【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control Additional Notes • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control . Additional Notes • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control Additional Notes • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

职责描述： 1、负责公司酒店项目的业务拓展，完成新项目的寻找与开拓； 2、根据公司发展战略，扩大公司的信息渠道，扩大项目在市场的占有率。积极通过各种渠道收集整理项目信息，安排项目信息整理，跟踪项目，客户回访，挖掘潜在客户资源； 3、负责新项目的SWOT分析与制作； 4、负责开发项目的独立谈判； 5、负责与中介机构的合作关系建立及协议签署； 6、负责组织酒店项目分析会，根据各专业对项目评估结果，完成酒店项目计划书、服务建议书； 7、负责与业主保持良好沟通，关注项目进度，及时反馈跟进。 任职要求： 1. 大专以上学历，有丰富的商务拓展经验； 2、熟悉房地产市场或具备良好的酒店投资人人脉关系，有良好的社会关系、社会资源； 3、有项目独立开发成功经验； 4、良好的沟通、人际交往能力，思路敏捷，敬业负责，吃苦耐劳，富有挑战精神； 5、3年以上开发相关工作经验，能适应出差； 6、此岗位可以异地办公。

岗位职责： 1、督导客房、管家部的员工遵守规章制度，严格按照规定的操作流程和服务标准工作，保证取得优质的工作质量，保证为住客提供具有规范化的优质服务； 2、拟定、上报客房部年度、月度工作计划和工作安排； 3、管理好客房部消耗品，制定房务预算，控制房务采购和支出，做好客房成本核算与成本控制等工作； 4、与各部门做好协调，控制好房态，提高客房的利用率和出租率； 5、负责培训并提升部门员工的综合素质和服务技能，对员工的任免、异动、奖惩等提出建议； 6、按照公司流程，执行各项工作目标和标准程序，安排员工班次，核准考勤表； 7、巡查部门员工的工作情况，检查客房、vip房安全、卫生状况，及时处理好客户的投诉。 任职要求： 1、大专以上学历，酒店管理类相关专业，具五星级以上酒店客房服务和管理5年以上工作经验； 2、熟悉客房部的管理流程、服务标准，熟练掌握计算机操作及酒店运营管理软件系统的使用； 3、具有较强的服务意识和沟通协调能力，善于处理客务关系。

1、具有良好的思想素质和道德品质，组织纪律性强，服务观念好； 2、具有高度的责任心、进取心好敬业奉献精神，热情主动的工作态度； 3、具有较为全面的现代酒店管理知识和房务管理经验，能制定并实施客房销售策略； 4、掌握房务部门运作规律，具有较强的组织领导能力、协调控制能力； 5、良好的社交能力和语言、文字表达能力，能在实际工作中熟练运用英语； 6、性格开朗，身体健康，精力充沛，思维敏捷。

岗位职责 1、全面负责店内的运营管理工作，根据公司要求开展门店的销售、创收、费用控制和基础运维工作； 2、根据门店经营目标，完成门店的销售业绩； 3、采取有效措施完成门店增值服务目标； 4、按照门店费用标准，控制门店运营费用； 5、根据运营的工作规定和服务标准，开展门店的日常管理和基础服务； 6、及时掌握门店的运营状态，联系安排房间维修和保养维护； 7、负责门店内下属人员工作管理； 8、建立、维护良好的公共关系（客户关系、邻里关系、社会关系），及时处理突发事件； 9、每日及时完成门店运营数据的核实工作； 10、定期进行运营状况分析，搜集整理周边市场产品价格销售策略建议（包含二销产品）； 11、处理客户投诉，不断改善门店的管理工作； 12、积极完成上级指派的其他工作 岗位要求 - 对客户服务、质量控制、培训考核、日常经营、内部管理等方面实施服务和管理工作经验。 -有做过中端以上酒店销售经理岗位优先考虑。 - 年轻有活力，有创意 - 形象良好，有良好的沟通技巧

1、监督中厨房、宴会厨房及员工厨房员工的工作，控制所有设施及成本，增加餐饮部的利润。 2、负责所有餐食的准备、烹饪及装饰工作，以达到最高的质量标准。 3、检查存货及成品。 4、检查所有食品的准备情况、 5、清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 6、研究当地餐饮市场，极积开创新菜 岗位要求 1、中技学历,同岗位工作经验5年以上。 2、接受过专业技术训练，达到高级厨师技术水平。 3、有丰富的技术及行政经验，其中在五星级饭店工作不得少于3年以上。 4、懂得成本核算，食物原料及食品营养知识。 5、身体健康，精力充沛。

1.对酒店进行市场定位和可行性分析； 2.全面负责酒店的市场运作和管理； 3.参与酒店整体策划，健全酒店各项制度，完善酒店运营管理； 4.推动酒店销售业务，推广酒店产品，组织完成酒店整体业务计划； 5.负责协调各部门工作，建立有效的团队协作机制； 6.维持并开拓各方面的外部关系； 7.管理并激励所属部门的工作绩效； 8.总经理安排的其他工作任务。 任职资格： 1.熟悉酒店行业现状和发展趋势，熟悉酒店运营流程； 2.同行业5年以上工作经验，3年以上高级管理经验； 3.熟练掌握office等办公软件； 4.有带领团队工作的经验； 5.出众的领导管理才能和良好的商业理念； 6.具有很强的团队协作精神.组织及策划能力和良好的沟通技巧；能与政府.企业高层人士广泛接触，并深入沟通；较强的逻辑思维能力； 7.办事认真严谨；追求成功，精力充沛，可以承受较大工作压力。

1.西餐厨房的运营管理     （1）协助运营制定西餐菜牌、厨房菜谱及菜品价格     （2）根据公司的经营情况，制定西厨房的采购计划     （3）制定西餐厨房的工作流程和各式菜品的制作规范 2.控制西厨房的成本费用     （1）审核西餐厨房的原料申领单、原料采购申请单     （2）监督、检查各操作点厨师的投料数量，避免造成浪费     （3）督导厨房工作人员做好炉灶、烤箱等设施设备的日常保养工作，降低因设施、设备故障造成的损失 3.环境卫生与食品安全管理     （1）督导各操作点厨师及工作人员做好西餐厨房环境卫生的清洁工作     （2）监督、检查员工的个人卫生     （3）督导冷、热、荤、素原料的质量，保证食品的安全

岗位职责 1.有效管理餐厅的日常工作，确保日下工作正常进行。 2.确保餐厅员工团队为客人提供卓越的服务。 3.与厨师交流和客人的意见和建议以提升产品质量和客户服务品质。 4.制定和执行餐饮产品促销活动，创造良好的公众宣传机会。 岗位要求 1. 具有良好的团队协作精神，出色的人际交往能力，品行端正；  2. 具有解决问题，推理，号召，组织和培训能力； 3. 酒店管理，餐饮或相关专业的大专及以上学历； 4. 3年及以上相关工作经历，包括相似管理经验。

1、负责微信公众号、抖音号等自媒体的平台日常运营和维护工作，为公司整体品牌传播和营销服务，高效产出年轻人喜欢的热点视频内容，提高用户的关注度和粘性 2、吸收掌握并实时更新公司的产品、技术、文化及其他有价值的知识，结合时下的热点，把其转化成针对不同用户实时调整和更新微信、小视频等推广内容，并利用不同的方式传播; 3、制定并实施清晰的用户互动策略，增加粉丝数量，粉丝活跃度和忠诚度; 4、跟踪新媒体平台推广效果，分析数据并反馈，总结经验，建立有效运营手段提升用户活跃度，增加粉丝量。

【岗位职责】 1. 全面负责和督导前厅的各项工作、主持前厅日常运营对部门各区域进行工作检查和服务质量监督 2. 保持良好的客际关系，能独立有效地处理宾客投诉 3. 协助运营总和总经理完成部门目标规划，同时达到客人满意度、部门员工满意度 4. 和酒店内各相关部门高度保持良好的工作上的合作关系 【岗位要求】 1. 大专及以上学历， 2. 三年以上前厅管理工作经验 3. 熟练使用酒店管理系统软件及熟悉前厅工作的操作流程 4. 具有良好的外语能力和沟通协调能力面的问题。

1.负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 7.根据季节差异、客源情况为厨房制定特色菜单提供建议

1. Planning, budgeting and execution of the hotel are advertising campaigns in liaison with the company’s official advertising agency.  与专业广告发布公司联系，制定并执行酒店的广告预算和对外广告发布。 2. Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.) 协调并执行与酒店所有营运部门的酒店活动和促销的沟通计划（如销售，餐饮等）。 3.  Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign. 与媒体建立良好的关系（出版物、广播等），执行酒店的市场宣传活动。 4. Management of a complete, targeted data base and direct mail campaigns to promote hotel business. 管理一个全面有目标性的资料库，并直接邮寄酒店促销活动广告。 5.  Overall supervision of production of hotel printed materials to ensure compliance with Hilton Identity Guidelines. 全面监督酒店所有印刷产品以确保和希尔顿逸林指导方针的一致性。 6.Work with Hilton web marketing to ensure contents of Hilton Hotel pages are updated at all times. 与希尔顿逸林酒店网络合作确保希尔顿逸林酒店主页保持信息及时更新。 7. Monitoring and control of expenses based on approved Commercial budget. 根据商务发展部的预算监控开支。 8. Coordination and implementation of various hotels projects in liaison with other hotel department s and/or outside organizations/ government bureaus. 通过与酒店其他部门，或者外界组织，政府部门联络以协调并执行酒店不同项目。 9. To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel. 及时发布酒店活动新闻稿至各类报纸杂志。 10.To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc. 协助国内外媒体的摄影，摄像和采访。 11. To maintain stock inventory of an updated photo library and press kit. 及时地更新图库和宣传资料以维持固定资本清单。 12. To be responsible for the preparation, planning and executive of the hotel’s public relations activities plan. 负责酒店准备，策划和执行酒店公关活动的计划。 13. Maintain update profiles of the hotel’s key personnel. 不断更新公司领导层资料。 14. To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel. 根据酒店标准设计印刷品并确保印刷品的质量。 15. Regular communication & entertainment with the local press. 与当地媒体保持正常交流和宴请。 16. Supervision of design projects. 监督设计项目。 17. Handle the administration of the Marketing Communication Department . 负责市场传媒部管理工作。 18. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 19. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

岗位职责： 1、完成酒店经营指标。 2、挖掘酒店卖点，掌握市场动向，制定宣传计划，确定目标市场，设计产品组合,选择销售渠道,制定价格政策，并检查落实。 3、制定部门内部经营指标分配体系，激励员工完成个人业绩指标。 4、策划组织月度、季度及重要节假日营销策划方案的制定及调整，提高酒店经济收入和美誉度,策划及推广方案必须按照《恒大酒店营销管理办法》规定执行。 5、亲自参与重点客户与VIP的接待工作，维护媒体关系，并提高酒店的知名度。 6、跨部门间沟通协调，对本部门员工进行培训。 任职条件： 1、 第一学历大专及以上，酒店营销工作6年以上，其中2年以上5星级酒店同等岗位工作经验。 2、熟悉酒店产品、服务规范和质量标准，包括酒店前台、客房、餐饮等其它部门的操作流程。 3、精通酒店市场营销6P策略。 4、 精通市场营销部各项业务工作，如收益及预订管理、MICE策划与统筹、销售拜访、营销活动策划、市场传讯等。 5、 具有较强的社会活动能力与客户维系能力，能对外建立广泛的业务网络,熟悉目标市场状况。

向营运经理汇报工作 This position is concerned with overall responsibility over Front Office operation and personnel with the hotel and a liaison role with all other departmental managers. 此职位的工作职责包括负责整个前厅部的运营工作和前厅员工的管理工作，同时负责与其他部门经理之间进行有效的沟通。 1.       To be responsible for the maximization of room revenue and profit through commercial rooms management; ensuring a consistently high standard of customer service within the department. 通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。 2.       To maximize room sales and revenue for the hotel. Planning and monitoring of any up-selling campaign being established at the Font Desk.  为酒店创造最高的收益。制定计划并时时监控前台已实施的促销活动。 3.       To ensure commercial management techniques of availability control are applied, to achieve the maximization of room sales and revenue. 确保运用商业管理手段所达到的有效管理是可行的，并获得客房出租利益的最大化。 4.       To make all decisions regarding overbooking the hotel on same day, ensure all out bookings are carried out by a member of management. Overbooking levels for future days will be monitored by the Revenue Manager. 全权处理同一天内酒店内的超额预定，并确保所有的超出预定由管理层的一名成员决定。超额预定的标准需要应收经理进行有效的监控。 5.       To maintain a high standard of customer relations/customer service within Front Office.  维护并保持前厅部与住店客人之间良好的关系，同时提供高标准的服务。 6.       To ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel which will assist with the maximization of revenue. 确保时时保持销售的心态运营和管理前厅部，并确保员工也具有此种销售意识，这对于实现酒店收入的最大化有良好的辅助作用。 7.       To ensure the necessary forward planning is carried out to achieve the pre-set annual budget for room revenue. 确保实施必要的及时计划已达到年度收入预算。 8.       To keep senior management informed of any risk or opportunity in relation to the pre-set performance figures. 保持向高层管理人员通报任何风险或者是任何发展机会，这些风险或机会关系到酒店预先设定的业绩数字。 9.       To ensure availability is reviewed as per minimum required standards. 确保每一个标准，即使是最小的但却是必要的标准，都及时有效的得以实施。 10.   To ensure accurate advance booking count and forecasting is carried out. 采取措施以确保准确的提前预订计数和预测。 11.   To ensure all Front Office personnel are aware of all rooms sales/revenue targets and are kept informed of performance results. 确保前厅部所有的工作人员都知道客房销售及收入目标，并获知业绩。 12.   To adhere to company credit policies to ensure revenue expected will be received. 根据公司的信用政策，确保达到预期的收益目标。 13.   To monitor competitors performance both past and future to ensure correct selling strategies are applied. 通过对过去竞争对手和将来即将成为竞争对手的观察，制定正确的销售策略。 14.   To develop and maintain a high performance of communication relating to business opportunity between the hotel and the Sales and Revenue offices. 发展和保持酒店与销售部门和收入部门之间关于寻找商业发展机会上高效的沟通。 15.   To ensure a high standard of liaison is maintained between Front Office and all other departments within the hotel. 确保维护前厅部与酒店其他部门之间高效的接触和沟通。 16.   Leads and motivates team members by leading by example and employing competent and consistent management practices. 通过训练领导和激发团队员工。 17.   Identifies needs and training requirements of team members. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required. 考察团队成员的训练需求。积极地参加职业培训, 让员工保持水平一致。 18.   Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做队员的导师，提高员工水平，促进他们完成所设立的目标。 19.   Responsible for conducting all PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Ensures that all HR related documents on team members performance is received by HR in a timely manner. 根据希尔顿绩效发展及回顾标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 20.   Keeps up to date files on all team members, ensuring that team members’ progress, successes and failures can be tracked and monitored for praise of correction. 及时更新员工档案，掌握员工进步、成功和失败的状况，鼓励更正。 21.   Responsible for the departments succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 为部门计划和培训高潜能成员，促进他们提高工作水平。 22.   Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 23.   Responsible for the hiring and termination of team members, ensuring that all available positions are filled and grooming team members to fill vacancies. Ensuring that there is a consistent quality of team members employed in the department. 对雇用和解雇员工负责, 确定所有的位置都有合适的人选。确保部门中成员的一致水平。     24.   Communicates results from TMOS, SALT,QA, informing the team of results, areas of weakness and strength and the following action. 熟悉员工敬业度，宾客满意度 ，质量保证报告，告之团队成员所存在的问题，强处和弱处，以及接下来要做的事情。 25.   Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，并告知宾客服务经理进行跟踪。回访客人，确保客人对解决方法满意。 26.   Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息，确保有效的预定。 27.   Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Follows up on a daily basis to meet and greet VIP’s ensuring that a personalized level of service is given. 每日问候VIP客人，确保VIP客人的个性化服务待遇。 28.   Liaises with Sales, Reservations and the Business Development team to handle corporate guests and contracts. 和销售，预定和业务发展团队共同为客人提供服务。 29.   Promotes Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 确保为希尔顿荣誉会员顾客提供优质专业的服务，建议顾客加入会员。  30.   Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management. 按照客人的预定或喜好安排房间，并做详细目录管理。 31.   Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way. 确保宾客档案信息及时录入公安报告系统。 32.   Applies DoubleTree by Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿逸林品牌标准。 33.   Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店集团的基本概况。 34.   Is up to date with information on facilities, attractions, places of interest, sights and activities in and around Hotel. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 35.   Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 确保前厅和其他部门间的沟通交流，特别是客房部，餐饮部等。 36.   Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 保持酒店数据的准确，便于操作。维持前厅设备的正常运做和工作区域的清洁。 37.   Review and implement procedures and systems where applicable. 回顾 ，完成进度以及制定制度。 38.   Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members. 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 39.   Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 40.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.确保员工充分的理解并遵守员工手册内容。 41.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 42.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

岗位职责 1.负责工程部的全面管理工作,定期召开早例会、周例会、月度例会 2.贯彻执行公司制定，确保机房设备处于安全、良好的运行状态； 3.执行政府部门制定的有关行业安全法规、加强安全管理和教育，建立各级安全制度，防止发生安全事故； 4.对设施、设备的运行、维修和保养工作进行定期和不定期检查、保证设施、设备的正常运行(每周必须进行一次全面检查、每月不少于一次夜间检查)； 5.负责组织制定设施、设备维修保养计划和方案，并组织检查和落实； 6.负责员工的政治思想教育和专业技能培训,不断提高员工的综合素质和能力； 7.负责组织对公司接管的机电设施、设备进行验收及原有配套设施的完善工作； 8.负责组织技术文件和设备档案的接管、建立和管理工作； 岗位要求 1.大专以上学历，工程类专业，工程师职称，有内审员资格优先。 2.五年以上工作经历，其中有三年以上星级酒店管理工作经验。 3.精通强/弱电、空调、给排水、暖通、消防、装饰等专业知识与经验;具有一定的管理能力和组织协调能力。 4.良好的职业形象，工作认真、负责，原则性强、廉洁奉公，能吃苦耐劳，精力充沛。 5.能熟练操作word、excel等办公应用;精通ISO9000质量体系，有体系文件制作能力。

东东控股是一家中餐食材供应链公司，销售代表负责分配区域的市场拓展和产品销售，主要是依靠陌生拜访、地推、人脉进行销售工作。销售过程拥有销售自主权，要求销售人员以客户为中心，为客户提供优质服务。 我们产品优势是源头直销，产品质量等级属于优级，集团拥有海产品、农产品的养殖基地、种植基地、加工厂，拥有市场上独特的供货。 职位要求： 1、勤奋、好学、细心、有韧劲、善于交际 2、有自驾车者优先（公司提供油费补贴） 3、有过地推或陌拜经验（接受跨行业）

此岗位为部门NO. 2，向餐饮部经理汇报工作。 The Asst. F&B Manager has the key responsibility of ensuring that all the Food and Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency inline with Hilton International Standards. This will be achieved through the key strategies of planning, controlling, organizing and marketing. 餐饮部副经理的主要职责是确保所有小部门，会议及宴会的运营和成功的独立的利润部门，在符合希尔顿集团的标准前提下来达到客人的满意度并保持一贯性。此目标的实现需要通过战略策划，控制，组织和营销等途径来完成。 1.Is a team player. Demonstrates flexibility in adapting to team constraints. 团队的领导人。 灵活的适应团队的制约因素 2.Ensuring that safe and healthy working practices are implemented at all times. 确保所有安全及卫生程序的执行。  3.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager. 以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理. 4.Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. 针对工作中的不足制定计划，以避免影响对客服务质量。 5.To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements. 协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。 6. Assist F&B Manager with the preparation of the Events Brochure and outlet promotions. 协助餐饮部经理，准备促销活动宣传册。 7.To complete regular financial and operating reports, as required or requested by the Food & Beverage Manager. 完成餐饮部经理要求的财务报表及各种日常财务报表。 8. Forecasting potential revenues and costs. 能够作出收入及成本预算。

职责： 1、向饭店总经理或房务总监负责，贯彻执行所下达的指令，提供有关信息，协助领导决策。 2、根据饭店的年度计划，制定前厅部的各项业务指标、规划和预算，并确保各项计划任务的完成。 3、每天审阅有关报表，掌握客房的预定、销售情况，并直接参与预订管理及客源预测等项工作，使客房销售达到最佳状态。 4、经常巡视检查总台及各服务岗位，确保各岗大堂位高效运行、规范服务和保持大堂卫生与秩序处于良好状态。 5、督导下属员工的工作，负责前厅部员工的挑选、培训、评估、调动及提升等事宜。 6、协调、联络其他部门，进行良好的沟通，保证前厅部各项工作顺利进行。 7、掌握每天客人抵离数量及类别，负责迎送重要客人并安排其住宿。亲自指挥大型活动，亲自接待重要团队与客人。 8、批阅大堂副理的投诉记录和工作建议，亲自处理重要客人投诉和疑难问题。 9、与饭店销售部门合作，保持与客源单位的经常联系。 10、负责本部门的安全、消防工作

1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。