Russian is preferred 俄语优先
· Manage and supervise all tasks ofhis/her staff to ensure guests receive prompt, cordial attention and personalrecognition
· 指引和监督下属工作以确保住客第一时间感受到热忱的关注和辨识
· Demonstratesself-confidence to establish a positive relationship with the guest embodiesthe Accor Hotels values and maximizes all available resources.
· 展现自信，与客人建立积极的关系，体现酒店价值观，最大限度地利用所有可用资源。
· Is open and pays attention to his/herenvironment to anticipate guests and colleagues needs and expectations. Handlesthe guest’s request as a priority.
· 开放并关注他/她的环境，以预测客人和同事的需求和期望。优先处理客人的要求
· Works together collaboratively with teammembers to develop a mutual relationship of trust and respect. Always supports colleagues openly in theworking environment
· 与团队成员合作，建立相互信任和尊重的关系。在工作环境中始终公开支持同事
· Ensure guests receive prompt, courteous,pro-active and personalized service, to consistently provide thoughtful, caringand sincere service
· 确保客人得到及时、礼貌、主动和个性化的服务。始终如一地提供周到、贴心、真诚的服务。
· Ensure that all Front Office StandardsOperating policies and procedures are adhered
· 确保所有前厅标准操作政策和流程得到遵守
· Ensure procedures are being met orexceeded on a daily basis for all loyalty/VIP Guests
· 确保所有忠诚/VIP客人每天都能遵守或超过流程
· Coordinate the arrival, stay anddeparture experience to ensure a seamless experience
· 协调到达、停留和离开的体验，确保无缝体验
· Liaise with all key departments togather the correct information
· 与所有关键部门保持联系，收集正确的信息
· Familiar with the senior butler jod describe
· 熟悉高级管家的所有工作职责
· Communicate relevant information andspecial requirements to all departments to ensure the expectations of all Russian guestand VIP guests are exceeded
· 与各部门沟通相关信息和特殊要求，确保所有俄罗斯客人和VIP客人的期望都能得到满足
· Create Daily and Weekly reportshighlighting the upcoming arrivals and in house Guests
· 创建每日和每周的报告，突出即将到来的客人和住客
· Coordinate with the Front Office andHousekeeping to ensure preferences are consistently met
· 与前台和客房部保持协调，确保他们的偏好得到一致的满足
· Assist VIP and high profile loyaltyguests with preparation of activity itineraries and ground transportation whenapplicable
· 协助VIP和高忠诚度客人准备活动行程和地面交通
· Ensure Front Office and Accountingcolleagues are aware of special billing arrangements
· 确保前厅部和会计同事了解特殊的计费安排
· Perform pre-arrival communication to VIPand loyalty guests when necessary to ensure the correct information is obtained
· 必要时与贵宾和忠诚客人进行预达沟通，以确保获得正确的信息
· Contact guests during their stay andassist with any needs that arise
· 在客人入住期间与他们联系，并协助处理任何可能出现的需求
· Ensure all billing is correct anddelivered the night prior to departure; schedule check out services withUniform/Guest Services team
· 确保所有账单无误，并在出发前一晚交付;与制服/客人服务团队安排检查服务
· Review all loyalty/VIP guest incidentsand ensure proper follow up is completed with the relevant departments
· 审核所有的忠诚/VIP客人事件，确保与相关部门完成适当的跟进
· Assume Manager On Duty shifts whenneeded
· 在需要的时候替班值班经理
· Monitors butlers to ensure residentsreceive prompt and courteous service
· 监控管家，确保客人得到及时、礼貌的服务。
· Communicate with Head Butler on allmatters regarding guest services & hotel operations
· 及时与首席管家交流对客服务和酒店运营的动态
· Ensure room is prepared to requiredstandards and exceeds specific needs of guest
· 确保客房按标准及住客的特殊需求准备好
· Ensure that pre-stay email sent outprior to guest’s arrival
· 确保欢迎邮件在客人抵店前发送
· Greet guests on arrival and bid farewellon departure at Hotel main entrance and or the room.
· 在酒店大堂欢迎及送别客人
· Conduct hotel and room orientation ifneeded
· 若有需要为住客做酒店和房间的介绍
· Offer welcome drink upon guest’sarriving at the rooms
· 在房间为到店客人提供欢迎饮料
· Performed in-room check in/in-room checkout if needed
· 若有需要为客人在房间办理入住和退房手续
· Offer unpacking services for guest anddo so when requested
· 当客人要求时为客人提供行李拆包服务
· Ensure high standard of grooming andpresentation of Butler at all times
· 确保所有管家时刻保持高标准的仪容仪表
· Orchestra thearrival experiences for Villa and Suite rooms
· 安排好别墅或套房客人办理入住所需的全部程序
· Ensure services delivered exceed guestexpectations
· 确保客人收到预期之外的服务
· Be familiar with areas of localinterest, locations, general community activities, cultural events, etc
· 熟悉当地的风景名胜，人文知识，大型活动等等
· Establish a communication line withguests during residence for any service requirements
· 在客人住店期间与客人就任何服务需求建立良好的沟通
· Ensures that consumption of residentsupplies is under control
· 确保客人的消费得到有效控制
· Ensure that up selling is optimized andhotel products and facilities are utilized to the utmost by all residents
· 确保优化升级销售，最大限度地利用酒店产品和设施。
· Meet all Suites and Villa guests toobtain their feedbacks on how to improve the services experience
· 收集所有套房和别墅住客的就如何提升服务体验的反馈意见
· To satisfy the reasonable needs of allguests and actively arrange for them
· 满足一切客人合理需要，并能积极为其安排
· Liaise with Engineering, Housekeeping tomaintain Villa and Suites room by conducting monthly Suites inspection andweekly Villa inspections
· 协同工程部、客房部做好套房每月检查和别墅的每周检查来保持别墅和套房的房间良好状况
· Provide food and beverage services asrequested in conjunction with Food and Beverage staff
· 配合餐饮部提供餐饮服务以满足客人的需求
· Provide 24 hours Butler service forPresidential Villa and Suites when needed
· 保持和运营部门之间都能有效沟通
· Maintain effective communication withoperational departments
· 当需要时为总统别墅和套房住客提供24小时贴身管家服务
· actively and effectively solveunexpected problems and Effective follow-up
· 积极有效的解决突发问题, 并有效的跟进
· Organize complimentary items to Villaand Suites
· 协调别墅和套房客人的赠品
· Making sure that all preferences andprofile keyed in the system is correct and in order
· 确保所有的客人喜好和资料准确有序地输入系统
· Conduct 3 shift briefing (AM, PM) duringabsence of Head Butler
· 当首席管家不在是协调管理三个班次
· Handle complain occurred and update HeadButler
· 处理投诉并及时向首席管家
· Make sure Butler tools/operationequipment (buggy, computer, printer, etc) are well maintained, proper stocked,clean and well arranged at all times
· 确保管家工作的相关的工具、设备受到良好的维护，适当的储存，清洁及合理安排维护
· Daily inventory Butler items and updateHead Butler if discrepancies found
· 每日清点管家物品，若有差异及时汇报给首席管家
· Performs routine inspections of all butler areasincluding occupied and non-occupied rooms, pantries, stores, equipments,perishables, stationary, etc.
· 对所有管家区域进行常规检查，包括有人和无人房间、餐具室、商店、设备、易腐物品、文具等。
· Conduct daily training for Butler and inspect theservices delivered to guests
· 每天对管家进行培训并检查对客服务
· Orchestra check out experiences ofSuites and Villa guests and make sure the billing is correct
· 安排好别墅或套房客人退房时的所有程序
· Prepare weekly roster based on occupancy
· 每周根据入住率排班
· Coordinate with Head Butler to evaluateweekly performance of Butler team
· 每周配合首席管家评估管家团队的工作表现
· Update log book and daily shift checklist
· 每天更新交班本和班次检查表
· Proactively and initiate servicesimprovement needed to Head Butler/FrontOfficeManager
· 积极主动地根据首席和前厅部经理的要求改进对客服务
· As mentor to guide new comer to thedepartment and make sure he/she fully understand his/her role
· 指引部门新员工并确保他/她了解自己的角色
· Making sure that Butler and Club houseteam are familiar with residents
· 确保管家和会所团队熟悉每一个住客
· Appraise appearance, discipline andefficiency of all staff under direct supervision and initiate immediateremedial action if necessary
· 评估直接监督下所有员工的外表、纪律和效率，必要时立即采取补救措施
· Assists in monitoring and controllingrelevant procedures including lost and found, key control, security andemergency procedures, health and safety for employees and residents
· 协助监督和控制相关程序，包括失物招领、关键控制、安全和应急程序、员工和客人的健康和安全。
· Ensures that butlers receiveappreciation for their efforts in the form of regular feedback and recognition
· 确保管家通过定期反馈和认可的方式获得对其努力的赞赏
· Ensures that long staying residents/special attention residents/ occasion celebrating residents are given greaterimportance and are taken care of exclusively
· 确保长期居住的客人/特别关注的居民/庆祝重要场合的客人们得到更大的重视并得到专门照顾
· Ensures all communication is carriedclearly between the team and the Head Butler
· 确保团队与管家负责人之间的所有沟通都清晰明了
· Ensures that the Butleris fully aware of the tasks and assignments of every individual within thedepartment
· 确保管家完全了解部门内每个人的任务和任务
· Conducts regular trainings and roleplays to ensure all trainings are understood by the team
· 定期进行培训和角色扮演，以确保团队理解所有培训
· Conducts inventories and stock taking ofall items within the jurisdiction of Butlers and is responsible for theordering of new stocks
· 对管家管辖范围内的所有物品进行库存和盘点，并负责订购新库存
· ActivelyPromote Important KPIs in Hotels, and supervise and facilitate the completionof members
· 积极推动酒店重要KPI, 并能督促成员完成
· Provides an environment which iscongenial and ensure that all team members receive unbiased supervision.
· 提供一个适宜的环境，确保所有团队成员接受公正的监督
