The manager of sales coordination is responsible for increasing the sales of the village. He directly manages a team of profit centres (boutique,spa, discovery, ski service - depending on the village) and is also responsible, in a cross- functional manner, for coordination and results of the sales areas of the village, such as VRL / VSL, sale of wine, bar sales, sports training, family services requiring a fee...
He will support HQ sales and marketing incl. sales account maintenance, new account development, local market insight, offer recommendation, marketing content production, MICE group resort coordination etc.
As a manager of proximity, he accompanies and motivates the sales forces in the village to increase local sales performance and may,occasionally, participate in sales.Perimeter: all points of sale of the village, internalized or subcontracted.
Supervision and tracking of sales
· In resort sales:
o Is responsible for the PNL and internal control of all profit centres that report to him directly, communicating the local sales objectives, establishing/proposing action plans and tracking results.
o Assists the Manager (RDS) with analysis of the customer base before the stay (with occupancy information), obtains information about their consumption behaviours (via Gouvernail) And makes sure of adaptation of the offer as a result in respect of service standards
o Alerts the chief of village and Development Manager for local sales of the zone or the contact in the zone in case of customer dissatisfaction or non-placement of the product in the profit centres, which he manages
o Is familiar with the contracts within his perimeter and ensures that they are executed accordingly
o Within the framework of subcontracting, is the principal contact of subcontractors in the village, monitors their activities and is responsible for their proper integration into the commercial dynamics of the village
· Local sales and marketing:
o Support indirect sales team in sales account maintenance and new local account development;
o Update HQ with local marketing insight, competitor information and performance;
o Provide offer/product recommendation following market trend;
o Coordinate and align between HQ and resort on markting campaigns and events, sales promotion and activities;
o Support marketing content production in resort;
o Support MICE group resort coordination.Makes sure of respect of product standards and pricing policies in the village (including respect of rules on discounts, gratuity...)
Sales coordination
· Is the conductor of development of local sales in the village by identification of sales opportunities, while alsooptimizing margin and sharing resources
· Is responsible for implementation of the sales policy at the village in line with the Club Med spirit and for the resources necessary for attaining the objectives of each point-of-sale (product offering, merchandising, teams)
· Develops action plans in coordination with the Room Division Manager or front desk manager, to draw local clients, from outside the village, validates them with a the CDV after consultation of the zone services and organizes the implementation of them · Supervises the weekly cross-functional sales committee meeting
· Supervises the incentives and sales challenges, organizes the sharing of best practices
· Shares his diagnostics and action plans with the zone services, proposes changes of the offer (product, pricing policy, communication...) to maximize sales
· Makes proposals to the Meetings & Events Manager regarding sales activities and assists him in handling requests
· Sets the stage for sales activities by coordinating with the Ambiance Manager and/or the events teams of the village
Management and coaching of the sales team
· Coordinates and assists the Village teams to develop sales
· Supervises, challenges and assists the teams of the profit centres under his responsibility with their action plans
· Plays a coaching role with the sales forces of the point-of-sale in the village in collaboration with the Trainers Team (UDT) and the VTMs of the zone
· Identifies profiles of salespeople in the village to develop them and make them relays for sales in the village
· Maintains the teams during the “win over” phase: identifies signs of lagging motivation, creates conditions of motivation and sustains them
· Communicates objectives defined by the zone and evaluates the managers of profit centres managed directly
· Is consulted by the chief of village for evaluation of the managers of other services on attainment, orabsence thereof, of "business" objectives
· To successfully carry out cross-functional coordination, the Sales Coordination Manager works closely with the Managers of each service and the Sector Managers (Room division, F&B Manager, Ambiance Manager etc.) He proposes sales action plans and ensures motivation of the teams and of the “all salespeople” global dynamic
Professional skills:
v Excellent technical proficiency and in the domain of sales in the broader sense
v Excellent capacities for team management and team coordination
v Capacities of analysis, synthesis, structuring
v Ability to communicate and present with conviction
Personal qualities:
v Very good relational and teaching skills, attentive
v Results-oriented
v Rigour and organization
v Autonomy, ability to make decisions and adapt
v Leadership, charisma
v Good negotiator
v Reliability
v Ability to seethe big picture
v Energy, dynamism, persistence, tenacity
IT and languages
v Fluent Chinese and English
v Strong proficiency with IT tools (Office Suite)