岗位职责:
1. 负责预定接待区域的管理和维护; Responsible for the management and maintenance of the reservation and reception area.
2. 与客户保持沟通,确认预订并提供必要的服务建议; Communicate with customers, confirm reservations, and provide necessary service recommendations.
3. 处理客户的特殊要求和投诉; Handle special requests and complaints from customers.
4. 维护与餐厅其他部门的良好协作关系,确保客户获得高质量的服务; Maintain good working relationships with other departments in the restaurant to ensure customers receive high-quality service.
5. 按照标准操作程序处理客户信息和付款; Handle customer information and payments according to standard operating procedures.
6. 与客户建立良好的关系,以提高客户满意度和忠诚度; Establish a good relationship with customers to improve customer satisfaction and loyalty.
招聘要求:
1. 具备优秀的沟通能力和服务意识; Excellent communication skills and customer service awareness.
2. 具备良好的团队合作精神; Good team spirit.
3. 具备熟练的计算机操作能力; Proficient in computer operation.
4. 具备良好的英语听说读写能力; Good English listening, speaking, reading, and writing skills.
5. 具备相关工作经验者优先考虑; Relevant work experience is preferred.
6. 热爱餐饮行业,具有相关专业背景者优先考虑; Love the catering industry, and those with relevant professional backgrounds are preferred.
7. 有良好的服务意识和服务质量意识,具备高度的责任心和敬业精神; Have a good sense of service and service quality, with a high sense of responsibility and professionalism.