Administration 行政 · Report the regular work to DOE and Assistant Director of Engineering 向工程总监和工程副总监汇报工作 Learning & Development and Talent & Culture  学习与发展和人才与文化 · To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness. 管理和指导在岗培训，检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作（预防性维护和维修）及时发现不足，以便跟进落实和完成。 · Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization. 确保人才不会受到与工作场所相关的歧视，骚扰和侵害。 · Treat complaints of harassment and discrimination promptly and confidentially. 及时和保密地处理骚扰和歧视等问题。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Guest Service Responsibilities 对客服务的责任 · Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的绝佳体验。 · Supports operations and assists in achieving team member and guest satisfaction goals. 支持运作和帮助团队成员实现客人满意度的目标。 Health and Safety 健康和安全 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在的和实际的危险是被立即报告和纠正的。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 充分熟悉各个部门的消防及紧急预案程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 为了客人们和人才们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人身和财产安全。 · Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 · Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性，包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时，都要确保酒店，客户和人才的信息或处理的保密性。 To Be Fully Conversant With 需要遵守的 · Hotel fire procedures 酒店消防规则 · Hotel security procedures 酒店保安规则 · Hotel Health and Safety policy and procedures 酒店健康与安全政策和规则 · Hotel Facilities and attractions 酒店设备设施和功能介绍 · Hotel standards of operation and departmental procedures 酒店运营部门程序标准 · Methods of accepted payment of the company 公司的财务政策 · Short and long term company marketing promotions 短期和长期的公司市场推广项目 Other Responsibilities 其它职责 · Add additional Responsibilities per the job title if required. 如有要求，根据职位增加其它的职责。 · Refer to operations manual (SOPs) for details if required.  如有要求，参考运作手册（SOPs）。 · All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有人才在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。 · All talents may be assigned to other duties in the hotel as and when required by business levels. 当涉及到商业层面时人才须签署酒店内相关其他责任。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Preventive maintenance program    预防维护 · Fire & Safety program     防火安全 · Energy conservation program   节约能源计划 · Safety tag program 安装危险警示 · Training program for associates directly under his supervision    对下属人才进行培训 · Parts and materials control   零件和材料控制

Maintain and Manage the Daily Lobby Operations 维护和管理大堂日常运营 · Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 进行每日巡视以确保LQA在对客服务中被遵守和执行。 · Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。 · Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests. 确保对所有忠实会员和贵宾都执行其相关接待程序和标准。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。 · Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。 · Ensure cleanliness, atmosphere and appearance of lobby and related areas. 确保大堂及相关区域的清洁、氛围和外观符合品牌标准。 · Check potential room revenue for any discrepancies and do necessary corrections. 检查有可能产生的任何房费差异，并跟进解决。 · To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。 · To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 确保总机和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。 · Adheres to promote the health & safety policies to ensure a safe work environment.  Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序， 并在危机情况作为危机处置小组的主要联络人参与危机处理。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Maintains all information security standards compliance of Front Office at 100%. 确保所有信息安全标准被百分之百的执行。 · Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。 · Coordinate the Arrival, Stay and Departure experience for all loyalty/VIP guests to ensure a seamless experience. 为所有忠诚会员和贵宾提供完美无瑕的到店、居住和离店体验。 · Involvement in the arrival, rooming, and departure of key/VIP guests. 亲自负责贵宾的入住、房间介绍以及离店。 · Be recognize with frequent guest and provide individually welcoming. 认知常住客人并提供个性化的欢迎。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Departmental Daily Operation 监督部门日常运营 · Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed. 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。 · Responsible for guide the Front Desk team to complete daily up-selling and LCAH member enrollment target. 负责指导前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。 · Ensures that all Front office Policies and Procedures are adhered follow up by every section. 确保前厅部各分部门都严格执行各项政策与程序。 · Accomplish a set of administrative duties such as attending meeting, writing reports and other specific duties related to the job function. 完成出席会议、撰写报告以及与工作职能有关的其他职责的一整套行政职责。 · Ensure all accounting procedures are adhered to throughout the department. 确保所有财务制度在部门内被严格执行。 · Ensures clear communication within departments. 确保部门内的沟通顺畅。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction. 协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。 · Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation. 通过交班会、日志、电子邮件和部门运营会议等形式，为各个班次和运营提供相关信息。 · Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team. 理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。 · Develop own knowledge and skills as a contributing member of the Front Office management team. 发展个人的知识与技能成为前厅部管理团队的一员。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Well patrol lobby, monitor all service in lobby within standard and polite way. 良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。 · Master all emergency procedures and well handle crisis management. 掌握各种应急程序，有效进行各种危机处理。 · Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。 · Professioal to handle guest complaints and record. 专业的处理宾客投诉并记录汇报。 · Maintain the close relationship with guest and ensure the guest is satisfy consistently. 维护与客人之间亲近的关系，确保客人始终如一的满意。 · Ensures high standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

Responsibility and Means 职责和方法 · Keep record of accounts receivable, issue invoice and statement promptly.  Chase payment whenever not received on time. 登记应收账，及时发账单及对账单。跟进到期没收到的账款。 · Process and follow-up with late charge and pending accounts. 跟进办理迟账和呆账。 · Work closely with Front Office talents to ensure that Front Desk cashiering function is in order. 与前台人才保持联系，确保前台的收账运作正常。 · Ensure credit policies and procedures are adhered to within departments concerned. 确保所有部门根据酒店制度进行挂账。 · Verify manual cheque payable to Travel Agent on rooms’ commission report. 检查付给旅行社的支票,并填写客房佣金报告。 · Reply to all the customers’ inquiries relating to the payment terms and request for special billing. 回答客人的有关挂账问题，以及处理客人要求有特别账单的问题。 · Ensure all accounts have been settled upon checkout at the Front Desk. 确保所有的收账在客人离店前结清。 · Review daily Accounts City Ledger. 每天检查所有的应收账。 · Prepare special billing for big group. 为大集团公司客户准备特别账单。 · Responsible for timely and accurate billing of all group master accounts. 按时准备所有团队客户账单。 · Maintain accurate and current files for all master and direct bill accounts. 为客户提供准确而及时的资料。 · Review and send out all relevant delinquency statements and dunning notices. 检查并发送坏账报表及催款单。 · Responsible for posting daily City Ledger payments, and balancing of the daily audits.  Process all advance deposit refunds and credit card refunds. 日常挂账输入，日常审计，处理预付订金及信用卡返点等业务。 · Assist in the training and mentoring of new talents. Strives to develop new procedures that reduce workload and stress. 参与培训新人才，以缓轻工作的压力。 · Responsible for check and POS all the data of credit card to financial system and pursue the corresponding fund to bank within a week. 负责在财务系统中输入信用卡数据并核对并负责在一周内向银行追相应款项。 · Follow all hotel policy and procedure pertaining to the Accounts Receivable and Credit Policy. 根据酒店有关规章和财务制度进行账务处理。 · Promote and encourage the use of Quality process to resolve issues which may arise. 推广和鼓励有质量的方法解决问题。 · Perform common duties as may be assigned by management. 履行由管理层指定的应尽职责。 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目

Maintain the Cleanliness and Quality of Public Areas 保持公共区域的干净和质量 · Ensures all offices, washrooms, dormitory, talent lockers, car park, gardens are kept in good condition. 确保所有的办公室、漱洗间、人才宿舍、更衣柜、停车场、花园处于最佳状态。 · Responsible for in house window cleaning. 确保酒店房间内窗户清洁。 · Responsible for pest control in both hotel and office. 确保酒店与办公室无虫害。 · Responsible for flower and plant. 负责酒店的鲜花和绿植。 Manage the Daily Public Area Operations 管理公区日常的运营 · For carpets and marble hotel maintains the rationalization proposal or feasibility plan. 对于酒店的地毯及理石维护提出合理化建议或可行性计划。 · Assists in planning for future talent needs. 协助定制未来所需的人才计划。 · Prepares detailed induction programs for new talent. 为新人才做详细的工作计划。 · Ensures training needs analysis of Housekeeping Public Area talent is carried out and training programs are designed and implemented to meet needs. 确保客房人才培训需求的分析被执行，培训计划有计划地实施并要满足其需求。 · Regularly communicates with talent and maintains good relations. 定期与人才交流。 · Organizes distribution of trouble reports. 对有困难的报告进行分配。 · Makes check of flower set up ensuring standards is of the highest quality, ensures expenses are controlled. 对花房的工作进行例行检查，以保证其提供最好状态的花，并严格控制开支。 · Assists in coordinating the preparation of the department annual budget. 协助控制和分析部门的现行成本以确保成本符合预算。 · Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助监控和控制部门成本，以确保在预算中不受影响。 · Works with superior in the preparation and management of the department’s budget and is aware of financial targets. 协助上司准备并管理部门预算，了解财务目标。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Recycles where-ever possible and enforces cost saving measures to talent. 在任何可能的情况下进行资源循环利用，增强人才的成本控制意识。 · Ensure that safe working practices are followed including emergency procedures. 确保在紧急程序下进行安全工作方法。 · Participate in departmental leadership activities as a member of the team. 作为团队的一员参加部门领导的活动。 · Maintain levels of confidentiality and discretion for guests. 保持对顾客的保密性和谨慎性。 · Develop own knowledge and skills as a contributing member of the Housekeeping team. 发展个人知识和技能以成长为对客房团队有贡献的一员。 如有必要，该部门有权更改或补充该职位描述。 Occupational Health and Safety Responsibilities 职业健康及安全职责 · Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 熟悉职业保健、安全职责相关政策和程序。 · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 了解并坚持职业的、健康的、安全地立法、政策和程序。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 熟悉财产安全、急救、火灾和紧急程序，并安全及时地对机器设备进行控制。及时对危险的情形采取补救措施，并对主管通报存在的潜在危险。 · Log security incidents and accidents in accordance with hotel requirements. 根据酒店的要求对事件、事故进行记录。 · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 理解关怀职责，使其符合职业健康及安全法规、政策及流程。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 采取行动纠正危险情况，并通知主管潜在危险。 · To ensure hotel's fire, health, and safety procedures are implemented. 确保酒店火灾、健康及安全流程得到实施。 Other Responsibilities 其他职责 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Cleanliness and presence of guestrooms and public area. 确保客房及所有公共区域的清洁和状态。 · Accuracy in labor and cost control. 确保人工成本及其他开销准确性。 · Management of equipment proper use and maintenance.  确保设备的正确使用和保养。 · Make sure all the marbles and carpets are properly and promptly cleaned and maintained. 确保所有的大理石和地毯得到准确及时的养护。

· The artist performs his/her duties within the framework defined by the AccorHotels and hotels norms and internal regulations. 按照雅高酒店集团和酒店的标准以及酒店内部规章制度来执行工作任务。 · Create eye-catching image for the hotel. 为酒店创造引人注目的平面形象。 · Update all internal and external signage regularly. 定期更换酒店内和户外标识。 · Design all F&B related promotional flyers and collaterals. 设计所有餐饮促销宣传单和平面宣传品。 · Work out all Rooms and Sales related collaterals design. 负责所有与房间和销售有关的平面宣传品。 · Photo shooting for VIPs’ arrival and important functions when required. 负责贵宾到达和重要酒店活动的照片拍摄。 · Under the general guidance of the DOMC, assists in executing and arranging all public activities/ communication events to enhance hotel’s good public image. 在市场传媒总监的总体指导下，协助安排和执行酒店所有公关活动,，加强酒店正面的公众形象。 · Assist in all major festivals’ decorations for the hotel public areas and outlets. 协助主要节日期间酒店公共区域和各餐厅的装饰安排。 · Be good attitude with all colleagues who asked for assistance, be helpful. 保持友好和协助的态度面对所有其他部门同事的在美工方面的求助。 · Work out all hotel advertisement layouts within the timeline. 在要求的时间范围内完成酒店平面广告设计。 · Assists in producing hotel e-news for direct marketing. 协助酒店网络信息的发布。 · Proof read copy of advertising, collateral and press releases where appropriate. 必要时审阅广告，宣传印刷品和新闻稿。 · Assist with brand standards policing. 协助品牌规范工作。 · Work in line with business needs. 依照业务需求开展工作。 · Ensure that account information confidentiality. 确保客户资料高度机密性。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Collateral  印刷品设计 · Advertisement 广告设计 · Leaflet 单张设计 · E-poster 电子海报 · Other artwork 其他制作 · In-house photography 内部拍摄 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目

Establish a Mass Security and Fire Organization, and Do a Good Job in the Training of the Relevant Personnel 建立群众性的治安、消防组织，抓好有关人员的业务培训 · According to the characteristics of the hotel, the fire control work is listed as the key point of safety work, the fire control inspection is strengthened, the hidden danger of fire is eliminated, the fire prevention consciousness of the whole talent is strengthened, and the fire drill is organized regularly. 根据酒店的特点，将消防工作列入安全工作重点，加强消防检查，消除火灾隐患，增强全员防火意识，定期组织消防演练。 · Familiar with fire protection facilities and monitoring probe location, when the monitoring room found problems can be timely in place to deal with. 熟悉消防设施和监控探头的分布位置，当监控室发现问题时能够及时到位处置。 · Assist Fire Supervisor to carry out fire prevention propaganda and education, do a good job of fire prevention professional knowledge training and fire drill of hotel compulsory fire brigade. 协助消防主管开展消防防火宣传教育，抓好酒店义务消防队的消防专业知识培训和消防演习。 Do a Good Job in Hotel Safety and Security, and Conduct Safety Checks on All Parts of the Hotel 做好酒店安全警卫工作，对酒店各部位进行安全检查 · Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work. 安排对酒店进行24小时保安巡逻，迅速认真的调查处理工作中发现的问题。 · To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation. 指导和督促各部门的安全工作，协助各部门建立健全各项安全规章制度并检查其落实情况。 · Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective. 掌握消防监控中心和治安监控中心的操作流程，熟悉消防设施、器材和电视监控探头的分布位置，做好消防设备、器材的使用管理，定期进行检查，确保完好、有效。 Handle General Safety Incidents and Incidents in Hotels in a Timely and Fair manner 及时、公正地处理在酒店内发生的一般性安全事故和事件   · For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs. 对重大安全事故要保护现场，迅速组织调查，并上报上级领导和公安机关。 · Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents. 对新入店的人才进行岗前安全培训，对在岗人才进行安全知识教育与安全素质核查。 Other Responsibilities 其他职责 · Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel. 抓好进出酒店车辆的管理，保证车道畅通，维护酒店的治安秩序。 · Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems. 主持班前会和班后会，检查人才的仪容仪表和安保通讯装备，明确当天的工作重点和任务要求，讲评每天的工作情况，及时纠正工作中的问题。 · Responsible for the declaration and approval of fire protection facilities in Hotel renovation, extension and secondary decoration projects, inspect the fire safety of construction site, and do a good job of on-site monitoring of open fire operation. 负责办理酒店改、扩建和二次装修工程中有关消防设施的申报审批工作，检查施工现场的防火安全，做好明火作业现场监护工作。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Specific plan for formulating and implementing security objectives. 制定并实施安全保卫目标的具体方案。 · Safeguard the safety of life and property of hotels and guests. 保卫酒店和客人的生命、财产安全。

Administration 行政 · To ensure that all Food and Beverage forms and reports to be forwarded to the Area Food and Beverage Department are submitted properly. 确保所有转交给区域餐饮部门的表格和报告都按时递交。 · To maintain all hotel records and forms as prescribed by hotel management and policies. 按照酒店管理规定和政策，保存所有酒店记录和文件。 · To be able to plan ahead (is pro-active instead of reactive). 能够提前做好计划（积极主动，而不是被动做事）。 · To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 对于销售和成本方面，随时更新财务数据（预算与实际）， 并确保销售额和利润最大化。 · To control expenses wisely. 明智地控制花费。 · To ensure that deadlines on all projects are met. 确保所有项目在截止日期做完。 · To ensure that he schedules himself to be available and on duty during peak periods.  确保安排好自己的时间，在酒店高峰期值班。 · To feel confident in leaving the operation for a period of time due to the qualified talents he has developed, and who are able to make their own decisions 暂时离开岗位也有自信运作平稳，因为有自己带领出来的有能力的、能做决定的人才。 · To ensure that meetings are well planned and results-orientated 确保安排好以结果为导向的会议。 · To conduct frequent and thorough inspections of Restaurant department (at least once a week) 对餐厅部门经常地进行的彻底检查（至少一周一次）。 · To feel comfortable with using all F&B Hotel software as well as general administration programs 灵活地使用所有酒店软件以及行政程序。 Financial and Revenue Responsibilities 财务及收入职责 · To ensure that each outlet is accounted for separately as an individual profit center. 确保每个餐厅都作为一个独立的利润中心进行单独核算。 · To ensure that each outlet is managed by a Manager/ Management Team who are totally accountable for their profitability. 确保所有的餐厅都是由其经理/管理团队全权负责其盈利。 · To set, in close conjunction with each Outlet Manager, Annual operating budgets, be part of the F&B business plan. 与各餐厅经理紧密联系，制定年度经营预算，作为餐饮营销计划的一部分。 · To monitor all costs and recommend/institute measures to control them. 监控所有成本，并建议/制定控制措施。 · To set and control with the General Manager/Resident Manager, any incentive scheme for the Outlet Manager or other Food and Beverage section heads of department. 与总经理/驻店经理共同制定对于餐厅经理或其他餐饮部主管的奖励计划。 · To ensure that the Department's Operational Budget is strictly adhered to. 确保严格遵守部门的营运预算。 · To ensure monthly forecasts are prepared. 准备好每月预测。 OPERATIONAL 营运 · To ensure that the various outlets and banquets adhere to all company and hotel policies and procedures and minimum standards. 确保所有的餐厅和宴会严格遵守公司和酒店的政策与程序，以及最低标准。 · To represent the Food and Beverage Department in the hotel's Executive Committee. 在酒店行政委员会中代表餐饮部。 · To ensure that all Departmental Operations Manual are prepared and updated. 确保部门的操作手册的编写和更新。 Marketing 营销 · To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is the basis of the yearly business plan. 与团队一起，为每个餐厅制定年度营销计划，这是年度商业计划的基础。 · To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations. 确保其餐饮营运部门都采用了有效的标识方法。 · To continuously seek ways to assist management in the outlet to maximize revenues and profit. 不断寻找办法去帮忙部门实现收入和利润的最大化。 · To fully understand the market needs and desires for each outlet and ensure that the product lines (menus) are developed by the outlet management team accordingly. 充分了解市场对餐厅各部门的需求和期望，确保各餐厅管理团队对于相应产品线（菜单）的开发。 Learning & Development and Talent & Culture 学习与发展和人才与文化 · To recruit and select Food and Beverage Heads of department who are able to work within a decentralized management philosophy. 招聘和选择能够在分权管理理念下工作的餐饮各分部的负责人。 · To train and develop heads of department so that they are able to operate independently within their own profit centers. 培训和发展各部门的负责人，使其能够在自己部门独立运作。 · To ensure that each head of department plans and implements effective training programs for their respective employees in conjunction with the Learning & Development Department and departmental trainers. To meet with departmental trainers on a monthly basis. 确保在学习与发展部和部门培训员的共同配合下，各部门的负责人能够为各自人才制定并实施有效的培训计划。每月与部门培训员会面。 · To ensure that each section heads of department maximizes productivity and morale within their respective departments and those they consistently maintain discipline following hotel guidelines and local legislation. 确保各部门负责人最大限度的提高各自部门的生产力和士气，并始终遵守酒店的指导方针和当地法规。 · To delegate responsibilities well. 很好的分配职责。 · To exercise self-control at all times. 随时锻炼自我控制能力。 · To give his section heads of department and employees positive feedback on their job performance. 对于下属的工作表现给予正面、积极的反馈。 · To address his employees by names, and take a personal interest in knowing them. 用名字称呼部门同事，并对认识他们表现处自己的兴趣。 · To ensure he is known for his fairness. 确保自己以公平著称。 · To project a positive and motivated attitude amongst his employees. 在同事间树立积极主动的态度。 Guest Service Responsibilities 对客服务的责任 · To personally and frequently verify that guest in the outlets are receiving the best possible service available. 经常亲自确认客人在餐厅接受到最好的服务。 · To spend time in the various outlets (during peak periods) to ensure that the operation is managed well by his outlet team and functions properly and to his fullest expectations. 在各餐厅（高峰期期间），确保所有餐厅团队管理良好，运作正常，达到其预期。 · To be demanding and critical when it comes to service standards. 在服务标准方面要求严格。 · To ensure that the outlet team projects professionalism, that employees are well trained in their jobs and are well-groomed and uniformed. 确保所有餐厅团队的专业性，确保所有人才都得到了良好的培训，且仪容仪表符合酒店规定。 Food and Beverage Product 餐饮出品 · To frequently verify that only fresh products are used in food preparation. 需要经常检查并确保新鲜食品原材料的使用。 · To taste the food from various kitchens with the Chef's and be demanding and critical when it comes to food quality. 与厨师长一起品尝各厨房的出品食物，且对于出品质量进行严格要求。 · To encourage and help the Executive Chef to be creative and ensure that he operates well as a Production Manager. 鼓励并帮助行政总厨发挥创意，确保其作为出品经理的良好工作表现。 · To ensure that employee food is as good as the restaurant food. 确保人才餐厅的食品出品质量和餐厅的出品质量一致。 Executive Duties 行政职责 · To act as Duty Manager for the hotel's scheduled. 根据酒店的安排，执行当值经理的工作安排。 General Duties 一般职责 · To respond to changes in the Food and Beverage Department as dictated by the industry, company and hotel. 根据行业、公司和酒店的要求，对餐饮部的变化作出及时的反应。 · Accept additional or temporary assignment as instructed by superior from time to time. 接受上级不定时的额外或临时任务的安排。 Health and Safety 健康与安全 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在的和实际的危险是被立即报告和纠正的。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 充分熟悉各个部门的消防及紧急预案程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 为了客人们和人才们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人身和财产安全。 · Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 · Use safe manual handling techniques and practice safe work habits following AccorHotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密制度 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性，包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时，都要确保酒店，客户和人才的信息或处理的保密性。 To Be Fully Conversant With 需要遵守的 · Hotel fire procedures 酒店消防规则 · Hotel security procedures 酒店保安规则 · Hotel Health and Safety policy and procedures 酒店健康与安全政策和规则 · Hotel Facilities and attractions 酒店设备设施和功能介绍 · Hotel standards of operation and departmental procedures 酒店运营部门程序标准 · Methods of accepted payment of the company 公司的财务政策 · Short and long term company marketing promotions 短期和长期的公司市场推广项目

【岗位职责】 1、负责国际星级酒店（温de‘’姆）的市场销售工作，制定并执行销售策略，完成公司下达的销售目标； 2、开发并维护国内外客户资源，包括旅行社、企业客户、OTA平台等，建立长期稳定的合作关系； 3、分析市场动态及竞争对手情况，及时调整销售策略，提升酒店的市场占有率； 4、策划并组织各类营销活动，提升酒店品牌知名度和客户满意度； 5、协调酒店内部各部门资源，确保客户需求得到高效响应和落实； 6、定期提交销售报告及市场分析，为管理层提供决策支持。 【岗位要求】 1、对酒店行业有浓厚兴趣，具备较强的市场敏锐度和销售能力； 2、优秀的沟通能力和谈判技巧，能够独立开发并维护客户关系； 3、具备团队协作精神，能够高效协调内外部资源； 4、抗压能力强，适应快节奏工作环境，能够接受出差任务； 5、熟练使用办公软件，具备基本的数据分析能力； 6、有酒店销售经验或相关行业资源者优先考虑。

· Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.  作为经理，行为举止要符合酒店和品牌的标准。 · Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.   执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 · Makes suggestions for improvement.     提出改进建议。 · Manages all kitchen personnel and adapts management practices to the brand culture, working methods, communications, recruitment etc.    管理所有厨房人员的调配，采取与品牌文化、工作方法、沟通、招聘等一致的管理方式。     · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技能并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Administration  行政 · Prepare Capex budget and reviews new equipment requirements to ensure quality, output and productivity. 准备资本支出预算，并核查新设备的需求，以确保产品质量、产出及生产力。 - Be aware of new equipment in the market. 关注市场上的新设备。 - Justifies on basis of price versus benefit. 做性价比分析。 - Gets feedback from subordinate on all equipment needs. 从下属处获取所有设备的需求。 · Maintain equipment in good condition to avoid accident and costly repairs. Ensure smooth operation and maximises operating life. 维持设备处于良好的运行状态，避免事故与昂贵的设备维修。确保设备平稳运行，最大限度的发挥设备使用寿命。 - Together with Director of Engineering prepares a check list and preventive maintenance follow-up. 与工程总监一起编制检查表和预防性维修的后续行动。 - Together with the Sous Chefs, ensure that proper training is given and that Stewarding Department is washing the equipment in a proper way. 与厨师长一起，共同确保部门的培训执行到位，管事部使用正确的方式清洗设备。 · Attends meeting in order to have maximum information and to have good communication with other F&B Depts. 出席会议，以便获得尽可能多的信息，并与餐饮其他部门很好的沟通。 − Attends monthly F&B Cost Control meeting. 出席每月餐饮成本控制管理会议。 - Attends daily F&B briefing. 出席每日餐饮部短会。 - Attends weekly F&B meeting. 出席每周餐饮部例会。 - Discuss and solves eventual problem. 讨论并解决突发情况。 · Produces an up-to-date standard recipe file for all food items listed on the menus that includes: 为所有菜单上食品制作一个最新的标准菜谱文件,其中包括： -  Sales History 销售记录 -  Actual cost 实际成本 -  Potential cost 潜在成本 -  Production Time 出品时间 -  Picture of the Finished Product 成品的照片 · Responsible for all the Restaurant outlet menus, room service and hotel buffets. 负责所有餐厅、送餐服务和酒店自助餐的菜单，。 · Responsible for subordinate’s career development and promotions, suspension and legal disciplinary actions when necessary. 负责下属的职业发展和晋升，在必要的情况下，留职查看和采取法律惩戒措施。 · Responsible for final authorization and approval of all market list, storeroom requisitions and urgent orders. 负责所有市场清单，仓库下单和紧急订单的批准和最终的授权。 · Assists the Hygienist to ensure that Food Safety standards are strictly implemented and followed. 协助食品卫生员进行食品安全的检查，以确保食品安全标准在酒店很好的执行。 · Attends training sessions required of the position. 参加要求参加的培训课程。 · To be aware of functions, new promotions or any other relevant information and inform the kitchen Ambassador as required. 了解会议信息，新的促销活动或其他相关信息，并通知到相关的厨房人员。 · Ensures that all Ambassadors are at work on time according to the roster. 确保所有厨师根据排班按时工作。 · Check that all Ambassadors have completed their time sheet/ cards. 检查所有厨师的工作时间记录表/刷卡记录。 · Accomplish requisition for food and operating supplies for his/ her section & department. 根据部门食材和操作需求，做好申请工作。 · Responsible for final authorization and approval of all vacation leave, Extra-Off Form, Overtime Request and such likes among all his subordinates. 负责最终的授权和批准其所有下属的假期, 其他形式休假，加班要求等类似的休假。 · Prepare spoilage/ breakage report for his/ her section. 为他/她的部门准备损坏/破损报告。 · Responsible for supervising the activities of the Chefs de Partie in the performance of their jobs, ensuring maximum productivity. 负责监督厨房主管们的工作表现，确保生产力最大化。 · Responsible for providing functional assistance to the kitchen cooks during operations. 操作过程，负责提供给厨房厨师功能性的协助。 · Responsible for follow up in the consistent implementation of standard food preparation and presentation established for the outlets and banquet. 负责跟进餐厅和宴会中食品的摆盘与制定的食物的准备标准的一致性。 · Responsible for monitoring and controlling consumption of energy, fuel, water, gas and other supplies in relation to operation. 负责监督和控制能源、燃料、水、天然气和其他与运营相关的物资的消耗。 · Responsible for the compliance in cleaning schedule to maintain sanitation and hygiene in his/ her section as per FSMS/HACCP & department standards. 按照食品安全管理体系和危害分析关键环节控制点及部门标准，按照清洁时间表执行，保持部门的环境卫生和个人卫生。 · Responsible for ensuring sufficient manpower to suit volume of business in his/ her section. 负责确保部门足够的人力，以满足经营所需。 · Responsible for ensuring availability of fresh food supplies and other operating supplies to operate his/ her section in the kitchen. 负责确保厨房新鲜食品的供应和其他操作用品的供应。 · Responsible for the proper handling, maintenance and working condition of all equipment in the section. 负责本部门所有设备的准确操作，维保和设备所需的工作条件。 · Performs other related duties & special assignments as required by immediate superior. 执行直属上司要求的其他相关职责和特殊分配的工作。 · Inspects all perishable & other food items received daily and ensure proper storage of these items. 检查所有易腐食品&每日收货的其他食品，并确保合理地存储。 · Check plate & buffet presentations to ensure quality standards, recipes and presentation are achieved. 检查餐盘&自助餐摆台以确保达到质量标准、食谱以及摆台要求。 · Supervises the preparation, production & presentation of all food items in his section to monitor and maintain the quality at all times. 监督本部门所有食品的准备、制作和摆盘，随时监管和保证质量。 · Controls spoilage and food waste and keep it to minimum levels. 管控腐坏和食物浪费，将至最低。 · Inspect all fridges, storage areas and work areas in his section regularly, to ensure all items are in working order and that all items are stored safely. 定期检查所在部门的冰箱、存储区和工作区，确保所有设备处于正常工作状态，并确保所有物品都被安全存储。 · Co-ordinate mise-en-place production required from other sections to ensure availability. 协调其他部门确认物品的可用性，以做好出品的准备工作。 · Create new and innovative products, dishes, plate and buffet presentation. 有创意的创新食品、菜品、摆盘和自助餐台摆台。 · Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation in all areas of the kitchen 熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示。 · Check all mis-en-place is sufficient in quantity and completed at the prescribed hours. 检查所有工作所需物品的数量是否充足，并确保在规定时间内完成。 · Interact with individuals outside the hotel such as clients, suppliers, government officials, competitors and other member of the local community. 在酒店外的个人交流，如与客户、供应商、政府官员、竞争对手和其他当地社区的成员的交流。 · Coordinate functions and activities with other Food & Beverage Departments & sales. 协调作用和配合其他餐饮部门&销售的活动。 · Maintain interdepartmental working relationships. 维护与不同部门间的工作关系。 · It is a company policy that the Executive Chef may be sent for a temporary assignment within the country or abroad to a sister hotel or F&B related establishment. 公司政策声明行政总厨可能会被派往一个临时分配的国内或国外的姐妹酒店或与餐饮相关公司。 · Ensures food quality and food production standard practices are well maintained at all times. 确保食品质量和食品出品标准操都按照标准和要求执行。 · Ensures that production is done according to the standard recipes at all times. 确保出品都是根据标准的食谱所做。 · Assist or execute inspections of physical aspects of the preparation areas. 协助或执行对准备区域的物理方面的检查。 · Responsible of creating new innovative dishes 负责制作新颖的菜品。 · Knowledgeable on the principles of cooking for both international and local cuisine. 掌握国际和当地美食烹饪的原理。 · Complies with cost control procedures for food preparation. 按照成本管控原则，准备食物。 · Capable of preparing standardized recipe cards. 具有准备标准化食谱卡的能力。 · Conduct monthly food inventory of the kitchen with the Finance Representative 每月与财务代表盘点厨房的食物库存。 · Checks storeroom requisition and market list. 检查库存申请单和市场清单。 · Operating Food Cost. 成本控制。 · Cleanliness, sanitation and hygiene. 清洁，环境卫生和个人卫生。 · Perform related duties and special projects as assigned 履行相关职责和被分配的特殊项目。 Financial and Revenue Responsibilities 财务及收入职责 · Implements an effective program in maintaining the ideal food and labour cost of the whole department. 实现一个维持理想的食品和整个部门的劳动力成本的有效程序。 · Supervises the function of all kitchen talents, facilities and costs, hence contributes to maximizing the overall Food and Beverage department profit. 监督所有厨房厨师的工作、设施和成本，从而达到整个餐饮部利润的最大化。 Learning & Development and Talent & Culture  学习与发展和人才与文化 · Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimization 确保提供给人才一个没有歧视、骚扰和危险的工作环境。 · Treat complaints of harassment and discrimination promptly and confidentially. 及时并且保密地处理骚扰、歧视的投诉。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 尊重及灵敏地对待来至不同文化群体的每一位客人和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 · Develop formal training plans and conduct on the job training sessions for kitchen talents together with Department heads and sous chefs in kitchen. 为厨房初始，部门主管和助理厨师，制定正规的培训计划，开展在职培训课程。 · Identify training needs at the kitchen Department, develop & implements training for the Kitchen department talent. 明确厨房部门培训需求，对厨房厨师发展并开展培训。 · Interviews, orients and hires talents for the kitchen Department. 面试，确定职位及雇佣厨房厨师。 · Coach, counsel and disciplines kitchen Department in accordance to the Hotel's policy. 按照酒店的政策，指导、劝告和训导厨房厨师。 Customer Service 宾客服务 · Provide training to support quality standards to ensure a luxury guest experience. 提供培训从而保证质量标准，确保奢华顾客的体验经历。 · Greet and be generous to all guests and colleagues and always willing to offer the assistance. 热情大方地回应客人及同事，并乐于助人。 · Maintain talent relations. 维护好与同事间的关系 · Strictly follow and practice our Standard Greeting. 严格遵循和实践我们的标准的问候方式。 · Highly conversant in both the local language and English. 善于运用当地语言和英语进行对话。 · Interact with Guests. 和客人进行互动交流。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Modifies working methods to comply with the brand philosophy. 与品牌理念一致的工作方法。 · Passes on information to other departments and to his/her team; receives information, trickles it down etc.      传递与接收其他部门的相关信息。 · Ensures that the associate under his/her responsibility behaves and is dressed to the highest standard.                             确保在他的管理下的同事，仪容仪表举止行为等时刻表现出最好的状态。 · Develops team spirit and motivation by creating a good working atmosphere.   通过营造良好的工作氛围，以提高成员的团队意识和积极性。 · Prepares the work schedules for the team (days off, holidays & replacements).  安排团队的工作排班表（包括正常轮休，假期和替换）。 · Organizes working meetings for the team.    组织团队工作会议。 · Helps prepare and implement the training plan for the department.  帮助准备和实施部门培训计划。 · Recruits team talent and occasional temps as necessary.     招聘团队需要的人员及临时工。 · Carries out annual performance appraisals for subordinate.     对下属施行年度绩效评估 · Check that work is organized for maximum efficiency for the whole kitchen.     检查工作组织规划的合理性，以最大限度地提高整体效率。 · Organizes the kitchen in line with activity forecasts. 合理调配人手，最大限度满足活动预期的要求。 · Integrates, trains and supervises apprentices, Commis Chefs, dishwashers and Chefs de Partie                                     整合、培训和监督学徒、厨师、洗碗工和厨房主管的工作。 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技能并为他们的职业发展提供支持。 · Ensures the whole team is fully involved and motivated, by taking every person's needs into consideration. 通过考虑每个个体的需求，确保整体团队成员的充分参与和激励。              · Manages the team's work schedule in compliance with social legislation.    管理团队的工作进度，并符合当地的社会与法律 · Ensures that the talent under his/her responsibility behaves and is dressed to the highest standard.                               确保在其的管理下厨师，时刻保持最好的状态。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保立即报告和纠正所有潜在的和实际的危险。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 熟悉各个部门的消防、紧急和炸弹处理程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and colleagues. 为了客人们和同事们的安全，必须确保所有的紧急程序都已经预演、落实和实施。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 遵守酒店规章制度和法律法规，确保在酒店内所有人的人生和财产安全。 · Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others. 确保部门内所有人才都是采用安全的工作方式，避免不安全的或者冒险的行为造成自己或者其他工作人员的损伤。 · Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高健康、安全和环境政策，养成使用安全操作手册和安全操作的工作习惯，维护程序，减少对环境的影响和防止污染。

前厅经理 曾任职本职位两年或以上； 有国际品牌酒店管理实战工作经历； 熟知前厅部各部门的工作职能及操作标准； 有丰富基础岗位工作经历； 熟悉PMS系统（如Opera/绿云）； 有独立处理各类问题的能力； 有良好的沟通及协调能力； 熟悉电脑各类办公软件； 简单的英文书写及对话能力； 拥有良好的个人形象。 月休6天+1-2天MOD补休；购买社保；包食宿（单间）；带薪年假

Manage the Daily Housekeeping Department Operations  管理客房部日常的运营   · Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives. 根据酒店的目标，带领客房部制定和实施部门目标。 · Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs. 监督清洁、维护等客房部日常运营，同时确保与部门制度、程序、标准和客人满意度相符。 · Inspect all responsible areas on regular basis and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply. 定期检查所有责任区域并采取改进措施，以达到品牌标准对清洁、维护和供应方面的要求。 · Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 参与每周的视察确保各项设施的运行条件符合定期维护计划，并管理好固定资产。 · Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. 与前台、工程、市场销售和餐饮部协调日常工作，确保所有客房和公共区域都能及时有效地保持清洁和维护。 · Manage operating equipment inventory such as linen inventory, guest supplies and cleaning supplies, and order supplies as necessary to meet quality standards and hotel business needs. 管理布草、客用品及清洁品在内等运营物资的库存及使用，及时进行适当采购，以确保达到质量标准和运营需求。 · Coordinate and review contracts, including plants rental, window cleaning, public area cleaning, marble manganese, pest control, room cleaning, flowers and decoration, outsource laundry, and ensure compliance by both parties. 整理并审核包括绿植租摆、外窗清洁、公区清洁、理石保养、虫控消杀、客房清洁、花卉装饰及布草外洗在内的所有合同，确保供需双方达成一致。 · Participate in all refurbish and renovation projects planning, execution and final set up including defect lists. 参与包括缺陷清单在内的所有翻新和改造项目的计划、执行和最终确认。 · Make recommendations to management on equipment, work methods, supplies and decorations. 给予有关设备、工作方法、运营品及装饰的合理建议。 · Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends. 熟悉新设备和清洁产品，对其质量进行评估，了解当地竞争情况和行业趋势。 · Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. 参与并安排酒店为特殊活动和节日而进行的装饰。 · Manage the performance of the outsourced florist to meet high quality standards and business needs. 管理外包花房的表现，以达到质量标准和经营需求。 · Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Maintains ‘Safe Food & Hygiene Standards’ are implemented within Housekeeping at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 · Maintains information security standards compliance of Housekeeping at 100%. 确保所有信息安全标准都被百分之百的执行。 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 Provide Guest’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Sets short term and long term measurable objectives to continually improve service levels. 为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。 · Leads the Housekeeping team to personalize the guest stay experience.  带领客房部团队为客人提供个性化的入住体验。 · Collects guests’ preferences and submit to Front Office, and ensure the needs and preferences will be met during current stay and future stays. 收集客人喜好并通知前厅部记录留档，并确保这些需求和喜好在客人本次及将来入住时会被一直满足。 · Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. 系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注。 · Liaison between Housekeeping departments and rest of hotel effective for guest experience. 在客房部与酒店其他部门之间有效的沟通来提高宾客体验。 · Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. 确保部门人员熟悉使用客房室内设施以便帮助客人。 · Full utilization of hotel systems to embrace guest experience. 充分利用各类酒店管理系统以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。 · Provide a level of safety and security for all guests and visitors. 为所有客人和访客提供安全保障。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Management and Leadership of the Housekeeping Team 管理和领导客房团队 · Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations. 选择、培训、发展、安排和管理直接和间接下属的绩效表现，以确保客房部的有效运营。 · Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。 · Provides guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to colleague satisfaction. 指引并激励客房部团队，与团队建立实时的沟通，并且对人才满意度负责。 · Conduct and chair regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 召开并主持定期部门例会，并就部门整体工作做出回顾、管控、修改以提高工作成果，同时在例会上解释新的政策和方向。 · Supports the Housekeeping team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保客房部保持始终如一的服务质量。 · Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。 · Recruit, induct and train a Housekeeping team who are competent and confident to exceed guest expectations. 招聘、任命和培训出一个可胜任且有信心超越客人期待的客房部团队。 · Use the performance review process on regular basis to identify and develop talent for growth management performance issues, using coaching styles. 以辅导的方式和定期绩效评估相结合，以达到认知和发展人才的目的。 · Identifies training needs, approve training plan of all Housekeeping sub-departments and follow-up to ensure compliance and efficiency of training activities. 确认培训需求，批准各分部门的培训计划，并跟踪培训进展以及确认培训效果。 · Prepares the annual budget and manning guide and manage the Housekeeping Department within budgetary guidelines. 根据预算指导准备客房部年度收入/费用及人员预算。 · Drafts and evaluate work flows to improve and optimize organization. 对工作流程进行制定和评估以达到优化提升的目的。 · Ensures clear communication within departments. 确保部门内的沟通顺畅。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Housekeeping Leadership Team  参与酒店管理 · Involvement in budget preparations and responsible for profit & loss. 参与预算的制订，并对部门损益负责。 · Management and responsible for FF&E budgeting, inventory and preservation. 对酒店固定资产预算、盘点和保养进行管理并负责。 · Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。 · Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 · Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering. Conducts and participates in monthly communication meetings. 向各部门传达涉及客房部的事务，尤其是与前台沟通确认房态准确性，以及与工程部保持密切联系。组织并参与月度沟通会议。 · Involvement in settle guest concerns/complaints toward to Housekeeping operation whenever is required. 随时参与解决客人针对客房部运营的反馈或投诉。 · Participate in hotel’s Manager on Duty program. 参与酒店的行政值班。 · Deputizes for the Director of Rooms when required. 在需要时代理履行房务总监的职责。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Cleanliness and presence of guestrooms and public area. 确保客房及所有公共区域的清洁和状态。 · Accuracy in labor and cost control 确保人工成本及费用成本。 · Management of equipment proper use and maintenance.  确保设备的正确使用和保养。 · Management of hygiene policy. 保证卫生安全。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

【岗位职责】 一、销售目标管理 1. 根据门店的经营目标，统筹及指导完成门店宴务部的月度、季度、半年度、年度销售计划及目标； 2. 统筹并执行销售计划(宴会、会议及商务宴请等)，结合经营状况适时调整销售策略，确保完成销售任务; 3. 管理及指导销售团队的工作，分派任务并检查完成的情况，定期对员工进行能力评核； 4. 统筹开发及拓展新客户，包括市场调研、客户拓展、扩大销售渠道等，增加产品销售范围，提高市场份额； 5. 统筹维护客户关系，包括预订服务、客情维护、客户资料整理、定期拜访、意见反馈等，提升顾客体验感。 二、公关及传媒策划 1. 作为门店的对外公关部门，统筹及指导完成两家门店宴务部负责处理客户咨询和投诉，确保问题得到及时解决，维护门店品牌形象； 2. 与餐饮文化推广公司对接，负责门店活动的场地布置，包括宴会、会议及商务宴请活动布置等，为顾客互动气氛营造； 3. 与餐饮文化推广公司对接，负责门店的产品介绍、促销方案、优惠活动等进行线上线下推广及执行。 三、产品价格体系及预订管理 1. 规划及制定宴会、会议产品价格体系，经门店总经理批准后执行；另外，结合婚宴全年黄道吉日、企业年会淡旺季、各大行业展会时间等，适时调整产品价格策略，确保收益最大化； 2. 统筹预订管理，包括宴会、会议及商务宴请等预订，与营运部、出品部保持紧密沟通，确保服务质量。 四、其他职责 1. 关注行业趋势，引入新管理模式，提升综合竞争力。 【任职要求】 1. 熟悉广佛地区宴会及会议市场，有较强的市场感知能力、敏锐地把握市场方向、市场动态； 2. 有市场营销、收益管理及销售谈判技巧等方面的培训能力； 3. 高度的工作热情，良好的团队合作精神，有较强的应变能力、组织开拓业绩能力，能够带领销售团队完成既定的销售目标。

【岗位职责】 一、新媒体平台运营能力 1. 负责餐饮门店新媒体平台（大众点评、抖音、小红书、视频号等）的运营管理及客服维护工作； 2. 能独立完成内容策划、图文/视频制作、粉丝互动、数据分析和优化调整； 3. 结合热点事件和用户需求，制定线上内容策略（图文、视频、活动、直播等）； 二、本地化营销与用户洞察 1. 熟悉佛山、顺德等核心市场本地客群的消费习惯与社交偏好； 2. 负责收集、研究网络热点话题，结合互联网平台自身属性，撰写自媒体平台相关文案； 3. 能结合节日、季节、热点策划线上线下联动活动（如新品推广、节日套餐、探店活动等）； 4. 维护品牌线上形象，及时处理负面评论或舆情危机； 三、内容创作与视觉表达力 1. 具备较强的文案撰写能力（需熟悉粤菜文化、餐饮场景化表达）； 2. 负责餐饮门店素材储备、整合及视频剪辑工作，具备基础的视觉设计审美； 四、数据分析与效果优化 1. 能通过后台数据（如曝光量、转化率等）评估推广效果，并针对性调整策略； 2. 熟悉餐饮行业线上投放工具（如本地推、信息流广告等）； 五、其他职责 1. 联动并管理外部媒体合作单位。 【任职要求】 1、大专以上学历，市场营销、新媒体、传媒类等相关专业优先考虑。 2、3年或以上工作经验，至少拥有2年及以上餐饮、酒店、茶饮等相关行业的新媒体运营经验； 拥有本地美食KOL、探店博主等资源优先考虑； 3、熟练操作办公软件（WPS、PPT等）； 4、熟练使用剪辑软件（剪映、美图秀秀等）； 5、熟悉本地生活类平台运营（如大众点评、视频号、VIP群运营、抖音团购直播等）。

【岗位职责】 1、 负责门店基层员工的招聘（包括全职、兼职、小时工等）。办理新员工入职手续，包括入职资料收集、劳动合同签订、员工档案建立等。负责员工离职面谈、手续办理及离职原因分析。 2. 组织新员工入职培训（Orientation），介绍公司文化、规章制度等； 协调并跟踪员工在岗技能培训、食品安全培训、服务礼仪培训等的执行情况，管理培训记录和档案，协助进行培训效果评估。 3. 负责门店员工考勤的核对、统计与汇总（包括排班、加班、请假、旷工等）， 准确计算月度工资，处理薪资异动，确保薪资按时准确发放，解答员工关于薪酬、考勤、福利等方面的疑问。 4. 宣导并执行公司各项人事规章制度，营造积极的工作氛围；协助处理简单的员工投诉和劳动纠纷，及时向上级汇报潜在风险；策划和组织门店内员工活动（如团建、生日会、节日庆祝等），提升团队凝聚力和员工归属感，维护畅通的内部沟通渠道，关注员工心态，成为员工与管理层之间的桥梁。 5、日常行政事务：负责门店环境的日常维护与管理（包括办公室、饭堂、员工宿舍的保洁；公司绿植绿化、保安等）。 6、负责公司公文、通知、通告的起草、发布和传达。  【任职要求】 1、大专及以上学历，粤语表达流利，普通话听说能力较好，整体沟通及表达能力较强。 2、能够与不同层级的员工（从一线员工到管理层）有效沟通。 3、能高效处理多重任务，并保证工作质量。 4、耐心细致，能妥善处理基层员工的各类咨询和诉求。 5、具有保密意识和职业操守，能妥善处理敏感信息。

岗位职责： 1、负责公司营销活动策划，并对活动结果负责； 2、根据年度营销计划，负责公司层面的各项销售工作开展； 3、根据公司年度销售目标，负责各项合作渠道的开发，及市场合作的开展； 4、根据公司经营发展战略的要求，负责公司营销体系的打造、升级、优化和维护； 5、负责客户或渠道维护，确保客户资源充足； 6、完成上级领导交办的其他工作。 任职要求： 1、25-40岁，大专及以上学历，酒店管理、市场营销等相关专业； 2、相关岗位经验5年及以上，同岗位经验3年及以上，有新媒体营销经验者优先； 3、有一定的酒店、餐饮营销渠道资源； 4、具备思维活跃、有积极进取的精神及接受挑战的性格，为人诚实、正直，性格开朗、责任心强，擅长与人沟通。

工作职责 协助销售总监按照酒店年度业绩指标为团队的每位成员制定主要绩效目标和个人发展计划。 向管理层提供市场状况变化的反馈，包括竞争和市场动向，监督与酒店客户行业相关的竞争对手活动，适当协调销售总监参与销售拜访和销售会议确定所分配的客户潜力，依照酒店业务拓展标准操作程序制定客户计划，发展分配给的客户群，完成设定的目标并使收益拉满。 发展并维护与业务供应方的联系，更新客户和联系档案，附有客户计划，确保信息'实时有效’以供行动。 确保在所提供的销售系统中及时准确的更新所有活动的准确记录，以便将来参考与管理。 组织客户来酒店现场考察，收集当前和预期客户/联系人的信息，以获得更多的业务。 在自己的客户群内建立关系网，发展与重点决策人和其他相关人员的关系。 完成领导交代的其他相关工作。 任职要求 具有酒店管理或相关专业的大专以上学历，至少3年以上酒店或相关服务业的销售经验。 对销售原理和技巧有深刻认识，具备有效的沟通和谈判技能。 出色的电脑操作技能(包括微软办公软件） 会使用销售系统的知识和国际联号工作经验优先考虑。

岗位职责： 1、负责公司营销活动策划，并对活动结果负责； 2、根据年度营销计划，负责公司层面的各项销售工作开展； 3、根据公司年度销售目标，负责各项合作渠道的开发，及市场合作的开展； 4、根据公司经营发展战略的要求，负责公司营销体系的打造、升级、优化和维护； 5、负责客户或渠道维护，确保客户资源充足； 6、完成上级领导交办的其他工作。 任职要求： 1、25-40岁，大专及以上学历，酒店管理、市场营销等相关专业； 2、相关岗位经验3年及以上，有新媒体营销经验者优先； 3、有一定的酒店、餐饮营销渠道资源； 4、具备思维活跃、有积极进取的精神及接受挑战的性格，为人诚实、正直，性格开朗、责任心强，擅长与人沟通。

岗位职责： 1.全面负责酒店开业筹备及开业后经营管理工作。 2.制定发展战略与规划，统筹资源配置，引领酒店达成长期发展目标。 3.负责酒店经营业绩提升，拓展市场份额，推动营收增长。 4.维护内外关系，塑造酒店品牌形象，处理重大事件与危机公关。 任职要求： 1.45周岁及以下。 2.大专及以上学历，旅游管理、酒店管理等专业优先。 3.5年及以上酒店管理经验，3年及以上酒店副总经理/店助岗位经验，熟悉酒店整体运营及管理;善于团队建设和成本控制，良好的沟通能力。 4.具备强效的执行力、协调能力、创新能力和危机处理能力。

1.根据酒店整体经营目标，制定销售部年度、季度及月度销售计划，并带领团队落实执行，确保销售任务顺利完成； 2.负责酒店市场开发与客户拓展工作，积极开拓新的销售渠道（如企业客户、旅行社、线上平台等），维护好现有客户关系，提高客户满意度与忠诚度； 3.组织开展市场调研，分析市场趋势、竞争对手动态等信息，为酒店销售策略调整及产品优化提供依据； 4.管理销售团队，包括人员培训、绩效考核等，提升团队整体销售能力与专业素养； 5.协调销售部与酒店其他部门（如前厅、客房、餐饮等）的工作衔接，确保客户需求得到及时响应与满足； 6.定期向公司管理层汇报销售工作进展、业绩情况及市场分析结果，提出合理的销售优化建议。

1.增加和修订安全体系制度、设备管理体系制度，并推行。 2.组织各专兼职安全员，设备管理员检查各单位的危险源，并督促及时整改，进行评分，总结。 3.对电梯，中央空调、消防设施的维保情况和设备的完好情况进行检查，撑握各设备的现状及维保公司的技术水平及责任情况。 4.对公司的消防器材状况，各单位消防专职的工作情况进行了解，提出工作建议和整改意见 5.根据公司安全的实际需要，制订年度培训计划，对相关岗位管理人员的员工进行专项培训（另含保安训练考核） 6.根据日常安全工作需要，及时与各部门沟通，提出整改意见；传达并落实上级领导的工作指示 7.确定旧物资的使用情况，符合报废标准后呈领导核准，联系嘉辉厂专职人员报价，监督清理情况。 8.根据设备的实际情况和行业标准，监督各单位制订各项救援演练工和并监督执行情况 9.建立落实安全生产责任制、职业健康安全和环保规章制度、安全操作规程、体系制度修订管理等工作； 10. 建立落实安全生产责任制、职业健康安全和环保规章制度、安全操作规程、体系制度修订管理等工作； 任职要求： 1.大专或以上学历，安全管理工作5年以上。 2.具备优秀的沟通协调能力、抗压能力。 3.具备安全相关资格证书

【岗位职责】 Job Responsibilities 1、负责酒吧区域的日常运营，包括酒水调制、出品及服务工作 Be responsible for the daily operation of the bar area, including the preparation, production and service of beverages 2、根据标准配方准确调制各类鸡尾酒、饮品，确保出品质量稳定 Accurately mix various cocktails and beverages according to standard formulas to ensure stable product quality 3、维护酒吧设备及器具的清洁与保养，保持工作区域整洁有序 Maintain the cleanliness and upkeep of the bar's equipment and utensils, and keep the working area clean and orderly 4、管理酒水库存，定期盘点并协助完成采购申请 Manage the inventory of alcoholic beverages, conduct regular inventories and assist in completing purchase applications 5、掌握酒水知识，为客人提供专业的饮品推荐与服务咨询 Master knowledge about alcoholic beverages and provide guests with professional drink recommendations and service consultations 6、遵守酒店卫生安全标准，严格执行食品安全操作规范 Comply with the hotel's hygiene and safety standards and strictly follow the food safety operation norms 7、参与酒吧特色饮品的研发与推广活动 Participate in the research and development and promotion activities of the bar's characteristic beverages 【岗位要求】 1、具备基础的调酒技能，有相关工作经验者优先 Basic bartending skills are required. Relevant working experience is preferred. 2、熟悉常见酒类知识及鸡尾酒调制方法 Be familiar with common knowledge of alcoholic beverages and the methods of making cocktails 3、良好的服务意识与沟通能力，能适应倒班工作制 Good service awareness and communication skills, able to adapt to shift work 4、注重细节，具备团队协作精神及抗压能力 Pay attention to details, possess a spirit of teamwork and the ability to withstand pressure 5、持有有效的健康证明，符合餐饮行业从业要求 Hold a valid health certificate and meet the employment requirements of the catering industry 6、对酒水行业有热情，愿意持续学习提升专业技能 Have a passion for the beverage industry and be willing to continuously learn and improve professional skills 泰籍优先 Thai nationals are preferred.

【岗位职责】1、全面负责宴会和会议，展示会等的推销、预订工作；2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施；3、参加酒店管理人员会议、完成上传下达工作；4、安排布置并督导下属人员的正常工作；5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段；6、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格；7、与其他部门沟通、协调、密切配合；8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神；2、对宴会的组织及执行有丰富的经验；3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力；4、工作细致、严谨，并具有战略前瞻性思维。

岗位职责：  1.维护患者的利益，包括患者的社会和人际功能；  2.安抚、受理患者及患者家属/居民投诉和诉求, 视事件发展需要逐级上报；  3.协助出入院计划，包括提供信息和转诊服务，以及获取和协调相关资源/服务；  4.完成出院/退住人员电话回访，了解其现状和需求，给予可提供的支持；  5.加强患者/居民、家属和医院工作人员之间的沟通、拜访，及时反馈；  6.完成领导交办的其他任务。 任职要求：  1. 专科以上学历，老年服务、酒店管理、社会工作、心理学相关专业优先；  2. 3-5年相关客服、接待经验，医疗机构工作经验（客服管理、康复和案例管理经验者）；  3. 坚忍不拔，敬业奉献，有持续学习能力，有较强的服务意识；  4. 良好的沟通协调、结果跟进能力和灵活性；  5. 形象气质良好，热情、真诚、耐心，有亲和力，具备良好的礼仪规范。受理患者及患者家属/居民投诉和诉求, 视事件发展需要逐级上报；  6.完成领导交办的其他任务。 福利待遇：做五休二、七险一金、包吃包住、年终奖金、试用期全薪、带薪年假、年度体检、生日礼物、节日福利、旅游团建、司龄奖金。

岗位职责： 1.执行市场推广策略来增长酒店收益来源，提高酒店知名度； 2.管理并执行根据万豪市场传讯标准操作流程所描述的六大核心职责：市场推广计划、印刷品与广告的设计制作、内容管理、公共关系、酒店推广及活动和社交媒体； 3.制定并执行酒店的所有活动，公共和媒体关系，忠诚度和渠道营销以及其他市场推广活动的全年计划； 4.发展良好的媒体关系，策划新闻发布会以及其他公关活动。代表酒店与媒体沟通，以促进良好的公关形象，提高酒店知名度和抵消负面影响。 5.根据品牌标准，设计并制作酒店和市场推广的宣传印刷品； 6.管理酒店内容管理系统，更新文字和图像，优化内容质量并很好地呈现品牌标准； 7.管理酒店图像数据库包括官方酒店照片、活动照片和员工照片等，用于酒店推广。 任职要求： 1.市场营销、媒体或相关专业毕业优先； 2.至少5年以上的市场传讯工作经验，有奢华酒店同等职位以及社会新闻媒体工作经验者优先； 3.拥有较强的观察和应变能力、优秀的人际交往和协调能力、较强的社会活动能力。