岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Provide Service to guests with the highest level of engagement
提供高水准的服务
6.Ensures that associates also provide excellent service to internal customers in other departments as appropriate
确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务
7.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决
8.Maintains positive guest and colleague interactions with good working relationships
与客人和同事保持基于良好工作关系的互动接触
9.Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
经常亲自证实餐厅客人得到的是最好的服务
任职资格:
With 1 years
above 5 starts hotel working experience at western restaurant.
具有5星级以上酒店西餐厅同级工作1年以上相关工作经验
Good Leadership and Training skills.
良好的领导力和培训技能
Good organization skills.
良好的组织能力
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
Job Summary:
Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction.
具备专业的餐饮酒水知识和正确的操作程序,指导员工,服务顾客,确保顾客的满意。
The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
根据四季酒店的服务标准,向顾客提供高品质,专业,友好的服务使客人有一个快乐的就餐经历。
The ability to anticipate and service of guest’s requirements before requests are necessary.
在客人提出需要之前,预知顾客的要求,同时满足其要求。
Job Requirements:
One to two years previous experience in a line, supervisory or
senior server position in F&B.
不少於两年服务员或高级服务员经验。
Problem solving, reasoning, motivating, organizational
and training abilities.
具有解决问题,推理,号召,组织和培训能力。
岗位职责:
1. 根据宴会预订情况,合理安排员工和帮工。
2. 监督宴会摆台,清洁,用具等,确保符合客人需求。
3. 关注客人需求,适时征询客人意见,及时处理突发情况。
4. 员工培训与发展。
5. 至少三年同等职位工作经验。
1. Properly arrange staff and casual labor according to event forcast.
2. Supervise event set-up, hygien, utensil to ensure guest needs are fulfilled.
3. Focus on guest satisfaction and hadle emergency as well complaints.
4. Staff training and development.
5. At least 3 years experience in similiar position.