AREAS OF RESPONSIBILITY职责范围 Organizes and maintains work areas, cooler and pantry storage for restaurant管理并维护工作区域· Familiar with and enforces food safety and health guidelines熟悉食品安全政策· Provides input for creation of restaurant and bar menus为餐厅提供创意的菜单· Completes daily food production sheets and other reports 完成日常的食品报告以及其他的报告· Checks all stations to ensure proper setup, cleaning, stocked to forecasted business, and take down before, during, and after each shift检查确保食物出品的正常、干净。提前做好备货· Assists in quarterly inventories and ensures inventory is used “first in, first out” to avoid spoilage管理季度存货,使用库存货物遵循先进先出的原则避免存积货物· Inspects ingredients upon delivery and before use to ensure quality检查供应商送货的质量· Organizes frequent cleaning and sanitation of work areas, cooler, and pantry storage保证工作场所的干净、通畅· Clean and sanitize kitchen equipment, report malfunctioning equipment to Engineering.Manages kitchen staff保证厨房设备的干净以及符合卫生标准,如有故障及时报修工程部,管理厨房员工· Relays feedback of restaurant employees to department manager将餐厅员工的意见传递给部门经理· Trains kitchen staff培训厨房员工· Leads periodic meetings with restaurant stewards and cooks to coach on new recipes and kitchen processes给厨房管事员开会,同时不断的推出新的菜品配方· Works with Executive Sous Chef to schedule restaurant cooks, stewards, and other kitchen staff for appropriate coverage与行政副总厨计划餐厅的食物出品、管事工作以及员工的管理· Conducts interviews with potential hires upon request根据要求进行人才挑选Prepares and inspects food to maintain quality standards准备和检查食物的质量· Inspect orders to ensure the temperature, quality, presentation, and portion size meets restaurant standards检查食物出品的温度、质量、出品卖相符合餐厅的标准· Assists in cutting meat, preparing food and stocking restaurant workstations协助出餐· Shares food and beverage complaints with Executive Chef and works to resolve与行政副总厨分享客人对于菜品的意见,并做到让客人满意· Participates in vendor and outlet food tastings参与试菜· Ensures department adheres to RHG, hotel, local and state health, hygiene and safety policies确保部门遵守丽笙集团标准、酒店标准以及食品卫生安全标准Works with other departments to efficiently operate restaurant kitchen与其他部门合作并保证餐厅厨房的有序运行· Maintains current and seasonal recipes for menu items保证餐厅的菜品具有时令性· Aware and informed about hotel events which impact restaurant and food inventory知晓酒店的生意情况从而安排厨房的运行情况· Attends Banquet Event Order (BEO) meetings when clients will utilize restaurant for meals or events出席宴会沟通会· Responds quickly and accurately to requests for special accommodations (allergies, non-menu dishes) for guests, groups, and events对于敏感的客人的需求有快速准确的回应,以达到满足客人需求。Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations通过展现待客标准和超越客户的期望的服务,提供“是的,我行!”体验,创造100%的客人满意 ! · Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service给予个人关注,承担个人责任,提供对客服务时并进行团队合作· Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems倾听、 富有同情心的道歉、 解决客人的问题时找到解决方法并遵循· Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis提供“是的,我行”待客服务以及团队合作· Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction在客人不满意时承担需要注意的责任,同时对使用100%的客人满意是否合适做出最佳判断。· Performs other duties required to provide the service brand behaviour and genuine hospitality执行要求的其它职责以按照品牌要求和待客方式提供服务 Adheres to hotel policies and procedures遵守酒店的政策· Attends work on time as scheduled正常上下班· Follows hotel grooming and hygiene standards遵守酒店的仪容仪表的标准· Minimises safety hazards by following all safety rules and procedures严格遵守安全准则· Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance对于出现的问题要保证部门员工都知晓· Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position根据酒店的政策程序完成本职工作· Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate与其他酒店的同事保持良好的关系· At all time projects a favourable image of Brand to the public时刻将卡尔森的品牌形象展示给公众 REQUIREMENTS要求· Knowledge of local health and safety regulations熟知当地的食品卫生安全的相关规定· Culinary degree or equivalent experience厨师专业或者同等的工作经验· 4 years progressive experience in high-volume kitchen4年以上的大型厨房的工作经验· Excellent oral and written communication skills良好的沟通以及书写能力· Collaborate effectively with other hotel employees and managers to ensure teamwork· 较好的团队协作能力· Able to resolve conflicts guests, supervisor and employee 能够解决客人、主管、员工之间的冲突· Ability to multitask and work well under pressure较强的抗压能力