Duties andResponsibilities工作职责
· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates indaily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service byensuring:
· 确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Requirements for special occasionsare ready
o 特别活动的要求准备就绪
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service andguest comfort
o 酒吧准备就绪为客人提供舒适的服务。
· Carries out effective serviceby ensuring:
· 高效的提供服务：
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily beverage specials areexplained and up-sold
o 说明并推销每日特价饮料
o Food orders are processedaccurately
o 准确的下餐饮订单
o Trays and tray jacks areeffectively used
o 有效的利用托盘和托盘架
o Food and beverage orders aretaken quickly
o 快速的为客人写餐饮订单
o Payment methods are handledaccurately
o 准确的处理付款方法
o Working areas are cleaned andre-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularlycleaned
o 定时清理用过的烟灰缸
o Guests are conversed with inrelation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务：
o Beverages are up-sold andregularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktailsto guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hotand in accordance with standard
o 按规范提供热的咖啡和茶
· Patron care standards areadhered to by ensuring:
· 通过确保以下方面遵守宾客服务规范：
o Guests are advised on alcoholicbeverages
o 给予客人有关酒精饮料的建议。
o The strengths of alcohol isadvised and guests are advised as to their effect
o 告知客人酒精强度，并告诉客人对他们的影响。
o Compliance with legalprovisions of local liquor codes
o 遵守法律规定和地方酒精饮品条例。
o Level of intoxication of guestsis assessed and appropriate action taken
o 评定客人的醉酒程度并采取必要的措施。
o Advise guest on the hotel’spolicy of smoking
o 通知客人酒店的吸烟规定。
o Monitor factors which interferewith the total experience of the guest
o 监测影响客人总体体验的各方面工作。
· Cellar operations are carriedour including:
· 酒窖管理包括：
o Correct use of refrigerationsystem
o 正确的使用冰箱系统
o Effective operation of thepost-mix syrups bulk dispense system
o 有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulationsystem
o 使用啤酒过滤裝置
o Adhering to stock controlprocedures
o 遵循存货管理程序
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Performs related duties andspecial projects as assigned
· 承担相关的职责和安排的特别项目。
