Job Description 岗位职责:1. Receives and processes incoming customer reservations:接受和处理传入客户预订。2. Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts:最大化入住率和平均利率,提供各种利率和促销,保持准确预测入住率。3. Utilise suggestive selling techniques as appropriate.利用适当的推销技巧4. Adhere to rate control procedures based on availability and forecasted occupancy.坚持控制率程序基于可用性和预测入住率。5. Inform supervisor of potential sell out dates so rate restrictions can be adhered to.告知主管潜在销售日期6. Record requests for special accommodation and suites.记录要求提供特殊的客房顾客7. Ensure all reservations are responded to within 24 hours.确保所有预定24小时相应8. Pass on all possible sales leads to relevant departments.传递所有可能的销售信息给有关部门9. Provides feedback to Reservations Manager on ways to increase sales and suggestions for improvement and enhancement to departmental systems.为增加销售提供资料给预定经理10. Demonstrates a working knowledge of all services and facilities of the hotel and community to promote hotel and effectively assist hotel guests.介绍酒店的服务和设施,促进其房展。11. Keeps abreast of daily activities – banquets, guest activity programs, promotions.掌握日常活动,比如宴会 活动,顾客活动,促销活动。Job Requirement 岗位要求:1. Strong multitasking skills 超强的解决问题能力2. Strong listening skills 听力良好。3. Strong communications skills, able to interact with guests effectively to solve problem很强的沟通技巧,能够有效地解决问题4.Strong Microsoft Office suite skills会使用办公软件5. Works well in a team environment适应团队工作环境 6.Read, write and speak English fluently, bi-lingual skills a plus读、写和说一口流利的英语,双语能力者优先