General Mission 职责概述： Responsible for housekeeping department such as floor, public area, uniform room and linen room to keep the hotel clean. 负责管家部工作如楼层、公共区域、制服房及布草房等保持酒店的清洁。 Main Responsibilities 主要职责 1. To guide the management staff and staff members to complete the assigned task.指导管理层工作人员 和普通员工完成布置下来的工作任务。 2. To ensure that all guests and guests receive timely and courteous service. 控以确保所有客人和住店客人能接收到及时、礼貌的服务。 3. Monitor guest room staff to ensure the normal operation of guest rooms, especially those with priority, to understand and inform each other of the special attention of VIP guests. 监控客房职员以确保客房的正常运作，特别是具有优先权的客人，了解并相互告知使重要客人受到特殊的关注。 4. Inform the housekeeping department of other departments in the operation of relevant matters, especially the front office, to ensure the accuracy of the room, and also to ensure the communication with the engineering department and the laundry room. 通知其它部门客房部正在运作的相关事项，特别是前厅部，确保房态的准确性，另外也有要确保与工程部、洗衣房的沟通交流。 5. The supervisor's inspection of everyday items, including all rooms in the vacant and occupied rooms. 主管对日常事物的检查，包括空房和住人房的所有客房区域。 6. Check the normal operation of the guest area and public area to ensure all furniture, equipment and fixtures are kept clean and repaired in time. 检查客区和公区是否正常运作，以确保所有的家具、设备、装置保持清洁及得到及时的维修。 7. Evaluate the appearance, discipline and work efficiency of all staff  在上级的指导监督下评估所有员工的仪容仪表、纪律及工作效率，并在必要的时候及时纠正错误。 8. Follow up on the issues involved in the regular meeting. 根据例会所涉及的方面跟进工作。 9. Ensure that guest room staff are familiar with the facilities and facilities in the room so as to better serve the guests. 确保客房员工熟悉房内设施设备，以便更好地为客人提供服务。 10. Maintain stable communication and communication with the executive housekeeper on related matters in the housekeeping department. 就客房部的相关事项与行政管家保持稳定地沟通与交流。 11. Supervise external contractors to ensure consistency of contracts.  监督外部合约人以确保合同的一致性。 12. Ensure that the consumption of guest supplies is within the control range. 确保客用品的消费量在控制范围内。 13. Monitor and control housekeeping procedures to ensure the health and safety of employees, such as lost and found services, key control services, security emergency procedures. 监控和控制客房程序以便保障员工的健康和安全，比如失物招领服务、钥匙的控制服务、安全紧急情况的处理程序。 14. To perform the duties of all managers and other duties that may be required. 履行同所有管理人员的职责和其他可能被要求的工作职责。 JOB SPECIFICATION任职条件： 1. Job Knowledge / Skill专业知识技能： Good knowledge of floor, public area and laundry. 具有良好的关于楼层，公共区域以及洗衣房方面的专业知识。 2. Education教育： A degree in hotel management or equivalent experience. 具有酒店管理学位的优先，或有与之相等的工作经验。 3. Experience经验： At least 2 years working experience in floor manager and 2-4 years in housekeeping department. 至少2年以上楼层管家工作经验，以及2—4年管家部其他职位工作经验。 4. Additional Skill required其它技能要求： 1. Good manager of people.   具有良好的管理才能。 2. Administration skills.   懂得管理技巧。 3. Quality improvement skills.   不断改进品质的能力。