1. 餐饮部Food & Beverage Department1.1. 作好餐前准备Organize Mise en Place检查洗碗间及洗碗机准备情况Check dish washing area and dish washing machine in good condition检查洗锅间准备情况Check pot washing area in order安排员工就餐Arrange staff meal1.2. 储备工作Receive and Store Goods管理厨房物品的签收和保管Manage the receiving and storage of kitchen goods控制所有的瓷器、玻璃器具、餐具及不锈钢用品并建立库存量Keep control of all china, glassware, flatware and hollowware, and conduct regular quantity stock take1.3. 清洁并管理设备及工作区Clean and Maintain Equipment and Premises负责厨房设备的清洁和保管Oversee the cleaning and storage of kitchen equipment负责厨房工作区的卫生Oversee the cleaning of the premises负责垃圾的清理Oversee the removal of waste确保所有银器保持标准的光泽度Maintain superior conditions of all equipment in the department. Ensure that silverware is polished / burnished on a regular basis.1.4. 维持卫生标准和习惯 Maintain Hygienic Standards and Practices确保员工按照标准与程序完成任务Ensure all the staff to carry out tasks according to the S&P同本地防疫机构保持良好联系 Liaise with the Local Hygiene authorities and be up-to-date with the Hygiene laws指导清洁和药物使用培训Conduct Hygiene and chemical usage training维持一个清洁的厨房Maintain hygienic kitchen and outlet areas清洁厨房和设备 Clean the kitchen and service equipment维持个人卫生Monitor and Maintain Sanitation & hygiene2. 财务管理 Finance Management2.1. 成本控制 Cost Control注意厨房能源节省Focus on energy conservation in the kitchen控制餐具破损及设备遗失 Introduce and monitor Control procedures for reducing breakage’s and loss of equipment协助负责库房及餐厅进行盘点Monitor the monthly stocktaking in stores and outlets监督正确节约使用药物Ensure using correct quantities of chemicals3. 人力资源Human Resources3.1. 培训 Training:协助上级组织培训Assistant organizing department training对新员工进行上岗培训Train new staff3.2 管理职业关系 Manage Industrial relations避免和调解报怨Prevent and resolve grievances与员工沟通避免与工作相关的矛盾Counsel staff and prevent work related problems解决争端 Resolve disputes约束员工遵守纪律Discipline staff3.3. (一对一)指导员工Instruct Staff (One to One)必要时对员工进行个别面对面指导Provide one to one instruction to staff members when required4. 安全/清洁/养护Safety/Cleaning/Maintenance4.1. 维持一个安全可靠的工作环境 Maintain a Safe and Secure Working Environment强调保养职责,遵守工作区健康和安全法规、政策和程序Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures采取行动排除危险,向上级或经理报告危险隐患 Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger坚持酒店安全制度、紧急情况处理规定和程序Adhere to the hotel’s security and emergency policies and procedures 熟悉对财产安全、紧急救护和火警等处理程序 Be familiar with property safety, current first aid fire emergency procedures依照酒店要求记录安全日志和事故记录Log security incidents and accidents in accordance with hotel requirements4.2. 清洁/养护工作Cleaning/ Maintenance Programs各种管事部机器的保养Ensure a good care of all cleaning machine坚持酒店的清洁和养护Adhere to hotel cleaning and maintenance programs保持维护所在工作区域的高度整洁Ensure a high level of cleaning is maintained in assigned work areas5. 沟通/日常工作Communication/General5.1. 维持和实施有效的人际交流技巧 Maintain and Implement Effective Interpersonal Skills使个人表现达到酒店和铂骊标准Maintain personal presentation to hotel and Sheraton standards随时表现出职业态度和行为Demonstrate professional attitude and behavior at all times以不断提高的标准分析、衡量、改善你的个人表现Analyze, evaluate and improve your personal performance on a continual basis5.2. 质量体系 Quality Systems实施酒店质量保障原则 Apply hotel quality assurance principles5.3. 遵守酒店和公司的所有工作指南 Comply with all Hotel and Corporate Guidelines遵守铂骊行为准则Abide by the Qube Code of Conduct遵守铂骊员工手册 Abide by the Qube Employee Handbook遵守酒店和铂骊和规章制度Abide by both the Hotel and Qube policies and procedures5.4. 沟通Communication以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication与具不同文化背景的客人和同事有效沟通Deal effectively with guests and workplace colleagues from a variety of cultures在团队内有效工作 Work effectively in a team5.5. 其它任务Other Tasks完成你上级交待的其它任务Carry out other tasks as directed by your supervisors