工作程序和管理手段; 4.与餐饮部总监和行政总厨沟通协调,共同议定宴会菜单及价格; 5.与其他部门沟通、协调、密切配合。 岗位要求 1.具有酒店宴会销售岗位工作经验,特别是包厢宴会的销售,能结合行业特点开展整体市场营销工作,有一定的客户积累,团队合作精神; 2.对高档宴会的组织及执行有丰富的经验; 3.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力; 4.工作细致、严谨,并具有战略前瞻性思维。
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    SCOPE 范围 The supervisor’s main function is to promote and ensure guest satisfaction, achieved through self-ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service. The supervisor is accountable for sales and profit in self-area. 主管的主要职能是提升和确保客户满意度,通过自身能力来建立和维护一个强大的团队,重视提升同事的满意度,提供积极,礼貌的服务。同时,主管须负责自己管理区域内的销售和利润。   PRINCIPAL RESPONSIBILITIES 主要职责   Operations营运 ·Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 负责餐厅日常的营运,保证餐厅营运顺畅。 ·Open and close daily operation according to the superior’s arrangement. 遵照上级的安排表来开始和结束一天的营运。 ·Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流,征求客人的反馈以提高服务质量。 ·Train, maintain and enforce all Langham service standards. 培训、维持和执行所有朗廷酒店的服务标准。 ·Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to guests in accordance with the Langham Bar Guide. 执行朗廷酒店规范的饮料配方,以确保给客人提供的饮料具有一贯的品质。 ·Ensure that food and beverages are provided with quality assurance. 确保所提供的食品和饮料有质量保证。 ·Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 ·Handle daily colleague relationships (e.g., shift adjustment). 处理日常同事的协作关系(例如,班次调整)。 ·Maintain a safe & sanitary work environment for all colleagues & guests. 为所有的同事和客人,建立一个安全及卫生的工作环境。 ·Provide as much help as possible for restaurant operation (e.g., schedules, floor arrangement, reservations). 为餐厅营运提供尽可能的帮助(例如,工作时间表,楼层安排,预定)。 ·Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法,如电话服务,最后一分钟的预定,或其他每天可能发生的问题。 ·Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时,确保在各自的岗位上,协助服务员或迎宾,使客人满意。 ·Ensure all work is done on a daily basis. 确保完成每天的工作。 ·Maintain proper colleague uniform standards. 保持同事制服的标准。 ·Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通过工作分配和突击检查,建立起一个有效的工程维护及保养程序。 ·Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指导授权原则,以确保客人的满意度。 ·Actively support the Quality Improvement Process. 要积极支持质量改进程序。 ·Assist in working toward positive financial results. 协助工作得到积极的财政结果。 ·Assist in maintaining a highly motivated and well-trained team. 协助培训一个高度的热情和训练有素的团队。 ·Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制,来确保工作安排的合理性。 ·Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作则,为同事树立良好的榜样,激励同事的工作热情。
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    PRINCIPAL RESPONSIBILITIES 主要职责 • Ensure compliance with all local (Health Department) regulations. 确保遵守当地政府(卫生部门)的规定。 • Set up working station properly and on time before each service period. 每次营业前,妥善地设置好制作台。 • Pay attention to the quality, presentation and flavour. 注重食品的质量,摆盘呈现方式及味道。 • Make sure that food is tasty, tempting presentation, fresh and safe. 确保食品新鲜美味,可口诱人,卫生安全。 • Make sure all food is prepared by recipes. 确保所有食品严格按照配方制作。 • Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。 • Wash hands before entering the kitchen or returning to work station. 进入厨房及回到操作台前先洗手。 • Implement proper food preparation procedures and storage standards. 履行正确的备菜程序与贮藏标准。 • Follow the principle of food use-First in first out. 遵循先进先出的食品使用原则。 • Maintain purchasing, receiving and food storage standards. 维持采购,收货及食品贮藏标准。 • Apply for proper materials according to needs and instructions. 根据需要和指示,做好适当的物料申请。 • All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜(或大小适当的盖子)封好保存,由制作者或最初使用者制作标签、标明日期。 • Support the Food and Beverage department's procedures for waste control. 支持餐饮部的各项程序对浪费的控制。 • Conduct reasonable control of raw materials. 进行合理的原料控制。 • Follow proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度。 • Take temperature checks as required and keep record on the company standards sheets. 按要求检查温度并做好相关记录。 • Ensure that Hygiene documents are filed in correctly and updated as necessary. 确保正确分类保存卫生方面的文件,并作必要的更新。 • Use the cutting board correctly according to HACCP instructions at all times. 根据HACCP的指示,正确使用砧板。 • Implement and follow HACCP system and correct Hygiene and Safety Standards. 实施及遵照HACCP系统执行正确的卫生和安全标准。 • Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 确保所有的同事遵循工作安全规则,所有的危险都要报告给保安部及工程部。 • Effectively report, investigate and follow up on colleague accidents. 有效的报告、调查及跟进员工事故。 • Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 确保同事的制服干净整洁,特别是在公共区域及对客服务时。 • Hold periodically class room style training for new colleagues in order to increase professional knowledge skills. 定期对新进同事进行课堂式培训,帮助其增加相关职业知识技能。 • Maintain a daily emphasis on food cost control and train colleagues to enhance their awareness. 坚持每天强调食品成本控制,并培训同事增强该方面意识。 • Check the refrigerator food before each shift and replace the container in time if necessary. 每次交班前需检查冰箱食物,如有需要,及时更换盛器。 • Implement and follow the daily departmental training program. 执行并遵循每日部门培训计划。 • Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜谱参与同事的培训,包括配料,备菜及独特的口味。 • Regularly develop colleague activity plan to promote teamwork. 定期制定员工活动计划以促进团队合作。 • Proper handling, maintaining and cleaning of equipment. 正确合理使用设备,及时维修保养。 • Participate in the arrangement of the buffet at any time when necessary. 必要时,参与帮助自助餐的布置工作。 • Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人,客户,团体,公司代表,销售商及当地教育体制的需要。参与销售菜单,贵宾菜单及任何宴会的需求。 • Be able to participate in the job cross-training when necessary and be transfer to other departments to assist the work. 按要求,参加岗位交叉培训,需要时能调至其他部门协助工作。 • Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培训,指导并给同事提出一定的建议以达到令人满意的生产水平。 • Coordinate with concerned departments for any issues which may arise in order to find immediate solution in the best interest to guest satisfaction. 与有关部门合作,旨在快速地找到令顾客满意的解决方案。 • Actively promote cross-sectoral cooperation through frank communication. 通过坦诚的沟通,积极推动跨部门的合作。 • Respond to guest questions in a correct and appropriate manner within 24 hours. 以正确且适当的方式24小时内回应客人的疑问。 • Carry a monthly self-inspection and make sure kitchens are compliant with the Langham Brand Standard. 实行每月自我检查,确保厨房符合朗廷品牌标准。 • Attend all meetings as required. 根据需要,参加所有的会议。 • Perform any duties assigned by the Management. 执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历 • Culinary Education is preferred. 烹饪教育背景优先。 • Priority should be given to a diploma issued by a certification authority or a professional trainer. 优先考虑持有由认证机构颁发的文凭或经过专业培训者。 Experience 经验 • At least two years related experience in this position in 5-star hotels. 至少具备两年5星级酒店相关工作经验。 Job Skill/Knowledge 工作技能/知识 • Good culinary skills, while deliver top quality product and presentations. 完美的烹饪技巧,同时展现高质量的食物及摆盘。 • Knowledge of food processing and hygiene standards. 具备食品加工及卫生标准知识。 • Good interpersonal conflict management skills. 良好的处理同事关系冲突管理技巧。 Computer Knowledge 电脑知识 • Knowledge of MS office software. 会使用微软办公软件。 Language Proficiency 语言能力 • Good communication skills (verbal and listening and writing). 良好的沟通技巧(口语,听力及书写)。
  • 合肥 | 2年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    Operations营运 •Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 负责餐厅日常的营运,保证餐厅营运顺畅。 •Open and close daily operation according to the superior arrangement. 遵照上级的安排表来开始和结束一天的营运。 •Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流,征求客人的反馈以提高服务质量。 •Train, maintain and enforce all Langham service standards. 培训、维持和执行所有朗廷酒店的服务标准。 •Ensure that food and beverages are provided with quality assurance. 确保所提供的食品和饮料有质量保证。 •Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 •Handle daily colleague relationships (e.g., shift adjustment). 处理日常同事的协作关系(例如,班次调整)。 •Maintain a safe & sanitary work environment for all colleagues & guests. 为所有的同事和客人,建立一个安全及卫生的工作环境。 •Provide the best possible help for restaurant operation (e.g., schedules, floor plans, reservations). 为餐厅营运提供尽可能的帮助(例如,工作时间表,楼层安排,预定)。 •Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法,如电话服务,最后一分钟的预定,或其他每天可能发生的问题。 •Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时,确保在各自的岗位上,协助服务员或迎宾,使客人满意。 •Ensure all work is done on a daily basis. 确保完成每天的工作。 •Maintain proper colleague uniform standards. 保持同事制服的标准。 •Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通过工作分配和突击检查,建立起一个有效的工程维护及保养程序。 •Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指导授权原则,以确保客人的满意度。 •Actively support the Quality Improvement Process. 要积极支持质量改进程序。 •Assist in working toward positive financial results. 协助工作得到积极的财政结果。 •Assist in maintaining a highly motivated and well-trained team. 协助培训一个高度的热情和训练有素的团队。 •Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制,来确保工作安排的合理性。 •Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作则,为同事树立良好的榜样,激励同事的工作热情。   Human Resources人力资源 •Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通过使用记录,菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。 •Encourage problem solving by colleagues through proper training and empowerment. 通过所有可能的培训和授权来激励同事解决问题的热情。 •Establish effective communication with colleagues to gain their trust and respect. 与同事建立有效的沟通,以争取他们的信任和尊重。 •Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的辅导及纪律处罚程序。 •All details regulatory framework refer to colleague handbook. 所有规章制度请参照员工手册。   Administration 行政管理 •Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通过日志本与下一班次的主管或经理进行沟通。 •Identify and recommend incentive programs, new ideas, and methods of operation. 确定并推荐奖励项目,新主意和方法进行运作。 •Promote positive inter-department relationship. 积极推动部门与部门之间的关系。 •Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故预防并加强工作安全以达到零事故的目标。 •Perform any duties assigned by the Management. 执行任何管理层委托的工作。
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    4千-5千
    合肥 | 1年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    • 投递简历
    PRINCIPAL RESPONSIBILITIES 主要职责 ·Work closely with colleagues to ensure service experience that meets the brand's requirements. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。 ·Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook. 根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。 ·Ensure Front Desk area up to standard and all operating equipment is well-maintained. 确保前台区域符合标准,所有营运设备运作正常。 ·Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实、可靠、规范及专业的工作礼仪。 ·Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others. 与宾客、下级、同级、上级、合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。 ·Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任。 ·Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的时间内准确、有效地执行每一个任务,一旦完成后,所有任务都必须在FCS系统中被关闭。 ·Be fully knowledgeable about the hotel facilities, functions and local area information. 熟知酒店设施,功能及当地区域信息。 ·Ensure a smooth coordination between the individual sections of Front Office and Rooms Division. 确保与其他前厅各分部门及房务部建立良好的合作关系。 ·Liaise and work closely with other departments to resolve any operational issues. 与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。 ·Promote the free flow of information; encourage the open expression of ideas and opinions. 促进信息的流通,鼓励开放的思想和看法。 ·Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others. 共同协作以达到共同的目标和目的,有效展现团队成员及团队主管的角色,促进协作。 ·Ensure all team members report to work on time as scheduled. 确保所有团队同事按照安排准时上班。 ·Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6–12 months. 完成员工表现评估,确保所有的评估都得到清晰准确的回馈,并能客观地制定跟进计划。 ·Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value. 指导其他同事如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值。 ·Understand the meaning and implications of key internal and external financial indicators. 理解内部和外部财务指标的意义及影响。 ·Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality. 通过收入的增长和有效的运作提升价值,理解并关注销售、同事和宾客的满意度,收益和质量的关键。 ·Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations. 熟悉酒店紧急情况如火警的处置程序,并负责紧急情况的处理。 ·Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店规定,宾客预定信息及喜好,准确地为入店宾客提供入住登记手续。  ·Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店关于收银员管理个人备用金的规定,准确地为离店宾客办理结账业务。 ·Up sell and cross sell of hotel rooms and facilities to maximize revenue. 推销酒店其他房型及其他产品从而最大化增加酒店收入。 ·Conduct foreign currency exchange for in house guests. 为住店宾客提供外币兑换业务。   ·Handle pre-block room for VIPs or other special attention guests. 处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。 ·Attend to all guest enquiries with poise in a helpful and professional manner. 用乐意和专业的态度应答宾客所有的询问。 ·Be familiar with hotel room configuration, all special rates & programs and the Brilliant Program. 熟悉酒店房间形态,所有优惠价和促销活动以及朗廷卓逸会内容。 ·Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系统中有关前台营运的知识。 ·Attend daily shift briefing and be fully aware of the on-day room’s situation. 参加每日例会并全面了解当日房态情况。 ·Handle city ledger payments. 处理挂账。 ·Handle on day walk in reservation requests. 处理无预定宾客前来登记及宾客的其他要求。 ·Update guest profiles accurately in the hotel PMS and registration cards. 准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。 ·Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。 ·Understand their role in an emergency situation in the hotel. 理解在酒店遇到紧急情况时应充当的角色。 ·Attend assigned training sessions on time and as scheduled. 依照安排准时参加培训课程。 ·Ensure attendance to work is on time as scheduled. 按照班表安排准时上班。 ·Work over night shifts as required. 根据需要出勤夜班。 ·Maintain the tidiness of the Front Desk and replenishment of stationery and other collateral items. 保持前台整洁,及时补充文具和其他用品。 ·Balancing of all cash float at the end of each shift. Any discrepancy must be immediately reported to Duty Manager/Front Desk Manager. 每个班次结束后确保现金无误,任何差异必须及时向当班大堂经理或前台经理汇报。 ·Basic clerical or administrative work. 基础的行政或文员的工作。 ·Perform other duties as assigned by the management. 在管理层的安排下承担其他工作职责。   REQUIREMENTS 职位要求   Education 教育学历 ·Certificate/Diploma/Bachelor in Hotel Management. 酒店管理类证书/学历证明/学士学位证明。   Experience 经验 ·Three years Front Desk working experience, preferably in hotel industry. 三年相关的酒店前台工作经验。   Job Skill/Knowledge 工作技能/知识 ·Out-going personality. 性格开朗。 ·Good communication skills. 良好的沟通技巧。 ·Office administration experience. 办公室行政经验。   Computer Knowledge 电脑知识 ·Knowledge of MS office software. 相关办公自动化知识。 ·Opera PMS. 酒店Opera系统。 ·FCS. FCS系统。   Language Proficiency 语言能力 ·Good command of English and Mandarin, other languages would    be beneficial. 良好的英语及普通话掌握能力,其他语言掌握者优先考虑。
  • 合肥 | 1年以上 | 中专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    发布于 03-27
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    • 投递简历
    岗位要求: 1.男女不限,中专及以上学历水平。 2.身体健康,能吃苦耐劳,有一定沟通协调能力。 3.有洗衣房水洗岗位工作经验优先录用。 4.有星级酒店洗衣房同岗位工作经验一年以上。
  • 礼宾主管

    4千-4.5千
    合肥 | 3年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    • 投递简历
    PRINCIPAL RESPONSIBILITIES 主要职责 •Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。 •Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook. 根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。 •Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained. 确保大堂,酒店正门前区及停车区域符合标准,所有营运设备运作正常。 •Be familiar with the Brilliant program. 要熟悉朗廷卓逸会内容。 •Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实,可靠,规范及专业的工作礼仪。 •Build positive and productive working relationships with customers,  subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others. 与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。 •Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任。 •Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭。 •Be fully knowledgeable about the hotel facilities, functions and local area information. 熟知酒店设施,功能及当地区域信息。 •Responsible for keeping standards and procedures and information folders and brochures up to date. 遵守条例及规定,并及时更新文件和宣传册的信息。 •Ensure a smooth co-ordination between the individual sections of Front Office. 确保与前厅部各部门建立良好的合作关系。 •Liaise and work closely with other departments to resolve any operational issues. 与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。 •Promote the free flow of information; encourage the open expression of ideas and opinions. 促进信息的流通,鼓励开放的思想和看法。 •Have the master key control system in place and conduct audit on a regular basis. 设立万能钥匙使用准则,并且定时审查。 •Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others. 共同协作以达到共同的目标和目的,有效展现团队成员及团队主管的角色,促进协作。 •Ensure all team members report to work on time as scheduled. 确保所有团队同事按照安排准时上班。 •Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months. 完成同事表现评估,确保所有的评估都得到清晰准确的回馈,并能客观地制定跟进计划。 •Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value. 指导其他同事如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值。 •Understand the meaning and implications of key internal and external financial indicators. 理解内部和外部财务指标的意义及影响。 •Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality. 通过收入的增长和有效的运作提升价值;理解并关注销售,同事和宾客的满意度,收益和质量的关键。 •Understand hotel PMS – Opera and FCS to ensure efficient handling of work duties. 要了解酒店的PMS-Opera和FCS以确保有效地处理工作事务。 •Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations. 熟悉酒店对于紧急情况的程序,例如:遇火警时,并能负责紧急情况的处理。 •Respond to guest requests ASAP before departing your shift. 在离岗前尽可能快地回复宾客的需求。 •Actively participate in meetings as requested. Attendance must always be on time. 按照要求积极参与会议,并保持准时出席。 •Perform other duties assigned by the management. 履行管理层安排的其他工作职责。   REQUIREMENTS 职位要求 Education 教育学历 •Certificate / Diploma / Bachelor in Hotel Management 酒店管理类证书/学历证明/学士学位证明   Experience 经验 •Three years related working experience in hotel 三年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 •Out-going personality 性格开朗 •Good communication skills 良好的沟通技巧 •Office administration experience 办公室行政经验   Computer Knowledge 电脑知识 •Knowledge of MS office software 相关办公自动化知识 •Opera PMS 酒店Opera系统 •FCS FCS系统   Language Proficiency 语言能力 •Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,掌握其他语言者优先考虑.
  • 前台接待

    3千-4千
    合肥 | 经验不限 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 领导好
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 年度旅游
    • 管理规范
    • 帅哥多
    国际高端酒店/5星级 | 100-499人
    发布于 17:54
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    • 投递简历
    PRINCIPAL RESPONSIBILITIES 主要职责   •Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。 •Ensure Front Desk area up to standard and all operating equipment is well-maintained. 确保前台区域符合标准,所有营运设备运作正常. •Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展现诚实,可靠,规范及专业的工作礼仪。 •Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。 •Ensure all tasks are carried out accurately, efficiently and within  the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的时间内准确,有效地执行每一个任务。一旦完成后,所有任务都必须在FCS系统中被关闭。 •Be fully knowledgeable about the hotel facilities, functions and  local area information. 熟知酒店设施,功能及当地区域信息。 •Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague  and customer satisfaction, profitability, and quality. 通过收入的增长和有效的运作提升价值;理解并关注销售,同事和宾客的满意度,收益和质量的关键。 •Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店对于紧急情况的程序,例如:遇火警时负责紧急情况的处理。 •Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店规定,宾客预定信息及喜好,准确地为入店宾客提供入住登记手续。  •Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店关于收银员管理个人备用金的规定,准确地为离店宾客办理结账业务。 •Up sell and cross sell of hotel rooms and facilities to maximize  revenue. 推销酒店其他房型及其他产品从而最大化增加酒店收入。 •Conduct foreign currency exchange for in house guests. 为住店宾客提供外币兑换业务。   •Handle pre-block room for VIPs or other special attention guests. 处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。 •Attend to all guest enquiries with poise in a helpful and professional manner. 用乐意和专业的态度应答宾客所有的询问。 •Be familiar with hotel room configuration, all special rates &  programs and the Brilliant Program. 熟悉酒店房间形态,所有优惠价和促销活动以及朗廷卓逸会内容。 •Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系统中有关前台营运的知识。 •Handle city ledger payments. 处理挂账。 •Handle on day walk in reservation requests. 处理无预定宾客前来登记及宾客的其他要求。 •Update guest profiles accurately in the hotel PMS and registration cards. 准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。 •Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。 •Understand their role in an emergency situation in the hotel. 理解在酒店遇到紧急情况时应充当的角色。 •Attend assigned training sessions on time and as scheduled. 依照安排准时参加培训课程。 •Ensure attendance to work is on time as scheduled. 按照班表安排准时上班。 •Work over night shifts as required. 根据需要出勤夜班。 •Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每个班次结束后确保现金无误。任何差异必须及时向当班主管、大堂经理或前台经理汇报。 •Basic clerical or administrative work. 基础的行政或文员的工作。 •Perform other duties as assigned by the management. 在管理层的安排下承担其他工作职责。   REQUIREMENTS 职位要求   Education 教育学历 •Certificate / Diploma / Bachelor in Hotel Management 酒店管理类证书/学历证明/学士学位证明   Experience 经验 •One years working experience, preferably in hotel industry 一年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 •Out-going personality 性格开朗 •Good communication skills 良好的沟通技巧 •Office  administration experience 办公室行政经验   Computer Knowledge 电脑知识 •Knowledge of MS office software 相关办公自动化知识 •Opera PMS 酒店Opera系统 •FCS FCS系统   Language Proficiency 语言能力 •Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,其他语言掌握者优先考虑。
  • 合肥 | 1年以上 | 中技 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    发布于 03-27
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    • 投递简历
    岗位需求: 1.中专及以上学历水平,有酒店同岗位工作经验1年以上。 2.熟悉酒店内配电房操作流程及标准。 3.做好线路防火工作,发生事故时积极配合电路检修工作,正确抄录各项数据并填好报表。 4.持有高压电网证。
  • 合肥 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    • 投递简历
    岗位职责 1.在经理的领导下,负责酒店宴会接待工作,为客人提供高质量的宴会、会议服务,负责检查宴会厅经营管理制度、服务标准、岗位职责、操作规范、运作程序的执行情况和各项工作的完成情况。 2.注意收集客人对餐饮质量的意见,与客户保持经常的联系和良好的关系,争取客人的长期支持。 3.负责处理客人对宴会服务工作的意见、建议和投诉,认真改进工作。 4.严格岗位职责和工作程序,保证服务标准和操作方法的正确性,善于发现出品和服务方面的问题,善于言谈,善于沟通,善于处理各类紧急事件及有关的客人投诉。 5.与其他部门沟通、协调、密切配合。 6.完成经理布置的其他工作。 岗位要求 1.熟悉餐厅工作流程; 2.良好的服务、销售意识及能力; 3.有酒店餐饮销售工作经验者优先。
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