岗位职责： 1. 熟悉酒店和当地景点的设施，了解酒店相关产品知识，为客人提供问题解答及其它服务； 2. 了解任何航班变化（特别是在全天期间和台风期间）、额外预订、额外指示、特殊要求、客人的问题和需求等并与酒店进行沟通，确保无任何信息的遗漏； 3. 与机场人员、航空公司员工或其他酒店的机场代表保持良好的关系，确保在履行职责时顺利合作； 4. 保持与各部门的沟通联系，确保车辆能在关口、航空楼等地迎接客人，并对酒店的产品、活动等进行推广和介绍，为客人提供卓越的接待服务。 岗位要求： 1. 形象得体，女性身高不低于170cm，男性身高不低于180cm；  2. 良好的沟通和社交能力，确保各部门间的沟通交流； 3. 遵守部门和公司的政策，听从上级工作安排，主动协助其他团队成员； 4. 了解澳门当地的景点及相关基础设施； 5. 可接受24小时轮班。

岗位职责： 1. 熟悉酒店和当地景点的设施，了解酒店相关产品知识，为客人提供问题解答及其它服务； 2. 了解任何航班变化（特别是在全天期间和台风期间）、额外预订、额外指示、特殊要求、客人的问题和需求等并与酒店进行沟通，确保无任何信息的遗漏； 3. 与机场人员、航空公司员工或其他酒店的机场代表保持良好的关系，确保在履行职责时顺利合作； 4. 保持与各部门的沟通联系，确保车辆能在关口、航空楼等地迎接客人，并对酒店的产品、活动等进行推广和介绍，为客人提供卓越的接待服务。 岗位要求： 1. 形象得体，女性身高不低于170cm，男性身高不低于180cm；  2. 良好的沟通和社交能力，确保各部门间的沟通交流； 3. 遵守部门和公司的政策，听从上级工作安排，主动协助其他团队成员； 4. 了解澳门当地的景点及相关基础设施； 5. 可接受24小时轮班。

职位概要： 1、Maintains of efficient repeat guest history system完善并更新客史系统 2、Promote Inter-Hotel sales and in-house facilities推销酒店的服务，设备及设施 3、Perform such functions as to include but not be limited to:执行以下包括的功能但不仅限于这些功能： 4、VIP guest welcome/welcome back letters贵宾的欢迎信 5、Solicitation of Fraser World applications争取使更多的人加入辉盛会员 6、Attending to special requests by guests认真对待客人的特别要求 7、Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉并且跟踪，解决客人投诉 8、Attend regular guest, Fraser World guest and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery参加常住客，辉盛会员还有贵宾的聚会和社交场合并推动酒店的服务 9、Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests回顾所有到达人名单，包括贵宾的名单，核对房间分配，客用品分配并满足客人的特殊要求 10、Prepare requisitions for amenities on a timely basis及时申请并准备客用品 11、Participates in regular meetings for all Guest Relation’s and Front Office staff to facilitate communications and smooth operations参与和分享常规的前厅部会议，主动与同事进行交流以便提升日常的操作与运转 12、Is fully aware of the Credit policy熟悉信贷政策规定 13、Has full knowledge of Fraser standards, especially the Fraser World programs熟悉辉盛集团的标准，特别是辉盛会员计划 14、Performs related duties and special projects assigned完成有关的工作和特殊计划或项目的指派 15、Assists Duty Manager in all aspects of his/her duties协助值班经理的各方面工作 16、Assist Duty Manager in execution of the management of staff协助值班经理管理员工 17、Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 18、Monitor guest relations personnel to ensure Fraser World members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service监督客户关系部人员的工作，以确保辉盛会员始终得到全部优惠，常客和其它贵宾也得到特别关照 19、Inspects all VIP rooms prior to arrival在贵宾到达前对贵宾房进行检查 20、Greet VIP guests personally亲自迎接贵宾

JOB PURPOSE职权范围: Providesupervision for the execution and co-ordination of all housekeeping services toachieve a level of comfort and satisfaction that exceeds Residents’ expectationand which is cost effective and operationally viable. 监督、检查客房服务的实施，保障优质、高效的服务并降低成本 KEY RESULTS AREAS 职位概要 1.Ensure the maintenance of cleanliness and functionality of Apartments, surroundings/public areas and back of house, achieving zero referrals from Residents. 保证房间、公区、周边环境、工作区域的清洁、完好，努力实现零投诉 2.Check on reports of defects, deficiencies and pests and to ensure that they have been carried out. 检查需维修、改进项目，并跟进处理结果 3.Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counselling staff that deviate. 监督公司规定、程序的执行，保证住客和员工的安全。劝诫处罚违纪员工。 4.Ensure efficiency and the maintenance of operational readiness of equipment and supplies. 保证设备、物品的有效使用。 5.Conduct training e.g. OJT, chemical and equipment usage etc. and to counsel staff when performance does not reach the required standards 组织在职培训（例如：清洁剂、设备的使用），帮助工作不达标的员工 6.Anticipate Residences’ needs and exceeded their expectation, through courtesy calls and Resident contact time, liasing with CRE, Sales and marketing and to communicate these needs. 预见住客的需要，并完美实现。通过电话或拜访了解住客需求，与市场部人员及时沟通住客信息7.Supervise the service of P.A, Pest control, garbage disposal. 分包商的服务品质检查（公区清洁、消杀、垃圾清运） 8.Ensure the room status 更新房态

拥有保安证和中级消防设施操作员证优先。 岗位职责 1、疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2、服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3、保证酒店和宾客的生命财产安全。 4、保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5、加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6、一般性纠纷和事故立即按程序处理，并及时请示汇报。 7、一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1、具有高中以上文化程度。或退伍军人。 2、处理事情要迅速，果断、准确。 3、具有较好的协调能力，懂得一定安全保卫知识。

PRINCIPAL RESPONSIBILITIES 主要职责 ·To continually support and improve engineering services thateffectively address problems affecting both guests and colleagues. 连续支持和改进工程方面的服务以对应客人和同事的问题。 ·To be willing to train and instruct other members of the staff bypassing along knowledge and skills to assist them in their development and theadvancement of your own. 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 ·To strive to become an independent mechanic, able to analyze problemsand to formulate plans to get work done quickly with a high degree of quality. 努力成为能独立工作的机械工，能够分析问题，并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues mustrealize this fact and be aware that at times it may be necessary to move colleaguesfrom their accustomed shifts as business demands. In addition, it is understoodthat business determines the amount of hours that are worked, and that someweeks may be scheduled at less than 40 hours, and other weeks at more than 40hours. 酒店每周营业7天，每天24小时。所有同事都必须明白根据业务需要可能会有轮班调整。因为业务量决定我们的工作时间的长短，所以有的周可能不足40小时，有的则可能在超过40小时。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in orderto normally operate for kitchen. 厨房洗衣房区域：维修和调整所有厨房洗衣房设备确保厨房洗衣房的正常运转。 ·Energy Conservation-to observe energy and utilities usage in the hoteland on the grounds. To look for ways to conserve energy and report any ideas tothe Engineering Management. 节能：观察酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理层。 ·Tools-to clean, lubricate, protect and otherwise maintain all toolsand equipment in the hotel. To see that all tools used are returned to the shopand secured in proper storage area. To protect and otherwise maintain yourassigned tool pouch and its tools at the discretion of the EngineeringManagement. 工具：将工具及设备存放在酒店内，并进行清理、润滑及保护。工具使用后要放回车间，并存在合适的地点。按工程管理层的决定存放并保护好工具套。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously look forconditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 紧急情况：要有备于紧急情况的发生，并在工程范围内保护客人及酒店同事，保护建筑物及其设施系统。尽快地使酒店恢复正常营业状态，并将紧急情况汇报给工程管理层。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously lookfor conditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。 ·Departmental Duties-to clean all engineering areas as directed byEngineering Management. To work in a neat and efficient manner, keeping workareas clean and well organized. To serve as otherwise directed or needed tohelp maintain the effective and efficient operation of the hotel. Thisassignment shall be at the discretion of Engineering Management or the hotelGeneral Manager. 部门职责：按工程管理层的规定清理所有的技术工程区域。工作要有条理、有效率。工作地点干净整洁。有指示或需要时，协助酒店保持高质量、高效率的营业。这一任务由工程管理层或酒店总经理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintaincommunications with supervisors to ensure that all needed materials, tools andsupplies are available or on order. Follow up on any items that may be on backorder. Keep supervisor updated on assignments. Provide training and technicaladvice to other engineers as needed or requested. 一般性职责：以注重安全的职业态度完成所分派的职责。与督导保持联系，保证所需的材料、工具、物资都有订货。跟进拖欠订货。及时向督导汇报工作。如有需要，帮助培训指导其他同事。 ·Physical Demands: The physical demands described here arerepresentative of those that must be met by a colleague to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. 体质要求：这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 ·While performing the duties of this job, the colleague is regularlyrequired to walk, use hands to finger, handle, or feel objects, tools, orcontrols, and talk or hear. The colleague frequently is required to reach withhands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作职责时,同事需要经常性地走动，常用手来指、拿、触摸物体、工具或控制器，需要不断地讲话和听别人讲话。同事还常常需要用手或手臂拿东西，偶尔也需要站立、攀援、平衡、弯腰、跪、蹲、爬，尝味道或者闻气味。 ·The colleague must regularly lift and/or move up to 10 pounds,frequently lift and/or move up to 50 pounds, and occasionally lift and/or movemore than 100 pounds. Specific vision abilities required by this job includeclose vision, distance vision, reasonable color vision, peripheral vision,depth perception, and the ability to adjust focus. 同事需常规性地移动或举起10英磅的重量，经常移动或举起50英磅的重量。如有需要时，将会移动或举起超过100英磅的重量。这项工作对视力的特别要求包括：看近处、看远处、看适当的颜色、使用余光、判断深浅度、调整焦距。 ·While performing the duties of this job, the colleague frequentlyworks near moving mechanical parts and is frequently exposed to risk ofelectrical shock and vibration. The colleague occasionally works in high,precarious places and in outside weather conditions and is occasionally exposedto wet and/or humid conditions, fumes or airborne particles, toxic or causticchemicals, extreme cold, and extreme heat. The noise level in the work environmentis usually moderate. 危险告知：做这些工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。 REQUIREMENTS 职位要求 Education 教育学历 ·High School Certificate with emphasis in Technical Trades 着重于技术培训的高中毕业证书 ·Have and maintain special type of work certificate 特殊工种持国家规定的相关执照 Language Skills 语言技巧 ·Ability to read and interpret documents such as safety rules (i.e.,Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operatingand maintenance instructions, and procedure manuals. Ability to write routinereports, keep logs, and correspondence. Ability to speak effectively withcustomers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识   ·Air Conditioning and Refrigeration 空调与制冷 ·Heatingsystems 加热系统 ·Ventilation systems 通风系统 ·Supply fans 电源风扇 ·Air conditioning systems 空调系统 ·Fan coil units 风扇线圈单元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大厨 ·Chiller/boiler controls 制冷机与锅炉的控制 ·Ice makers 制冰机 ·Safety 安全 ·Dryer systems 干燥系统 ·Expansiontanks and make up systems 膨胀箱及补给系统 ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 检修 ·Read schematics and blue prints 读懂示意图及蓝图 ·Equipmentcontrols 设备管理 ·Set up electrical systems for guest functions 应客人需要设制电路系统 ·Maintain in safe condition all power distribution andelectrical systems throughout hotel 保持整体酒店的电源分配与电路系统的安全状态 ·Weld 焊接 ·Water treatment & related chemicals 水处理及有关化学药品 ·Braze 铜铸 ·Water distribution and balance 水的分配及平衡 ·Assemblepiping 组装管道 ·Kitchenfacilities 厨房设备

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: 我们聘用勤奋上进的人才作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望我们的同事能够: Commitment to supportive teamwork and open communication 拥有良好的团队合作精神，并畅所欲言的沟通 Responsibility for ongoing enhancement of their skills and performance 持续的提高他们的工作技巧和表现 Recognition of personal accountability for their own actions and the outcomes of those actions 能够意识到自己行为所代表的责任及会导致的后果 An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company 充分了解自己行为会对客人、同事以及公司的形象产生的影响 Join Our Team加入我们 We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待 四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一。 Key Responsibilities 主要工作职责 1.Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 2.Ensures the sanitation standards for kitchen are being met. 3.Assists in the training of the employees ensuring that they have the necessary skills to perform their duties. 4.Provides a courteous and professional service at all times. 1. 与其他同事积极灵活的合作，以酒店的总体业绩和内部客人-员工的满意为重点。 2. 确保达到厨房的卫生标准。 3. 帮助培训员工，以确保他们拥有可以执行自己责任所必须的技能。 4. 随时保证礼貌和专业的服务。 Preferred Skill and Qualification 任职要求 1.High school education, cooking school or culinary institute education or equivalent experience. 2.At least two years previous experience in culinary or related work experience. 3.Ability to operate, maintain and properly clean work environment. 4.Proficient knife skills, cooking skills and ability of dealing multi-tasks. 1.食品烹饪相关高中学历或相关工作经历。 2.2年及以上相同职位工作经验。 3.能够运营、维持及保持工作环境的清洁。 4.专业的刀工、烹饪技能；能够同时进行多项任务。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

岗位职责 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5.熟练总台各项专业业务和技能，搞好对客服务。 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 8.负责客房钥匙的管理和发放工作并严格遵守验证制度。 9.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.身高1.60米以上，高中以上文化程度。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4.相貌端正，身体健康。 5.具有相关工作经验。

Duties & Responsibilities岗位职责： 1. When on duty, the Security Guards shall adopt the “Service Oriented” approach in discharging of its duties in order to function harmoniously with the concept of the Hotel as a place of hospitality. 当班时，保安员须以“服务为导向”营造和谐、热情好客的氛围。 2. Perform duties according to the Duty Roster prepared by deartment. 根据部门排班履行相应工作职责。 3. To protect the safety of guests, colleagues, their properties and those belonging to the Hotel. 保护酒店客人、同事及酒店财产安全。 4. Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests. 对可疑人物和事物要有高度警觉性，保障酒店客人不受侵害和滋扰。 5. Conducting regular and periodical checks and taking immediate follow-up action to rectify faults, damage, etc. 进行日常巡查和周期性检查，并对发现的问题进行跟进。 6. Other duties as may be required of him by the Superior from time to time 上级指派的其它任务。 Qualifications岗位要求： 1. Minimum high school and skill training school education 高中及以上学历 2. Experience preferred but not necessary 具有相关工作经验者优先考虑 3. Able to handle and manage heavy loads. 吃苦耐劳，有责任心 Demobilized soldiers or relative graduates a plus 4. 退伍军人或警/体校毕业生优先