职责描述： 1、负责集团领导家庭日常生活总体安排、各个别墅物业管理；  2、 负责家庭服务人员的管理，包括日常工作安排、监督检查等； 3、 日常生活财务费用控制与管理，包括生活用品采购、日常费用支付等；  4、 固定资产、贵重物品管理、清查，建立固定资产账本，每月盘点及维护； 5、 组织别墅室内外家庭设施维护和保洁、保养； 6、 客人接待、宴会组织，审核食谱，保证饮食卫生与营养；  7、 外出行程安排：酒店、机票预订等。8、集团领导临时交办的其他任务任职要求： 1、专科及以上学历，年龄30-45岁左右； 2、英文良好，能够适应国内外长期出差，有护照、港澳通行证等；3、熟悉商务礼仪接待，优秀的沟通能力；4、 性格沉稳，踏实，相貌端庄，保密意识强；5、对各类高级品牌有一定认知度；

岗位职责：1. 制定管家部运营管理各项制度、流程、标准并不断优化完善，建立健全部门组织系统和运行机制；2. 负责团队的搭建、管理工作，对管家服务技能、礼仪规范、产品知识等各方面进行全方位培训；3. 编制部门各项预算和审批流程，有效控制会所成本合理支出；4. 负责公司及会员的活动接待及服务工作，进行统筹规划及协调，带领团队一起为宾客提供高品质的服务，树立品牌形象5. 亲自负责VVIP贵宾的服务工作；任职要求：1. 大专及本科以上学历，酒店管理专业毕业，有中国港澳台或新加坡、迪拜、塞班等海外工作经验者优先；2. 有至少8年及以上的五星级酒店、高端会所、高档餐厅等的服务和管理经验；3. 具备扎实的中西餐服务技能和其他高端服务项目/场景的培训经验，熟悉餐饮及管家服务运营流程；4. 具备极强的服务意识和组织管理能力、统筹协调能力、跨部门沟通能力，应变能力强，适应性强；5. 形象气质佳，有亲和力；6. 普通话标准，能用英文进行沟通交流，懂粤语者优先；7. 有游艇会、雪茄会的工作经验者优先8. 该岗位需要不定期出差

岗位职责1.全面负责楼层工作，督导员工为客人提供入住、就餐、商务、离店等全程服务。2.全面管理楼层的服务工作，做好部门培训和考核工作。3.检查员工仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。4.掌握贵宾楼层的房态，宾客的情况和必要的信息,迎接并送行每一位VIP客人，反馈客人意见与建议。5.与相关部联系并协调工作，确保服务的快捷与效率。6.及时阅读并处理客人与客房楼层之间的信函；发现问题及时向房务总监报告，及时得到妥善处理。7.保证客房的清洁水平。8.督导做好客史档案工作。9.了解饭店业行政接待情况，不断完善服务品质与项目。10.了解员工动态，调动员工积极性。11.阅读并填写交接班日记。12.定期总结工作，分析各种数据并上报。13.完成上级交办的其它工作。14.遵守国家法律和饭店规章制度。岗位要求1.大专毕业学历或同等以上文化程度。2.有三年以上国际品牌酒店客房同岗位工作经验。3.熟悉酒店专业知识，可合理的为宾客解决问题。4.身体健康，相貌端正，举止大方。5.参加过相关专业培训。

岗位职责1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6.组织编制部门工作程序及工作考评。岗位要求1.大专毕业学历或同等以上。2.有5年以上同星级客房管理工作经验。3.熟悉客房部专业知识，熟练使用电脑。4.掌握熟悉客房管理、服务流程和质量标准。5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

希尔顿拥有18大卓越酒店品牌在全球100多个国家和地区直接管理、特许经营、持有以及租赁。除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。在亚太，我们已有300多家在营和接近500家在开发的酒店。 职位陈述本职位负责客房部及洗衣房的所有分部门的运营工作，并且协调与酒店其它各部门的工作开展。 我的具体职责是什么? 职位概述(要点)作为酒店行政管家，您将应以最高标准完成以下任务:·        建立部门的标准操作流程和政策方针。·        指导监督客房部的运营，保证客房和公共区域都达到清洁标准，以及所有团队成员能够提供高标准的对客服务。·        为部门团队成员的发展，制订并设计培训项目、计划和方法。·        检查部门培训项目的进展，并且在需要的情况下对培训计划进行修正。·        平衡团队成员的工作安排，维持和控制工资成本与人员预算。·        时常对部门团队成员的表现进行评估。·        与遇到问题的团队成员进行交谈倾听，帮助解决或缓解问题。·        对空房间和住客房进行常规检查，以确保房间达到高标准的清洁。·        常规巡视酒店楼层、酒店后区、办公室、公共区域，确保高标准的清洁和维护。·        监督洗衣房日常营运，包括客人洗衣服务、制服服务、布草洗涤、成本控制等。·        每天主持经理和主管的会议，告知当天预抵的VIP的相关信息、客人的意见投诉和其它特殊任务的安排等。·        开展定期客房部沟通会议，听取团队成员意见以更改完善管理办法，与团队成员分享酒店发生的需要特别注意的信息。·        参加酒店组织的相关会议，发表与酒店发展相关的建设性意见，也保证管理层信息的及时传达给团队成员。·        和工程部保持高效沟通进行客房维护保养，使房间一直处于良好的状态。·        与前厅部协调配合，关闭需要维修和深度清洁的房间，并保证在最短时间恢复出售。·        向营运总监提出并制定年度的制服及客房部固定营运资产的预算方案。·        确保对采购物品的数量和收货物品的质量进行检查，部门的费用在酒店预算可控范围内。·        与供应商或外界领域顾问接触，以保证掌握新的清洗产品、材料和设备的信息掌握。·        坚持酒店安全制度、紧急情况处理规定和程序。·        执行任何管理层委派的其它工作。·        如有必要，酒店管理层有权更改或补充该职位描述。 下级(如有)               行政副管家               公共区域经理               洗衣房经理               秘书-客房部 我们寻找什么样的人才?希尔顿行政管家始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:·        责任心强，真诚待客。·        能够完成或超越日常职责。·        有效清晰交流。·        能够适当调整工作风格和规范。·        积极聆听、多方位思考。·        良好写作和口头表达能力。·        较强的领导和人员管理技能，附加培训技能。·        以客户为导向，并能够自信地建立和超过服务标准。·        较强的的人际处理能力并关注细节。·        具有良好的关于管家部楼层专业知识，PA和洗衣房运作的基本知识。·        良好的英语水平是渴望的。·        至少两年的行政副管家经验。   服务于希尔顿将会如何？ 希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖 –让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们的惊人的团队成员的是希尔顿的核心所在！

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、大专毕业学历或同等以上。2、有5年以上同星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。6、接收安朴酒管集团国内业务内部调动。请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、有同星级客房管理工作经验。2、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。3、掌握熟悉客房管理、服务流程和质量标准。4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

· To assist the Executive Housekeeper led the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.协助行政管家根据酒店的目标，带领客房部制定和实施部门目标。· Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.监督清洁、维护等客房部日常运营，同时确保与部门制度、程序、标准和客人满意度相符。· Inspect all responsible areas daily and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply.每日检查所有责任区域并采取改进措施，以达到品牌标准对清洁、维护和供应方面的要求。· Coordinate Housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.与前台、工程、市场销售和餐饮部协调日常工作，确保所有客房和公共区域都能及时有效地保持清洁和维护。· Make recommendations to management on equipment, work methods, supplies and decorations.给予有关设备、工作方法、运营品及装饰的合理建议。· Keep abreast of all new equipment and cleaning products and evaluate their quality。熟悉新设备和清洁产品，对其质量进行评估。· Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.参与并安排酒店为特殊活动和节日而进行的装饰。· Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。· Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.选择、培训、发展、安排和管理直接和间接下属的绩效表现，以确保客房部的有效运营。· Identifies training needs, check training plan of all Housekeeping sub-departments and follow-up to ensure compliance and efficiency of training activities.确认培训需求，检查各分部门的培训计划，并跟踪培训进展以及确认培训效果。· Drafts and evaluate work flows to improve and optimize organization.对工作流程进行制定和评估以达到优化提升的目的。· Management and responsible for FF&E inventory and preservation.对酒店固定资产盘点和保养进行管理并负责。· Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。· Deputizes for the Executive Housekeeper when required.在需要时代理履行行政管家的职责。

1.Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.和同事保持有影响力的关系，致力于酒店的凝聚力和团队精神的建设。2.Performs any additional duties as directed by the General Manager.执行总经理指示的其它职责。3.Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and to the General Manager.与客房领域的趋势保持一致，并向总经理提出合理的建议和推荐。4.Is fully conversant with all health and safety, fire and emergency procedures.相当熟悉所有的健康，安全，火和突发事件的处理程序。5.Maintains a high standard of personal hygiene, dress, uniform and body language.保持高标准的个人卫生，衣服，制服和手势语。6.Is polite and professional in any situation where the image or reputation of the hotel is represented.酒店的形象和制度中有提到的， 在任何情况下都有礼貌和表现得专业，7.Interacts with guests actively soliciting their feedback.与客人积极的互动并认真听取他们的反馈。8.Attends meetings and training as required by the General Manager.根据总经理的要求参加会议及培训。9.Ensures that all activities are carried out honestly, ethically, and within the parameters of local law. Observe the Labor Law.确保所有行为遵守本地法规，表现诚实及有道德性。遵守劳动法有关规定。

This position is concerned with assistance to Executive Housekeeper in Supervision of the Housekeeping Department and maintenance of the best environment of in and outside the hotel rooms, restaurants/bars, banquet rooms and public areas, etc. He will train housekeeping personnel and assume responsibilities of Executive Housekeeper in his/her absence.负责客房部和客房内外、餐厅、包房和所有公共区域的卫生检查工作，负责客房部的培训以及行政管家不在时承担行政管家的责任。  To recommend new purchases to the Executive Housekeeper to coordinate with the purchasing agent. 向行政管家提出新的采购计划，并与采购部门协调联系。To check equipment and recommend new purchases. 检查设备并且提出新的采购计划。To take inventory of guest amenities.盘点并记录客房用品库存量。 To patrol and inspect rooms, restaurants, bars, banquet rooms, staff locker rooms, offices and other public area etc. several times a day to maintain cleanliness. If any defects problems found, request Engineering Department to repair or recommend rooms which should be taken out of order in coordination with Executive Housekeeper.每天巡察几次客房、餐厅、酒吧、宴会厅、员工更衣室、办公室、公共区域等确保其清洁度。如果发现有任何问题，立即要求工程部进行修理或与行政管家联系推荐以供维修改造的房间。To inspect and maintain good working condition of cleaning appliances in coordination with Engineering Department.与工程部密切配合，检查确保清洁用具的正常使用与维护。To plan cleaning schedule of all relevant area and execute cleaning jobs, waxing, carpet   shampoo, polishing metals and cleaning windows etc. according to the plan.制订定期清理酒店内外所有相关区域的计划，并且按照计划进行清理工作，如为地板打蜡、为金属器具打光、清洁窗户等。To supervise Laundry Department to keep linens and uniform of each department in the   best condition.监督洗衣房为各个部门准备最佳状态的布草和工服。To supervise contract cleaners in charge of cleaning outside windows, and curtain walls.   监督清洗酒店外墙及幕墙的清洗的工作。            To coordinate and follow up repairs and trouble reports. 整理及制订维修报表。To maintain proper stock of guest service items such as extra bed, baby crib, flower vase   and hair dryer etc. for immediate service when requested by the room guest and who record in and out to inventory. 建立一个客房用品库存量: 像加床、婴儿床、花瓶、吹风机等，以便提供快速的服务并准备领取和返还的记录。To handle baby-sitting service.  帮助解决托婴服务To revise dispatching of room attendants on occasion of sudden rush or heavy late check out. 及时调整突发情况时服务员的工作安排情况，如在散客很多或较多延迟退房时。To inspect turn down service.  检查开夜床服务。To handle lost and found during evening hours. 处理中班Lost and Found 事宜。To prepare schedule and assign work to midnight shift. 为夜班员工制定工作计划并分配任务。To investigate complaints, to take corrective measures and to exchange information with Housekeeping Departments of major competitive.调查客人的投诉和采取相应措施去补救。与主要竞争酒店的客房部交流信息。To suggest the better product whenever comes up.  关注任何新事物，随时改善酒店产品。To record special happening and refer to the Executive Housekeeper for his / her information. 记录下发生的特殊事件并且汇报给行政管家。To do special assignment designated by the Executive Housekeeper.完成行政管家指定的特殊的工作。To coordinate with Executive Housekeeper to hire and train new employees and                                  supervise other housekeeping personnel through completing Housekeeping knowledge training  for the smooth operation of the Housekeeping Department.为了确保部门的平稳运行,协助配合行政管家雇佣及培训新员工，要了解本部门员工及掌握本部门的人事状况。To revise daily work schedule and control days off and vacation, according to latest occupancy. 根据最新客房出租率，更改工作班次表及安排休假与加班  。                          To coordinate with the Front Office to ascertain rooms are available through hourly and daily information and when requested by the Front Office coordinates cleaning rooms for other purpose like office.与前厅部经常联系提供每时和每日的信息，确保客房的可用性，并且要按照具体要求。例如将房间改成办公室。To record all the extra work performed by housekeeping personnel and to prepare   overtime requisition according to the situation required.记录下客房部员工的加班情况，根据情况需要填写加班申请表。To evaluate staff constantly according to his / her daily performances. 根据员工的表现经常为员工做评估。To dispatch room attendants and floor supervisors to assigned floors 给指定楼层分配客房服务员和楼层主管。To prepare attendance records. 准备考勤记录。To assume responsibilities of Executive Housekeeper in his/her absence. 当行政管家不在时，行使行政管家的权利。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述。

Job Responsibilities岗位职责· Provide a professional, advisory and executive support service to the Director of Rooms to assist in meeting the strategic goals of the establishment.向房务总监提供专业咨询和相关帮助，以及协助完成其战略目标。· Perform any duties assigned by the Management deemed necessary.执行任何管理层委托的工作。· Implement and maintain training systems to ensure that colleagues have the necessary framework and skills to perform their job efficiently and effectively.实现和维持培训体系，确保同事有必要的培训框架和技能以让其工作更高效。· Attend promptly to all guest complaints and requests. Complete and update annually Standards and Procedures for the Housekeeping Department.  Ensure all of them are in line with the brand standard and quality assurance standard.对所有客人投诉和要求及时作出回应，完成并且更新客房部标准程序制度，确保所有的工作都符合品牌的标准和质量保证要求。· Adhere to hotel brand standards.坚持酒店品牌标准。· Maintain a high level of product and service knowledge in order to explain and sell service and facilities to guests.保持产品服务高标准，以便向客人解释并销售服务及设施。Qualifications 资格要求·Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的大专学历或专业证书。·5 years experience in Housekeeping Management or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有5年客房管理经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

工作内容：1.及时关注每天到达和离店的客人信息，与客人建立良好的关系，收集和更新客人的个人信息、喜好、习惯和爱好；2.陪同经理一起迎接贵宾，做好欢迎礼仪和行李服务，为宾客准备欢迎茶点和服务；3.跟进套房内的餐饮服务，确保订单得到相关部门的跟进并准时送达，并做好房间用餐服务回收及清洁；4.做好套房内的用品用具的清理维护，房间设备的使用检查；5.负责洗衣、水果、鲜花、报纸等送达；6.为宾客提供24小时的私人管家服务。岗位要求：1.英语及国语流利；具有良好的沟通技巧；2.形象气质佳；3.有国际品牌五星级酒店/福布斯星级酒店相关工作经验者优先考虑；4.可接受轮班及通宵班工作。

Manage the Daily Housekeeping Department Operations管理客房部日常的运营 ·           Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.根据酒店的目标，带领客房部制定和实施部门目标。·           Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.监督清洁、维护等客房部日常运营，同时确保与部门制度、程序、标准和客人满意度相符。·           Inspect all responsible areas on regular basis and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply.定期检查所有责任区域并采取改进措施，以达到品牌标准对清洁、维护和供应方面的要求。·         Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed.参与每周的视察确保各项设施的运行条件符合定期维护计划，并管理好固定资产。·           Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.与前台、工程、市场销售和餐饮部协调日常工作，确保所有客房和公共区域都能及时有效地保持清洁和维护。·           Manage operating equipment inventory such as linen inventory, guest supplies and cleaning supplies, and order supplies as necessary to meet quality standards and hotel business needs.管理布草、客用品及清洁品在内等运营物资的库存及使用，及时进行适当采购，以确保达到质量标准和运营需求。·           Coordinate and review contracts, including plants rental, window cleaning, public area cleaning, marble manganese, pest control, room cleaning, flowers and decoration, outsource laundry, and ensure compliance by both parties.整理并审核包括绿植租摆、外窗清洁、公区清洁、理石保养、虫控消杀、客房清洁、花卉装饰及布草外洗在内的所有合同，确保供需双方达成一致。·           Participate in all refurbish and renovation projects planning, execution and final set up including defect lists.参与包括缺陷清单在内的所有翻新和改造项目的计划、执行和最终确认。·         Make recommendations to management on equipment, work methods, supplies and decorations.给予有关设备、工作方法、运营品及装饰的合理建议。·           Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.熟悉新设备和清洁产品，对其质量进行评估，了解当地竞争情况和行业趋势。·           Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.参与并安排酒店为特殊活动和节日而进行的装饰。·           Manage the performance of the outsourced florist to meet high quality standards and business needs.管理外包花房的表现，以达到质量标准和经营需求。·         Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。·         Verifies that all information requested by the local police authorities are adhered to and prepared accurately.确保由当地执法部门所要求的全部事项都被严格遵守并实行。·         Maintains ‘Safe Food & Hygiene Standards’ are implemented within Housekeeping at 100%.确保《食品安全与卫生标准》被百分之百的执行。·         Maintains information security standards compliance of Housekeeping at 100%.确保所有信息安全标准都被百分之百的执行。·         Perform other related duties & special projects as assigned by the supervisor.随时执行上级分配的其他相关任务或特殊项目。·         The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述。 Provide Guest’ Experiences that Exceed Guests’ Expectations为客人带来超越期待的入住体验 ·         Sets short term and long term measurable objectives to continually improve service levels.为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。·         Leads the Housekeeping team to personalize the guest stay experience.带领客房部团队为客人提供个性化的入住体验。·         Collects guests’ preferences and submit to Front Office, and ensure the needs and preferences will be met during current stay and future stays.收集客人喜好并通知前厅部记录留档，并确保这些需求和喜好在客人本次及将来入住时会被一直满足。·         Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention.系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注。·         Liaison between Housekeeping departments and rest of hotel effective for guest experience.在客房部与酒店其他部门之间有效的沟通来提高宾客体验。·         Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.确保部门人员熟悉使用客房室内设施以便帮助客人。·         Full utilization of hotel systems to embrace guest experience.充分利用各类酒店管理系统以提高宾客体验。·         Accuracy in link of reservations requirement to room allocation/guest needs.根据预订信息准确地为客人安排房间及满足合理需求。·         Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment.寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。·         Provide a level of safety and security for all guests and visitors.为所有客人和访客提供安全保障。·         Focuses on the stay experience for LCAH members.致力于提升雅高乐雅会会员的入住体验。 Management and Leadership of the Housekeeping Team管理和领导客房团队 ·           Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.选择、培训、发展、安排和管理直接和间接下属的绩效表现，以确保客房部的有效运营。·         Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。·         Provides guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to colleague satisfaction.指引并激励客房部团队，与团队建立实时的沟通，并且对人才满意度负责。·         Conduct and chair regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.召开并主持定期部门例会，并就部门整体工作做出回顾、管控、修改以提高工作成果，同时在例会上解释新的政策和方向。·         Supports the Housekeeping team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保客房部保持始终如一的服务质量。·         Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。·         Recruit, induct and train a Housekeeping team who are competent and confident to exceed guest expectations.招聘、任命和培训出一个可胜任且有信心超越客人期待的客房部团队。·         Use the performance review process on regular basis to identify and develop talent for growth management performance issues, using coaching styles.以辅导的方式和定期绩效评估相结合，以达到认知和发展人才的目的。·         Identifies training needs, approve training plan of all Housekeeping sub-departments and follow-up to ensure compliance and efficiency of training activities.确认培训需求，批准各分部门的培训计划，并跟踪培训进展以及确认培训效果。·         Prepares the annual budget and manning guide and manage the Housekeeping Department within budgetary guidelines.根据预算指导准备客房部年度收入/费用及人员预算。·         Drafts and evaluate work flows to improve and optimize organization.对工作流程进行制定和评估以达到优化提升的目的。·         Ensures clear communication within departments.确保部门内的沟通顺畅。·         Carry out disciplinary actions in line with hotel procedures.按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Housekeeping Leadership Team参与酒店管理 ·         Involvement in budget preparations and responsible for profit & loss.参与预算的制订，并对部门损益负责。·         Management and responsible for FF&E budgeting, inventory and preservation.对酒店固定资产预算、盘点和保养进行管理并负责。·         Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。·         Initiate action to correct a hazardous situation and notify ERT of potential dangers.在发现安全隐患时采取行动并通知危机处置团队。·         Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering. Conducts and participates in monthly communication meetings.向各部门传达涉及客房部的事务，尤其是与前台沟通确认房态准确性，以及与工程部保持密切联系。组织并参与月度沟通会议。·         Involvement in settle guest concerns/complaints toward to Housekeeping operation whenever is required.随时参与解决客人针对客房部运营的反馈或投诉。·         Participate in hotel’s Manager on Duty program.参与酒店的行政值班。·         Deputizes for the Director of Rooms when required.在需要时代理履行房务总监的职责。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 ·         Cleanliness and presence of guestrooms and public area.确保客房及所有公共区域的清洁和状态。·         Accuracy in labor and cost control确保人工成本及费用成本。·         Management of equipment proper use and maintenance.确保设备的正确使用和保养。·         Management of hygiene policy.保证卫生安全。·         Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.确保提供给同事们一个没有歧视、骚扰和危险的工作环境。Knowledge and Experience知识和经验 ·         Diploma or Degree preferably in hospitality or related field酒店管理或相关专业的本科或专科学历·         Minimum three (3) years relevant experience in a Housekeeping managerial position in a renown international hotel brand在知名国际酒店内从事至少三年客房部管理岗位的经验·         PMS and Office software knowledge熟悉并掌握Opera酒店管理系统和各类办公软件·         Excellent oral and written skills in Mandarin and English优秀的中英文听说读写能力·         Outstanding knowledge with the technical skill and product in Housekeeping在客房部相关技术与产品方面的杰出知识

Monitors Housekeeping personnel to ensure guests receive prompt and courteous service监督客房部工作人员，确保客人得到及时和礼貌的服务。Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。Follows up on progress of agenda items covered in regular meetings对日常会议上讨论的议程事项的进展程度进行跟进。Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。Ensures that consumption of guest supplies is under control确保客用品的消耗得到控制。Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。Works with Superior Director of Finance in the preparation and management of the Department’s budget.与上级领导和财务总监一起编制和管理部门预算。Good writing skills具有良好写作技能Proficient in the use of Microsoft Office熟练使用微软办公软件Problem solving, reasoning, motivating, organizational and training abilities具有解决问题，推理，号召，组织和培训能力Strong Leadership skills in managing teams在管理队伍中有很强的领导技能Diploma in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的大专学历。

1. Managing Housekeeping Operations and Budgets.   管理客房部日常运作和目标。2. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.  检查所有员工的对客服务以及日常运作中的需求和成本控制。3. Provides feedback to individuals based on observation of service behavior.   准备所有岗位的员工对客服务礼仪。4. Ensures guestrooms, public space and associate areas are cleaned and maintained according to operating standards.   确保客房，公共区域和员工区域干净整洁，日常维掮护中达到运作标准。5. Ensures that all associates have the proper supplies and equipment.   确保所有员工都有足够了的物品和设备使用。6. Inventories stock to ensure adequate supplies.     定期盘点物资。7. Ensuring Exceptional Customer Service.    确保卓越的客户服务。8. Strives to improve service.   努力提高服务标准。9. Handles guest problems and complaints effectively.   高效的解决客人的问题和投诉。10. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.   与前台保持良好的沟通确保客房状态及时更新。

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、本科毕业学历或同等以上。2、有3年以上同星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

1、10年以上星级酒店房务管理工作经验；2、职业化素养强，具有很强的服务意识和标准化管理意识；3、对公司品牌有很强的认知度，有加入企业的自豪感；4、本科以上学历，酒店或旅游管理相关专业。

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、本科毕业学历或同等以上。2、有5年以上同星级客房管理工作经验。3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。To establish the skills analysis manual for all the team member in Housekeeping Department.亲自为本部门的所有员工制定职业技能分析。To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。To establish standard of cleanliness for all the area under his / her control.确保所有区域都达到了清洁标准。To institute working rules and practices to meet these standard.建立一系列工作标准并且使员工达到标准要求。To establish training program, methods and procedures for development of employees.为员工制订设计培训计划、方法及步骤。With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。To balance team member working schedule to meet peak and slack periods and maintain a close payroll control.平衡协调淡旺季的员工工作安排，维持控制工资成本。岗位要求1.Fluent spoken English is desirable.英语口语流利。2.Five to seven years housekeeping department experience in possessing overall aspect   in both cleaning and service, well verse in every individual duties.五至七年的相关工作经验。3.Three years as assistant housekeeper is necessary.至少三年的行政副管家经验。

岗位职责1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6.组织编制部门工作程序及工作考评。岗位要求1.大专及以上学历。2.有1年以上同星级客房管理工作经验。3.熟悉客房部专业知识、熟悉客房管理、服务流程和质量标准。4.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。5.较好的英语听说能力。

1.监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。2.监管洗衣房的工作。3.制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。4.定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。5.向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。6.在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。7.执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。8.对外来承包商进行监督，以确保合同合规。

岗位职责1、有酒店行政管家工作经验。保洁服务：统筹公区卫生清洁, 包括室外日常清洁, 垃圾清运，外墙外窗清洗, 石材养护；统筹室内保洁服务，包括地面、卫生间、厨房、家具、家电等的表面清洁；洗涤服务；年度大清洁工作。２、环境维护：统筹负责社区环境绿化管理工作，保证社区环境绿化、卫生清洁达到标准，规划协调观赏植物摆放及虫控等项目。３、布草服务：统筹安排社区所有布草的收发及洗涤工作；安排工服、工鞋及必要配件的下单采购、收发和洗涤。４、空置房管理：牵头运行保障团队对房屋进行检查、清点、维修、验收，在住户入住、换房、退房等不同阶段，掌握房屋状态。5、在公司整体制度框架下，组织制定、完善本部门的相关制度、工作流程和作业指导书并落地实施；组织重要档案资料的填报、分析及归档。6、制定本部门经营预算，统计分析本部门经营数据，达成经营目标。7、负责本部门团队管理和日常管理，培训指导部门员工，培养后备人才。

岗位职责1、按规定服务程序与标准向贵宾提供最佳的服务。2、掌握实时房态，掌握行政楼层以及VIP宾客的情况及必要的信息，做好服务准备。3、与前厅部、餐饮部、工程部、财务协调工作，为贵宾提供第一流的服务。4、掌握预抵贵宾的姓名、人数和特殊要求，检查预抵贵宾的房间。5、检查VIP的房间，对住店生病的宾客或残疾人予以慰问，关照并协调有关部门予以特殊服务。6、及时有效地解决宾客投诉，每日拜访不同类型宾客，征求宾客意见做好记录。岗位要求1、全日制大专学历。2、有3年以上客房工作经验。3、熟悉酒店专业知识，可合理的为宾客解决问题。4、身体健康，相貌端正，举止大方。5、参加过相关专业培训。

岗位职责1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。6、组织编制部门工作程序及工作考评。岗位要求1、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。2、掌握熟悉客房管理、服务流程和质量标准。3、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。