To manage all aspects of Fitness Department. To plan, organize and proactively promote an extensive range of events and activities. To ensure that all Team Members are suitably prepared to offer the very best standards of service to the guests. To ensure that the facilities are in the best possible state of repair and cleanliness. To design, implement, monitor and maintain service initiatives and administrative system to be creative.
管理整个健身中心。提前计划，组织大型的推广活动。确保员工能随时为客人提供高标准的服务。确保健身设备状态良好，干净整洁。
1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Health Club team member. Makes team membering adjustments as required.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理健身中心员工。根据需求进行人员调配。
2. Manage the Health Club operations by completing a checklist of important daily tasks, making decisions that are in the best interest of the hotel.
监督健身中心的运转，日常工作的完成，争取利润最大化.
3. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
能应酒店需求调整工作时间。
4. Resolves guest concerns, and implements resolutions by using discretion and judgments.
用敏锐的判断力和决断力解决客户的问题。
5. Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工。
6. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required
积极地参加职业培训,让员工保持水平一致。
7. Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做队员的导师，提高员工水平，促进他们完成所设立的目标。
8. Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required.
确保员工手册，相关劳动法，HR相关政策的一致性，必要的时候提供培训。
9. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
10. To recruit technically and suitably qualified personnel for the Health Club；To provide effective guidance and training to personnel in order for them to be effective in the handling of guest requests and queries。
为健身中心招聘合适专业的人选提供各种专业的培训和指导以确保专业高效的服务体验。
11. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
12. Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest ServiceManager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
13. Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
遵循希尔顿品牌服务标准并贯彻到实际的运作当中。
14. Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.
掌握希尔顿酒店集团的基本概况。
15. Ensure, administer and check all operating equipment in the club is working properly, cleaned and kept safely by our team members and to inform the engineering department when repairs needed.
检查健身中心所有设备，器械是否正常工作， 监督员工保持设备的清洁和安全性，如有设备需要维修， 请及时通知工程部门。
16. Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例
会及其他会议。
17. Obtain needed equipment, facilities, and materials and oversee their use.
获悉必需的器材，设备，乃至一些在海外所使用的设备器材。
18. Day to day operations of the Health Club, including condition of the facilities, security of swimming pool and Health Club property, maintenance of an accurate schedule of events, ensuring of availability of regular supplies and operations of the Health Club.
确保健身中心的常规的营运状况， 包括设备的使用条件， 泳池及健身中心地区的安全，以及相关事件的准确记录。
19. To check and ensure all daily towels, locker keys, engineering, housekeeping and operations checklist are smooth and any problems must be follow with relevant Department.
检查和确保每天的毛巾供应，衣帽间的钥匙，工程，客房部的相应工作，如有任何问题， 请及和相关部门联系。
20. Ensure the hygiene and cleanliness of the club is maintained up to the standards.
按照要求和标准，保证健身中心所有地区的卫生和清洁。
21. Ensures that the Front Office Manager is kept aware and up to date of operational issues.
汇报最新的工作进展，确保前厅经理对整个部门营运状况的了解。
22. Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.
警惕商业竞争行为，促进积极的市场发展。
23. Manages costs effectively by minimizing and controlling expenses.
控制花费，节约成本。
24. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
25. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
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