Ø Good English both verbal and written.
英文口语及书写流利。
Ø Ability to express effective written and verbal communication
有效的书面和口头表到能力
Ø Excellent communicator, organizer and motivator
优异的沟通者,组织者,激励者
Ø Ability to lead motivates and develops a team of individuals.
领导能力、促进个人团队的发展
Ø Good team player and corporate attitude.
具备良好团队合作精神。
Ø Proficiency in role at required level.
精通级别范围内的工作。
Ø Knowledge of training procedures, methods and techniques.
具备培训的程序、方法和技巧方面的知识。
Ø Knowledge of guest interaction processes.
具备与顾客交往的知识。
Ø Conversant with hotel/resort practices and operational procedures.
精通度假酒店的实际操作流程。
Ø Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest’s expectations are met.
领导和控制餐饮部的下属员工保证日常事务准时处理和保证达到客人的期望。
Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过回顾历史记录和预测的方法协助准备部门年度预算,有助于发展部门收入的预算目标。
Assist in accurately forecasting business demands to ensure efficient staffing & beverage production.协助精确预测商业需求确保员工安置及酒水饮料制作。
Ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.确保了解并执行万豪的SOP和酒店的LSOP原则。
Enforce operational Standards that are periodically reviewed & updated.确保运营标准的周期性回顾与更新。
Be responsible for maintaining outlet safety and sanitation standards at all times.始终确保部门的安全和卫生标准。
Enforce Marriott’s 43-point sanitation checklist by having all outlets inspected on a monthly basis.执行万豪的43条卫生标准,每月对部门进行检查。
Be responsible for asset management of all outlet property and facilities.负责本部门的所有固定资产和流动资产。
Conduct a preventative maintenance inspection on a weekly basis.做好每月预防性的维修检查。
Enforce Marriott’s Principles of Hospitality at all times.始终贯彻万豪热情好客的原则。
above all to lead by example through a “hands on” approach to motivate our associates to excel.要成为员工的榜样、深入到员工之中去引导员工取得成功。
宴会厅主管
· Assist with receiving and storage of goods
· 协助接收和存储物品
· Clean and maintain equipment and premises
· 清洁并保持设备和物资的清洁
· Maintain hygienic standards and procedures
· 遵守卫生规范和程序
· Assist with the preparation of functions and service
· 协助职责和服务的准备工作
· Assist with cellar operations
· 協助酒窖的工作
· Assist with the preparation of an outlet for service including:
· 协助餐厅的服务准备工作:
o Cleaning of equipment
o 清洁设备
o Sorting of stores equipment
o 分类和存储设备
o Cleaning and maintaining glassware for service
o 清洁并保持玻璃器皿的清洁以备使用
o Cleaning and maintain flatware for service
o 清洁并保持餐具的清洁以备使用
o Cleaning and maintain china for service
o 清洁并保持瓷器的清洁以备使用
o Preparing waiter stations
o 准备服务台
岗位职责
To maintain a high customer service focus by approaching your job with the customers always in mind. With the best working enthusiasm led the restaurant colleagues to serve every guest
在整个工作过程中,始终保持高度的客户服务意识。 以最佳的工作热情带领同事接待好每位客人。
Gather and implement all proper tools for running shifts (i.e. schedules, rotation plans, reservations, and checks).
为全日营运提供尽可能的帮助(例如,工作时间表,工作安排,预定)
Keep smile and have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持微笑和积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动和交流,征求他/她们的反馈意见
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
岗位要求
1.Knowledge of MS office software
能够使用日常的办公室软件
2. 2-4 years in a managerial position in 5 Star category hotel
二至四年在五星级酒店的相关管理经验。
3.Good English skills (written & verbal).
良好的英语口译及书写能力。
Ensureefficient delivery of service to the guest according to pre-determinedstandards and specification. This role provides operational support to theoutlet manager and coordinates all service delivery details with the outletmanager
确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。
KEY COMPETENCIES
主要技能
Good English skills (written & verbal)
良好的英语口译及书写能力
Familiar with Computer operation
精通计算机程序
Good leadership skills
领导才能
Good training conducting skills
培训技巧
Strong organization skills
组织能力
Open minded and out going personality
开朗及外向性格
积极的工作态度
•Familiarize yourself with the contents of the menu and drink list, and can explain it to the guests in detail.
熟悉掌握菜单及饮料单上的内容,并可以向客人做出详细解释。•Familiarize yourself with the food on the buffet table.
熟悉自助餐台上的食品。
•Respond positively to guest complaints and suggestions and give feedback to the restaurant manager with the necessary information.
以积极的态度处理客人的投诉及建议,并把必要的信息反馈给餐厅经理。
•In the service time with a positive attitude, efficient and accurate positioning and to meet customer requirements and needs.
在服务时间内以积极的态度,高效、准确的定位及满足客人要求及需要。
•Proactively serve guests, meet any reasonable requirements of guests, and train staff to anticipate guests' needs.
积极主动的为客人服务,满足客人任何合理要求,并且培训员工能够预见客人的需求。
•Ensure that all standards in the Customer Service Guide, Standard Service Manual are consistently and effectively implemented throughout the department.
确保在对客服务指南,标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
•Service standards can be clearly explained to other employees.
可以清楚的向其他员工解释服务标准。
•Ability to evaluate the performance of other employees against service standards.
能够按照服务标准评估其他员工的工作表现。
•out in accordance with service standards.
确保日常部门的培训能够按照服务标准进行。
• Coordinate of day to day Food & Beverage outlet activities.
协调餐饮部各部门的运作。
• To assist Director of Food & Beverage in Planning, organizing, budgeting in all outlets and bars. Provide a strong communication link between Outlet Managers and the Director F&B.
协助餐饮总监制定餐厅及酒吧的预算。在餐饮部总监及餐厅经理中提供良好的沟通桥梁作用。
• To fully understand the market needs and desires for each outlet and ensure that the product lines (menus) are developed by the outlet management team accordingly.
充分了解市场对餐厅各部门的需求和期望,确保各餐厅管理团队对于相应产品线(菜单)的开发。
• To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is on the basis of the yearly business plan.
和部门团队一起,准备每个部门的年度营销计划,作为年度营业计划基础。
• To ensure that all Food and Beverage forms and reports to be forwarded to the Area Food and Beverage Department are submitted properly.
确保所有转交给区域餐饮部门的表格和报告都按时递交。
• Formulate and adjust all kinds of operation policy as required.
根据需要,制定、调整各类运营政策。
• International hotel group working experience, at least 2 years of work experience in the same position.
国际酒店集团工作经验,2年以上同等职位工作经验。
• Sofitel experience is preferred.
有索菲特品牌经验为佳