- Works with Superior Director of Finance in the preparation and management of the Department’s budget. 协助上级领导和财务总监编制和管理部门预算- Control the Department’s the cost 控制部门成本- Ensures that consumption of guest supplies is under control 确保客用品的消耗得到控制- Ensure that the Department of asset management, with the Owner and the financial department regular stocktaking 控制部门资产管理,配合业主和财务部定期资产盘点- Ensure all work in accordance with local and hotel rules and regulations 确保所有工作符合地方和酒店的规章制度- Works with Superior and Human Resources on manpower planning and management need 协助上级领导和人力资源部一起进行人力规划和管理需求- Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service 监督客房部人员,以确保向所有客人和内部客户提供及时和礼貌的服务。- Supervises outside contractors to ensure contractual compliance 对外来承包商进行监督,以确保合同合规。- Manages spring cleaning schedules 管理春季大清扫日程安排- Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair 就家具、设施和设备的保养向总经理或代理人提出建议,确保所有家具、设施设备得到良好清洁和修缮- Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate 向其它部门通报客房部与其有关的事项,特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。- Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed 建立并保持良好的人际关系,与人力资源部门一起对团队成员的工作表现进行有效管理。- Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel 保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。- Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs 在合理的成本范围内,确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。- Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures 执行并管理客房部关于工作人员及客人健康和安全的规定,如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and have the tools and equipment to carry out job duties 培训部门所有员工国家的法规和安全规程,确保员工正确的执行工作职责- Educate and train all team members work skill and properly SOP. Ensure that employees are properly trained, maintain high service and achieve quality and guest satisfaction goals 培训部门所有员工工作技能和正确的工作流程,确保员工得到正确的培训,保持高效的服务,实现质量和客户满意度的目标