JOB SUMMARY岗位综述1. Notes, collects and actions on any guests’ preferences.留意、收集客人喜好,并付诸实践。2. Maintains all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.坚持酒店的政策和程序,确保专业的处理与客人的互动和对客人的关怀。3. Delivers high cleaning quality consistently as per established standard.按既定的标准,保持高标准的清洁质量。4. Maintains and cleans guest rooms, pantries as per established standard operating procedures.根据既定的操作标准和流程,打扫并维持客房、走廊和工作间的干净整齐。 5. Replaces all supplies, amenities and linens as per established standard operating procedures.根据既定的操作标准,更换所有的客用品和布草。6. Provides turn down to guest rooms according to procedures.按操作流程向客人提供开夜床服务。7.Upon completion, upon dates guest rooms’ status.完成工作后,每日查看房态。8.Keeps trolley neat and adequately supplied.保证工作车的清洁整齐,配给充足。9.Maintains all equipment in good working condition.保证所有设备工作状态良好。10.Reports maintenance deficiencies to the Service Leader – Guest Floor.向客房服务主管报告需维修的问题。 JOB REQUIREMENT 岗位要求1. Basic in the use of Microsoft Office.基础应用电脑办公软件。2. Good Chinese communication skills.良好的中文沟通能力。 EDUCATION REQUIREMENT 教育及学历要求Middle School or above中学或以上学历