§  确保餐饮部运作符合其酒店策略，适当执行酒店规章。 Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  监督部门营运手册的准备和更新工作。 Oversees the preparation and update of individual Departmental Operations Manuals. §  定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. §  确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. §  确保员工同样在适当的时候为其他部门的内部客人提供优质服务。 Ensures that employees also provide excellent service to internal customers in other departments as appropriate. §  礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  将员工的工作能力通过多项技能、多项任务和有弹性的日程安排的运用而达到最大化，以完成经营上的财政目标和顾客期望。 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. §  确保每个盈利部门（例如：餐厅、酒吧、宴会厅）都在遵循品牌承诺的条件下以利润最大化为目标而运作。 Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise. §  确保每个消耗部门（例如：管事部）同样在遵循对客人的品牌承诺的条件下，以可能达到的最低成本损耗结构运作。 Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest. §  组织餐饮部年度经营计划的准备工作。 Coordinates the preparation of the Annual Business Plan for Food and Beverage. §  积极参加每周收益管理会议，监督适用的价格结构以达到收益和餐厅及宴会厅整体利润的最大化。 Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets. §  不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge. §  鼓励部门经理寻求市场和公关方面的机会以加强关注力并最终带来生意。 Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business. §  确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. §  确保所有员工要对季节性产品和市场上的新产品有最新的任何和了解。 Ensures that all employees are up to date with the availability of seasonal and new products on the market. §  在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。 Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate. §  监督和协助所有餐饮部员工的聘用和筛选。确保部门经理在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。 Oversees and assists in the recruitment and selection of all Food and Beverage employees. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees. §  指导部门经理进行年度表现评估，支持他们的职业发展目标。确保他们可以指导其员工进行年度表现评估。 Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals.  Ensures that they in turn conduct annual Performance Development Discussions with their employees. §  理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。 Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

·Directly responsible for day to day administration of the whole F&B service department, in line with LHI brand standard 直接全面负责管理整个餐饮部的行政，按照朗廷品牌标准，国际领先酒店的目标和员工手册条例保证其营运顺畅，实现利润最大化。 ·Work very close with Hotel Manager to report and brief of daily operation and take a sign of for any change of direction. 协助酒店经理，汇报及传达每日运营情况并对任何情况做出及时有效的回应。 ·To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店规章制度，提升客户满意度 ·To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 领导前线同事按照损耗程序，并与管事部，厨房及相关部门一起，以将损耗率降至最低。 ·To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 确保严格按照财务部，人力资源部及其他营运部门制定的程序 ·Responsible for carry out or directly monitor any project agreed prior. 负责执行或直接监测事先商定的任何项目 ·Be responsible for control of security related issues like floor master keys, cashier procedures and others. 负责控制并确保相关的安全问题，例如万能钥匙，收银程序等。 ·Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。 ·Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。

Holds a diploma/degree in Hospitality Management specialising in Food and Beverage Management. Excellent Customer Service Skills. Excellent Communication & Analytical Skills. Well developed food and beverage service skills. Prefer knowledge of wine styles and grape varieties. Comprehensive knowledge of business needs, financial reporting and productivity requirements. Computer Skills, particularly in the use of MS Office, email, Micros. Minimum two to four years work experience as Director of F&B and preferably two years as Assistant Director of Food and Beverage. Essential prerequisite is experience in the Hotel and Travel industry.

   RESPONSIBILITY   - Improve the profitability of every outlet - Optimize the profitability of every outlet - Maintain a high quality service - Plan the annual theme, events and activities - Take responsibility for branding, revenue and management of Food & Beverage team - Take responsibility of all Food & Beverage-related contracts, inclusive of but not limited to outlets, performers and suppliers - Lead the Food & Beverage team to provide the highest standard of service - Enforce the implementation of food safety programs throughout the entire division    REQUIREMENTS - Has a passion for Food & Beverage - Enjoys interacting with people - Must have 3 years leadership role and experience working in a 5 star luxury F&B and hotel environment - Must be a friendly, thoughtful and trustworthy leader - Communicates and writes with fluency in English (and the local language) - Must be creative and have the ability to lead change - Follows the market trends closely - Enjoys presenting to the senior leadership team - Self-driven, goal-oriented and willing to challenge the status quo - Upholds professional values, ethics and integrity at all times - Thinks out of the box - Displays curiosity and takes time to learn and understand new culinary trends   

岗位职责/职位描述 POSITION PURPOSE 职位目标 Has overall responsibility for providing leadership and management for the Food & Beverage Division(F&B and Culinary) be accountable for its asset and performance – i.e., F&B revenue & profitability, Food quality, hygiene & cost, guest satisfaction, brand consistency and employee engagement.  This position is also responsible for establishing business plans which results in the long term continued growth and profitability of the division.  全面负责领导和管理餐饮板块（餐饮服务和厨房）并对资产和绩效负责，如，餐饮部的收入&盈利能力，食品质量、卫生及成本率，客人满意度，品牌一致性和员工情感投入。该职位也负责建立将导致持续增长和盈利的商业计划。   KEY ROLES & RESPONSIBILITIES 关键角色和职责 ·Maintain and promote Raffles’ service culture and operating standards.  ·保持和促进莱佛士酒店的服务文化和操作标准 ·Direct all operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Food quality, cost, Guest Satisfaction, Brand Consistency and Employee Engagement. ·管理所有符合酒店目标的经营活动——营业总收入，食品质量，成本率，客人满意度，品牌一致性和员工情感投入 ·Set periodical business plan, budget, and forecast and performance reports.  ·定期制定商业计划，预算，预测和业绩报告 ·Assist in planning of menus and designing standard recipes in order to ensure consistent quality in food production, thereby satisfying guest needs and expectations ·协助菜单制定和设计标准配方以便确保在食品生产中保持始终如一的质量，而满足顾客的需求和期望。 ·Ensure a constantly good standard of food quality, creative presentation and profitability  确保维持食品质量标准，创新表现和利润率。 ·Coordinate the Division, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff. ·为部门员工协调发展，阐释并执行莱佛士酒店的政策，运营程序和培训项目，手册，指南，菜单，工作安排，规则和条例 ·Implement Raffles’ service culture and operating standards. ·执行莱佛士的服务文化和操作标准 ·Conduct random checks to ensure that all standards are being followed consistently in the F&B Division.  ·进行随机检查确保餐饮板块始终贯彻执行所有标准 ·Maintain up-to-date records on Division employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action. ·对部门员工考勤，外表，工作和休假计划，劳动力成本，工资，缺勤，营业额和惩罚措施的最新记录承担职责。 ·Approve the employment and termination of Division talent and employees and is responsible for on-the-job training on a regular basis. ·批准部门员工的雇佣和离职，负责定期的在职培训 ·Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment. ·协调所有部门相关的物品和设备的选择，采购，存储，盘点，维护和使用 ·Ensure the implementation of HACCP policies and procedures throughout the F&B Division.  ·确保HACCP政策和程序在整个餐饮部的实施 ·Handle all guest complaints in the food and beverage division ·处理整个餐饮板块的客人投诉 ·Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts. ·按照餐饮部所有相关项目的申请目的，库存，成本控制程序和预测，根据质量，服务，和成本维持当前的价格和选择供应商 ·Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas. ·使部门紧密配合当地，州和政府组织维护最高环境卫生和清洁标准 ·Develop new and special promotions that will improve guest satisfaction under the guidelines of the Raffles’ standards operating procedures. ·在莱佛士标准运营程序指导方针下开发新的和特别的将提高客人满意度的促销活动 ·Develop and maintain effective communications between all operating departments. ·与所有运作部门保持有效沟通 ·Conduct daily Division Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve. ·召开每日的部门例会讨论在店和即将到店的重要客人，餐饮部收入更新，经营挑战和改进方法 ·Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness ·与所有部门良好的工作关系，培养和促进一种有利于提高员工士气和工作效率的合作和协调的工作氛围 ·Ensure that all F&B outlets update Guest Preference database on a regular basis  ·确保所有餐厅定期更新客人喜好数据库 ·Coordinate promotional plan with Public Relation as well as menu cycles. ·与公共关系协调促销计划，协商菜单周期 ·Develop high performing F&B management team to take on the next role. Growing managers within Raffles  ·培养和发展高素质的餐饮板块管理团队，在莱佛士酒店内部培养越来越多的管理者 ·Respond properly in any hotel emergency or safety situation. ·对酒店紧急情况或安全状况做出适当回应   PERSONAL ATTRIBUTES 个人品质 ·Solid business / financial acumen with good understanding of luxury hotel operations ·扎实的商业/金融头脑和对奢华酒店运营的良好理解 ·Act as a role model in delivering elegant and understated service with sophistication ·作为一个成熟的提供高雅而低调服务的典范 ·Demonstrate leadership qualities to build strong employee engagement ·发挥领导力，建立良好的员工情感投入 ·Strong interpersonal skills and attention to detail ·优秀的人际交往能力，注重细节 ·Good communicator with fluency in English.  Ability to communicate in a Mandarin, where the hotel operates  is desirable ·流利地使用英语进行沟通。能够使用普通话交流更佳。 ·Proven organizational skills, able to set and meet deadlines with quality results. ·行之有效的组织能力，能够在规定期限内高质量地完成工作 ·Good understanding of budgeting, forecasting, expenses and payroll control ·对预算，预测，费用和工资控制有良好的理解 ·Executive presence – self assured exuding quiet confidence and humility ·自信和谦恭   QUALIFICATIONS 任职资格 ·Degree from a reputable hotel school preferred. ·著名酒店管理学校毕业优先   EXPERIENCE 工作经验 ·Minimum 5-7 years of experience in managing culinary operations and 2-3 years on F&B or F&B Division in a luxury hotel gained from working in key cities / resorts destinations globally. ·至少5-7年全球主要城市和度假村奢华酒店厨房运作及2-3年餐饮板块管理经验

职责义务： Duties & Responsibilities: 直接工作汇报至总经理，工作职责以及基本的工作职能，但是不限于以下： Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: • 始终提供专业的，良好的服务 Consistently offer professional, friendly and engaging service • 领导管理餐饮部门每天的运营确保所有服务达到标准 Lead and manage the day to day operations of the Food & Beverage Division ensuring all service standards are followed • 制定新的促销，菜单以及革新理念；创造一个满意的美食目的地提供给酒店以及外来客人。 Drive innovative promotions, menus and concepts; creating a F&B destination of choice for both Hotel and external guests • 领导以及支持所有餐饮部门达成财务运营指标 Lead and support all Food & Beverage departments in the achievement of their financial and operational targets • 准备年度预算以及管理执行 Prepare annual budgets and administer in a fiscally responsible manner 有效的执行控制餐饮，人工以及运营费用 Implement effective control of food, beverage, labour and operating expenses throughout the F&B division • 帮助准备年度战略计划以及完成目标 Assist in the preparation of the annual strategic plan and achieve the goals and targets therein • 确保客人服务标准的执行以及始终如一的寻找方法提升产品服务创造利润 Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits • 监督筛选，培训以及同事的发展确保招聘的有效完成 Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth • 跟进部门政策，程序以及服务标准 Follow department policies, procedures and service standards • 跟进所有的安全政策 Follow all safety policies • 其他任务的分配 Other duties as assigned 专业知识技能： Job Knowledge / Skill: 个人需具备强大的餐饮知识，创造力天赋，具有丰富的奢华及地标酒店餐饮经验，具有良好的商业头脑，良好的工作职业道德，以及管理能力。 The individuals who have a solid knowledge of food & beverage, have creativity and flair, rich experience in luxury and landmark hotels, and are able to evidence good business acumen, a strong work ethic and people-management skills. 职位要求： Qualifications: -    具备7年以上该餐饮行业经验管理经验，大学文凭具有专业的酒店饭店管理以及商业管理能力，或者类似要求的经历。

· To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 关于销售和成本方面的预算与实际对比，实时掌握最新的财务数据， 并确保销售额和利润最大化。 · To control expenses wisely. 合理的控制费用。 ·  Leads and maintains a positive working environment. 领导和营造一个积极的工作环境。 ·  Delegates work in a manner appropriate to skill levels and the abilities of talents. 根据人才的能力和技能水平合理的安排工作。 · Attention to detail, perfectionist. 注重细节，追求完美。 ·  Sets high standards and establishes demanding but achievable goals. 制定高标准，并设立可实现的高目标。 · Motivates performance, gives helpful feedback, reviews processes. 激励人才取得好的绩效，提供有用的反馈意见，帮助回顾操作流程。 ·  Participates in schedule training and development programs provided by the hotel to improve self and department standards. 参与酒店安排的培训和发展计划来改善自我和部门标准。 ·  Enhances individual performance, effective coaching, counseling or appropriate delegation. 提高个人绩效，有效指导、咨询或适当的授权。 · Builds a strong teams which works well together and which is mutually supportive. 建立一个强大、合作、相互支持的团队。 · To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations. 确保一个适用于所有餐饮运作部门的有效营销方法。 · To continuously seek ways to management in the outlet to maximize revenues and profit. 想法设法，管理餐厅部门的收入和利润最大化。 · Maintains quality goals by following up, eye for detail, following reports and guest comments, Medium reports, mystery shoppers. 维护并跟踪质量目标，关注细节，跟进报告和客人的评论、媒体报道、神秘者。 ·  Stays informed for local, regional, national trends by reading, visiting competition, magazines, etc. 通过阅读，观察竞争对手，杂志等等了解本地、地区、国家发展趋势。 · Responds effectively to internal audit reports, investigation following guest comments 有效地回应内部审计报告，跟进客人的评论的调查。 ·  Establish personal procedures for promotion, nominate talent of the month, follow up on F&B manual induction, job chat, 90 days reviews and yearly review 制定个人的晋升计划，每月任命月度优秀人才，跟进餐饮手册培训，工作结构图，进行90天回顾和年度评估。 ·To achieve Budget Responsibilities/Revenue Responsibilities/RPS/Headcount//Turnover Rate/ Employee Engagement Survey/LQA brand standards target given by the Hotel 完成酒店制定的预算/收益/人才人数/声誉表现分/流失率/敬业度调查/LQA品牌标准指标   Knowledge and Experience知识和经验 ·  Good oral and written communication skills 良好的口头及书面沟通能力 ·  Min 10-year experience in hotel F&B operation in similar capacity, preferably with international hotel chain 至少10年酒店相关运作经验，有国际奢华品牌相关工作经验优先考虑 · Hotel Restaurant Management graduate 酒店管理专业毕业 ·  Associate degree or above 全日制大专（含）以上学历 ·  Experienced in all aspects of restaurants service 餐饮服务的各方面丰富经验   Competencies 技能 ·  Must be well-presented and professionally groomed at all times  始终保持良好和专业的形象 · Excellent leader and trainer with solid motivational and teamwork skills 优秀的领导者和培训师，具备良好的激励和团队合作能力 · Attention to detail and strong interpersonal skills to deal with diverse talent 注重细节，良好的人际交往能力，能够和不同的人才相处

岗位职责 1.负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2.负责实现部门的营业收入指标和利润指标。 3.与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4.熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5.协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6.制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7.建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1.大专以上文化程度；5年以上同岗位工作经验。 2.精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、宴会的技能及管理技巧。 3.熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4.具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5.具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。 6.对后厨工作内容、成本把控有过实操经验，有过社餐管理经验优先考虑。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、XX以上文化程度；X年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责： 1.配合商业运营总监组织实施俱乐部的的一切日常业务经营管理（包括：餐厅、书吧、宴会厅、屋顶花园、艺术中心、咖啡图书馆）； 2.确认餐饮部与各个部门工作上的沟通信息完善，包括总部，地产，物业； 3.严格按照集团要求监督，建立健全及落实餐饮部管理制度及体系标准； 4.开拓良好的宾客关系并维护客户关系，满足宾客特殊需求，妥善处理各类宾客投诉； 5.现场监督协调和管理食品的准备，外观和服务工作，确保自始至终提供卓越的品质，并制作报告反馈给商业运营总监。 任职要求： 1、大专以上学历，35岁左右，有8年以上酒店及相关行业餐饮运营工作经验； 2、具备五星级、超五星级酒店或一流餐饮公司工作背景，过往职业经历成长性强； 3、具备优秀的餐饮管理体系标准，开拓良好的宾客关系； 4、有优秀的品质管理经验；

JOB OVERVIEW 职位描述： · Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs. 参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。 · In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests. 与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。 · Ensure all credit and financial transactions are handled in a secure manner. 确保安全处理信贷与财务交易。 · Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. · 处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。 · Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. 按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。 · Promote teamwork and quality service through daily communication and coordination with other departments. 通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。 · Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. 根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。 · Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. 确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 · Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。 · Analyse guest insights to identify and meet customer expectations and build on guest loyalty. 站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度 · Interact with guests to ensure expectations are being met. 与宾客联络互动，确保达成宾客的期望。 JOB QUALIFICATIONS AND SKILLAS 职位资格和技能 · Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. Must speak local language. Must obtain certifications or permits as required by local governmental agencies. 酒店管理、烹饪或相关专业学士及以上学历或同等资历，4年以上相关工作经验含管理经验。必须掌握本地语言。必须持有本地政府部门规定的证书或许可证。 · The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、本科以上文化程度；3年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、本科以上文化程度；8年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

Primary Responsibilities主要职责 ·To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. ·Sets high standards and establishes demanding but achievable goals. ·To ensure that the outlet team projects professionalism, that employees are well trained in their jobs and are well-groomed and uniformed. ·To continuously seek ways to management in the outlet to maximize revenues and profit. ·Participates in schedule training and development programs provided by the hotel to improve self and department standards. ·Enhances individual performance, effective coaching, counseling or appropriate delegation. ·Builds a strong teams which works well together and which is mutually supportive.   ·对于销售和成本方面，随时更新财务数据（预算与实际）， 并确保销售额和利润最大化。 ·制定高标准，并建立可以实现高标准目标的要求。 ·确保所有餐厅团队的专业性，确保所有人才都得到了良好的培训，且仪容仪表符合酒店规定。 ·想法设法，管理餐厅部门的收入和利润最大化。 ·参与酒店安排的培训和发展计划来改善自我和部门标准。 ·提高个人绩效，有效指导、咨询或适当的授权。 ·建立一个强大、合作、相互支持的团队。 Knowledge and Experience知识和经验 · Good oral and written communication skills. ·Min 10-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain. · Hotel Restaurant Management graduate. · Associate degree or above. ·Experienced in all aspects of restaurants service. ·Must be well-presented and professionally groomed at all times. ·Excellent leader and trainer with solid motivational and teamwork skills. · Attention to detail and strong interpersonal skills to deal with diverse talent.   ·良好的口头及书面沟通能力。 ·至少10年酒店相关运做经验，最好具有国际连锁酒店工作经验。 ·酒店管理专业毕业。 ·全日制大专（含）以上学历。 ·餐饮服务的各方面丰富经验。 ·始终保持良好和专业的形象。 ·优秀的领导者和培训师，具备良好的激励和团队合作能力。 ·注重细节，良好的人际交往能力，能够和不同的人才相处。

Job Description 岗位职责 To ensure smooth and efficient operation of the assiged outlet. Operate the outlet as a business unit as per the standards and procedures and practice managerial principles, in order to achieve departmental goals, in terms of Guest Satisfaction, financial targets, and training and high employee morale. Coordination of day to day Food & Beverage outlet activities. Assist Director of Food & Beverage in Planning, organizing, budgeting in all outlets and bars. Provide a strong communication link between Outlet Managers and the Director F&B。 确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。根据标准与程序将餐厅作为生意单位来经营，不断提高完善管理技能，以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。协调餐饮部各部门的运作。协助餐饮总监制定餐厅及酒吧的预算。在餐饮部及餐厅经理中提供良好的沟通桥梁作用。 Director of F&B is responsible for the efficient and effective operation of whole Food & Beverage Department. To ensure guest services and products are delivered according to the brand standard to meet and exceed guest expectations. To achieve departmental goals, in terms of guest satisfaction, financial targets, associates training and high associate morale. 餐饮总监负责整个餐饮部正常/有效的日常运作。确保对客服务及食物出品符合酒店的标准并力争满足及超越客人期望。树立部门奋斗目标，包括客人满意率，财务报告，员工培训及鼓舞员工工作士气等。 Prepare and manage an effective cost budget with measurable targets for the Department within the financial parameters set down by the hotel budget 根据饭店预算设定的财务参数,准备和管理有可测量目标的有效的成本预算 Effectively monitor and analysis variations from the budget 有效地监控和分析预算中的参数 Develop systems that measure the cost effectiveness of the department 发展系统,测量部门的成本效 Prepare financial performance reports 准备财务成绩报 Develop procedures that track, report on, and control the running costs of the department 发展程序,追踪,报告和控制部门的流动成 Plan bonus, commission and incentive schemes for associate in accordance with the marketing budget and hotel standards 遵循营销预算和饭店标准为销售人员计划红利,佣金和激励方案 Maintain remuneration scales in accordance with financial and marketing objectives 遵循财务和营销目标,维持报酬幅度

1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 2. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 3. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 4. Strong F&B and Conference & Banqueting operations knowledge and skills. 极强的餐饮及会议，宴会运作方面的知识和技能。 5. Strong leadership and people management skills, added with good training skills. 极强的领导和人员管理技能，附加培训技能。 6. Guest oriented and able to confidently build and exceed the service standards. 以客户为导向，并能够自信地建立和超过服务标准 。 7.Thorough knowledge of service, cost control in F&B, labor controls, beverage menu writing, maintenance, merchandising, computer and accountings. 具有彻底的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 8. Strong interpersonal skills and attention to detail 良好的人际处理能力并关注细节。 9. Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction. 通晓餐饮方面的知识及管理技能. 10. Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. 用英语沟通的能力，及良好的情绪控制能力。 11. Ability to work under pressure and deal with stressful situations during busy periods. 能承受压力。

岗位职责： 1、根据区域内年度战略目标，制定运营策略和实施计划； 2、带领团队完成营收指标和利润指标； 3、研究并掌握区域内大客户需求，汇集整理对客运营策略，做好新签及续签工作； 4、监管区域内所有门店的日常管理，包括各店服务标准、出品标准等，处理重大投诉，保障客户满意度； 5、负责区域内人才的选用育留，建设符合区域标准的人才梯队。 任职资格： 1、奢华星级酒店或高端酒楼行业运营管理经验； 2、具有丰富的管理统筹经验； 3、具有一定的战略思维； 4、良好的服务意识，良好的沟通能力，喜欢茶及服务行业，良好的团队意识。

1、负责公司所有餐厅运营管理，团队组建、人员培训及新餐厅筹备工作。 2、策划并制定餐饮部年度、月度的经营预算，分析和报告月度、年度的经营情况，实现部门的营业收入指标和利润指标。 3、控制餐饮食品和饮品的标准规格和要求，准确掌握毛利率，抓好成本核算；加强食品原料及物品的管理，降低费用，增加盈利。 4、依据餐饮收支状况分析，定期与各餐厅及厨房研究改善工作情况，制定餐饮价格，监督采购和盘点。 5、负责推广餐饮促销计划，根据市场情况和不同时期的需要，制定促销计划并支持相关部门做好各项促销活动； 6、主持建立和完善部门的规章制度及工作程序与标准，并组织落实。 7、熟悉餐饮政策法规，确保餐饮运行健康合规。 特别备注： 需精通中文与英文，至少3年以上同岗位工作经验，非常勿扰

岗位职责 1. 制定与餐饮相关的制度和标准。 2. 建立标准的餐饮销售，趋势和目录。 3. 确保可以最大限度提高部门利润。 4. 在报告，预算，政策和未来计划上与管理层协商。 5. 查看价格，供货来源，餐饮销售，趋势和清单。 岗位要求 1. 本科以上文化程度；8年以上五星级酒店或高标准的社会餐饮管理。 2. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 3. 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 4. 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 5. 较强的餐饮及会议，宴会运作方面的知识和技能。

岗位职责 1、策划推进公司的业务运营战略、流程与计划，组织协调公司各部门执行、实现公司的运营目标； 2、制定公司运营指标、季度、年度发展计划，推动并确保营业指标的顺利完成； 3、策划推进及组织协调公司重大运营计划、进行市场发展跟踪和策略调整； 4、修订及执行公司战略规划及与日常营运作相关的制度体系、业务流程； 5、制定运营中心各部门的战略发展和业务计划，协调各部门的工作，建设和发展优秀的运营队伍。 6、建立规范、高效的运营管理体系并优化完善； 7、制定公司运营标准并监督实施. 岗位要求 1、本科以上文化程度；具有高端餐饮背景五年以上同岗位工作经验；最好有国外餐饮连锁企业管理经验及留学经历； 2、熟悉高端餐饮连锁企业运营管理流程，具有扎实的业务知识，熟练掌握连锁餐饮企业管理技巧； 3、熟悉餐厅前厅、中厨全过程，善于安排各个环节的工作，能保证餐厅管理的协调发展； 4、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动运营部各级管理人员的积极性。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、本科以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。

岗位职责 1.全面负责处理总体事务，和全体员工共同努力及时完成饭店所确定的各项目标。 2.制定管理目标和经营方针，包括制定各种规章制度和服务操作规程，规定各级管理人员和员工的岗位职责，并监督贯彻执行，制定市场拓展计划，提高饭店市场份额。 3.建立健全组织管理系统，使之合理化，精简化，高效化。 4.健全财务制度，阅读和分析各种财务报表，检查，分析每月营业情况，督促财务部门做好成本控制，财务预算等工作，检查收支情况，应收帐款和应付帐款等。 5.定期巡视公众场所及各部门的工作情况，检查服务态度和服务质量，及时发现问题，解决问题。 6.培养人才，指导各部门的工作，提高整个饭店的服务质量和员工素质。 7.与社会各界人士保持良好的公共关系，树立良好的企业形象，并代表企业接待重要贵宾。 岗位要求 1.掌握餐饮管理基本理论，熟悉烹饪、酒水、成本核算、预算控制、市场调研，制订价格等专业知识和餐饮服务接待礼仪。 2.熟悉外事纪律，旅游法规，食品卫生法以及国家有关价格政策。 3.了解市场营销、服务心理学以及营养卫生知识和国内外各地区各民族的风俗习惯和口味特点。 4.有指挥控制和组织实施本部门工作、全面完成预算管理目标和成本核算经济分析的能力。 5.有与其它部门协调工作、坚持以市场为导向，以成本为中心，参与市场竞争，扩大营收、提高质量、创新品种、控制成本、增创效益、领导组织接待各种大型宴会与会议的能力。 6.有较好的语言表达能力。 7.爱护和关心员工，有激励和调动员工积极性的能力。 8.掌握酒店日常英语，能用流利的英语口语与外宾沟通。

参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。  与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。  确保安全处理信贷与财务交易。  处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。  按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。  通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。  根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。  确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。  制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。  站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度。  与宾客联络互动，确保达成宾客的期望。  为酒店管理本地餐饮市场营销计划；参加和维护整个系统的餐饮市场营销计划和促销活动。  决定所有食品、酒水、物资和设备的最大及最小库存量。  可能需对酒店的安全负责，确保将偷窃、犯罪和其它风险降至最低。完成其它分配的任务，可能需要担任值班经理。