l
监
管宾客服务中心日常运作，对预订员的日程工作进行安排
Monitor the daily operations of Guest Service Cente，Supervises the Reservations Agents in their daily duties
l 管理客房量以达到最高入住率，平均房价和收入，检查不同市场和渠道预订价格准确性，必要时调整全球中央预订系统可售房价
Manages rooms inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and GDS rates sale-ability
l 确保客人预订信息和历史记录准确输入系统
Ensure accuracy of guest history and client profiles in Data Base
l 带领积极和进取向上预订销售团队/根据业务需要进行转换，参与员工招聘并组织每个月所有预订员工的在职培训，监督和管理工作务必确保达到客人最大满意度和铂尔曼的标准
Leads a motivated and aggressive team skillful at up-selling and/or conversion as required by the business demand. Participates in staff recruitment, organizes on-the-job and monthly training for all staff, supervises and managers performance in order to ensure clients’ satisfaction and adherence to Pullman service standards
l 确保与其它部门保持良好的工作关系，尤其是前厅部。并需要了解常住客户喜好及需求及时传达信息至其它部门
Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery
l 与雅高集团紧密联系，并定期更新酒店的信息和房间设备以备销售。TARS和GDS需时刻保持库存的充足提供给高房价客户
Works closely with Corporate Office, Trust with updated hotel information and facilitate rooms sale on a regular basis. Reviews TARS and GDS rates and availability keeping sufficient inventory for high yield segments
l 确保所有可销售的合同价格经过登录GDS和Opera 系统以减少全球公司的预定
Ensures all sellable contracted rates are loaded in the GDS and Opera system for ease of reservations by companies worldwide
l 管理团队预订，确保预留正确的团队信息
Manage group blocks to ensure accuracy of business on the books.
l 跟踪和准备必要的报告并每月提交给管理办公室，协助市场销售总监准备年度和月度的销售计划
Tracks and prepares the necessary reports required for monthly submission preparing the annual and monthly sales action plans
l 检查前一天的预定情况和所有的重要客户的预定信息
To spot-check reservations made the previous day and check all VIP arrivals
l 培训发展和激励预订部员工以提高生产率
Training, developing, and motivating reservation staff to increase productivity.
l 监测下一个月预订情况和与市场销售部分享信息
To monitor reservation pick-up for the coming month and share information with S & M staff
l 定期在市场上检查和传播信息，包括：通过与竞争者的交流后每周的房间预定报告，竞争者酒店的每季的预定价格报告
Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc
l 根据制定的标准，有充分的工作知识和能力，监督，培训，正确的，展示的所有职责和任务在指定的工作地点
Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set
l 培训员工确保他们有足够的能力完成他们的职责使其生产率最大化并有效率的完成
Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency
l 能够准备每周的收益例会信息并在收益经理不在的情况下出席
To be able to prepare information for weekly Revenue Management Meeting and present in absence of Revenue Manager
l 进行年度绩效评估
Conduct annual performance evaluations.
l 立即报告和纠正所有潜在和现实危害
To ensure that all potential and real hazards are reported and rectified immediately.
l 明白并且遵守酒店员工手册的规定。
To understand and strictly adhere to the Hotel’s Employee rules & regulations.
l 执行任何管理层给予的任务。
Performs any other duties as assigned to him/her by management.
