Scope职责范围To clean rooms, keeping corridors, pantries and trolleys clean. Making sure these work areas are free of safety hazards and performs his/her tasks in a safe and efficient manner.完成对客房,走廊,工作间和推车的清洁工作。确保工作区域没有安全隐患并用安全有效的方式执行工作任务。Job requirements工作要求- Attend morning Show time handover with the Housekeeping floor supervisor. 在晨会时,与楼层主管交接工作。- Complete assigned jobs working systematically from room to room and inspection &release room.有计划先后地完成被分配的客房工作并自查房和放房.- Ensures all maintenance is reported to the Housekeeping Order Taker. 确保向客房协调员汇报所有的工程维修。- Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping Order Taker accordingly. 保持迷你吧储备充足,如储备较低,应与客房协调员沟通。- Report all accidents to the floor supervisor and the security officer. 向楼层主管和安保员汇报所有突发事件和意外。- Ensure a correct handover takes place with the floor supervisor. 确保和楼层主管有正确的工作交接。- Ensure pantries are kept tidy. 确保工作间保持整洁。- Ensure all corridors are kept clean.确保所有走廊保持整洁。- To ensure room attendant work bucket and floor pantry are restocked for the next day work. 确保服务员手提篮和工作间的备品齐全,从而方便第二天服务员的工作。- Complete blitz assigned on a daily basis. 完成每日的突发事件。- Be aware of all hotel facilities and activities and respond appropriately to all guest inquires. 了解酒店信息设施和活动并合理回答客人的询问。- Ensure that a correct hand over takes place with the housekeeping floor supervisor or housekeeping coordinator at the end of shift. 下班前确保与楼层主管,客房协调员或客房部培训员有正确的工作交接。- Take personal responsibility to the master key assigned and use it under the guidance provided.在规定范围内使用万能钥匙并对所分配的万能钥匙承担责任。- Complete assigned jobs, working systematically from floor to floor. 有系统的完成被分配的楼层工作。- Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily basis. 补充迷你吧推车内所需物品以确保日常工作所需储备。- Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure. 每日清点客人迷你吧饮料使用情况,并在宾客退房前,准确无误地将所消费项目入账。- During turn down service, to ensure beds are turned back, with blinds drawn bins emptied. Replenish used bathroom linen and tidy bathroom according to the set standard. 在夜床服务中,确保被褥翻开,关闭窗帘,废纸篓清空,并且根据标准补充用过的毛巾,备品和整理卫生间。- To place any special requests into room e.g. water, hot chocolate or tea bag on bedside tables, any saviour on bed, slippers beside bed etc. 根据特殊要求,在房内摆放,例如:在床头放置矿泉水,热巧克力,茶包,在床上放置纪念品,在床边放拖鞋等Actively promote a work environment which cares for guest and colleagues alike. 关心宾客和关爱同事从而营造积极的工作环境Others 其他- Acts on behalf of the Floor Supervisor in his/her absence as assigned.当楼层主管缺席时代理其工作- Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。