This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.What will I be doing?-To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.-To establish the skills analysis manual for all the team member in Housekeeping Department.-To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.-To establish standard of cleanliness for all the area under his / her control.-To institute working rules and practices to meet these standard.-To establish training program, methods and procedures for development of employees.-With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.-To balance team member working schedule to meet peak and slack periods and maintain a close payroll control.-To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.-To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.-To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.-To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.-To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.-To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.-To conduct a monthly Housekeeping communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.-To attend various meetings to exchange ideas for constructive improvement of hotel operation and keep the subordinates informed for any management’s decision.-To endorse all the purchased items and make receiving inspections for assurance quality and quantity.-To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.-To be responsible for guest room supplies and cleaning supplies when necessary.-To be responsible for room linen and F&B linen inventories, to supervise and arrange taking of physical inventories.-To supervise laundry daily operation to provide daily guest laundry service, house linen and uniform.-To maintain linen room, uniform and house linen repair service. To observe house linen, uniform and cleaning equipment constantly to avoid abuse and minimize loss and damage.-To evaluate the performance of the department personnel from time to time.-To interview team member who involves problems and listen so as to solve or smooth troubles.-To recommend candidates for the career developing institute or cross exposure in sister hotels or for other courses training.-To determine discards of blankets, bedspreads, drapes, room linen and Food & Beverage linen etc.-To oversea the departmental skill training program and be responsible for having relevant manuals revised as necessary.-To meet with the salesmen or outside consultants in order to keep informed of any newest product of effective cleaning material and equipment.-To be absolute guest orientated manner and mind, to control on any aspect and to care properties.-Adhere to the hotel’s security and emergency policies and procedures.-To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.-The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.-Carries out any other reasonable duties and responsibilities as assigned.

· Manage the operations of the Housekeeping Laundry and Wellness Centre through  departmental managers and supervisors and perform human resource functions to ensure that colleagues are selected, trained, counsel and rewarded to achieve departmental productivity objectives and meet hotel service quality standards.通过部门经理和主管管理客房部洗衣房和健身中心的运作，并执行人力资源职能，以确保对同事进行选拔、培训、指导和奖励，以实现部门的生产力目标并达到酒店的服务质量标准。·  Establish and maintain cost control systems for linen and cleaning supplies inventory, oversee the budgeting, ordering and receiving of such supplies to maintain the appropriateinventory levels necessary for efficient operation of the hotel.建立并维护布草和清洁用品的成本控制，监督这些用品的预算、订购和接收，以保持适当的库存量，确保酒店高效运作。·  Develop and implement systems for inspecting and managing the quality of Housekeeping Laundry and Wellness Centre services provided and to ensure timeliness and efficiency of services; oversee inspections of Housekeeping, Laundry and Wellness Centre activities to ensure procedures are followed according to standards.开发和实施系统，检查和管理客房洗衣和健身中心提供的服务质量，确保服务的及时性和效率;监督客房部、洗衣房和健身中心严格执行酒店的标准程序。·  Conducts appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties.进行评估工作，如招聘，绩效，咨询，必要时暂停和解雇员工，以确保合适的人员配备和生产力。在执行工作中，应与部门主管、人事经理或代表磋商·  Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.执行和控制客房部的程序，包括失物招领、钥匙控制、安全和紧急程序、员工和客人的健康和安全。·  To identify and develop leadership qualities among supervisors in order to guide them towards the path of career enrichment with both group and the hotel, and additionally to provide the hotel with a source for future management.在主管中识别和培养领导力，以引导他们走向与集团和酒店共同的职业发展之路，并为酒店未来的管理提供资源。·  To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable Relationship with all clients, customers and guests of the Hotel.以高效的方式处理和解决所有客人的疑问和投诉，并与所有客户、顾客和酒店客人建立友好的关系。·   Oversee the proper scheduling of staff and work according to productivity standards and forecasted occupancy.根据生产率标准和预测住房率，监督员工的工作安排。·  Compile and report information on Housekeeping activities and expenses; provide information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.整理并报告客房活动和费用信息;向客人服务部门提供关于客房状况的信息，以确保准确及时地报告客房情况。·  Responsible for development of the department’s annual budget; monitor and report variances against plan; keep track of labour costs and related expenses. 负责部门年度预算的制定;监督和报告计划的偏差;记录劳动力成本和相关费用·  Follow up on maintenance repairs and co-ordinate with Technical Department on repair needs to ensure hotel service quality standards are met.跟进维修工作，与技术部门协调维修需求，确保酒店服务质量符合标准。·  Serve as a member of the Hotel’s Management Team & Manager-on-Duty and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency.·  作为酒店管理团队的一员和当值经理，与其他管理人员一起建立和实施酒店服务标准，以实现最大的利润和效率。

岗位职责/职位描述岗位职责1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。2.确保部门成本及各项费用，得以良好的控制。3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6.组织编制部门工作程序及工作考评。岗位要求1.本科及以上学历。2.有3年以上同星级客房管理工作经验，国际联号酒店优先考虑。3.熟悉客房部专业知识，熟练使用电脑。4.掌握熟悉客房管理、服务流程和质量标准。5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。6.执行力强，踏实务实。

岗位职责1.  在助理管家、主管、客房服务员、清洁工、裁缝工、花匠、园丁、洗衣房员工等的 协助下完成工作。2. 制定工作程序、规章制度以达到所定标准。3.与人资源部合作制定旨在拓展员工能力的培训项目、方式和步骤。4. 在劳动法所规定的范围内根据旺季、淡季的实际需要来制定排班表5.管控最近的考勤表。与前厅部密切合作，确保完成对来、离店的客人的接待工作。6.以客房部的标准定期检查各点，并就所暴露的缺点勒令改正。7.定期与工程部、洗衣房一道检查各种机械，确保零部件更换和维修工作及时完成。任职要求1.英文书写及口语流利。2.良好口头及书面沟通技巧。3.具有领导，指导和发展员工的能力。4.具有培训、激励、评估、指导员工及经理的能力，以达到预订目标。5.良好组织及展示技巧。

To supervise the employees within the department to ensure that the correct standards and methods of service are maintained according to the departments procedures.1、监督部门员工,确保员工能按部门的程序用正确的标准和服务方式提供对客服务项目； To assist in the training of the employees ensuring they acquire the necessary skills to perform their duties with maximum efficiency.2、协助培训在岗员工,确保员工掌握岗位技能并能高效率地为客人提供服务； To ensure all employees have a complete understanding of and adhere to the hotel's policy relating to fire, health and safety.3、确保员工已彻底了解有关酒店对消防,卫生和安全方面管理条例； To ensure that all employees provide a courteous and professional service at all times.4、确保员工在任何时候都能向客人提供礼貌和针对性的服务。 

工作概述：                   负责整个部门运作，其中包括计划，培训，指导，控制和协助，监督管家部及洗衣房员工的工作，确保整个酒店的清洁，维护及环境的整洁，保证酒店布草和客人用品供应及标准。      工作职责：·控制和管理管家部的工作目标，计划及组织管理酒店的客房，公共区域和服务区域的清洁保养工作，使之始终保持在最高清洁服务水平。·监督和控制客人用品，清洁用品和清洁剂的消耗及订货，从而使之在最大程度上减少不必要的浪费和开支。·监督管家部，洗衣房的所有日常工作。·建立和保持较高的清洁程序制度和标准，为了进一步提高员工的工作效率和充分发挥员工的工作能力，经常传授和培训一些新的工作程序和技巧。· 针对现有和新招聘的员工进行各项培训工作。·确保与其它部门的正常沟通，每月和每周定期安排一次所有领班和员工会议。·备加关注住店客人的需求及服务。·为确保所有负责区域的清洁整洁，达到酒店的要求， 经常不断地对客房，工作间，楼层及走廊，布草房，公共区域，所有餐厅，行政办公室，服务区域及员工更衣室，卫生间的清洁工作进行抽查，监督。·确保所有客房棉织品（床上用品，窗帘，毛巾等）和餐饮部的布草维持在良好的清洁，管理状态。· 确保所有员工制服始终保持在良好状态、控制和管理中，同时将那些多余的制服加以正确的存放，控制员工制服的补充。·针对员工的不足之处及时加以引导和教育，经常不断地检查员工的工作行为和工作态度。·在任何需要的时候对下属员工进行必要的处理和劝告。·每日检查或抽查预计进店的贵宾房，已入住的贵宾房，空房，坏房及住客房间的清洁情况，对工作认真的员工加以必要的表扬。·针对部门的消耗情况准备来年的预算工作，同时对目前的消耗情况加以严格的控制，使其始终保持在良好的动作状态中。·确保完全通晓酒店有关的应急程序，同时保证所有部门员工对此也十分了解，并且准确无误的贯彻执行。·确保本部门和前厅部在有关房间状态方面的密切合作，同时协调，配合前厅经理在客房出租较紧张时尽力减少给客人带来的不便现象。·密切地同工程部配合，计划安排一些必要维修项目及有关客房公共区域、办公室内部，比如：刷新等维修工作。· 确保所有的走火门（紧急出口）不被阻碍，随时随刻可以自由开启，同时留心观查一些可能引起火灾发生的因素和隐患，定期培训员工有关防火方面的知识和方法并进行测试。·建立每月定期的盘点工作，确保酒店的布草，制服，客人用品，清洁剂等所有物品的正常供应。·负责招聘管家部所有的新员工并对其工作表现进行评估。· 每月按时完成本部门的工作总结报告。  工作要求:  ·同岗位相关工作经验三年以上·保持和供应商的良好关系·保证向酒店内部和外部客人提供高质量的服务· 维护酒店设施设备的正常运转·保持工作环境整洁·达到绿色酒店的要求·编辑更新工作标准和程序

职位概述 Position Summary本岗位负责客房部和洗衣房的运营，并且协调餐饮部、前厅部及工程部等其它部门。This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.必要的资历要求 Required Qualifications1. 五至七年的相关工作经验Five to seven years housekeeping department experience in possessing overall aspect   in both cleaning and service, well verse in every individual duties.2.至少三年的行政副管家经验Three years as assistant housekeeper is necessary.

岗位职责指导客房部的日常工作，保持和提高客房和公共区域的高清洁标准，以及对客人的礼貌服务，制定客房部所有员工的技能分析手册，管理招聘和处理辞职、奖励事宜。责成客房部和洗衣部的所有员工与人事办公室协商，为其控制的所有区域制定清洁标准，制定工作规则和实践以满足这些标准，制定培训计划，员工发展的方法和程序。在下属的协助下，监督楼层主管、公共区域和客房的客房服务员、布草房服务员、裁缝、地毯工、点菜员、文员和洗衣工的工作，平衡员工工作时间，以满足高峰和低谷定期并保持密切的工资控制编制年度统一预算，与管理层和相关部门协商，制定年度客房部FF&E和操作设备预算定期巡视空置和入住客房，确保保持清洁标准，巡视客房楼层、后楼梯、屋顶、办公室和公共区域，确保清洁维护良好与工程部保持有效的沟通，以便对客房进行维修和维护，并确保客房始终处于良好状态与前厅就特殊维修或春季清洁的客房堵塞问题进行协商，并在短时间内返回销售，每天举行与楼层主管进行简报，提供每日预计贵宾到达、客人投诉和特殊任务等信息；每月召开一次客房部沟通会议，讨论员工反馈；纠正错误以进行改进；传达酒店内的所有特殊指示和事件其他参加各种会议，就酒店运营的建设性改善交换意见，并随时向下属汇报管理层的决定，签署所有采购项目并接受质量和数量保证检查，建议和咨询对客房或公共区域所需的任何变更或翻新进行管理必要时负责客房用品和清洁用品，负责客房床单和餐饮床单库存，监督和安排盘点，监督洗衣房的日常运作，为客人提供日常洗衣服务、室内布草和制服，维护布草房、制服和室内布草维修服务，不断观察室内布草、制服和清洁设备，避免滥用，最大限度地减少损失损害评估、不时评估部门人员的表现、面试涉及问题的员工并倾听以解决或消除问题推荐职业发展学院或姐妹酒店交叉接触或其他课程培训的候选人、确定丢弃的毯子，床罩，窗帘，客房布草和食品饮料布草等，监督部门技能培训计划，并负责必要时修订相关手册，与销售人员或外部顾问会面，以便随时了解有效清洁材料和设备的任何最新产品熟悉最新电脑系统，可提取客人用品、清洁用品和人员配备等费用的最新密切监视信息岗位要求大专学历或同等学历，5年客房部在清洁和服务方面拥有全面的经验，在每一项个人职责方面都有良好的表现

工作职责· 负责管家部工作。· 管理和控制所有客房和洗衣房的运行。· 负责酒店全面的清洁。· 确保迅速报告维修数据。· 管理部门战略的制定和发展。· 建立系统获取客人的反馈并定期向管理层汇。· 根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成本预算。· 有效控制和分析预算的变动。· 准备和主持会议或小组展示向员工/管理者/其它组织通告酒店运作和其它方面的情况。· 根据酒店运营需要，在部门的安排下，随时参与酒店各运营部门的服务工作。· 完成你上级交待的其它任务。· 坚持维护酒店安全制度、遵守紧急情况处理程序。·  给予所管辖的员工以不断的建议和支持。· 采取合适的行动解决客人的抱怨。· 提供高品质的对客服务。·  避免和调节抱怨。·  监督单位工作效率。· 建立部门工作标准。

岗位职责1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6.组织编制部门工作程序及工作考评。岗位要求1.中专学历或同等以上。2.有5年以上同星级客房管理工作经验。3.熟悉客房部专业知识，熟练使用电脑。4.掌握熟悉客房管理、服务流程和质量标准。5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

This position is concerned with over-all operation of Housekeeping  and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.本岗位负责客房部的所有部门的运营，并且协调餐饮部、前厅部及工程部等其它部门。1.To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。2.To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。3.To establish training program, methods and procedures for development of employees.为员工制订设计培训计划、方法及步骤。4.To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.经常检查空房和在住房，确保房间达到高清洁标准。5.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。6.To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。7.To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.与前厅部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。8.To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.每天参加和楼层主管的会议，告知当天预抵的VIP的相关信息，以及客人的意见投诉和其它一些当天任务安排等。9.To conduct a monthly Housekeeping communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.进行月度客房部沟通会议，听取员工意见以更改完善管理办法。10.Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。岗位要求1、大专毕业学历或同等以上。2、有5年以上同星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑，具备使用客房专业英语的沟通和工作能力。4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责1、按规定服务程序与标准向贵宾提供最佳的服务。2、掌握实时房态，掌握行政楼层以及VIP宾客的情况及必要的信息，做好服务准备。3、与前厅部、餐饮部、工程部、财务协调工作，为贵宾提供第一流的服务。4、掌握预抵贵宾的姓名、人数和特殊要求，检查预抵贵宾的房间。5、检查VIP的房间，对住店生病的宾客或残疾人予以慰问，关照并协调有关部门予以特殊服务。6、关注员工培训及成本控制。岗位要求1、具备客房和公共区域清洁的流程专业知识。2、对于客房部的设施设备的使用维修和保养的知识。3、有专业的知识对于洗衣干洗制服间的营运和管理。4、应该具备对于财务的理解力和部门的预算控制。5、大学学历者优先。

岗位职责：1、熟悉酒店客房、公共区域及洗衣房的基本信息及酒店运营需求及预算目标。2、与各区域经理共同制定各区域的运作流程、操作标准与程序、以及管理规范。3、指导各区域经理根据运营状况，制定年度、季度、月度、每周及每日的工作计划，并组织实施，确保整个部门的正常运转。4、主持、出席各区域经理及管理人员会议，了解各区域的工作计划安排及落实情况，并给与必要的指导及帮助。5、实地检查客房及公共区域的清洁卫生、维护保养、布草洗涤质量及供应状况，并提出指导及改进意见，确保符工作相关标准。6、倾听客人及员工反馈意见，汇总发现的问题，收集最优经验，安排对各层服务人员的有效培训。不断完善运作流程或操作规范，提升生产率及对客服务质量。7、 根据培训需求，制定部门培训计划。挑选部门业务骨干担当部门培训员，督促各区域经理组织落实对员工的培训，培训员工具有良好的职业道德、娴熟的工作技能及亲切的服务态度。8、主动了解入住客人的体验反馈，关注网评，加强与客人的沟通与交流，采取及时有效措施，提升客人满意度。妥善处理客人投诉，争取客人的回头率。9、查看生意预定及客房状况、提前了解VIP 及各类重点、大型团队接待计划，做好人力、物力、财力等各方面的工作安排与协调。10、与各部门保持密切沟通与协调，做好房间控制与清洁，保障布草、制服的正常供应，维护好公共区域的清洁卫生及保养状况，满足酒店的经营需要。岗位要求：1、年龄在30-45岁，热爱酒店行业，有奉献精神。2、有同等岗位工作经验三年以上，国际品牌工作经验优先。3、良好的沟通协调能力及抗压能力，富有团队合作精神，敢于接受挑战。4、良好的职业操守，忠诚度高，具有奉献精神。

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、大专及学历。2、有8年以上星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

1、10年以上星级酒店房务管理工作经验；2、职业化素养强，具有很强的服务意识和标准化管理意识；3、对公司品牌有很强的认知度，有加入企业的自豪感；4、本科以上学历，酒店或旅游管理相关专业。

1.Directs and co-ordinates all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and that guest expectation are met.指导和管理所有客房部下属员工，确保每天的运营工作得到准时的处理，并且达到客人的期望。2.Co-ordinates with front office to ensure that rooms are serviced and turned down according to guest requirements and vacant rooms are cleaned for new arrivals.     配合前台，确保按客人的要求来提供房间服务，并且为新进店的客人清洁好空房。3.Monitors the daily servicing of guest rooms, villa pantry, public areas and back of house areas to ensure they conform to requisite standards.  监管每日客房，别墅工作间，公共区域和后勤区域，确保所有区域都符合标准。4.Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human   resources. 准备排班表，假期安排计划和公共假安排，确保人力资源的有效利用。5.Ensure guest laundry is laundered and delivered as per hotel standards, and guests are billed accordingly. Ensures employee uniforms and all hotel linen are in good condition and laundered as per hotel standards.确保客衣按酒店的标准清洗和送返，客人可依此付费，确保员工的制服和酒店的布草状态良好，而且按照酒店标准来洗。6.Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality.监控酒店同意的承包商工作开展的标准，确保工程达到协定的质量。7.Oversees inventory control, purchasing, disbursement and control for all aspects of housekeeping operations.监控物品盘点，采购，发放，控制客房运行的各个方面。8.Directs and co-ordinates the mini bar operation to ensure that all day to day operational matters are handled on time and guests are billed accordingly.指导和协调小酒吧的运行，确保每天的运行事项都准时的处理，客人也依此来付费。9.Administers the hotels ‘Lost and Found’ system.管理酒店的遗留物系。10.Directs and co-ordinates all activities of the gardening department.指导和协调园林部的所有活动。 11.Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management system.确保员工的选择，培训，评估和奖励符合部门的制度。12.Coaches, counsels, disciplines and develops subordinate employees.指导、劝诫、惩罚和发展下级员工。13.To ensure the corporate reporting requirements meet in a timing basis.   确保按时上交集团要求的报告。

岗位职责1.编制客房部年度营业计划和预算，报助理总经理批准后组织实施，确保完成任务指标，监督控制每日客房酒水、洗衣、康乐等项目收入。2.根据本部预算和计划，控制经营成本、费用和利润，监督控制本部营业用品的采购、消耗和库存。3.坚持每日巡视检查和督导，确保客房和责任范围清洁舒适，一切物品摆放有序，提供客人满意的服务。4.定期检查人员编制，掌握每日出勤情况，根据出勤和工作需要，合理调配人力。5.协调部门之间的关系，征求各部门及下属的意见和建议，不断改进客房部管理与服务。6.根据TCS文件要求监督下属维护酒店设备设施，使之保持完好，定期制定维修保养计划并监督有关部门完成。7.监督下属严格执行酒店消防安全规范，检查所属范围落实消防安全措施情况，消除一切隐患和不安全因素，确保宾客、员工及酒店安全。8.制定下属各级岗位责任制度、操作规范并使之不断完善。带头监督下属及酒店员工遵守员工守则及各项规章制度，使客房部工作制度化、程序化、规范化、科学化。9.考核评估下属，根据其工作表现决定奖惩，做到评估考核专业化、经常化，将各项考核成绩计入KPI中。关心下属，协助有关部门做好员工福利工作，教育下属树立企业归属感和责任感。10.负责计划组织本部培训工作，从严从细培训下属，保证服务质量和员工素质不断提高。11.出席酒店部门经理例会，主持客房部工作例会，传达上级指令，听取下属工作汇报，解决客房部工作难题，并下达工作任务。12.审核并签署本部应上报房务总监的各种营业报表、工作计划、采购计划及报销单据等。13.因故离开岗位，事前要授权下属负责客房部工作，并对下属代理期间的工作承担责任。不论何时，在与不在岗位，都要对本部工作负责。14.对营业中发生的重大问题和非常情况，要及时报告房务总监并提出必要的处理意见。15.负责全酒店范围的卫生环境的治理及维护。16.执行公司的环境管理政策，控制本部门的环境因素及管理。17.完成总经理交办的其他工作。 岗位要求1.大专以上文化;2.熟悉客房部的运作流程，具备优秀的品德，有良好的沟通、协调、组织能力及卓越的领导才能;3.有较强的英语阅读及写作能力，熟练使用OFFICE办公软件;4.具有五年以上高星级酒店同职工作经验。

· 建立部门的标准操作流程和政策方针。· 指导监督客房部的运营，保证客房和公共区域都达到清洁标准，以及所有团队成员能够提供高标准的对客服务。· 为部门团队成员的发展，制订并设计培训项目、计划和方法。· 检查部门培训项目的进展，并且在需要的情况下对培训计划进行修正。· 平衡团队成员的工作安排，维持和控制工资成本与人员预算。· 时常对部门团队成员的表现进行评估。· 对空房间和住客房进行常规检查，以确保房间达到高标准的清洁。· 常规巡视酒店楼层、酒店后区、办公室、公共区域，确保高标准的清洁和维护。· 监督洗衣房日常营运，包括客人洗衣服务、制服服务、布草洗涤、成本控制等。· 确保对采购物品的数量和收货物品的质量进行检查，部门的费用在酒店预算可控范围内。· 坚持酒店安全制度、紧急情况处理规定和程序。· 执行任何管理层委派的其它工作。

岗位职责负责集团旗下凤凰筹开同品牌酒店项目，接受凤凰派遣；1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、大专毕业学历或同等以上。2、有8年以上同星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。2、维持适宜的库存水平，控制单位客房的消耗品与人力成本。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、对宾客的投诉予以回应，确保采取相应的行动予以解决或改正，确保宾客对此感到满意。7、组织编制部门工作程序及工作考评。岗位要求1、大学专科毕业学历或同等以上。2、有3年以上同星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑。4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责1、有酒店行政管家工作经验。保洁服务：统筹公区卫生清洁, 包括室外日常清洁, 垃圾清运，外墙外窗清洗, 石材养护；统筹室内保洁服务，包括地面、卫生间、厨房、家具、家电等的表面清洁；洗涤服务；年度大清洁工作。２、环境维护：统筹负责社区环境绿化管理工作，保证社区环境绿化、卫生清洁达到标准，规划协调观赏植物摆放及虫控等项目。３、布草服务：统筹安排社区所有布草的收发及洗涤工作；安排工服、工鞋及必要配件的下单采购、收发和洗涤。４、空置房管理：牵头运行保障团队对房屋进行检查、清点、维修、验收，在住户入住、换房、退房等不同阶段，掌握房屋状态。5、在公司整体制度框架下，组织制定、完善本部门的相关制度、工作流程和作业指导书并落地实施；组织重要档案资料的填报、分析及归档。6、制定本部门经营预算，统计分析本部门经营数据，达成经营目标。7、负责本部门团队管理和日常管理，培训指导部门员工，培养后备人才。

Duties and Responsibilities工作职责·         Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service·         监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。·         Oversees laundry operations·         监管洗衣房的工作。·         Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel·         制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。·         Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair·         定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。·         Manages spring cleaning schedules·         管理春季大清扫日程安排。·         Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair·         就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。·         Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate·         向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。·         Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed·         建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。·         Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel·         保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。·         Conducts regular department meetings·         定期召开部门会议。·         Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs·         在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。·         Supervises outside contractors to ensure contractual compliance·         对外来承包商进行监督，以确保合同合规。·         Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures·         执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。·         Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats·         准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。·         Works with Human Resources on manpower planning and management needs·         和人力资源部一起进行人力规划和管理需求。·         Works with Director of Finance in the preparation and management of the Department’s budget.·         和财务总监一起编制和管理部门预算。aCCOUNTABILITY责任范围Number of employees supervised –管理的员工·         Direct   Laundry Manager / Assistant Housekeeper·         直接          洗衣房经理，助理行政管家                   ·         Indirect      N.A.·         间接          无 Annual Operating Profit/Payroll Budget –年度经营利润和薪金预算·         Department Budget and Headcounts.·         部门预算和雇用员工 Key Metrics –主要绩效指标·         Department Budget·         部门预算·         Guest Satisfaction Survey·         宾客满意度调查·         Employee Satisfaction Survey·         员工满意度调查 Decision Making Responsibilities (Decision Rights) –决策职责(决策权)﹣·         Department Budget·         部门预算·         Matters pertaining to Housekeeping/Laundry operations·         客房部或洗衣房运营相关事宜·         Within the authority as assigned for Hotel Band 4 role·         酒店职位4级所拥有职权范围QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求Required Skills –技能要求·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。·         Good writing skills·         具有良好写作技能·         Proficient in the use of Microsoft Office·               熟练使用微软办公软件·         Problem solving, reasoning, motivating, organizational and training abilities·               具有解决问题，推理，号召，组织和培训能力·         Strong Leadership skills in managing teams·               在管理队伍中有很强的领导技能 Qualifications –学历·         Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent·            具有酒店行政管理，酒店管理或相关的学士学位或毕业证书。 Experience –经验·         4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. ·         最好拥有在相似规模酒店4年客房或洗衣相关工作经验，包括的管理经验·         Type and level of experience required may vary slightly based on size and complexity of operation·         经验类型和程度的要求可能因运营规模和复杂性而略有不同。

Duties and Responsibilities工作职责·         Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service·         监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。·         Oversees laundry operations·         监管洗衣房的工作。·         Schedules routine inspections of all Housekeeping areas by/with the Executive Housekeeper and other supervisory personnel·         制定与行政管家及其它管理人员一起视察客房部工作的时间安排。·         Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair·         定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。·         Manages spring cleaning schedules·         管理春季大清扫日程安排。·         Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair·         就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。·         Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate·         向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。·         Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed·         建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。·         Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel·         保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。·         Conducts regular department meetings·         定期召开部门会议。·         Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs·         在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。·         Supervises outside contractors to ensure contractual compliance·         对外来承包商进行监督，以确保合同合规。·         Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures·         执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。·         Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats·         准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。·         Works with Human Resources on manpower planning and management needs·         和人力资源部一起进行人力规划和管理需求。·         Works with Director of Finance in the preparation and management of the Department’s budget.·         和财务总监一起编制和管理部门预算。aCCOUNTABILITY责任范围Number of employees supervised –管理的员工·         Direct   Laundry Manager / Assistant Housekeeper·         直接          洗衣房经理，助理行政管家                   ·         Indirect      N.A.·         间接          无 Annual Operating Profit/Payroll Budget –年度经营利润和薪金预算·         Department Budget and Headcounts.·         部门预算和雇用员工 Key Metrics –主要绩效指标·         Department Budget·         部门预算·         Guest Satisfaction Survey·         宾客满意度调查·         Employee Satisfaction Survey·         员工满意度调查 Decision Making Responsibilities (Decision Rights) –决策职责(决策权)﹣·         Department Budget·         部门预算·         Matters pertaining to Housekeeping/Laundry operations·         客房部或洗衣房运营相关事宜·         Within the authority as assigned for Hotel Band 4 role·         酒店职位4级所拥有职权范围QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求Required Skills –技能要求·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。·         Good writing skills·         具有良好写作技能·         Proficient in the use of Microsoft Office·               熟练使用微软办公软件·         Problem solving, reasoning, motivating, organizational and training abilities·               具有解决问题，推理，号召，组织和培训能力·         Strong Leadership skills in managing teams·               在管理队伍中有很强的领导技能 Qualifications –学历·         Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent·            具有酒店行政管理，酒店管理或相关的学士学位或毕业证书。 Experience –经验·         4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. ·         最好拥有在相似规模酒店4年客房或洗衣相关工作经验，包括的管理经验·         Type and level of experience required may vary slightly based on size and complexity of operation·         经验类型和程度的要求可能因运营规模和复杂性而略有不同。

Required Skills –技能要求l  Oversee and direct all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back-of-the house areas.监督并指导客房部的各项工作，包括客房、公共区域、洗衣房和其他后台区域。l  Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.定期巡查客房和公共区域，确保家具、设施和设备干净整洁、状况良好。l  Manage spring cleaning schedules.管理大清洁时间表。l  Make recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.就家具、设施和设备的保养向总经理或其代表提出建议，确保所有家具、设施和设备均处于良好清洁和修善状态。l  Maintain open channels of communication with other department heads and the General Manager or the General Manager’s designate.维护一个畅通的沟通渠道，就客房部的相关问题与其他各部门经理和总经理及其代理人保持沟通。l Identify and ensure highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品符合酒店的最高标准。l Prepare efficient work schedule for Housekeeping Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客房服务部员工制定高效的工作计划，安排节日和假期。Qualifications –学历Diploma or Vocational Certification in Hotel Management or related field. 酒店管理或相关专业的大专学历或职业证书。Experience –经验7 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. 7年以上客房服务/洗衣房工作经验，包括管理经验。相似规模酒店经验者优先考虑。。