• 前台接待 FD Agent

• 重庆丽晶酒店
• 2020-11-27 15:52:49

1.Greets guests and processes hotel registration.问候宾客为其办理登记2.Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times. 与宾客建立良好关系，能识别常客并达到和超越宾客期望3.Ensure all guest account details are correct and accurate. 确保宾客的账目的准确性4.Responds to customer inquiries for information. 反馈宾客的问询

• Guest Relations 宾客关系专员 - Village

• Club Med
  最佳雇主

  最佳雇主
• 2020-11-27 09:48:59

1. 协助客人到达和离开（入住和退房）的相应手续办理2. 电话转接3. 管理现金流动4. 促进销售（入住、餐饮、床位&早餐）5. 组织和参与为说中文的客人举行各种活动6. 翻译文件和通知7. 现场翻译（村内说明会、秀或其它活动的推介…)职位要求：1. 愿意每周工作6天2. 持有旅游相关专业文凭者优先3. 须具有工作经验4. 相关软件应用5. 需掌握英语和普通话，掌握其它外语者更佳（法语、日语等）【G.O福利】：双人住宿；一日三餐国际自助餐厅；吧台饮料畅饮；度假村内所有娱乐活动及场地设施免费使用；机场接送服务；工作满一年往返度假村和住址机票；完善的工作意外伤害保险及社会保险；国际化G.O团队；拥有登台演出的机会；每年轮换海外及大中华区度假村工作机会；Club Med海外度假村免费房间；快速晋升通道。

• Guest Relations Agent 前台接待员

• 重庆尼依格罗酒店
• 2020-11-27 16:06:48

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5.熟练总台各项专业业务和技能，搞好对客服务。6.熟练掌握店内外信息，提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度，懂得英语。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正，身体健康。

• 司机 Driver

• 重庆富力凯悦酒店
• 2020-11-27 09:44:08

Sends and picks upguest and hotel employees from/ to airport or any designated place punctually,as assigned by Team Leader.根据领班指派准时接送客人和酒店员工至机场或指定地点。Checks/ inspectsvehicle before starting the shift, reports any unsure condition of the vehicleto the Team Leader for necessary actions.上班前检查车辆，将车辆的任何不确定状况汇报给领班以采取必要的行动。Transports guest’sluggage or hotel goods in an efficient manner.高效地运输客人的行李和酒店货物。Maintains and cleansall vehicles and equipment to maintain a professional image.维护并清洁所有的车辆和设备以保持职业化的形象。Directs guests andvisitors to any of the Hotel’s facilities when necessary.必要时指引客人和访客至饭店设施。Drives any hotelvehicles in a careful and law-abiding manner, ensuring that speed limits arenever exceeded.驾驶任何酒店的车辆，都要依照法规谨慎驾驶，确保不超速行驶。Loads and unloadsguest’s luggage for arriving and departing guests.为到店/离开的客人装卸行李Assists all guestswith luggage storage, ensuring the proper handling, storage, security andprocedures are followed.协助保存客人行李，确保正确的处理、储存及安全程序。Assists inpreventing unauthorized parking in driveway.协助阻止车辆在行车道上乱停乱放。Assists in prevententrance of unauthorised or undesirable persons.协助阻止闲散人员和不受欢迎的人随意进入酒店。Opens Hotel/ cardoors, welcomes and greets guests and visitors when opportunity arises.主动为客人开/关车门，并问候客人。Directs traffic inthe Hotel’s driveway.指挥酒店车道的交通。Assists otherdepartments as requested.需要时协助酒店其他部门。Ensures the safekeeping of all vehicles’ keys.确保所有车辆钥匙的妥善保管。Sends vehicle to thedesignated Service Centre as per the Servicing Schedule.根据保养计划，将车辆送至指定的养护中心。Reports complaintsor problems to Team Leader/ Assistant Manager if no immediate solution can befound.对于不能及时解决的投诉与问题需汇报给领班、副理。Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.随时采取销售员的态度并把握酒店内的销售契机。Ensures a high levelof product knowledge of hotel and local area.确保具备翔实的酒店及当地产品知识。Ensures theAssistant Manager/ Team Leader is kept fully aware of any relevant feedbackfrom either customers or other departments.将客人或其他部门的相关反馈通报给副理、领班。Be knowledgeable andpromotes/ upsells Rooms, Outlets, transportation and other facilities/programmes whenever opportunities arises.理解并利用一切机会推广和促销客房、餐厅、运输服务和其他设施、计划。Complies with allsystems and procedures as laid down by the Rooms Division.遵循房务部的所有系统和程序。Has a thoroughunderstanding of all the services offered by the Hotel.对酒店所提供的服务有全面的了解。Reads all memosconcerning the Transportation.阅读有关运输部的所有通知。Accurately maintainsand updates the Vehicle Servicing and Maintenance Record Book.正确记录和更新车辆保养和维修记录。

• 前台接待（外派苏州、昆明））

• 重庆红璞公寓管理有限公司
• 2020-11-27 16:08:01

1、协助前台领班好日常工作；2、检查、督促员工严格遵循各项服务程序和标准，为客人提供优质服务；3、认真处理客人的投诉，尽最大努力满足顾客需求；4、确保入住登记符合有关规定；5、检查邮件、留言，确保其发送、存放、记录准确无误；6、检查，准确控制房间状态。补充说明1、高中或以上学历,年龄20岁以上，形象好气质佳；2、熟悉酒店前台操作流程；3、具有酒店前台工作经验优先录用。4、可接受外派苏州、昆明店

• 前厅接待

• 重庆红璞公寓管理有限公司
• 2020-11-27 16:08:01

工作内容：      1、受理电话、传真、互联网等不同形式的客房预定，将订房资料录入电脑并传达给相关部门和岗位；　　2、处理销售部或其他部门发来的预定单；　　3、及时按工作标准及程序进行预定变更，取消等数据处理；　　4、检查、核实当日及次日抵达酒店的预定信息，做好预定准备工作；　　5、为客人办理入住登记手续，安排房间，尽可能满足客人的合理需求；　　6、为客人办理换房、加床续住等手续；　　7、负责保管、制作和发放客房钥匙卡；　　8、按规定填写、录入并统计入住散客及团队登记单；　　9、保持前台清洁整齐，检查所需表格、文具和宣传品是否齐全，并报告前台领班；　　10、认真核对上一个班次输入电脑的客人资料，及时准确的输入当班的客人资料；　　11、按规定登记、录入和发送境外客人户籍资料；　　12、认真细致做好交接班工作，保证工作的延续性；　　13、协助前台收银员为客人做好结帐工作；　　14、完成领导交办的其他工作任务。岗位要求：女：158以上，男：172以上，仪表较好，沟通表能力较好，口齿清楚，音质优美，待人热情，工作负责，能适应夜班，欢迎实习生

• 前台接待

• 重庆两江新区瑞尔酒店管理有限公司
• 2020-11-27 13:40:30

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5.熟练总台各项专业业务和技能，搞好对客服务。6.熟练掌握店内外信息，提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.高中以上文化程度，懂得英语。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正，身体健康。

• 礼宾员

• 重庆澳维酒店有限责任公司
• 2020-11-27 13:39:06

岗位职责1. 为来往酒店的宾客提供开车门、护顶、及开门服务。2. 问候来住宾客。3. 协助宾客提拿行李。4. 为有需要的宾客提供租车服务，联系车辆。5. 保持大门口整洁畅通，及大门口的安全。6. 妥善回答宾客的问询，并提供恰当的服务。岗位要求1.限男性，身高1.70cm以上。2.大专学历以上，具有1年以上从事前厅服务工作经历优先。3.工作认真、作风细致、吃苦耐劳、反应灵活。4.能进行英语日常会话，开展对客服务。*月休10天，每日工作12小时

• 资深前台接待/前台接待Senior/Front Desk GSA

• 重庆万驰酒店管理有限公司富力艾美酒店分公司
• 2020-11-27 17:00:56

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5.熟练前台各项专业业务和技能，搞好对客服务。6.熟练掌握店内外信息，提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.良好的英语交流能力。2.熟悉Opera系统3.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。4.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。5.相貌端正，身体健康。

• OTS Clerk 总机接线员

• 重庆卓泰酒店管理有限公司雅诗特酒店
• 2020-11-27 14:30:46

1、直接向一键式服务经理汇报工作,一键式服务文员在当班时要直接对每日操作的话务台负责。从较广的角度来说,一键式服务文员代表的是”重庆雅诗特酒店的声音”,而且在大多数时间是外界同饭店联系的第一个场所。你要使给重庆雅诗特酒店打电话的客人对饭店形成友好,热情和高效率的良好印象.2、键式服务文员在当班时对所有有关的话务台操作和客人留言的分送点核负责。在协助预订方面负有一定的责任。要有序而正确地,及时地和始终如一的高质量履行职责和任务。一键式服务文员也要确保通过个人的独特的表达方式,电话礼仪，有效的工作操作和对客服务的高标准，为客人对重庆雅诗特酒店留下真诚，友好，高标准的良好的第一印象3、确保客人得到了所要求的高效率的一键式服务.4、确保对所有客人的问询,要求给予专业的帮助,还有热情友好的态度.5、负责将发生的事情的相关信息记录在交班本上，以便知会其他班次的员工，并进行很好的跟进.

• Bellman 行李员

• 重庆卓泰酒店管理有限公司雅诗特酒店
• 2020-11-27 14:30:46

·        <Reportingdirectly to the bell captain, the Bellboy is directly responsible for the dayto day operations of the Concierge whilst on duty.  On a broader scale the Belboy is to ensurethat all of Athestel's guests and visitors are greeted,attended to and assisted with a level of service that is professional, friendlyand genuine.The Bellboy is also to ensure that guests and visitors are made tofeel comfortable and welcome and "at home" on arriving and departingthe Hotel><直接向行李生领班汇报工作。在当班期间，行李生要负责行李部日常工作的操作进行。从更广的角度讲，行李生要向所有雅诗特酒店的客人和来访者问候，给予关注和提供友好迅捷的专业的服务。行李生还要使所有抵达、预离的客人和来访者受到热情的欢迎，要使他们有宾至如归的感觉>·        <TheBellboy is responsible and accountable for all operations in relation to theBellboy whilst on duty.  All duties and tasksperformed are to be procedurally correct, timely and of a consistently highquality.  The Bellboy must also ensurethat through personal presentation, effective and efficient work practices andguest service standards, that the guests' "first" and "last"impressions of the Hotel are lasting ones of genuine warmth and friendlinessand of high standards><在当班期间，行李生要负责履行所有的行李生的本职工作。要按照工作程序高效率的正确、及时地履行工作职责。行李员要确保通过个人的表达、高效率的工作表现和良好的服务标准给客人留下酒店服务质量高、诚恳热情、友好的第一和最后印象.>·        < Responsible for welcoming of guests andescorting them to their Rooms where necessary, in a professional friendly andgenuine manner.><负责以专业的方式，礼貌友好地迎接和陪同客人到他们的房间.>·        < Responsiblefor the timely and careful delivery and collection of guest luggage andbelongings to and from Guest Rooms, cars and Reception.><负责及时和仔细地从客人的房间，乘座的车中以及接待处收发客人的行李和物品.>·        < Responsibleand accountable for the loading and unloading of guest luggage from guest carsand directing guests to the car parking facilities available to guests andvisitors of Sofitel Forebase Chongqing.><负责为客人从乘座的车中装卸行李，并且为饭店客人和来访者指引停车场.>·        < To ensureguest luggage and belongings are stored in a secure, methodical way at alltimes ><要确保客人的行李和物品始终保存以安全和系统的方式被存放.>·        < Providesgeneral information to customers and guests in a good and helpful manner ><使用礼貌友好的态度向客人和客户提供日常信息>·        <Responsible for the correct and accurate preparation of weather messages asrequired ><负责按要求准确地准备有关天气预报的信息发布.>·        < Responsiblefor the timely and efficient delivery of newspapers to guests as required,ensuring the highest standard of presentation at all times.><负责按照客人的要求及时地分发报纸，要始终保持高质量的服务标准>·        < Responsiblefor ensuring all deliveries to rooms, arrivals and departures are properlyrecorded on the Bellboy Control Sheet as required ><负责确保所有客房物品的递送，客人抵店和离店行李的递送要在向关的行李生员工作控制表上准确地进行记录>·        <Responsible for the efficient logging of all cars in and out of the car park onthe Car Parking Control Sheet ><负责在车辆控制表上，记录下车辆的进出情况.>·        <Responsible and accountable for the correct, prompt and efficient handling anddelivery of all guest messages and other items as required to guest rooms ><根据需要，负责及时、准确、高效地处理和分送客人的留言和其它的物品到客人的房间·        < To ensurethat all guest queries, inquiries and requests are attended to in a helpful,professional yet warm and friendly manner ><要确保用礼貌、热情、友好专业的态度对待客人的问询、要求.>·        <Responsible for providing a taxi and limousine service for the guests andvisitors of the hotel ><负责为酒店的客人和来访者提供租车和豪华轿车的服务.>·        < Providethe umbrella service for the guest in a professional manner ><以专业的方式为客人提供雨伞服务>·        <To ensurethat you as the Bellman at Athestel have a comprehensiveknowledge of Chongqing and what is happening within the city at all times, andto ensure that all guest inquiries are met with prompt, informative yetfriendly solutions.><做为雅诗特酒店的行李生要确保对重庆有广泛综合的认识和了解。要知道在重庆市内发生的事情，并且要及时、准确、友好地解答所有客人的询问.>

• 宾客服务中心文员

• 重庆澳维酒店有限责任公司
• 2020-11-27 13:39:06

岗位职责1.为宾客提供专业，友好，高效，热情的电话叫早服务；2.掌握每日抵电宾客名单，特别是重要宾客和回头客，了解他们的特殊要求；3.负责及时准确的将宾客的留言输入系统中；4.确保所有宾客的询问和要求，都得到专业的帮助和热情友好的态度；5.确保所有电话的转接是按专业标准，并且有礼貌；6.熟知酒店所能提供给宾客和来访者的服务和设施；7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.中专及以上学历；2.说话口齿清楚，音质优美，反应敏捷；3.能适应倒班工作。(无夜班)

• 前台接待 Guest Service Agent

• 重庆融汇丽笙酒店
• 2020-11-27 10:07:22

-Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times. 与宾客建立良好关系，能识别常客并达到和超越宾客期望- Greets guests and processes hotel registration. 问候宾客为其办理登记-Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services. 向宾客提供酒店客房、餐饮及其他营业点的活动信息- One year front office experience is preferred 一年以上前厅部工作经验优先- Excellent communication skills  良好沟通技巧- Able to collaborate effectively with other hotel employees and managers  能有效地与酒店同事及经理沟通-Ability to work a flexible schedule 愿意倒班

• 礼宾员 Bell Attendant

• 重庆富力凯悦酒店
• 2020-11-27 09:44:01

Operational营运管理Delivers and picks up guest baggage as assigned by Team Leader.根据领班的安排为客人运送行李。Stores luggage according to standards.根据标准储存行李。Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.为客人提行李时，指引抵店客人到办理入住登记的地方。Directs guests and visitors to any of the Hotel’s facilities.指引客人及来访者到任何酒店的设施。Transports guest’s luggage to their room in an efficient manner.快速将客人的行李送至房间。Maintains and cleans all trolley and equipment at Bell Service to maintain a professional image.保持行李房所有行李车及设施的干净，以保持专业的形象。Escorts guests to their rooms, explaining all in-house and room facilities.陪同客人到房间并解释酒店及客房的设施。Opens and closes car doors for guests whenever the opportunity arises. 主动为上下车的客人开/关车门。Loads and unloads guest’s luggage for arriving and departing guests.为离店及抵达的客人装、卸行李。 Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.协助所有客人的行李存放，确保遵守正确的处理、储存、安全的程序。Hails taxi/ cabs and answers inquiries.为客人呼叫出租车并解答问询。Prevents unauthorised parking in driveway.防止车道上未经许可的车辆停放。Prevents entrance of unauthorised or undesirable persons.阻止闲杂人员进入酒店。Opens doors, welcomes and greets guests and visitors为客人开门，欢迎并问候客人及来访者。Maintains a tidy Lobby by checking the general cleanliness and tidiness of the sitting area and entrance.检查休息区及入口的整洁情况，保持大堂的洁净。Directs traffic in the Hotel’s driveway.在车道上指挥交通。Assists other departments as requested.需要时协助其他部门。Reports complaints or problems to Team Leader/ Assistant Manager – Bell Service if no immediate solution can be found.遇到问题或投诉，如果找不到立即解决的方法，要向行李部的领班/副理汇报。Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.保证具有营销员的态度，并抓住酒店内的一切销售机会。Ensures a high level of product knowledge of hotel and local area.确保对酒店产品和当地情况的高度了解。Ensures a high level of customer service is consistently maintained.确保持续高水平的对客服务。Ensures the Team Leader/ Assistant Manager – Bell Service is kept fully aware of any relevant feedback from either customers or other departments.确保将任何来自客人或其它部门的反馈及时并准确地汇报给行李房领班/副理。Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。Promotes Hyatt Gold Passport programme to potential guests whenever possible.主动向潜在客人推荐金护照计划。Complies with all systems and procedures as laid down by the Rooms Division.遵守房务部制定的所有系统和程序。Handles guest incoming and outgoing mail, faxes and parcel in a timely manner.及时处理收到及发出的信件、传真及包裹。Has a thorough understanding of all the services offered by the Hotel.全面了解酒店提供的所有服务。Reads all memos concerning Bell Service.阅读与行李房有关的所有通知。  General总则Attends and contributes to all Meetings as required. 按要求出席所有会议并作出贡献。Provides courteous and professional service at all times.随时提供礼貌且专业的服务。Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.根据安排参加酒店及部门培训以提高知识和技能。Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Ensures high standards of personal presentation & grooming.确保高标准的个人形象和仪表。Maintains positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的接触。Exercises responsible management and behaviour at all times and positively representing the Hotel and Hyatt International.在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和国际凯悦。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

• 预订部文员

• 重庆解放碑凯悦酒店
• 2020-11-27 09:20:00

§  Compiles and types statistical reports.编辑并打印各类报表§  Makes copies of correspondence or other printed matter.复印来往信件或者打印文件。§  Prepares outgoing mails.准备好即将发出的邮件。§  Types, takes dictation and minutes, drafts letters, files and traces, composes correspondence.打印、记录并制作备忘录，草拟信件，文件归档，书写通信§  Maintains timekeeping records and schedules for the department.按照时间的顺序保存部门的记录和时间计划表。§  Monitors and maintains the proper appearance of the Executive Office.监督并保存办公室的出勤状况。

• 酒店前台

• 重庆解放碑凯悦酒店
• 2020-11-27 09:19:55

Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.协调好各种修葺及维护工作以确保酒店财产的正常维护。To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。To promote and secure business for our hotel, special events, promotions, Outlets and other business.积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。To exemplify and instil upon the employee entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.

• 前台接待

• 重庆金陵大饭店
• 2020-11-27 09:16:19

岗位职责1、服从领班安排，按照工作程序与标准做好各项准备工作。2、根据分配房间的原则，为预抵的客人合理分配房间，按规定为客人办理入住、续住、换房、叫醒等相关手续。3、熟悉酒店房价体系，保证最大限度地出售酒店的客房及其他酒店产品。4、为宾客提供需要的信息，并热情、周到、细致的帮助客人解决所有合理要求及各项问题，保证客人的需求信息完整、准确、及时地传递到相关工作点。5、为宾客提供毛巾、冷饮等个性化服务。6、做好交接班工作，仔细查阅交接本上的交接事宜，尚未解决的工作必须跟进。7、保证前台备用金以及发票等财务票据的准确交接，不得出现任何差错。8、随时检查前台设施设备是否运行正常，检查各种单据、用品是否齐全。9、每月底对前台各类报表及营业数据做好统计与存档。10、每日根据前台要求做好各项报表数据统计工作。11、根据工作安排完成前台各区域的卫生工作。12、保证行政酒廊的环境卫生、熟悉餐饮对客服务、掌握设施设备的维护与保养，保证给到宾客一个舒适的休闲环境。13、热情接待每一位到行政酒廊的客人并如实做好记录。14、保证客人的需求信息完整、准确、及时地传递到相关工作点。15、随时检查设施设备是否运行正常，检查各种单据、物品是否齐全。16、按时完成上级交代的其他工作。岗位要求1、大专以上文化程度，懂得英语。2、有责任感。3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4、相貌端正，身体健康。

• 行李员/Bell Man

• 重庆江北希尔顿逸林酒店
• 2020-11-27 09:14:38

1.为顾客提供热情周到的接待，有效率的登记入住，陪同客人到达房间。     Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in and escort to the guest room. 2.为客人提供热情周到的服务，回答客人的问题，提供信息等。        Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner. 3.快速有效的退房手续，确保顾客满意的离开，保证百分之百的满意。     Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay. To guarantee hotel guest 100 % satisfaction.

• 前台接待

  (急)
• 重庆天来酒店管理有限公司
• 2020-11-27 08:42:21

 岗位职责：1、服从前台主管的工作安排，按规定的程序与标准完成接待服务；2、认真做好交接班工作，自己班次未能完成的工作，一定要转交下班完成；3、根据分配房间的原则，为预抵的宾客分配房间，按预订为宾客办理入住、换房、留房等。4、做好VIP及团队的相关准备工作。5、为宾客提供需要的信息，并热情、周到、细致的帮助客人解决问题。6、将资料存档，制作相关报表。7、向散客销售客房的同时推销酒店其他产品。8、完成主管交办的其他工作。任职资格：1、女，形象好，气质佳，年龄18—30岁；2、较强的服务意识，熟练使用电脑办公软件；3、具备良好的协调能力、沟通能力，负有责任心，性格活泼开朗，具有亲和力。工作事间：两班倒，不上夜班！！！

• 礼宾员

• 重庆天来酒店管理有限公司
• 2020-11-27 08:42:13

主要岗位职责：1、提供行李接运服务；2、保障客人行李安全，及时、准确地把客人行李运送到指定地点；3、注意分房员的召唤，主动热情为客人带路，准确敏捷地为客人运送行李；4、引领人住客人进房间，主动介绍饭店及客房设施设备和服务项目；5、主动帮助客人解决问题，耐心回答客人的询问；6、按指定位置站立，密切注意客人动态，随时为客人服务；7、收发并分送报刊、信件及留言。接受应届毕业生、实习生。基本工资+提成，8小时。

• 行李员 Bellman

• 重庆希尔顿酒店
• 2020-11-26 17:02:48

Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately &ldquo;at-home&rdquo; when they arrive. 为顾客提供热情服务，让他们立刻有回家的感觉。Ensures that all guests are greeted at the door. 确保向每一位客人致意。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。Maintains awareness of guest&rsquo;s profile and specific preferences, ensuring that they are acted upon for each reservation.             维护顾客档案和信息，确保有效的预定。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.      确保为会员顾客提供优质专业的服务，劝说顾客加入会员。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewelled.         及时运送客人的行李或者在大厅为他们提供帮助，确保客人及时办理离店。为      客人安排行李运送，欢迎他们再次光临。Handles and stores guests&rsquo; luggage in a safe and secure, organized and systemized way. 安全的，有系统的帮助客人存放行李。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.          确保大厅整洁，必要的时候帮助在大厅为客人提供帮助。确保酒店存储的材料       和信息能供客人使用。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.        掌握希尔顿酒店的基本概况。Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.       了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel        每日收发信息，收取和分发包裹，确保酒店及客人的通信。

• 总机接线员 Hilton Meeting GSA

• 重庆希尔顿酒店
• 2020-11-26 17:02:48

-英语流利，反应敏捷；-适应倒班的工作时间安排；-立志于在酒店行业发展；-有相关工作经验者优先。

• 前台接待

• 重庆希尔顿酒店
• 2020-11-26 17:02:48

    Takes an active role in the team by being  kind, cooperative, helpful and never forgetting the person behind the guest. 积极的工作，友好的为客人提供服务。      Actively takes part in training  where and when required, attending formal training sessions and on the job training to ensure  standards and develop skills and abilities. 积极参加所需的各种培训，提高工作能力。      Contributes to the hotel and team  by sharing new ideas and suggestions for improvements, being innovative and creative to provide  quality service and customer care to team members and guests.  致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。   Checking-in guests in accordance withtheir reservation details, ensuring that the registration card is completed, reservation informationconfirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.登记客人，确保客人信息完整填写并确认，按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。

• 行政楼层接待/资深接待Club Senior GSA/GSA

• 重庆万驰酒店管理有限公司富力艾美酒店分公司
• 2020-11-27 17:01:05

岗位职责1.帮助行政楼层宾客做好入住及退房工作。2.检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间.3.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。4.同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供happy hour服务。5.及时向行政楼层经理报告宾客的投诉。岗位要求1.有同岗位工作经验，或有一定餐饮工格经验。2.能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3.具备与宾客沟通交流技巧和很好的客服意识4.知晓相关酒店财务制度，具有很好的团队协作性和服从性。

• Front Desk/Executive Lounge Team Member 前台\行政酒廊员工

• 重庆嘉发希尔顿逸林酒店
• 2020-11-26 14:57:08

  1.协助行政楼层客人办理入住退房