岗位职责： 负责餐厅的日常运营，确保餐厅的各个环节顺利进行。 负责餐厅的清洁和卫生工作，确保就餐环境整洁舒适。 检查餐厅设施设备的维护和保养情况，及时安排维修和更换，保证设施设备的正常运行。 负责餐厅的库存和物资，包括餐具、食材、酒水等，确保充足的供应且不积压浪费。 与其他部门（如厨房、采购等）密切协作，确保信息畅通，协调解决运营中出现的问题。 与厨师团队合作，确保菜品的质量、口感和呈现符合法国餐厅的标准和特色。 参与菜品和酒水的推广活动，提升餐厅的知名度和吸引力。 确保顾客得到热情、专业、高效的服务，提升顾客满意度和忠诚度。 定期收集顾客反馈，分析顾客需求和意见，提出改进措施，以持续提升服务质量。 Job Responsibilities： Responsible for the daily operation of the restaurant, ensuring all aspects run smoothly. Oversee restaurant cleaning and sanitation to ensure a tidy and comfortable dining environment. Inspect the maintenance and upkeep of restaurant facilities and equipment, arrange timely repairs and replacements to ensure normal operation. Manage restaurant inventory and supplies, including tableware, ingredients, beverages, etc., ensuring adequate supply without overstocking or waste. Collaborate closely with other departments (such as kitchen, purchasing, etc.) to ensure smooth communication and coordinate solutions to operational issues. Work with the culinary team to ensure the quality, taste, and presentation of dishes meet the standards and characteristics of a French restaurant. Participate in food and beverage promotional activities to enhance the restaurant's visibility and appeal. Ensure customers receive warm, professional, and efficient service to enhance customer satisfaction and loyalty. Regularly collect customer feedback, analyze customer needs and opinions, propose improvement measures to continuously enhance service quality. 岗位要求： 具备酒店餐饮服务或社会高级餐厅服务相关工作经验3年以上。 具备良好的餐饮知识以及服务意识。 流利的英语和普通话以及书写。 对餐饮服务有热情，能积极主动的与客人互动销售酒店的产品。 具有国际性酒店同岗位工作经验，优先录取。 Job Requirements: More than 3 years of relevant work experience in hotel food and beverage service or upscale social dining restaurants. Possess solid food and beverage knowledge and strong service awareness. Fluent in English and Mandarin, both spoken and written. Passionate about food and beverage service, able to proactively engage with guests and promote hotel products. Candidates with experience in the same position at international hotels will be given priority. 璞丽专享福利: - 住宿（二人一间）独立卫生间，免费提供无线网络及床上用品的使用。 - 非上海市户籍享有每年一次往返程车费报销。 - 享有补充商业医疗保险，可100%报销医保范围内门急诊费用。 - 享有特殊班次补贴和各类促销奖励机制。 - 享美味员餐、每月美食节、节日以及生日礼品卡。 - 璞麗赞赏计划，有机会获得奖励积分，可换取多种多样的丰厚礼品。 - 享有免费年度体检。 Exclusive Benefits at The PuLi Shanghai: - Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided. - Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year. - Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance. - Be entitled to special shift allowances and various promotional incentive mechanisms. - Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards. - The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts. - Free annual physical examinations.

餐厅服务员招聘要求： 形象气质 - 五官端正，形象良好。身高一般有要求，女服务员160 - 170厘米左右，男服务员在170 - 180厘米左右。 - 穿着打扮整洁得体，符合五星级酒店的整体风格。 工作经验 - 有餐饮服务经验者优先，愿意学习的毕业生也可 专业知识 - 要熟悉餐厅菜品知识，包括菜品原料、烹饪方式、口味特色、营养成分等，能够为客人详细介绍。 - 了解基本的酒水知识，像葡萄酒的种类、产地、配餐建议等。 技能方面 - 具备良好的服务礼仪，如站姿、走姿、手势规范、微笑服务等。 - 有较强的语言表达能力，能够清晰、礼貌地与客人沟通交流。 - 要有一定的外语水平，能够用英语或其他常用外语进行基本的会话，因为会接待外国客人。 个人素质 - 有较强的服务意识，能够主动关注客人需求，提供周到的服务。 - 具备团队合作精神，和同事配合完成餐厅的接待工作。 - 有良好的抗压能力，能够在就餐高峰等忙碌时段高效地工作。

1、严格遵守酒店及部门的规章制度，以热情友好专业的工作态度为客人提供服务； 2、负责处理各渠道的预订，接听客人电话，解答客人关于酒店设施、服务、本地信息的咨询； 3、负责为到店的客人提供迎送服务，提供欢迎茶水，主动为客人提供行李服务； 4、负责为客人办理入住、退房及开发票等工作，确保各项工作流程高效、准确； 5、保持大堂区域整洁有序，及时整理大堂摆放物品，更新酒店信息、宣传资料等； 6、关注客人的意见反馈，主动为客人解决提出的问题，确保客户的需求及时得到满足； 7、严格按照部门各班次工作流程进行工作安排，查阅交接班本跟进未完成事项； 8、积极参加酒店及部门组织的各项培训，不断提升自己的专业知识和服务技能。

岗位职责: 监督和指导前台员工，安排工作任务和排班。  处理宾客的预订、入住、退房等业务，确保流程顺畅。 监督前台员工的服务态度和质量，提升宾客满意度。 及时解决宾客的投诉和问题，协调相关部门处理。 组织员工培训，提升员工业务能力和服务水平。 管理前台物资，确保充足且合理使用。 与其他部门保持良好沟通，协调工作。 严格执行酒店的各项规章制度。 Job Responsibility: Supervise and direct front desk staff, assign tasks and schedule shifts. Handle guest booking, check-in, check-out and other business to ensure smooth process. Monitor the service attitude and quality of front desk staff to improve guest satisfaction. Solve guest complaints and problems in a timely manner and coordinate with relevant departments to deal with them. Organize staff training, improve staff business ability and service level. Manage front desk supplies to ensure adequate and proper use. Maintain good communication and coordination with other departments. Strictly enforce all hotel rules and regulations. 岗位要求： 良好的沟通能力。 具有国际性酒店同岗位工作经验2年以上。 计算机能力熟练。 英语交流能力流利。 Job Requirements: Good communication skills. More than 2 years working experience in international hotel in the same position. Computer proficiency. Fluent in English communication. 璞丽专享福利: - 住宿（二人一间）独立卫生间，免费提供无线网络及床上用品的使用。 - 非上海市户籍享有每年一次往返程车费报销。 - 享有补充商业医疗保险，可100%报销医保范围内门急诊费用。 - 享有特殊班次补贴和各类促销奖励机制。 - 享美味员餐、每月美食节、节日以及生日礼品卡。 - 璞麗赞赏计划，有机会获得奖励积分，可换取多种多样的丰厚礼品。 - 享有免费年度体检。 Exclusive Benefits at The PuLi Shanghai: - Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided. - Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year. - Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance. - Be entitled to special shift allowances and various promotional incentive mechanisms. - Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards. - The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts. - Free annual physical examinations.