·Consistently offer professional, friendly and engaging service.
·Greets guests and members in a friendly and efficient manner, escort them as required.
·Possess knowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
·Performs all massage, body treatments, and aesthetic services as certified or trained to do so.
·Ensures individualized guest service through acknowledging and responding to needs and expectations.
·Reviews guest’s medical history/ waiver and all information in Spa Soft, prior to performing each treatment.
·Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order.
·Maintains proper supplies of professional products, towels, and other supplies in treatment rooms.
·Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities.
·Ensures proper stocking of all spa amenities, toiletries, and linen items.
·Ensures efficient billing of service to guests.
Knowledge and Experience知识和经验
·Diploma or degree in hospitality or related field is an asset
·Must be flexible in terms of working hours, and able to work with little or no supervision
·Immaculate presentation and grooming
·Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people