行政
Administration
§ 保持一个完整的按字母的顺序表的排列的信贷文件，每一个信贷文件都应有相应的信贷调查的相关资料。
Maintains a complete alphabetical credit file for each account containing all documentation related to the credit research.
§ 保持并及时更新信贷持有者的账户清单和没有被批准的信贷申请，将这些清单及时分发或传阅给相关的部门。
Maintains separate updated alphabetical listings of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.
§ 发布信用卡的取消报告对于前台和餐饮部。
Issues credit card cancellation bulletins to Front Office and Food and Beverage Outlets.
§ 按账号保持所收集到的所有的详细地客户资料，以便对以后的客户的信贷价值和他们的坏账进行评估时使用。
Maintains ongoing detailed documentation of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.
宾客服务
Customer Service
§ 对同事和客人提供专业的，礼貌的和人性化的服务。
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
§ 确保总是对所有的同事提供一个礼貌和专业的服务。
Ensures all employees provide a courteous and professional service at all times.
§ 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§ 与顾客和同事要有良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
财务
Financial
§ 确保所有的关于财务的酒店的，公司的和本地的制度，政策和规定被保存，钱和执照的处理等方面要被严格的遵守，包括及时地和准确的报告财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
§ 聚焦关注在提高生产力的水平上,需要谨慎的控制工资和其它成本在可接受的限度内,确保所有的设备在分布和利用上都能发挥最大的能量。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§ 确保新的技术和设备能被接受,利用新的系统工作以提高生产力水平。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
营运
Operational
§ 直接或协调或在工作利用一些活动以便能管理信贷调查和收集一些客户的违约资料。
Directs and coordinates activities or works engaged in conducting credit investigations and collecting delinquent accounts of customers.
§ 对于要申请信贷账户的客人或公司，有责任对他们的财务状况和名誉进行调查和验证，并准备文件对于证实所有的发现，给出建议是拒绝还是批准相应得申请。
Assigns responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
§ 给客人的账户建立相应的信贷限额。
Establishes credit limitations on customer account.
§ 对于欺诈的事件有责任进行调查，尽可能采取合法的行动。收集违约和无效的账单。
Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.
§ 回顾收集报告，确定收集的情况和未付款的余额，评估当前信贷政策和程序的有效性。
Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
§ 审核违约的账户，在赋予账户为坏账之前，应确保所有的相应的行动已经被采取。
Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
§ 同其他的方面协调，包括分公司的人，信用卡公司的人，及时交换信息和更新控制的方法。
Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls.
§ 汇报对可能产生的客人信贷账户不稳定和不利的信息，以便可以及时地采取行动。
Reports unfavourable information which may affect a customer’s credit standing so as to allow timely action.
§ 在每月的信贷会议上，要翻新主要的收集来的问题，分析应收帐余额的发展趋势，以及付款方式发生变化的客户的情况。
Analyses trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems for the General Manager’s monthly credit meetings.
§ 了解和评述凯悦公司和酒店的信贷政策，协助建立和编辑清晰的好的信贷政策对于信贷手册上的所有位置。
Knows and observes the credit policies of Hyatt and the hotel and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal Credit Manual.
§ 检查每天的住店的客人的信用限额是否超出适当的额度，如果有应跟进。
Checks daily whether in-house guest balances exceed the house limit for appropriate follow up with the guests.
§ 跟进在收回的支票，信用卡的返还以及信用卡的托收和有预订而无人入住的房间的担保金的处理。
Follows up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows.
§ 调查有争议的费用，跟进挂账客人提出的询问。
Investigates disputed charges and follows up on queries raised by City Ledger customers.
§ 处理所有的从住店的客人那里提出的信贷的申请。
Handles all credit requests from in-house guests.
人事
Personnel
§ 协助财务部雇员的招聘和选拔,在招聘员工时，确保酒店的指导被严格坚持，按照一个基本的素能的原则选拔员工。
Assists in the recruitment and selection of all Finance employees. Ensures that hotel guidelines are adhered when recruiting and use a competency-based approach to selecting employees.
§ 根据酒店和部门的仪表的标准，检查所有的财务部的员工的外观,确保他们有适合的穿着，保持他们有一个高标准的个人外观和好的卫生状况。
Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 通过适当的培训,教导和指导，发展每个员工的工作技能和能力，使他们可以发挥那个岗位的最大效力。
Maximises the effectiveness of Section Heads by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 协助和管理年的雇员的评估和发展的讨论工作同财务总监一起，支持员工在他们的职业发展目标.。
Assists to conduct annual Performance Development Discussions with Director of Finance and supports employees in their professional development goals.
§ 协调同培训经理和部门的培训者一起，计划和有效的完成雇员的培训计划。
Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
§ 鼓励雇员创新和变革，以及接受挑战，并对他们的工作贡献表示认可。
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持以人为本哲学的执行，示范和巩固凯悦的价值和文化特征。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 确保财务部的所有的雇员理解和坚持员工的制度和规则。
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
§ 确保财务部的员工遵守酒店、公司、地方的法规，政策和规定以及对安全和保安方面的要求。
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 及时反馈雇员意见调查的结果，以确保有关的变化被执行。
Feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.
§ 贯彻员工手册，密切的管理所有的会计文员在他们的职责上的表现与酒店的政策和程序及地方的法规一致。
Through hands-on management, supervises closely all General Account Clerks in the performance of their duties in accordance with policies and procedures and applicable laws.
其他
Other Duties
§ 对于国家法定的法规,例如在税收，劳动力，和与本行业相关的法规方面有一定的知识和见。
Is knowledgeable in statutory legislation in taxes, employee and industrial relations.
§ 保证好的仪容仪表和语言表述。
Ensures high standards of personal presentation and grooming.
§ 训练有责任的管理，任何时候的行为都应积极、向上，因为他代表着酒店的管理团队和凯悦国际的形象。
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
§ 同我们酒店的竞争对手和其他组织的代表，尤其是旅行社，本地的商务团体和航空公司的主要负责人保持强烈的，专业的良好的关系。
Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, especially travel agencies, local business groups and airlines.
§ 对于行业,公司和酒店的在财务功能方面的变动及时的做出反应。
Responds to changes in the Finance function as dictated by the industry, company and hotel.
§ 认真阅读员工手册并有一个好的理解，,遵守酒店的制度和规定,并执行酒店的有关安全、健康，卫生和防火等方面的政策和程序。
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ 参加所有的培训和会议按照要求。
Attends all training and meetings as required.
§ 完成其它被指派的合理的任务和职责。
Carries out any other reasonable duties and responsibilities as assigned.
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