1.KEY RESPONSIBILITIES 主要职责
Under the general guidance of the General Manager, or delegate, within the limits of established Barony Hotels Group and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations.
服从总经理或其授权人的全面指示,在君廷集团和当地酒店的政策和程序范围内,负责和监管前厅部、客房、洗衣房的有效正常运行。
2.ESSENTIAL DUTIES AND RESPONSIBILITIES (Key Activities of the Role)
本职工作(职务的主要工作)
Supervises the overall activities of Front Office, Housekeeping and Laundry operations
监管前厅、客房和洗衣房的整体运作。
Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
管理这些运营部门的员工确保客人得到快捷,热情周到的服务和重视。
Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
确保酒店设施设备干净整洁和正常的维修保养并保持酒店形象标准。
Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security
协调房务部内部部门之间相关信息的交流,领导和其他部门的沟通特别是工程部和安保部。
Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition
确保相关的前线员工熟悉并给予回头客及其他贵宾特别关注。
Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
与部门经理和总经理共同协商以便提高和改善酒店生意。
Schedules and regularly conducts routine inspections of areas under control
对所属区域计划和定期进行例行巡查。
Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
确保所有房务部门员工有良好的仪容仪表,个人卫生和行为举止。
Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
举行整个部门月会包括回顾流程、总结运作和特别案列等详细信息。
Promotes Inter-hotel sales and in-house facilities
推广酒店和酒店设施的销售。
Monitors and controls the inventories for operating equipment and supplies
监查和控制相关设备和用品的库存。
Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
保持和总经理,行政委员会的紧密沟通和汇报有关信息。
Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
控制和监察房务部门的成本花费,利润、业绩和预算的比较。
Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive.
与人力资源部合作确保部门运营人员有效产出。
Prepares the Rooms Division budget, participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programs.
制定房务部门的预算,参与酒店一些策略计划,市场分析和其他工作目标。
3. JOB REQUIREMENT 任职要求
5 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
最好拥有在相似规模酒店 5 年以上房务工作经验,包括的管理经验或培训经验。
Knowledge of hotel products and service and excellent communication skill
酒店产品和服务知识和良好的沟通技巧