Assist the Assistant Director of Operations to complete the outlet's revenue target, and supervise the employee to sell membership cards and drinks.
Assist the Outlet Manager to do a good job in personnel work, recruitment and employee assessment, mobilize the enthusiasm of employees, and solve various problems of employees in a timely manner.
Assist the Outlet Manager to complete the training to ensure the professional knowledge of the employee and the good quality of customers.
Establish a sense of internal service, handle various problems with a calm and equal attitude, and keep in mind the team spirit of equality, justice and fairness.
Check the working conditions of various equipment in the outlet every day, and notify the engineering department in time for maintenance if there is a problem.
Before the daily meal, hold a pre-shift meeting to comment on the work of the previous shift, convey the contents of various documents issued by the company and the department, and implement them.
Before the meal is opened every day, check the employee's appearance, understand the customer's situation, arrange the task of the meal, divide the labor reasonably, and make the corresponding overall arrangement.
During business hours, fully control the service work of the outlet, and pay special attention to special VIP guests and banquets.
During the business period, the floor will resolve customer complaints, communicate with customers, obtain feedback and suggestions from customers, and then report to the Outlet Manager.
Counting statistics at the end of the month to ensure the quality and usage of Outlet utensils and tableware, and give appropriate supplements.
Responsible for the personnel arrangement of the outlet, as well as the performance evaluation of the outlet's members, drinks, and public comments, and implement rewards and punishments according to the reward and punishment system.
Formulate the rules and regulations, workflow, and service quality standards of the department.
According to the actual situation of the outlet, formulate a unified arrangement of items to ensure that the outlet is clean and tidy.
Do a good job in maintaining old customers and increase the repurchase rate.
Maintain timely and effective communication with the culinary, coordinate the connection work with the Culinary during the serving period, ensure that the products are produced on time and according to the quality, and improve guest satisfaction.
Care about the life of employees, encourage the development of team spirit, provide employees with a good working environment, and prevent employees from having unnecessary disputes in the company, maintain and improve a good working atmosphere and proper working relationship with subordinates.
Have the ability to complete various tasks arranged by the Outlet Manager.
Weekly meeting of the restaurant management team, timely reporting to the Outlet Manager on the problems of the week and the work plan for the next week.