1.KEY RESPONSIBILITIES 主要职责
Under the general guidance of the General Manager, or delegate, within the limits of established Barony Hotels Group and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations.
2.ESSENTIAL DUTIES AND RESPONSIBILITIES (Key Activities of the Role)
Supervises the overall activities of Front Office, Housekeeping and Laundry operations
Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security
Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition
Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
Schedules and regularly conducts routine inspections of areas under control
Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
Promotes Inter-hotel sales and in-house facilities
Monitors and controls the inventories for operating equipment and supplies
Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive.
Prepares the Rooms Division budget, participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programs.
3. JOB REQUIREMENT 任职要求
5 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
最好拥有在相似规模酒店 5 年以上房务工作经验，包括的管理经验或培训经验。
Knowledge of hotel products and service and excellent communication skill