Do you see yourself as a GSA?
您认为自己是优秀的宾客服务接待员吗?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么?无论您的爱好是网球、购物或是卡拉OK,在洲际酒店集团,我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 - 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
JOB OVERVIEW职位概述
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
• Able to read and write English
能够读写英语
• Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Qualifications –
学历
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有高中学历或酒店行政管理,酒店管理或相关的职业证书。
Experience –
经验
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.
拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
PACKAGE 薪资福利
In return we'll give you a competitive financial and benefits package.
Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
作为回报,我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是,我们将为您提供尽炫自我的空间。
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
那么,什么是您的激情?请联系我们并将告诉我们,您将如何把自己的个人技能带入洲际酒店集团。
· Follow direction of Hygiene/HACCP Manager and local Hygiene Bureau as well as HACCP in order to ensure best production and high level of hygiene in order to avoid cross infection at all times. Pay attention to and ensure the quality of food, swinging and flavor to a good level.
根据卫生及食品安全经理,卫生局及HACCP的指示,确保高标准的清洁卫生,以避免交叉感染。注重并确保食品的质量、摆盘及风味达到优良的水准。
· Implement proper food preparation procedures and storage standards.
履行正确的备菜程序与贮藏标准。
· Maintain purchasing, receiving and food storage standards.
维持采购,收货及食品贮藏标准。
· Ensure compliance with all local (Health Department) regulations.
确保遵守当地政府(卫生部门)的规定。
· Support the Food and Beverage department's procedures for waste control.
支持餐饮部的各项程序对浪费的控制。
· Follow proper handling and right temperature of all food products.
遵循食品的适当处理及正确的保存温度。
· Implement and follow departmental daily briefing.
贯彻执行每天的例会。
· Operate and maintain all department equipment and reports malfunctions.
操作及维护所有部门的设备,并汇报设备故障。
· Be responsible for management of property and facilities.
负责部门所有的财产和设备的管理。
· Periodically plan employee activity to promote teamwork. Be able to coordinate effectively with employees also in other departments and be flexible on operation needs. Support management in driving vision and priorities.
定期举行员工活动以促进团队合作。能够与员工及其他部门协作,并能灵活满足运营需要。通过建立形象与注意轻重缓急来加强管理。
· Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
复核员工的工作表现,以确保宾客服务,业务需要和财务目标达到标准。
· Enforce the food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests.
执行朗廷集团的食物制作准备及呈现方式的指南,以确保提供给客人品质如一的美食。
· Respond to guest questions in a correct and appropriate manner within 24 hours.
以正确且适当的方式24小时内回应客人的疑问。
· Maintain F&B concepts and Mission standards for preparation & presentation.
保持餐饮部关于备菜和摆盘的概念及使命。
· Actively promote cross-sectoral cooperation through frank communication. Make ultimate use of time and resources through good planning as well as team goal setting.
通过坦诚的沟通合作,积极推动跨部门的合作。通过计划及团队目标的设定,充分利用时间及资源。
· All rules and regulations refer to employee handbook.
所有规章制度请参照员工手册。
· Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents.
了解事故预防并加强工作安全以达到零事故的目标。
· Perform any duties assigned by the Management.
执行任何管理层委托的工作。
• Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
• Execute job tasks according to the pre-defined standards & procedures, brand standards and in compliance with the company employment handbook.
根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
• Be familiar with the 1865 program.
要熟悉1865尊贵会内容.
• Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实,可靠,规范及专业的工作礼仪。
• Build positive and productive working relationships with customers, peers, superiors, business partners, and the community; encourage this behaviour in others.
与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。
• Accept personal responsibility and accountability.
承担个人的责任及义务.
• Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes preset in FCS.
在指定的时间内准确,有效地执行FCS系统中预先安排的任务.
• All tasks must be closed using the FCS system to ensure they are completed.
确保所有在FCS系统中的任务必须准确完成.
• Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店设施,功能及当地区域信息.
• Liaise and work closely with other departments to resolve any operational issues.
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
• Work collaboratively with others to achieve common goals and objectives; serve effectively in a team member role.
共同协作以达到共同的目标和目的,有效展现团队成员角色.
• Report to work on time as scheduled.
按照排班表的班次准时上班.
• Knowledge of how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
知道如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值。
• Understand the meaning and implications of key internal and external financial indicators.
理解内部和外部财务指标的意义及影响.
• Add value through operational efficiency.
通过工作效率提升价值.
• Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.
熟悉酒店对于紧急情况的程序,例如:遇火警时。
• Actively participate in meetings as requested. Attendance must always be on time.
按照要求积极参与会议,并保持准时出席.
• Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作。
• Prepare, research, draft and produce all collaterals for the rooms, sales and other departments as directed by the Communications manager。
在传讯经理的指导下起草,研究,编写和制作所有前厅,宴会销售,客房和销售部门所需的宣传材料。
• Assist in the production of all Food & Beverage department collaterals as directed by the Dir. of Comm..
在传讯部经理指导下协助制作所有餐饮部门需要的宣传材料。
• Prepare and arrange hotel photography shoots for both in house and publicity purposes – involves liaison with departments and the photographer, providing a shoot schedule, general communication to all staff and on site supervision and direction of the photography shoot.
预备和安排酒店的内部或公众使用的图片摄影工作 – 包括各部门的联络人和摄影师,提供摄影日程,所有员工的沟通以及摄影场地的监管和摄影指导。
• Initiate follow-up of the photography shoots to make sure photographs are of a good quality and journalists are satisfied. Provide feedback to MarCom Manager.
跟踪图片摄影流程,保证图片的高质量以满足新闻记者的要求,提供反馈给传讯经理和公关经理。
• Maintain paperwork - purchase requisitions and design requisitions.
完成所有文书工作 – 采购单和设计单
• Follow up on requisitions.
跟进所有相关需求单
• Perform other duties as assigned by the Management.
完成管理层要求的其他职责
• Attend assigned training sessions.
参加安排的所有培训课程
• Perform any duties assigned by the Management deemed necessary.
执行任何管理层交付的工作。
Human Resources Manager at Cordis, Xuzhou
Langham Hospitality Group (LHG) is a
global hotel company with properties located in major cities and four
continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts,
Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property
development company in Hong Kong.
Key
Responsibilities:
1.
Research, identify and propose appropriate Human
Resources strategies to ensure the effectiveness of the hotel.
2.
Develop manpower budget and ensure manpower is under
control within the manning established.
3.
Maintain harmonious employee relations and an
environment conductive to top performance.
4.
Ensure proper administration of the Performance
Management System in all departments and achieve a performance driven
team.
5.
Identify and design appropriate training and
development initiatives to ensure a learning culture is developed within
the hotel.
6.
Be responsible for recruitment of all levels of
positions.
7.
Ensure career development policies and implements
career paths for colleagues.
8.
Implement, communicate and clarify any Human Resources
related policies and rules and propose modifications to remain current with
needs and trends.
9.
Ensure all Learning & Development programs and
initiatives are to maximize customer satisfaction, employee motivation and
organizational profitability.
Qualifications:
1.
Luxury Hospitality segment experience will be
preferred.
2.
Ability to understand a variety of industrial issues
and develop strategic business plans.
3.
Tertiary qualifications, or other collegiate-level
degree, in Human Resources or related field, required.
4.
Problem solving ability on both operational and/or
strategic areas.
5.
Strong interpersonal skills & leadership.
6.
Fluent written & spoken English.
1. Responsible to handle all guest requests and to solve any guest complaints.
负责处理所有客人的需求和解决任何客人的投诉。
2. Ensure that the Hospitality and the Guest Response Programs are being followed and monitored. Be familiar with cultural differences to meet guest’s specific needs and requirements.
确保客人反馈信息被执行和监督,熟悉文化差异来满足客户的具体需求。
3. Have PMS and MARSHA skills, be able to check in and check out and to handle reservation when needed in Marsha.
具备使用PMS和MARSHA的能力,能够办理入住和离店手续并在 需要的时候在MARSHA里处理预定。
4. Be very knowledgeable about the rooms and their locations, services and facilities of the hotel.
清楚了解客房以及位置,服务和酒店设施。
5. Maintain the Repeat Guest Program, the Marriott Rewards Member and the VIP program. Ensure that the above-mentioned clientele are receiving the type of service they are deserved and follow up with Guest Services to ensure that all request are carried out.
维护回头客的资料系统,万豪礼赏计划以及贵宾项目。确保以上提及的客户享受到他们应得的服务并且保持与客户的良好关系以确保他们的要求得到满足。
6. Be able to handle emergencies. Be trained in these procedures and be able to act upon them.
能够处理紧急事件。必须掌握处理紧急事件的程序的相关知识和有能力遵照以上知识在紧急情况发生时处置。