To serve as the main point of contact for all guest requests and needs, assist guest efficiently, courteously and professionally in department related matters. Maintain a high standard of service and quality delivery at all times; when answering the phones, information offering, handling guests’ complain, taking in room dinning order. Making reservation, Agent is responsible for answering all calls in order, recording the guests’ request and then pursuing the issue to a resolution; take in room dinning food order as well. The agent must exhibit courteous hospitality at all times and fully own each guest issue. When communicating with the guest, the agent must be well-versed in every area of the hotel including hours of operations of outlets and menus offer by restaurants, hotel product knowledge, local information, local attraction and any other additional information. Most importantly, the agent must follow-up with the guest issue immediately to ensure guest satisfaction. This position is also responsible for answering all internal and external calls that come into PABX room, taking in room dinning order, offering guests’ information inquiry and wake-up call services, etc.
将满足客人的要求和需求作为首要关注点，提供有效帮助，礼貌专业地处理服务中心相关事宜。保持高标准的服务和质量。及时接听电话，提供信息，处理客人投诉，点餐服务,做预订。 始终礼貌待客，认真处理客人问题。 与客人沟通时，员工必须充分了解酒店各个领域，包括营业点经营时间，菜单，酒店产品知识，当地信息，旅游景点等。更重要的是，员工必须及时跟进客人事宜，确保客人满意地。此职位同时负责接听和转接内部及外部来电，提供有效信息，处理叫醒服务。
1. College level education.
2. Has experience is preferred.
3. Verbal facility.
4. Well-modulated voice and good diction.