1. To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high talent morale.
实现及达到部门的各项目标：客人的满意度，财务的指标，培训和鼓舞员工的士气等。
2. Complies with the hotel specific, guidelines of W Guests Experience Index. The incumbent will fully support initiated systems and procedures to meet and if possible exceed guest’s expectations and drive this result in constant progression.
按照W酒店顾客体验指标，一贯的支持现有的程序和政策来超越客人的预想。
3. Oversee the preparation of daily banking and cash flow reports.
协助监督准备每天的财务及现金处理报告。
4. Control guest checks and secure proper payment. Utilise prescribed cash handling procedures to accurately charge customers.
负责客人的账单、检视正确的付款及结账。
5. Control usage of food and beverage items and appropriate usage of equipment, tools and service equipment ensuring the equipment is used in a correct and safe manner.
指导英才了解与安全使用工具与设备。
6. Maintain clear communication channels within respective team to enhance talent satisfaction and productivity.
确保团队之间的沟通顺畅，英才满意度和生产力提高。
7. Control and check daily operation of all POS systems.
每日检查与控制点单系统。
8. All cancelled dockets are to be summarized on the void and cancelled summary and signed.
所有的取消项目都要在记录本上登记和签名。
9. W Language & Lifestyle culture leader.
W语言与生活方式文化的领导者。
10. Assess work operations and prepare plans to implement change when required.
在需要的时候随时准备并执行工作中的改变。
11. Participate in Talent performance evaluation when required.
有需要时参与英才工作表现考核。
12. Assist with the planning and delivery of orientation programs.
协助计划并给英才完成入职培训。
13. Implement appropriate management practices that provide talent motivation and communication.
通过鼓励及积极的沟通来提高管理模式。
14. Provide one to one instruction to team members when required.
当需要时对团队成员提供一对一的指导。
15. Establish and maintain effective guest relations.
确立与维持有效地宾客关系。
16. Take appropriate action to resolve guest complaints.
采取适当的行动去解决宾客的投诉。
17. Make sure all questions are well taken care of and personally check guest satisfaction of all questions.
确保所有的问题得到了应有的解决， 亲自检查顾客对于所有问题的满意度。
18. Promote the hotel and W products.
推广酒店和W产品。
19. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
拥有出色的酒店产品与服务知识， 为了能在推销服务与设备给客人的时候进行全面的解释。
20. Know how to use POS cashier system.
了解使用POS收银系统。
21. Adhere to hotel cleaning and maintenance programs.
坚持酒店清洁和维护计划。
22. Ensure a high level of cleaning is maintained in your work area.
在你的工作区域内，确保干净卫生，设备保养完好。
23. Drive the Food Safety and Hygiene manual in conjunction with the Hygiene Manager in the venue and ensure 100% compliance.
配合卫生专员确保百分之百的服从遵守食品卫生手册。
24. Adhere to the hotel’s security and emergency policies and procedures.
坚持遵守酒店安全和紧急事件政策和程序。
25. Be familiar with property safety, current first aid fire emergency procedures.
熟悉财产安全， 急救消防程序。
26. Log security incidents and accidents in accordance with hotel requirements.
根据酒店的需要， 记录安全事故的事件。
27. Maintain personal presentation to hotel and W standards.
根据酒店和品牌标准， 维持个人形象。
28. Demonstrate professional attitude and behaviour at all times.
任何时候都展示专业的态度和行为。
29. Analyse, evaluate and improve your personal performance on a continual basis.
分析，评估和改进个人表现。
30. Interact with department and hotel talent in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
酒店各部门之间的人才需要用专业，积极，礼貌的去交流培养良好的关系，促进团队精神和确保有效的双向沟通。
31. Deal effectively with guests and workplace colleagues from a variety of cultures.
有效率的处理不同文化的顾客和同事。
32. Work effectively in a team.
在团队中高效的工作。
33. Ensure all reporting and servicing deadlines are met on a timely basis.
确保所有的报告和维修能即时的解决，在截止期之前。
34. Carry out other tasks as directed by your Section Heads.
完成直属上司所给的其他指导任务。
To summarize, it is not the intention of this Role Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of a Coach position. It is essential that all talents are committed to their jobs and the success of the W Xiamen, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
作为一名督导不只是完成以上的工作，以上陈述只是明确工作的重点。酒店的成功需要每个岗位对其工作的责任心，乐于在这个团队工作并对不同的任务游刃有余。
