To oversee all Guest Signature Experiences and Touch Points, supported administratively by the Guest Service Team. To be the facilitator of the Guest Experience and conduit of information within the hotel and to the Management Team.
To pro-actively build relationships，To maintain a presence in key areas of the hotel during times of guest movements, including but not limited to arrival & departure, meal times, special events, and other peak times.
To building up rapport with guest through actively engagement on behalf Park Hyatt Guangzhou. Greeting guest upon check in and guide to guest room, introduce hotel facilities and design concept during rooming as well as room facilities.
Consistently getting in house experience feedback from guest through courtesy call, and follow up accordingly with necessary recovery and share to operational department.
To actively encourage guest to write feedback via booking channels, including Ctrip.com, Hyatt.com. Qunaer and Flggy. To achieve hotel feedback goal.
To invite designed guest to join “Explore Guangzhou” a culture experience activity, accompany guest tour culture and artistic spots within city urban district.
To record guest preference into Opera database thought-out engagement.