§  确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. §  适当时为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. §  礼貌而高效地处理所有客人和内部客人的投诉和询问，跟进并确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  与客人建立并保持良好的宾客关系。 Establishes a rapport with guests maintaining good customer relationships. §  确保水疗与健身中心设备的卫生、清洁和整齐，包括：室外设施、泳池、运动区域、室内更衣区和水疗设备、理疗房。 Ensures the highest possible standard of hygiene, cleanliness and orderliness of the Spa & Fitness Center facilities including all outdoor facilities, swimming pools, wet facilities and racket sports areas, indoor changing area and spa facility and treatment room. §  根据部门运作流程管理水疗与健身中心布草。 Controls all Spa & Fitness Center linen according to the department operation procedures. §  随时记录了解清洁材料的库存，库存需要补充则及时通知部门副理。 Maintains close scrutiny and stock check of all cleaning materials and to advise the Assistant Manager or Team leader when stock needs reordering. §  如设施设备需要维修或有残缺，及时通知上级。 Reports any maintenance/repairs needed or any defects in equipment or fixtures. §  确保高标准的个人形象及仪容仪表。 Ensures high standards of personal presentation and grooming. §  根据行业、公司和酒店的指引，对健身中心的职能作出相应调整。 Responds to changes in the Fitness Center function as dictated by the industry, company and hotel. §  理解并严格遵守员工手册中的规章制度，尤其是酒店关于防火、卫生、健康和安全的制度。 Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  按要求参加培训和会议并作出贡献。 Attends training sessions and meetings as and when required. §  完成其他合理分配的职责和任务。 Carries out any other reasonable duties and responsibilities as assigned. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.